Elmstead House

171 Park Road, Hendon, London NW4 3TH
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9.4 23 Reviews
  • Elmstead House, London
EImstead House, managed by DMP Healthcare, is a 52-bed care home in Hendon. Each private room in the facility is ensuite and there is a wide range of communal amenities which have been designed to enhance each resident’s quality of life. Features include a hair and beauty salon and state-of-the-art cinema, as well as gardens which have been beautifully landscaped.

At the core of EImstead House is its dedicated team of compassionate professionals who are unwavering in their commitment to delivering unparalleled care. This personalised approach ensures that each resident’s unique needs, preferences, and aspirations are met with utmost attentiveness.

Residents also benefit from a vibrant programme of engaging activities, fostering a warm and welcoming community atmosphere where meaningful connections and cherished memories are cultivated daily.

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Care Provided by Elmstead House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vivianne Frederick (Home Manager)
  • Admission Criteria
    • Barnet PCT Referals
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Elmstead House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,850
  • (these prices are only a guideline, please contact Elmstead House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elmstead House Reviews (23)

Total of 23, showing 1-20
9.4

Elmstead House has a Review Score of 9.4 (9.443) out of 10, based on 19 reviews in the last 2 years. Over all time Elmstead House has 23 reviews.

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Date Published

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Review from A B (Sister of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful improvement. Lovely to see he has a TV in his room. He now listens to his radio before he was agitated, and not engaging but now there is much improvement, and a pleasure to see my family member happy,

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Review from Michael P (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

from November 2024, I have noticed and experienced a change in care towards my father and other residents and how they are treated. All the carers rally round the residents in all needs. My father is now settled and Elmstead is like a second home to him. The staff are very attentive and responsive to
his care needs.

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Review from S S (Husband of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy about the care for my wife. She is very happy in your care.

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Review from T U (Nephew of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My interactions with the staff at Elmstead House ranging from the Manager, and Assistant Manager to the day-to-day carers, have only been positive. The staff clearly take pride in their work and look to ensure residents are well looked after.

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Review from Frances S (Niece of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmstead has provided my 93-year-old aunt (who has mixed dementia) with consistent, stabilising care that has helped her recover from several serious chest infections and falls, all of which included short spells in hospital. The staff have always informed me immediately of any problems and I appreciate
this as her Next of Kin and Legal Deputy. I have also been carefully supported by senior staff in the sensitive and emotional area of end-of-life care planning which has been so reassuring. Recently my aunt celebrated her birthday and the staff made a special effort for her by making a lovely cake and her favourite chocolate mousse. It was such a treat for her. There was also an entertainer who sang songs including Happy Birthday. We are all very grateful to the staff at Elmstead for their kindness and care. They go the extra mile.

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Review from A M (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt relieved to know my dad needs were being looked after. Needs like ensuring end of life plan is in place and adhered to, so that my father is not in pain or uncomfortable. Also, when his hearing aid went missing, the home helped him get new one from the NHS. Since moving to the home, he has definitely
become more sociable spending time in the main lounge.

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Review from A M (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant atmosphere with staff ready and willing to assist when approached with a request.
Mum's room is bright and clean and she seems to have settled in well.
The activity coordinator is always trying to get mum to participate in any activity she arranges which is much appreciated.

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Review from M D (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose Elmstead for my father as we liked the feel of the place and there was a lot of activity in the main lounge. It's generally a warm and clean environment and my dad appears to be very happy here. He always looks clean and well presented. His best days is when the activity manager is in and he
is kept busy and engaged in drawing, singing etc.
Any concerns are always dealt with professionally with the nursing and management team.

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Review from Leigh S (Friend of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend has been at Elmstead House since June 24 and her care needs have always been met at a basic level, but the approach to her care needs has not been proactive. Thankfully after a three-month wait my friend is able to get out of bed as her adapted chair referral has finally been fulfilled, she
is taken to the lounge every day to join other residents and be part of the many activities organised by the home, which has been a massive boost to my friends mood, wellbeing and quality of life. The Manager is very approachable and friendly, as are all of the staff, they have also been very good at contacting me to advise of any health changes. I have rated the overall experience as satisfactory for now, but the day-to-day is improving for my friend now when the shower chair and wheelchair referrals are fulfilled and she is able to have a proper shower and hair wash and be taken outside for some fresh air, my overall rating of Elmstead House will improve accordingly.

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Review from C C (Son of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For the vast majority of time, I really do like Elmstead House and the people who provide the care for my mother. They do such a great job.
My only frustration is in the evenings when I get home from work it is difficult to get put through to my mother on the phone when I call, as there is no phone
in April Lodge. I regularly have to phone 2-3 times to get through.

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Review from Minesh D (Son of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We know it was not always easy and we know it was not always fun. Thank you so much for being the ones who looked after our Dad in the last stages of his life. You listened to every need that my Dad had and every request that we the relatives made. You offered compassion, time and care. The entire team
our wonderful and always goes the extra mile when we are there and when we are not there. Even during the hard times, your care never changed and this helped us immensely. The team truly went above and beyond the call of duty. You made my Dad's life worthwhile and kept his spirits high until the end. You offered him a safe and happy home and that meant everything. You helped my mum and provided her with whatever she needed when she visited my Dad. In addition, the love and support that we all received made this a home from home. We know the words are not enough but hopefully, they will make you see just how much we appreciated you all and that goes for all my family. Thank you.

Reply from Fiona Madder, Reviews Team at Elmstead House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team


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Review from M N (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at the home for a few months, but I have found the staff to be especially friendly, caring, and who treat the residents with respect and dignity. They are supportive of the family and keep us updated on a regular and timely basis. I feel that my mother is safe and well cared
for.

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Review from M M (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is lovely at Elmstead, it’s a very warm and friendly place for residents and relatives all staff are very friendly. A fantastic place and gives me peace of mind knowing my dad is well cared for 24/7. My dad has expressed he would like to go out on day trips as he is a very outdoors person.
He would love to go out and do activities which we as a family can’t do as we don’t have transportation to take my dad in a wheelchair but he is desperate to go out and see the world that’s the only drawback.

Reply from Samantha Debenham, Reviews Team at Elmstead House

Thank you very much for taking the time to leave us your feedback and positive comments. We are pleased to hear that you find Elmstead House a warm and friendly place and that you have peace of mind knowing your dad is well cared for here. As well as the range of internal activities we offer, we will always support residents to attend and explore external activities should they wish. We do offer day trips and we currently work closely with the local day centre and local shops to facilitate outings for residents. The lifestyle coordinator will put together a personalised activity plan with your dad’s input to ensure suitable arrangements are made for your dad to enjoy his trip safely.


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Review from C B (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is treated with compassion and empathy and patience. The staff are exceptionally kind in the face of often very trying circumstances. The peace of mind, knowing that she is cared for so well, is immense. This has not been an easy journey for my mother or me, yet made so much more bearable
by the love and understanding of the staff at Elmstead House.
Thank you.

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Review from G R (Brother of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything very good. No complaints.

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Review from S H (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really happy with the level of care received at Almstead House. The staff are always helpful and supportive. My mother is in a safe place at her care home and I know that the manager and its team take safety for the elderly very seriously.

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Review from Hitesh T (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Elmstead for a few months following a fall.
The whole team have been wonderful, always making that extra effort to help where they can. It was not long before Dad became well known by the team and there was huge mutual respect and kindness.
Dad was not just a room number but
made to feel more special by the team.
The entire management and reception team were also very diligent and made sure that the admin side was up-to-date and we were kept fully informed.
Well done to everyone.

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Review from Edwin H (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been at Elmstead for over eight years. During this time her care has always been very good and more importantly, she has always been very happy and settled there. The current intake of staff have improved the overall standard of care, in our opinion, and are extremely good at what they do.
The staff's compassion towards our mum for her and us on her recent passing has been warm and sincere and has made this awful time a less traumatic experience for us. We are very grateful to everyone who has contributed to our mum's stay here, not just the care and nursing staff but the domestics, laundry, kitchen, maintenance and everyone else who has contributed to making Elmstead a safe and happy place for our mum to live in over the years. We thank you all.

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Review from Frank J (Son of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found to be very competent. My mum and dad are in rooms together and this is wonderful. Staff are good and friendly.

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Review from T H (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses have been very nice to my mum and very supportive anytime I am there. Even my mother seems very happy and made her look very presentable. They also call me as soon as there is any change in my mum’s situation. Thank you nurses for taking good care of my mother.

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Current Review Score: 9.4 (9.443)

Overview of Review Score

The Review Score of 9.4 (9.443) out of 10 for Elmstead House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.443 for Elmstead House is calculated as follows: ( (112 Excellents x 5) + (93 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 219 Ratings = 4.443

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elmstead House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Vivianne

Vivianne Frederick

Job Title: Home Manager

My prime focus as a manager is aimed at enablement. Enablement of the residents and the staff on a larger scale. I enjoy fostering a positive and supportive work environment in the interest of growth on an individual basis. I am driven by loyalty, compassion, commitment, accountability and development. With a caring approach to management, I prioritize open communication, team collaboration, and employee well-being, ensuring every team member feels valued and empowered.


Driven by a passion for creating an atmosphere where individuals can thrive, consistently promoting a culture of respect, accountability, and continuous growth. My leadership style emphasizes empathy, motivation, and a solutions-oriented mindset, as a trusted mentor and advocate for the team.


I strongly believe that a positive work atmosphere not only enhances productivity but also contributes to personal and professional fulfilment for all team members. Having an atmosphere which fosters one's growth creates a caring and dedicated work force to bring about the most suitable outcome collaboratively.


Frequently Asked Questions about Elmstead House

What types of Care is Elmstead House registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elmstead House provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Elmstead House have?

There are 52 Single Rooms.

What are the Facilities & Services at Elmstead House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elmstead House to the centre of London?

6.2 mile(s) as the crow flies, distance by road may be significantly further.