Derwent Lodge Care Centre

Fern Grove, off Hounslow Road, Feltham TW14 9AY
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9.7 41 Reviews
  • Derwent Lodge Care Centre, Feltham
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Show Derwent Lodge Care Centre on the Map

Care Provided by Derwent Lodge Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 65 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vincent Munizea (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions.


  • Parking

  • Parking is situated a the back entrance of the care home.


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Derwent Lodge Care Centre Reviews (41)

Total of 41, showing 1-20
9.7

Derwent Lodge Care Centre has a Review Score of 9.7 (9.658) out of 10, based on 16 reviews in the last 2 years. Over all time Derwent Lodge Care Centre has 41 reviews.

Overall Experience

  • 26
  • 14
  • 1
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Date Published

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Review from Ruben M (Great-Nephew of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great, very clean environment. My uncle likes it there. He’s treated very well, in very good hands. Great communication between staff and family. I love the app. Thank you guys for your hard work.

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Review from Sally P (Husband of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Derwent Lodge is a friendly, well-run care home. My husband is well looked after each and every day. All the rooms are always very clean and smell nice. The meals are very good too. The entertainment has been great, please could we have more of it now we are over the restrictions of COVID. It would
be nice to offer days out, perhaps more happening in the garden in the summer, for relatives to be able to have lunch or dinner with their loved ones. I would definitely recommend Derwent Lodge.

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Review from Christine T (Wife of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derwent Lodge Care Centre staff, of all positions, are to be highly praised for the job they do, care, entertainment and interacting with residents.

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Review from P D (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Derwent Lodge is an excellent care home. The staff are friendly, caring and engaging and do all they can to assist and support my father, who has been a resident at Derwent Lodge for over two years.

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Review from Rob H (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and is bed bound and has high needs. She has been a resident for around 15 months, and I pestered the council for her to be moved to Derwent Lodge from a different care home in the borough initially because it was located closer to her house and her more elderly friends could
visit her.
However, from my first visit to view Derwent Lodge, I knew this would be the best place for my mum. There is a general warm and calm feeling about the place and little touches like wallpaper in the corridors, makes it feel like a 'home' and not a care centre.
In my opinion, the staff (and not just the carers) are at the heart of this. The level of care my mum has received and the information and contact I get about my mum's welfare and health is beyond my expectations, as none of us, including relatives, knew what to expect.
The staff make me feel part of their small 'community'. They always offer help and support when needed and always give a smile and a sense of calm normality. Thanks.

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Review from Elaine C (Sister of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy, she is very well looked after and the staff are very kind and caring.
I have no worries about her.

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Review from B W (Wife of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident and we as a family are so lucky that not only is my husband treated with kindness and wonderful care by all staff we are also well supported. Nothing is too much trouble for the staff - so thank you!

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Review from Ian L (Son of Resident) published on 20 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settling well. She does frequently exercise. She is very happy and grateful for the care that she received from all the staff.

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Review from Jackie D (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant, very friendly ad willing to help. I am in no doubt in leaving my mum in capable hands. Couldn't wish for a better nursing home. Food is great, it's always clean in every area I have been in.

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Review from A H (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2020, I faced the challenge of finding an appropriate care home for my mother during the COVID lockdown. Despite the inability to visit potential homes in person, I engaged in extensive telephone discussions with managers from various facilities on my list. Ultimately, I chose Derwent Lodge, and
I am delighted to report that the care provided to my mother has been exceptional. The home is very clean, promoting health and safety, with a good variety of meal options and resident entertainment. The staff treats residents with genuine compassion, dignity, and respect. During my weekly visits, I witness laughter and smiles and am personally made to feel like a part of the family. The carers are exceptional, and the nurses are incredibly helpful when I have any questions and provide regular updates on my mother's well-being. Most importantly, my mum is happy there. I wish to extend my gratitude to everyone at Derwent Lodge for the wonderful care they provide to my mother.

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

We are so grateful for the time you have taken to reveiw. It means a lot to the team in that the effort they put in to their dedication is recognised. We are particularly appreciative of your warm and kind words.


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Review from L K (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience as a family has been outstanding.
My mother has been in Derwent Lodge for about 3 years and myself and family have always received regular updates regarding Mum's health. Staff are so friendly and engaging - it really shows how much of a bond they have with all residents.
The activities
they provide are fantastic, everyone from staff to residents and visitors are involved.

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Thank you for your kind review. I think we know who you are and this is much appreciated.


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Review from Maja I (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Derwent Lodge for a little longer than 6 months. He was transferred to Derwent Lodge from a different care home, where he wasn't treated well at all. The care my father received at Derwent Lodge is above excellent. All the staff looked after him so well, I never had a bad
word to say. The carers are amazing, the nurses are so friendly and above helpful, always happy to stop and talk and give an update. If any concerns were raised to them, they would straight away deal with it, without questions asked. The residents are treated with dignity and respect. My father sadly passed away 2 months ago, but I will forever be grateful to everyone, from carers, nurses to management for looking after my father like no one ever did before and for making the last few months of his life as comfortable as they possibly could.
Thank you to everyone at Derwent Lodge from the bottom of my heart, from Mum and myself.

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Review from Darren g (Son-in-law of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Derwent Lodge Care Centre, where my mother-in-law has been living for the past 5 years. The living accommodations at Derwent Lodge are well-maintained. The rooms are clean, spacious, and equipped with necessary amenities. The home also offers various communal areas for socializing and engaging in activities,
promoting a sense of community among the residents. The medical care and support provided by the nursing staff at Derwent Lodge are commendable. They ensure that mum's health needs are met promptly and professionally. Additionally, the staff is readily available to address any concerns or queries that arise, making communication process smooth and reassuring. Furthermore, I appreciate the efforts of the management team in maintaining open communication with us. Regular updates and periodic meetings are organized to discuss care plans, any changes in medical conditions, and to seek feedback on the overall care provided.

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Review from Caroline H (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into the care home in January 2021, a very difficult time, when visiting was not allowed. From the start we were kept up to date with Mum's care and kept in touch with her through phone calls and video calls with the Wellbeing Coordinator who throughout has made us feel included and reassured.
All the staff are friendly, caring and efficient. Mum is happy being part of the Derwent Lodge family.

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Caroline, thank you for taking the time to review and to leave details of your experiences. The team really struggled likewise throughout the pandemic and its feedback like yours that really encourages staff to continue to do their best for their residents. Thank you.


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Review from D W (Sister of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've come to visit my brother and always find the staff very friendly and welcoming. The home is clean and the food is good. Overall I'm very happy with the home.

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Thank you for this feedback. Greatly appreciated. We are proud of the team.


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Review from S G (Ex Family Member) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Derwent Lodge Care Centre to be a very friendly, welcoming home. The food is very good with regular drinks offered. The rooms are cosy am clean. Overall very happy with the care given.

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Review from D C (Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Derwent Lodge has been so caring and friendly - open with all things that are going on with my care. The facilities are of a very good standard, staff and management with all the support that is available. Food very good standard.

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Review from S H (Daughter of Resident) published on 28 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The current management team do an amazing job of creating a team who works together for the benefit of all residents.
Each individual's care needs are met, their well-being considered, and families kept involved and listened to.

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Review from R H (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been very helpful in accommodating my mother's needs, especially given that this is a care centre, not a rehab centre. Her only complaint is that hot meals are often cold by the time she is served. I have noticed a very friendly attitude from all staff to residents and visitors. The centre
is very clean and tidy.

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Thanks for your review and kind comments which are always appreciated.
I have taken note of your feedback on the meals and will share this with the team. We have recently conducted some surveys and dining experience audits and will use these in developing improvements.


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Review from Gil C (Husband of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been suffering from the sad illness of Alzheimer's and has been in Derwent Lodge for almost 3 years. We were made welcome from the first day which allayed my initial trepidation. I have nothing but admiration for the staff and management for their dedication which goes beyond the call of
duty.
Care of residents is foremost but the welfare of families is also considered. I casually remarked that our Golden Wedding Anniversary was imminent. Come the day, her room was decorated, cards from the staff and a cake for us. Totally unexpected and a lovely surprise. The Standard of care, food and cleanliness is very good. Coach has been provided for outings which sadly have been curtailed because of the pandemic.

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Thank you Gil for your positive feedback. It's the extra touch of love and care that makes Derwent so special. Congratulations on your Golden wedding anniversary.


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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Derwent Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.658 for Derwent Lodge Care Centre is calculated as follows: ( (130 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 190 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derwent Lodge Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Derwent Lodge Care Centre

What types of Care is Derwent Lodge Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Derwent Lodge Care Centre provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Derwent Lodge Care Centre have?

There are 65 Single Rooms.

What are the Facilities & Services at Derwent Lodge Care Centre?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Derwent Lodge Care Centre to the centre of Feltham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.