Elmstead House

171 Park Road, Hendon, London NW4 3TH
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9.5 26 Reviews
  • Elmstead House, London
EImstead House, managed by DMP Healthcare, is a 52-bed care home in Hendon. Each private room in the facility is ensuite and there is a wide range of communal amenities which have been designed to enhance each resident’s quality of life. Features include a hair and beauty salon and state-of-the-art cinema, as well as gardens which have been beautifully landscaped.

At the core of EImstead House is its dedicated team of compassionate professionals who are unwavering in their commitment to delivering unparalleled care. This personalised approach ensures that each resident’s unique needs, preferences, and aspirations are met with utmost attentiveness.

Residents also benefit from a vibrant programme of engaging activities, fostering a warm and welcoming community atmosphere where meaningful connections and cherished memories are cultivated daily.

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Care Provided by Elmstead House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vivianne Frederick (Home Manager)
  • Admission Criteria
    • Barnet PCT Referals
    • Ages 55+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Elmstead House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,800

  • Fees include all meals, accommodation , heat, light, power, laundry services, activities.


    Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips
  • (these prices are only a guideline, please contact Elmstead House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elmstead House Reviews (26)

Total of 26, showing 21-26
9.5

Elmstead House has a Review Score of 9.5 (9.525) out of 10, based on 22 reviews in the last 2 years. Over all time Elmstead House has 26 reviews.

Overall Experience

  • 15
  • 10
  • 1
  • 0
  • 0

Date Published

26
13
13
22
4

Review from Edwin H (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been at Elmstead for over eight years. During this time her care has always been very good and more importantly, she has always been very happy and settled there. The current intake of staff have improved the overall standard of care, in our opinion, and are extremely good at what they do.
The staff's compassion towards our mum for her and us on her recent passing has been warm and sincere and has made this awful time a less traumatic experience for us. We are very grateful to everyone who has contributed to our mum's stay here, not just the care and nursing staff but the domestics, laundry, kitchen, maintenance and everyone else who has contributed to making Elmstead a safe and happy place for our mum to live in over the years. We thank you all.

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Review from Frank J (Son of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found to be very competent. My mum and dad are in rooms together and this is wonderful. Staff are good and friendly.

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Review from T H (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses have been very nice to my mum and very supportive anytime I am there. Even my mother seems very happy and made her look very presentable. They also call me as soon as there is any change in my mum’s situation. Thank you nurses for taking good care of my mother.

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Review from Joe S (Husband of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good given the extreme circumstances that we have all been through.

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Review from Emile K (Son of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very supportive staff.

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Review from James C (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In every aspect of the home, I am completely satisfied and feel assured of my mum's comfort and wellbeing at Elmstead House. Everybody is polite and very helpful at all times and they keep me updated on an almost daily basis. I couldn't recommend Elmstead highly enough and thank them as often as I can
for an excellent and attentive service that they provide.

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Current Review Score: 9.5 (9.525)

Overview of Review Score

The Review Score of 9.5 (9.525) out of 10 for Elmstead House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.525 for Elmstead House is calculated as follows: ( (149 Excellents x 5) + (92 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elmstead House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Vivianne

Vivianne Frederick

Job Title: Home Manager

My prime focus as a manager is aimed at enablement. Enablement of the residents and the staff on a larger scale. I enjoy fostering a positive and supportive work environment in the interest of growth on an individual basis. I am driven by loyalty, compassion, commitment, accountability and development. With a caring approach to management, I prioritize open communication, team collaboration, and employee well-being, ensuring every team member feels valued and empowered.


Driven by a passion for creating an atmosphere where individuals can thrive, consistently promoting a culture of respect, accountability, and continuous growth. My leadership style emphasizes empathy, motivation, and a solutions-oriented mindset, as a trusted mentor and advocate for the team.


I strongly believe that a positive work atmosphere not only enhances productivity but also contributes to personal and professional fulfilment for all team members. Having an atmosphere which fosters one's growth creates a caring and dedicated work force to bring about the most suitable outcome collaboratively.