Elmwood

42 Southborough Road, Bickley, Bromley BR1 2EN
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9.3 30 Reviews
  • Elmwood, Bromley
Elmwood is a purpose-built home, located in a quiet part of Bickley, Kent. They offer a comfortable and loving home, with a high standard of person-centred care to sixty seven older people with physical or elderly frail nursing needs. Nurses and carers provide full nursing and clinical care twenty four hours a day. They are dedicated to caring for residents with dignity, respect and compassion and to serving residents’ social, physical, clinical and emotional needs.
   
Staff are loyal and hardworking, ensuring a strong continuity of care for residents and work to encourage independence and freedom of choice.

Residents’ bedrooms are spread across three secure and accessible floors. Each floor benefits from a large, bright lounge and dining area. All bedrooms are large, spacious and well appointed with ensuite facilities and pleasant views onto the front or rear gardens or surrounding residential area. Whilst all furniture, linen and towels are provided, with rooms presented to a high decorative standard, carers encourage residents to personalise their bedrooms as they wish.

All meals are prepared onsite using fresh ingredients. Menus are prepared and updated on a regular basis, in full consultation with residents and their advocates. The team are committed to ensuring that any dietary needs and preferences are met and that varied and nutritional meals are available to suit every cultural and personal choice.

Elmwood benefits from a diverse and extensive programme of activities, events and excursions, a coffee shop, cinema, chapel, hairdressing salon and internet suite for residents’ use. Strong community relationships ensure strong pastoral and religious support, with weekly church services in the home.   

Professionals would be delighted to welcome you to Elmwood or provide further information by post or telephone about life in the home.

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Care Provided by Elmwood

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sakshi Wahi (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Elmwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,890
    • Self-Funded Nursing Dementia Care from £1,890
    • RESPITE Self-Funded Nursing Care from £1,890
    • RESPITE Self-Funded Nursing Dementia Care from £1,890

  • Please contact us for pricing.
  • (these prices are only a guideline, please contact Elmwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Elmwood Reviews (30)

Total of 30, showing 21-30
9.3

Elmwood has a Review Score of 9.3 (9.343) out of 10, based on 9 reviews in the last 2 years. Over all time Elmwood has 30 reviews.

Overall Experience

  • 20
  • 9
  • 0
  • 0
  • 1

Date Published

30
3
4
9
21

Review from Anna (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Elmwood since July 2021. The care the staff show her is amazing. They are patient, kind and treat her as an individual. I have peace of mind knowing that mum is being cared for and that she is safe and I am grateful for that every day.

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Review from Jean S (Friend of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a close friend and have Power of Attorney for the resident who has been cared for since May 2019, when admitted in a poor state of health having suffered for some time with Bullous Pemphigoid, a rare and most unpleasant skin condition. The Elmwood nursing staff have made huge efforts over subsequent
months to dress the lesions and huge blisters inherent to this condition, with care and sensitivity. A Hospital Consultant was able to declare my friend free from the condition this summer, for which the Elmwood staff should be congratulated as this result is considered very unusual given the complexity of the condition. My friend has expressed on many occasions her appreciation for the staff, who she finds friendly and caring. She also has assured me the home-cooked food is tasty and varied. Sadly my friend is bedridden because of a number of other issues, but she remains calm and peaceful. I would be pleased to recommend this Mission Care Home and Team to any of my friends requiring nursing care.

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Review from Zandra B (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father’s dementia escalated rapidly and as a family, we had to make the toughest decision to find a care home for him, as we could no longer keep Dad safe at home. We found Elmwood after Dad had a short stint in another home where the level of care was poor. From the moment Dad moved into Elmwood,
his physical health improved rapidly and he soon settled happily into his new surroundings. This was due to the high-quality care and attention that Dad received from the outset. As a family we were always made to feel welcome and communication was excellent. Dad was a resident of the 2nd floor and was very happy and content. The nursing staff, care assistants and entertainment team were exceptional. They undertook their duties in challenging circumstances with patience, care and a smile. Sadly, Dad passed away peacefully a few months ago. We will be forever grateful to all of the staff who make this an exceptional care home.

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Review from Amanda C (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am appalled and disgusted by the lack of care given to Mum.
I found the staff to be unprofessional, both in nursing and the Home Manager. There is hardly any communication between staff which leads to confusion and things not being done. Teamwork here is lacking. Elmwood is incredibly short-staffed.
Safeguarding issues is something that I am currently taking further and talking to governing bodies.
I do not recommend this home.

Reply from Emily Renwick, Operations Manager at Elmwood

We are sorry to read this description of care delivered at Elmwood. We believe that it is both inaccurate and unfair.
Elmwood Nursing Home staff always work very hard to provide the very best care for our residents and we work well together as a team. We also ensure that we seek to build constructive and positive relationships with the families and friends of our residents. We believe that we did so in this case, and we are grateful that other reviews clearly reflect the quality of care we provide.
For the avoidance of doubt, it is also important to clarify that there are no safeguarding investigations with regard to the care delivered at Elmwood for this resident.


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Review from Sue R (Daughter of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum went into Elmwood Nursing Home in November, it has been a very hard, distressing time for me as my mum had lived with me for over 22 years previously. I am so pleased with the care my mum is given on the 2nd floor, the staff are always friendly and welcoming. The daily activities are good with
activities offered morning and afternoon. My mother really enjoys the morning activities. The food is cooked on the premises and is of a very good standard. I am very happy with all aspects of mum's care, and would definitely recommend this care home.

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Review from Susan W (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has a range of things to do. Staff friendly. Not all residents get a drink at 11 and 3, the trolley doesn't always go to bedrooms. Mum not able to ask for drink, so always seems thirsty. Staff need to pop in more and give one. Bedside table not always clean and bedrail cushions. Carpet needs
replacing in bedrooms and walls a wipe down. Staff are approachable and polite.
I am happy that mum is in Elmwood.

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Review from D L (Son of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has very good facilities and amenities. The residents are well-cared for and entertained. All the staff I have come into contact with are friendly, reliable, efficient and caring. My mother us cared for and content. She relates as well as is possible with the management and staff who are
responsible for her. I am happy and secure in the knowledge that she is in safe hands.

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Review from Alan C (Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here one week. I can not fault the facilities or the service provided by the staff. The food is excellent and the staff are very kind and helpful. All in all, I would recommend Elmwood to anyone who needs care.

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Review from P B (Husband of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In this instance, I can only comment on Elmwood since I have no knowledge of the other care homes managed by Mission Care.
Glancing through the various pamphlets/leaflets published, the phrase "committed to providing a high standard of care and supporting family and friends" appears frequently.
As
far as I am concerned, apart from the odd minor issue, Mission Care stay close to this code of values.
As in all businesses, managers set the tone and style and in this regard, the manager, assisted by her clinical lead, sets high standards and leads by example.

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Review from Julie C (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother first came to Elmwood in December 2016. I have been very happy with the care and kindness shown by all the staff. There is always happy faces and laughter when I visit. The facilities are excellent with activities offered morning and afternoon. My mother really enjoys the visiting music acts
and the lovely garden. I am very happy with all aspects of her care.

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Current Review Score: 9.3 (9.343)

Overview of Review Score

The Review Score of 9.3 (9.343) out of 10 for Elmwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Elmwood is calculated as follows: ( (84 Excellents x 5) + (21 Goods x 4) ) ÷ 105 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.543 Points relating to the number of positive Reviews for Elmwood is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 9 Positive Reviews ÷ 14 = 0.643

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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