Barchester Derham House Care Home

Harwood Hall Lane, Upminster RM14 2YP
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9.7 89 Reviews
  • Barchester Derham House Care Home, Upminster
Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

The team of highly-qualified and attentive staff focus on the individual needs of residents with tailored care plans for each person. They are dedicated to achieving the best results across the board - including cooking, hospitality and organising activities and regular music therapy sessions for residents.

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Care Provided by Barchester Derham House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Osborne (Senior General Manager)
  • Admission Criteria
    • Self funding, Social Services and Continuing Health Care
    • Ages 65+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Barchester Derham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Derham House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Derham House Care Home Reviews (89)

Total of 89, showing 81-89
9.7

Barchester Derham House Care Home has a Review Score of 9.7 (9.687) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Derham House Care Home has 89 reviews.

Overall Experience

  • 71
  • 12
  • 4
  • 1
  • 1

Date Published

89
9
11
22
67

Review from Tracy R (Stepdaughter of Resident) published on 19 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-father has been in Derham House since May. He was extremely anxious about going into Derham House but his care needs were more than we could give him.
He's been treated with such dignity, care and attention that after the first day, his whole appearance changed where he was so relaxed and at
ease.
The home has an open door policy and you can visit whenever you like. The staff are very friendly, caring and have always got time for not only the residents but also the families.
Can't fault the quality of care they give the residents. Genuine commitment to give good care.
Would be nice to give praise to some members of staff but can't single out anyone as all the staff are fantastic.
It's a pleasure to write this review.

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Review from Steve H (Husband of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife's needs reached the point where she needed residential care and support I was a little anxious about placing her in the hands of strangers, especially in light of some of the negative press coverage about the care home industry.
I was pleased to have my faith in human nature restored however
by my experiences at Derham House.
From the manager down, all the staff I encountered were motivated and efficient with endless patience and compassion.
They were all friendly and I could always approach the management, nurses and carers on any topic and they would provide cordial advice and help.
In a nutshell, all the staff work as a team and I would be happy to recommend this home to anybody looking for residential care.

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Review from Colette D (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum as been in Derham House for 2 and a half years which came highly recommended. I have seen change over that time, but I must say my mum's care has been excellent! I visit at different times and the care she has, I cannot fault.
The manager is excellent, an open door policy, things are acted
on and with the resident's interests at heart!
I couldn't wish for my mum to be better cared for, which to me, is all a daughter could wish for!

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Review from Janice R (Daughter-in-law of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Within weeks of Mother-in-law becoming a resident, she was verbally abused by a senior staff member. Left in bed all day because they are short staffed. The place has had 2 managers since then. Cannot keep staff. Owners do not care about residents it's all about the money.

Reply from Christine Thomas, Manager at Barchester Derham House Care Home

We at Derham House are very sad to see that you are unhappy with the care that your mother-in-law has received. I, as the new manager, would like to invite you to come to the home and meet with me and discuss the above-mentioned issues, as we have been caring for your mother-in-law for 16 months now, and she herself appears to be very happy living at Derham House.


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Review from Sonia G (Daughter of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received here for nearly four years has been absolutely fantastic. I visit every day at various times and have only ever seen loving care and concern from all the staff. My mother in law lived here for almost five years and there was no question of my mum going anywhere else!
All
of them - manager, nurses, carers, cleaners, caterers etc. are a credit to their professions and I can't speak highly enough of all of them.
They're stars!

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Review from Liz L (Granddaughter of Resident) published on 16 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care Grandma receives at Derham House and for the genuine love and affection the staff have for her. She continues to do well after nearly 4 years here despite some setbacks with her health.


My paternal Grandmother was also here for 5 years and we couldn't fault any aspect

of her care. All the staff are genuine and approachable and we are grateful that they have always worked with us to ensure the best for my Grandma. There is nowhere that compares to Derham House in the area, this is the best.

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Review from Mary P (Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience has been good compared to another home I stayed in.

Reply from Christine Thomas, Home Manager at Barchester Derham House Care Home

Many thanks for taking the time to complete, and for all your kind comments.


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Review from Irene S (Niece of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has moved into Derham House I have found she is always happy, she enjoys her meals and always appears clean and tidy. There is regular entertainment which she thoroughly enjoys and other things to do. I have found that due to this activity she seems to want to communicate more and has
more stimulation.

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Review from Julie C (Daughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

2 years ago I left a glowing report on this site for this home. Sadly, after some major staff changes things have gone downhill. Mum needed a daily battery change for her cochlear implant. When it wasn't working she was in a "black hole" of silence, which added to her confusion and depression. We were
always noticing that her batteries were dead when we visited her, making communication very difficult.
Our many efforts to get staff to address this problem didn't work, they wouldn't even keep a record to show that it was done. The really good activities lady became long term sick, and wasn't replaced for about 6 months. The chart in the hallway showing the daily activities became a joke, showing activities that were not actually happening. The changes must be sad for the many good staff we met during Mum's stay, because things just don't seem the same anymore, and the once happy atmosphere, can feel tense.

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Current Review Score: 9.7 (9.687)

Overview of Review Score

The Review Score of 9.7 (9.687) out of 10 for Barchester Derham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Barchester Derham House Care Home is calculated as follows: ( (204 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 259 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Derham House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Hugo

Hugo Ruela

Job Title: General Manager

Joined: 2020

I am a qualified nurse with years of experience working in a care home setting. I am passionate about providing a very high standard of care for residents under my care. As part of my role, I also support my team to ensure we deliver quality care.


I have an open-door policy for residents and families at Derham House.


Patience

Patience Katsande

Job Title: Senior Nurse

Joined: 2019

My name is Patience Katsande and I am a registered nurse.


I qualified with a diploma in 2004.


I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.


I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.


I joined Barchester in 2019 working as a senior nurse on our memory lane community.


I not only enjoy my responsibilities but I work to make a difference in other people’s lives.


Nursing is a part of me, not just a job.


Ritica

Ritica Radulescu

Job Title: RGN

Joined: 2021

My name is Ritica,


I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.


My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.


Kay

Kay Thompson

Job Title: Activity co-ordinator

Joined: 2019

I have worked in care over 12 years with 8 years’ experience in activities.
I am fully trained in dementia awareness also trained as a dignity champion.
I have been working here in Derham since March & I am enjoying my role here.


Maria

Maria Wells

Job Title: Lifestyle Leader

Joined: 2015

I have been at Derham House, Barchester Health Care over three years, gaining a lot of experience and knowledge in the sector.
Working here at Derham house is a wonderful place, the staff are very welcoming.
I have worked as a care assistant in the past, but I have now extended my skills to an activity co-ordinator. I fully enjoy and love being with the residents making them happy each and every day.


Andy

Andy Fillary

Job Title: Head of Maintenance

Joined: 2018

I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.
I’m here to help in any way I can, and will always make time for a quick chat.


Saida

Saida Stepanaviciene

Job Title: Head of Housekeeping

Joined: 2007

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.


Idris

Idris Bangbala

Job Title: Carer

Joined: 2019

Hi, my name is Idris and I am one of the Carers here at Derham House.


I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House I have enjoyed being part of this great team and getting to know the residents, I love putting a smile on their faces each day.


My family is very important to me and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.