Review from Diane M (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience

My dad has just passed away after 2 years at Derwent Lodge and the care and respect that he was given in the 2 years were fantastic.
Initially, he refused to leave his room but with the time and patience of the activities manager, he managed to get him to leave his room. Which contributed greatly to

his mental health and well being. Dad had so much respect for the activities manager and would always talk about him and missed him when he wasn’t on duty. The carers kept me updated with Dad and they always found time to talk when I called. In his final days, the standard of care provided was excellent which was a comfort to the family. Would highly recommend. And from the family a massive thank you!

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Diane, thank you ever so much for your comments and for pointing out the details. Whilst we expect no less, your complimentary review means a lot to all at Derwent Lodge.

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Review from Rose H (Daughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience

I am extremely happy with the standard of care that my mother has received. The staff treat her with dignity and respect and are very caring. The room is spacious and there is plenty of space for her belongings. The activities manager is excellent and only too happy to help with her needs, hairdresser

appointments, ensuring she receives her daily papers and that she is aware of all of the activities available to her. He is also very cheerful and she looks forward to seeing him which always puts a smile on her face. The food is very good and plentiful. The nursing staff always update me on her progress. I often have many questions which the staff are only too happy to answer and if my mother requires anything it is actioned straight away. I would recommend this home for your loved ones.

Reply from Harry Inglis, R M at Derwent Lodge Care Centre

Thank you Rose for your review and kind comments. You have been detailed in the "detail" we give to all our residents and we are all appreciative of your feedback.

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Review from Lester W (Son of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience

Dad went to Derwent Lodge direct from hospital in November 2019 and sadly passed in July 2021. He was well cared for and I was given frequent updates on his health up until the end.
The staff all appear to be friendly and enthusiastic. A big thank you to the senior activities coordinator, the registered

nurse and the rest of the staff who had the opportunity to know Dad.

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Review from Lorraine M (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience

My lovely mum entered Derwent Lodge in August 2019 after having a stroke. The care and attention received by Mum from all the staff has been outstanding from day one! They took fantastic care of Mum until we sadly lost her in April 2021.
I would highly recommend this facility in every respect.
Special

thanks to the wonderful staff.

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Lorraine - we really appreciate this feedback. Thank you for your kind words.

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Review from S C (Mother of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience

The care my daughter gets is the best. All the staff are excellent and very caring. She has a good time here. She loves going in the garden on a sunny day.

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Review from Clare M (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience

My Mum went into Derwent Lodge last July 2020. She went straight from Hospital. We did not choose the care home but we were not able to look after her at home anymore as she has extreme Alzheimer’s and requires 24-hour Nursing Care and is bedbound. I have nothing but praise for the staff who work there.

They are so friendly and warm towards me. I am able to visit my Mum in her room and as she is Palliative I have been able to do so for many months. Today she was sitting in her new wheelchair! The first time she has been out of her bed for 9 months! Everyone was happy for her and me to see her like this! I hope that this will make her quality of life better for however long she has left.

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Thank you for this. The team have tried their utmost and in particular over the last few months

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Review from Ricky F (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience

The home has done its best in difficult times. Things have not always gone right, but they been great in learning lessons. One gentleman, in particular, has been amazing from day one. Mum entered the home with deteriorating Alzheimer’s Dementia, and her condition really improved hugely until lockdown

hit in October. This was largely due to the care and stimulating activities.

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Thank you for your very kind comments. The staff have done an incredible job throughout, what has been a very trying time.

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Review from Carol S (Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience

I have been a resident at Derwent Lodge for 6 years now. I am very happy here and consider Derwent Lodge as my home and all the staff and residents as friends and family. I am well cared for and couldn't be happier.

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Review from S M (Son of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience

Preventative care should be focused on my dad's needs, creme should be applied on his scrotum area regularly as it is exposed to excreta as he is bedbound, due to which it swells. Applying the creme every day will prevent swelling instead of waiting for it to happen.
All the carers are nice and capable

of doing this preventative care so that we don't see the doctors too much.

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Review from Debby (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience

Good everyday care, very friendly staff, management are very helpful and accommodating to our needs, been very supportive during the covid times. Arranged garden visits so we could see our mum on a few occasions. Overall a good care home.

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Review from Raye H (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience

Management and support staff (including receptionist) open, welcoming and polite.
Nurses, carers (both medical and pastoral) pro-acting, encouraging and supportive to both residents and families.
Everyone is treated with dignity and understanding at all times.
Visitors and prospective residents and

families could go un-announced at any time.

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Review from Terry W (Daughter of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience

My father, who had dementia was only in Derwent Lodge for seven days before he died. In that short time, he was extremely well cared for. He was kept spotlessly clean and comfortable and treated with the utmost kindness and dignity by all the staff. The staff were kindness itself to my mother and other

family members during his brief stay. The kindness, respect and dignity they showed to us all when my father died was incredible, they have our everlasting gratitude. They made a sad and emotional situation tolerable. We are all very happy that my father went to Derwent Lodge and that they made his last few days so comfortable.

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Review from Lorraine M (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience

Mum joined Derwent Lodge on 11 October, with my brother and I being apprehensive in moving our lovely Mum into a nursing home due to her stroke. I can only highly praise our experience so far. Mum is happy, settled and the staff are lovely and caring. Food is home-cooked and the home is clean and calm.

Thank you to the team in every capacity.

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Review from N H (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

Very happy with the care that has been given to my dad, pleased with all the staff and management.

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Review from P P (Daughter-in-law of Resident) published on 15 September 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care given to my dad/father in law. I would definitely recommend. Thank you.

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Review from Brian W (Nephew of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

My aunt has been resident at Derwent Lodge for over 4 years and gets on well with the staff. She likes to join in all events that are held, especially "outings" as I cannot take her by car now. I live in Berkshire and can only visit every two weeks. Although my aunt is a small eater, she enjoys her

breakfast every day and the staff and kitchen know her likes and dislikes. If my aunt is feeling under the weather a member of staff telephones me. Many staff have been at Derwent Lodge many years and know her very well and have a good, friendly, professional relationship with her and me. The activity coordinator has introduced new ideas for residents.

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Review from Rosie S (Sister of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

Had a really fabulous summer party. Entertainment for the residents and family was brilliant, everyone enjoyed the day- could have done with more carers.

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Review from Paula M (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

Since my mother had been at Derwent Lodge, she had all her needs met and more. The staff were so pleasant they always said Hello and always had a smile on their faces. My mother was very ill but the staff never gave up they always encouraged her to eat and drink even when she refused. They were patient,

calm and caring. I was worried when she had to go into a nursing home but I can honestly say that all my fears went away. The care she got put my mind at rest. Unfortunately mum passed away but I know her last months were peaceful.

Reply from Harry Inglis, RM at Derwent Lodge Care Centre

Thank you, Paula, for your kind words.

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Review from George M (Son-in-law of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

It is very difficult finding the right place and you never know until you commit. What makes it the right place is the staff. Derwent Lodge has staff that is beyond fault. They are professional, caring and friendly to residents and their guests. I will recommend them to anyone as they make you feel

that your decisions are the right ones.

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Review from Suzanne H (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience

My mother was in Derwent Lodge for seven years until her passing a few weeks ago. The care and respect she received was above and beyond anything we could have hoped for, the staff always made all our family feel welcome, we were updated on her care very regularly and my mother was treated almost like

a family member by all the staff. On her passing, we were given comfort and support by everyone for which I cannot thank them enough. I would have no hesitation in recommending this care home to anyone in a position to need their services.

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Derwent Lodge Care Centre

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