Elmwood

42 Southborough Road, Bickley, Bromley BR1 2EN
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9.3 30 Reviews
Elmwood is a purpose-built home, located in a quiet part of Bickley, Kent. They offer a comfortable and loving home, with a high standard of person-centred care to sixty seven older people with physical or elderly frail nursing needs. Nurses and carers provide full nursing and clinical care twenty four hours a day. They are dedicated to caring for residents with dignity, respect and compassion and to serving residents’ social, physical, clinical and emotional needs.
   
Staff are loyal and hardworking, ensuring a strong continuity of care for residents and work to encourage independence and freedom of choice.

Residents’ bedrooms are spread across three secure and accessible floors. Each floor benefits from a large, bright lounge and dining area. All bedrooms are large, spacious and well appointed with ensuite facilities and pleasant views onto the front or rear gardens or surrounding residential area. Whilst all furniture, linen and towels are provided, with rooms presented to a high decorative standard, carers encourage residents to personalise their bedrooms as they wish.

All meals are prepared onsite using fresh ingredients. Menus are prepared and updated on a regular basis, in full consultation with residents and their advocates. The team are committed to ensuring that any dietary needs and preferences are met and that varied and nutritional meals are available to suit every cultural and personal choice.

Elmwood benefits from a diverse and extensive programme of activities, events and excursions, a coffee shop, cinema, chapel, hairdressing salon and internet suite for residents’ use. Strong community relationships ensure strong pastoral and religious support, with weekly church services in the home.   

Professionals would be delighted to welcome you to Elmwood or provide further information by post or telephone about life in the home.
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Care Provided by Elmwood

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sakshi Wahi (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Elmwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,890
    • Self-Funded Nursing Dementia Care from £1,890
    • RESPITE Self-Funded Nursing Care from £1,890
    • RESPITE Self-Funded Nursing Dementia Care from £1,890

  • Please contact us for pricing.
  • (these prices are only a guideline, please contact Elmwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Elmwood Reviews (30)

Total of 30, showing 1-20
9.3

Elmwood has a Review Score of 9.3 (9.343) out of 10, based on 9 reviews in the last 2 years. Over all time Elmwood has 30 reviews.

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Review from G B (Son of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be friendly and helpful and attentive to the residents. I visit almost every week to see my mother and I am happy how they try hard to do what ever they can.

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Review from Ann S (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Elmwood for about 2 years now. She has recently started having palliative care. When she was taken into hospital in January our family was told that she had days and at best weeks to live. Mum returned to Elmwood and because of the amazing care she has received she is still with us.
So we as a family would like to say a big thank you.

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Review from Richard C (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few months that my mother has been at Elmwood, she has improved both mentally and physically. She has settled so much better than we imagined. She is well cared for by the kind, attentive and caring staff. Staff make an effort to care for each individual's needs with dignity and respect. She
likes the food. The residents have daily activities, which they can join in with if they want to. We as a family have always been warmly welcomed, as have her friends. The home has recently had a makeover making it light and bright and her room is kept spotless. I feel the home to be well-led with the managers having a close working relationship with all members of staff, carers and nurses.

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Review from Sheila R (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Elmwood for respite in March 2024. He came home but then realised his needs were far better met in Elmwood than carers at home. He eventually went back into Elmwood in June 2024 and I am relieved seeing how he is being looked after. The staff all go above and beyond for him and there's
always a warm welcome upon entering Elmwood.

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Review from Shirley P (Mother of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is well cared for medically and physically.
As he has a learning disability we arrange extra suitable activities for him, these are made welcome by the home.
The staff generally excellent and the manager very helpful.

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Review from Christine G (Wife of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Elmwood nursing home for just over two years, in the final stages of Parkinson's Disease. He has always been very well cared for. The care staff are helpful, sympathetic and always professional.

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Review from Simon A (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a massive (belated) ‘thank you’ to all the lovely, hard-working and caring staff at Elmwood who took excellent care of my father for almost a year until his unfortunate passing at the end of August. We all really appreciate the highly professional attitude and caring nature of the
staff who truly do their best for the residents and treat them as individuals. They always kept us updated about my father’s health and other needs and made all visitors feel welcome.
What we really appreciated was how they showed such kindness and compassion in my dad’s final days and enabled us to spend as much time with him as possible and treated all of us with such dignity, which we will be forever grateful for. I know my father certainly appreciated the care he received from all the wonderful staff.

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Review from Tim A (Friend of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful staff, a lot goes on behind the scenes.

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Review from Louise B (Great-Niece of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly we lost our dearest auntie in June this year. She lived at Elmwood from 2016 - her passing.
The home is amazing. The staff go above and beyond all duties of care and make you feel like one big family. The quality of the life my auntie had at Elmwood was amazing and since day one she loved all
the activity and all the staff.
As a family, we 100 % recommend Elmwood to anyone who needs support for their loved ones or support for themself.
Even though my auntie has passed away we are still invited to join still with events at the home and we are welcome any time to visit the other residents who knew my auntie and the staff.
Today the home put on a tea party in memory of my auntie and other residents spoke about her and staff spoke about her and it was a great tribute to her memory.

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Review from M D (Sister of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is excellent here, and my brother is well looked after. He is receiving the best care in Elmwood. The staff are so nice, friendly and very helpful.

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Review from T M (Husband of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the treatment and care.

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Review from Christine L (Next of Kin) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum passed away on 13th December 2021. After fantastic care for four and half years by Elmwood nursing home, suffering from Dementia. Her time at Elmwood was fantastic every member of staff knew her by name. As well as knowing her character, and needs through and through. They also took the time
to know us. As her family, we were welcome as often as we wished, and for as long as we wished to stay. We were also able to have meals with her if wished, we took advantage of this and had a Christmas meal with her. Which was lovely. Since mum passed I have been able to keep in contact with Elmwood staff who make me feel welcome, each time I visit, which gives me calmness, as well as friendship.

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Review from Pepe D (Son of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You couldn't wish for better staff. They are kind, considerate and very patient. The care is out of the world. Staff make time for you and they give me lots of feedback about my mum and it's very comfortable. Management and administration are superb and keep me informed every time. They treat my mum
and me like true people. Thank you.

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Review from I M (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmwood is a lovely caring environment for my mother. She needs a lot of intense care and Elmwood provide that with a smile. She is very happy there. We would not hesitate in recommending the home. Always welcoming.

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Review from A C (Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All is good, thank you.

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Review from Roger W (Husband of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's impossible for any care home to give full-time attention to every individual, but within that constraint, the standard of care is very high. The manager prioritises "caring" staff when recruiting, and it shows. Also, it's noticeable that Elmwood is prepared to pay for agency staff to maintain staffing
levels. The outstanding feature of the home is a "listening" culture, being receptive to any request or comment and thereby heading off problems. I have also overheard staff praising the home's manager, which doesn't happen in every organisation!

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Review from Bill M (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother became a resident of Elmwood Nursing Home following a spell in hospital in October 2021. When mum arrived in Elmwood mum was very poorly but thanks to the dedicated nursing and personal care that mum received mum made a remarkable recovery. It would be difficult to overstate the appreciation
that my family and I feel about the care that our mum receives on a daily basis. All of the staff provide kindly loving care and Elmwood has become the conduit of family care that has made all of us feel reassured that our mum is being so well cared for. Elmwood is a nursing home in the true sense of the word providing inclusively managed care combined with pastoral support and provided in a clinically clean environment. The staff come from a diversly rich mixture of backgrounds yet they all share the same common ethos of dedication and human kindness that resonates throughout the home. We are fortunate to have a place for our mum in such a wonderfully managed, caring home.

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Review from Graham D (Husband of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and kind. Plus all the information you need. Overall Elmwood is good. Kind staff.

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Review from S A (Daughter of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for and settled and feels comfortable that Elmwood is her home. The staff do their best for the residents and are approachable and supportive to both the residents and their families. They have done their best to balance the health and safety of the residents with the need for family
contact throughout the covid restrictions.

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Review from Steve J (Son of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the overall care my mother receives. On my visits, the staff always seem very attentive. Cleanliness is a big plus throughout the areas I have accessed on visits and very happy that the best possible care is given.

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Current Review Score: 9.3 (9.343)

Overview of Review Score

The Review Score of 9.3 (9.343) out of 10 for Elmwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Elmwood is calculated as follows: ( (84 Excellents x 5) + (21 Goods x 4) ) ÷ 105 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.543 Points relating to the number of positive Reviews for Elmwood is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 9 Positive Reviews ÷ 14 = 0.643

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Elmwood

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Meet the Team (0)

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Frequently Asked Questions about Elmwood

What types of Care is Elmwood registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elmwood provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elmwood have?

There are 70 Single Rooms.

What are the Facilities & Services at Elmwood?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elmwood to the centre of Bromley?

1.5 mile(s) as the crow flies, distance by road may be significantly further.