Elizabeth Lodge

69 Pennington Drive, Enfield, London N21 1TG
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10 70 Reviews
  • Elizabeth Lodge, London
Elizabeth Lodge is a modern, purpose-designed care home in Enfield offering quality care in an elegant and stylish environment. The team provides personalised residential, nursing and respite care for older people, including those living with dementia. They also offer sensitive end of life care.

The team works together with families to get to know each resident, meaning they can create a personalised care and lifestyle plan that's tailored to their unique needs, interests and choices.

The home has spacious, furnished bedrooms, each with an en suite bathroom. Residents are welcome to enjoy the various lounge areas, the in-house cinema room and hair and beauty salon. Outside there are beautiful, landscaped gardens to enjoy.

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Care Provided by Elizabeth Lodge

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 87 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Sampang (Home Manager)
  • Admission Criteria
    • Admission via Enfield Community Care NHS Trust
    • Ages 55+
  • Room Information
    • Single Rooms (87)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Elizabeth Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,487
    • Self-Funded Residential Dementia Care from £1,577
    • Self-Funded Nursing Care from £1,727
    • Self-Funded Nursing Dementia Care from £1,817
    • RESPITE Self-Funded Residential Care from £1,697
    • RESPITE Self-Funded Residential Dementia Care from £1,767
    • RESPITE Self-Funded Nursing Care from £1,937
    • RESPITE Self-Funded Nursing Dementia Care from £2,027

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Elizabeth Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Elizabeth Lodge Reviews (70)

Total of 70, showing 41-60
10

Elizabeth Lodge has a Review Score of 10 (9.953) out of 10, based on 18 reviews in the last 2 years. Over all time Elizabeth Lodge has 70 reviews.

Overall Experience

  • 54
  • 12
  • 3
  • 1
  • 0

Date Published

70
3
9
18
52

Review from Barbara F (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Elizabeth Lodge for nearly 2 years. She has advanced dementia and is bed bound. The staff are wonderful, kind, caring and we are confident she is well looked after.

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Review from J F (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Lodge has worked very hard to help my mother settle in. They have sorted out her medication, ensuring she receives it on time.
All the staff that support my mother are very professional and friendly and make myself and my family very welcome, especially my father.

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Review from Anna F (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions of Elizabeth Lodge put our family's mind at rest, that we had come to the right place. From the initial visit, mum's admission, the settling in period and now, day to day living has had mum at the centre of every stage. Which is why she is very content, which makes all of us very happy.

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Review from Dave G (Friend of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay rapidly changed me from introvert to somebody who appreciated the care given to me. I also came to realise the qualities of my co-residents, despite their problems being worse than mine.
I am more sociable now and return to visit my friends, who all helped me, residents and staff.

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Review from J W (Niece of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting two other Care Homes I was impressed the moment I walked into Elizabeth Lodge. I liked the feel of the building as it is very light and spacious with beautiful gardens. I went on to receive full information and description of the services the home provided which was something that I had
not experienced in the previous two homes that I had visited. My Aunt, the service user who has full mental capacity dreaded arriving at Elizabeth Lodge after spending months in hospital but she received a very warm welcome by the staff and was instantly made to feel at ease. It is nearly two months since she arrived and she looks happy and contented.

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Review from S B (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The care home is not well cleaned and the garden is unkempt. Danger in garden, broken plant pots and no lock on garden gate. Issues with the cleanliness of communal areas. Diners/meals served in the corridor and staff handle food with no gloves after putting rubbish in the kitchen bin. Unused food left
uncovered in the kitchen area and fridge not very clean. Clients clothes not name tagged and end up in wrong rooms. Clothes have gone missing.

Reply from Samantha Debenham, Personal Assistant at Elizabeth Lodge

Thank you for submitting your review. I understand that the home manager has already been in contact regarding your concerns, but please rest assured we do take any issues and feedback very seriously. In regards to the cleanliness of the home and the gardens, we have a dedicated housekeeping and maintenance team, as well as external gardeners, who work hard to keep Elizabeth Lodge clean, safe and comfortable for all. I would like to reassure you that the outside space is also secure and the garden gate you mention is between a small sensory garden from one of the suites into a larger space that is fully secure and safe – in fact, we are very proud of the large and beautiful outside space we have here which is enjoyed by residents often. As with the rest of the home, we also have a dedicated chef-led team at Elizabeth Lodge who take cleanliness and food hygiene very seriously – in fact, just last month, the home underwent its regular inspection and our food hygiene rating was rated as 5 out of 5 (very good) by Enfield Council. We do not handle or serve food wearing gloves, but of course, follow strict hygiene standards at all times. We are also very proud of the homely environment, atmosphere and space at Elizabeth Lodge. This includes the provision of both larger dining rooms on suites as well as dedicated smaller seating areas for residents that may enjoy a smaller setting – these are appropriately placed so as not to obstruct any corridors or passageways and give residents the option of dining as they wish. We also provide name tags for all resident’s clothing items – if you purchase any new items, just let the care team know and we will be happy to label these for you.


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Review from Carol W (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for a couple of months and is very happy here. I feel a peace of mind knowing he is safe and happy and well looked after.
The staff are very caring and helpful and everywhere is always clean and tidy.

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Review from E N (Wife of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only a very short say but such pleasant staff. Lots of smiles and excellent food.

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Review from Anthony H (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way that my mother is treated. There was an incident where she was dropped onto the floor and she broke her leg, but the home resolved the issue and my mum is now fine.


She is treated well and also with respect.


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Review from H C (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it is always difficult to make the decision that a care home is now the best place for a parent to live. The staff at Elizabeth Lodge sensitively and professionally supported us through this process. Fortunately, this turned out to be a temporary position for us and, again, Elizabeth Lodge
helped us to make the transition home. During our time with Elizabeth Lodge, the care and attention of the staff was constant and consistent and often rather sweet. They more than made up for Dad not being at home by providing a safe, secure and caring environment for him.

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Review from Betty A (Sister of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided for my brother is very good. The care staff, dementia staff and catering staff are very good.
The management and office staff are helpful, friendly and efficient at all times.
The activities provided are excellent although my brother very rarely wants to take part. Although his
room is small it is adequate but would benefit from having en suite shower facilities.

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Review from J S (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a number of homes before selecting Elizabeth Lodge for my mother. From the very first the staff at the home were wonderful both for us and more importantly my mother. I cannot fault the home in any way as everything is first rate.

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Review from Norma C (Wife of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, patient and efficient care. Food could be better. Poor lighting in the bedroom. Not enough encouragement to participate in activities, although it must be difficult when resident is reluctant to do so. Also, although the physiotherapy finished some time ago, there has still been no opportunity
to practise exercises with staff, which should be fifteen minutes daily using the corridor bar. Sometimes it is difficult to understand liaison between care home, hospital, GP and ourselves.

Reply from Amy Wilson, AD at Elizabeth Lodge

Thank you very much for taking the time to review Elizabeth Lodge - we’re incredibly pleased to read your kind comments and excellent scores, particularly for the care and the team in the home. For both activities as well as food, we are very much led by residents wishes and feedback – if there’s a meal or an activity that your husband would enjoy, then of course just let us know, and we also offer one-to-one sessions as well as group activities if these would be better suited. In regards to physiotherapy, I understand the home manager has already been in touch with you and has also spoken to the home team to make sure that this takes place each day. The home manager has also informed me that more lighting has been provided, but of course, please do let us know if you have any other questions, requests or comments and we will be happy to help.


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Review from Kate C (Daughter of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is treated with the utmost dignity and respect. He is happy at Elizabeth Lodge. The staff are kind and manage his health needs professionally. Our family feel that he is safe and well-cared for. We feel welcome whenever we visit him and the staff go out of their way to ensure that we are
supported with any issues which arise. Sitting with my dad in the beautiful garden drinking tea and coffee is a special treat. My mum is now also part of the Elizabeth Lodge family as she is able to come and go as she wishes to spend as much time with my dad as possible.

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Review from Sarah C (Daughter of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were helpful and caring and the admissions procedure was completed efficiently. I am confident that my mother was well looked after, during her two-week respite care.

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Review from Kate (Wife of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My former husband spent the last 5 months of his life at Elizabeth Lodge, we had to move him from his residential home, as they could no longer cope with his medical needs. He was in the last stages of MS and in a poor state of general health.
We were worried about moving such a sick man because of
his physical and mental health. However, from the moment he arrived my worries were over, he was cared for with the dignity and respect I wanted for him by all staff working at Elizabeth Lodge. The staff worked well with us as his family and understood the importance of working in partnership with the family, and with other care workers which included the GP, the hospice and district nurses. This put together meant the all-round needs of my relative were met and his family supported. I know we were and still are very grateful to Elizabeth Lodge for all they did for us all.

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Review from Dominic (Son of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Windsor Ward at Elizabeth Lodge in the final months of his life. My father had suffered from advanced Multiple Sclerosis and had numerous physical and mental medical issues that relates to this condition. At all times the carers and nursing staff at Elizabeth Lodge showed
my father care, understanding, dignity and respect while carrying out their nursing expertise in a professional and proficient manner. All the carers, nurses, front of house staff, management, activity programmers, cooks and cleaners all worked as a unified team to try and assure that a resident's stay in Elizabeth Lodge is as enjoyable as realistically possible. My father spent three years in three other care homes who in retrospect and in truth were all style over substance and my only regret is that I was not made aware of Elizabeth Lodge sooner. I fully recommend Elizabeth Lodge to all prospectus residents and their families, it is a little gem of a nursing home.

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Review from Julian M (Respite Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We found all the staff very caring. The home is kept very clean and well managed. We will definitely use the home again and will also recommend it to others.

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Review from Joan L (Relative of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elizabeth Lodge is one of the best homes I have ever visited. The atmosphere is friendly, the staff are helpful (I used to visit care homes as part of my job, so I've talked to staff in dozens). I find the friendly and co-operative attitude between staff members especially encouraging as it creates
an all-round positive and comfortable environment.

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Review from Audrey P (Sister of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When there is a show on, the carers do not bring the residents down early enough.

Reply from Samantha Debenham, Marketing Support Administrator at Elizabeth Lodge

Thank you very much for taking the time to submit your review, and for your excellent and good scores, particularly for residents being treated with dignity and for our activities at Elizabeth Lodge. I’m sorry to hear your comments around residents being taken down in time to take part in entertainment – I would like to assure you that the home manager has fed this back to the activity team and will ensure better coordination in future so that all residents that wish to can join in. Many thanks again, and please do not hesitate to let us know now or at any time in the future if you have any comments, questions or feedback and we’ll be happy to help.


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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Elizabeth Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Elizabeth Lodge is calculated as follows: ( (201 Excellents x 5) + (10 Goods x 4) ) ÷ 211 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elizabeth Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Michelle

Michelle Sampang

Job Title: Home Manager

Joined: 2004

I’m a nurse by training. I obtained a nursing degree in the Philippines and qualified as a nurse in the UK. I worked in the NHS here before making the move into the care home sector. I was keen to gain experience in a different setting, where I could make a difference to older people and get to know the people I care for. I’ve been working for Care UK since 2004.


Like any home manager worth their salt, I take pride in ensuring that we’re delivering superb care to every resident of Elizabeth Lodge. I’m focused on improving all aspects of what we do here. What makes it easier is that I have such a dedicated and supportive team. I love motivating and inspiring them to fulfil their potential while achieving excellent outcomes for our residents.


Although I’ve been a home manager for some time, I still get a buzz out of the simple things – like walking around the home, greeting residents and their families, and seeing everyone enjoying time together.