Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Parking on-site
Elizabeth Lodge has a Review Score of 10 (9.953) out of 10, based on 18 reviews in the last 2 years. Over all time Elizabeth Lodge has 70 reviews.
Review from O M (Son of Resident) published on 6 March 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Review from N (Daughter of Resident) published on 7 February 2018
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Elizabeth Lodge
Thank you for taking the time to submit your review for Elizabeth Lodge. In regards to the staffing levels in the home, we always make sure that we have enough team members to run the home safely and effectively, both throughout the day as well as night, seven days a week. Sometimes, particularly to cover team holidays and illness, this does include the use of agency staff. Although these individuals are always fully trained and experienced, we do realise that this is no substitute for people working permanently in the home who are able to build long lasting relationships with residents. However, I am very happy to let you know that recruitment of permanent team members is one of our big focuses at Elizabeth Lodge – as such we have already seen a reduction in use of agency staff as a result, and we hope to welcome more new team members very soon. In regards to the floors, we do have a dedicated housekeeping team and cleanliness is monitored daily across all suites. We are now also undertaking regular shampooing of corridor carpets and will be monitoring this closely going forwards. Toiletries are not provided but of course we can support residents in purchasing of these if needed. Thank you again for your feedback, and of course please do let the home manager or any of the senior team know at any time now or in the future if you have any concerns, suggestions or questions, and we’ll be happy to help.
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Review from L D (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
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Review from Linda T (Stepdaughter of Resident) published on 21 November 2017
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
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Review from Keith T (Stepson of Resident) published on 15 November 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Nicky M (Niece of Resident) published on 20 September 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Evelyn M (Daughter of Resident) published on 7 September 2017
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Elizabeth Lodge
Thank you for taking the time to write a review for Elizabeth Lodge, and particularly for your kind comments regarding the activity as well as the care team at the home. I’m very sorry to hear some of the problems your mother has experienced - I understand you have already spoken with a member of the senior management team regarding your concerns and please rest assured that we take these very seriously. It seems we have fallen short in the high quality of care we usually offer at the home and I do apologise. We always try to limit the use of agency staff but sometimes this is unavoidable, for example, to cover team holidays or illness, and all agency staff do receive a full induction from either the suite manager or deputy manager – we have fed back to these team members and will make sure that the issues you’ve raised with bed adjustment are covered within this at all times in future to make sure this does not happen again. The agency staff do wear different uniforms so they are distinguishable from the permanent team members in the home, and should any resident or family member accidentally mistake them for nursing staff rather than a carer when they need a nurse, of course, they would let them know and locate a nurse for them. In regards to the suite where you mother is placed, this does have some residents with mixed needs currently and the team at the home work hard to make sure that every resident has an environment and activity plan that’s suited to their needs.
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Review from L E (Niece of Resident) published on 25 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Denise W (Niece of Resident) published on 13 July 2017
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Jennifer C (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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The Review Score of 10 (9.953) out of 10 for Elizabeth Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.953 for Elizabeth Lodge is calculated as follows: ( (201 Excellents x 5) + (10 Goods x 4) ) ÷ 211 Ratings = 4.953
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elizabeth Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Aug 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2004
I’m a nurse by training. I obtained a nursing degree in the Philippines and qualified as a nurse in the UK. I worked in the NHS here before making the move into the care home sector. I was keen to gain experience in a different setting, where I could make a difference to older people and get to know the people I care for. I’ve been working for Care UK since 2004.
Like any home manager worth their salt, I take pride in ensuring that we’re delivering superb care to every resident of Elizabeth Lodge. I’m focused on improving all aspects of what we do here. What makes it easier is that I have such a dedicated and supportive team. I love motivating and inspiring them to fulfil their potential while achieving excellent outcomes for our residents.
Although I’ve been a home manager for some time, I still get a buzz out of the simple things – like walking around the home, greeting residents and their families, and seeing everyone enjoying time together.
