Elizabeth Lodge

69 Pennington Drive, Enfield, London N21 1TG
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10 70 Reviews
  • Elizabeth Lodge, London
Elizabeth Lodge is a modern, purpose-designed care home in Enfield offering quality care in an elegant and stylish environment. The team provides personalised residential, nursing and respite care for older people, including those living with dementia. They also offer sensitive end of life care.

The team works together with families to get to know each resident, meaning they can create a personalised care and lifestyle plan that's tailored to their unique needs, interests and choices.

The home has spacious, furnished bedrooms, each with an en suite bathroom. Residents are welcome to enjoy the various lounge areas, the in-house cinema room and hair and beauty salon. Outside there are beautiful, landscaped gardens to enjoy.

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Care Provided by Elizabeth Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 87 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Sampang (Home Manager)
  • Admission Criteria
    • Admission via Enfield Community Care NHS Trust
    • Ages 55+
  • Room Information
    • Single Rooms (87)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Elizabeth Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,487
    • Self-Funded Residential Dementia Care from £1,577
    • Self-Funded Nursing Care from £1,727
    • Self-Funded Nursing Dementia Care from £1,817
    • RESPITE Self-Funded Residential Care from £1,697
    • RESPITE Self-Funded Residential Dementia Care from £1,767
    • RESPITE Self-Funded Nursing Care from £1,937
    • RESPITE Self-Funded Nursing Dementia Care from £2,027

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Elizabeth Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Elizabeth Lodge Reviews (70)

Total of 70, showing 21-40
10

Elizabeth Lodge has a Review Score of 10 (9.953) out of 10, based on 18 reviews in the last 2 years. Over all time Elizabeth Lodge has 70 reviews.

Overall Experience

  • 54
  • 12
  • 3
  • 1
  • 0

Date Published

70
3
9
18
52

Review from Eggly E (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad reached a certain age and had needs to go into a nursing home. I found Elizabeth Lodge and am so happy I did. What didn't, or wouldn't, they do for him? From having days out, which dad had not had in a long while, to doing arts and crafts, barbecues in the garden, parties, the list goes on and on.
He was made to feel at home from day one, laughing and joking with staff every day. Spoken to and treated with respect and he never felt unwanted. He actually started feeling like a normal human again and they made his last couple of months, his best in a long time. The staff are so polite and friendly and treat your loved ones like you do! I witnessed it and heard it from dad. All I ever used to hear from him, was, I love it here and the staff too. Just hearing that from him, made me feel more relaxed and content, knowing I made the right decision. I could never thank all the staff there enough for what they do and even now, after dad passing, I still go and visit. Highly recommend.

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Review from Frances E (Friend of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Lodge have really helped us settle and establish our friend, with a great support network in the home. The activities team are brilliant and the management so helpful. Overall a very caring team.

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Review from Lorraine C (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Elizabeth Lodge since last November she has settled in nicely. The staff are amazing, caring and do a fantastic job looking after all the residents, especially my mum who is partially blind and hard of hearing.
They are very welcoming, kind, friendly whenever I visit my
mum. They also care for me and understand me when I'm upset which is most of the time.
The entertainment is amazing my mum loves listening, singing to the music.
I really can't thank the staff enough for everything they do for my mum.
If it wasn't for one of the staff there I really don't know where my mum would be today. I thank each and every one of you for everything you do for my mum I really don't know what I would do without you all.
Elizabeth Lodge is the best care home and I would highly recommend it for placing a parent in for the best care.
Thank you all, each and everyone for looking after my precious mum.
As I keep saying Thank you for everything you are all amazing.
Thank you.

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Review from Brenda G (Daughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team have been wonderful to Mum and very supportive to me during this difficult time.

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Review from Philip S (Son of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum looks very well and I'm so pleased to see her.
Thank you all at Elizabeth House.

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Review from Sonia B (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Lodge has been caring for my mother for the past 3 months. My family and I feel so wonderfully lucky to have such caring and considerate staff looking after our dear old mum. They have alleviated so many of the worries we had by continuing to inform us of any changes or procedures taking place
in the home. My mum has been helped back to fitness by the fantastic care she has received. Thanks from the bottom of our hearts to all the staff at Elizabeth Lodge.

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Review from M C (Wife of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the home for a year now and it has been a difficult time for me not being with him at the home, but I couldn't be happier with how they look after him. To be honest they look after him brilliantly but they also look after me and have become my friends.
I know they are doing an
outstanding job during the lockdown in such difficult circumstances. I haven't been able to see him but I know he is in excellent hands. Thank you.

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Review from I C (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Elizabeth Lodge works really hard and are so brilliant with my dad. They know him so well and are so patient. I can call at any time and they are always available. During the lockdown, they even organised facetime calls so that we could see him. They really do an amazing job and always with
a smile on their faces. They assess his care all the time and constantly review his needs.

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Review from D B (Wife of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff at Elizabeth Lodge friendly, courteous and welcoming, always with a smile and are kind and helpful. There is a very comfortable and homely atmosphere here. I am so very grateful for all the care and comfort they are giving to my husband. Whenever I leave the home I feel he is in
good hands. Thank you.

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Review from S K (Son of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff.
Cleanliness and food are first-rate.
Staff are very kind to my mother.
Friendly atmosphere.
Very satisfied with Elizabeth Lodge.

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Review from R T (Daughter-in-law of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and approachable. They have been very good at communicating and always make time to talk with us as relatives regarding our relatives care, state of health and medication. We are pleased that they will provide the food our relative requests and are keen to encourage them to eat. They
have called in the doctor as necessary. We would defiantly recommend Tudor Ward to anyone and feel we could not have found better care anywhere else.

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Review from R N (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff cleaners and management are brilliant. My mum has put on weight and is content. The activities are great. I am glad my mum is here.

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Review from June L (Sister of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are so happy that my sister has been excepted by Elizabeth Lodge. The quality of care is outstanding. She is happy since she has come to this care home.

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Review from E G (Friend of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the nursing home from my first visit when I came to see the home till now, two weeks after my friend's admission. Nursing care and staff are all kind, attentive and helpful. The atmosphere is good and friendly and there is always a welcome from reception.

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Review from N H (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Tudor Ware have shown real professionalism, their care and support for the elderly is wonderful. Since my mother had been moved to this ward our mother is so much happier, her care plan is so much more properly done, we as a family are so much happier. All the staff are brilliant.

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Review from Rachel C (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Elizabeth Lodge in early 2019 after a period of hospitalisation because she could no longer be adequately cared for by members of the family or by carers in her own home.
From the time that she moved in, she was cared for kindly and with respect. We never felt that her care was
lacking in any significant way. In fact, moving into Elizabeth Lodge seemed to take unseen burdens off Mum and enabled her to live the final chapter of her life very comfortably and with dignity. Her nurses and carers in Hanover were extremely kind to her and showed her real affection. One thing that we loved was that they could see past her dementia to the very intelligent woman that Mum was. Additionally, the admin team always dealt with us patiently and helpfully, always making our enquiries seem welcome. Mum passed away comfortably in her own lovely room, surrounded by people who loved her and who wanted only the best for her. We are so thankful!

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Review from B T (Sister of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has only been in Elizabeth Lodge for 4 weeks. She had to move from her previous care home because she may need Oxygen which was not available there.
It took a while for her to settle as she had been in the previous home for 20 months and she was not happy to move. But the staff were great
and helped her so much. It is early days for me to properly asses everything yet.

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Review from Susan L (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Elizabeth Lodge for nearly 4 years. During this time, the staff on her unit have shown her great care and respect despite her various difficulties, both physically and mentally. It is obvious from the standard of care that they give, what they do is more than a job,
it's a vocation!

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Review from Julie S (Daughter-in-law of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home/management has improved which seems to have reflected on the staff. More than happy to leave my father in law, knowing he will be cared for.

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Review from T M (Daughter-in-law of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has used Elizabeth Lodge a couple of times now. The management helped me very quickly to organise a room for her. All the staff have been very helpful and caring.
The entertainments lady is exceptional, always including everyone even if they just want to watch.
Unfortunately, my
mother in law has passed away now but I will always recommend you to anyone I know who needs the facilities.
Thank you.

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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Elizabeth Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Elizabeth Lodge is calculated as follows: ( (201 Excellents x 5) + (10 Goods x 4) ) ÷ 211 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Michelle

Michelle Sampang

Job Title: Home Manager

Joined: 2004

I’m a nurse by training. I obtained a nursing degree in the Philippines and qualified as a nurse in the UK. I worked in the NHS here before making the move into the care home sector. I was keen to gain experience in a different setting, where I could make a difference to older people and get to know the people I care for. I’ve been working for Care UK since 2004.


Like any home manager worth their salt, I take pride in ensuring that we’re delivering superb care to every resident of Elizabeth Lodge. I’m focused on improving all aspects of what we do here. What makes it easier is that I have such a dedicated and supportive team. I love motivating and inspiring them to fulfil their potential while achieving excellent outcomes for our residents.


Although I’ve been a home manager for some time, I still get a buzz out of the simple things – like walking around the home, greeting residents and their families, and seeing everyone enjoying time together.