Eltandia Hall Care Centre

Middle Way, Norbury, London SW16 4HN
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9.3 43 Reviews
  • Eltandia Hall Care Centre, London
Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.

The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.

The team works hard to tailor the care to the varying needs within the home, focusing on delivering high standards of personalised care to those living within the home.

Eltandia benefits from a varied daily activities programme, working to ensure residents can pursue both good mental and physical health.

The activity team organise both group and one to one activities, including everything from games and crafts, local community events in the home and entertainers who regularly visit the home and perform to residents.

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Care Provided by Eltandia Hall Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wilma Angngasing (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Eltandia Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,815
    • Self-Funded Residential Dementia Care from £1,925
    • Self-Funded Nursing Care from £2,365
    • Self-Funded Nursing Dementia Care from £2,365

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Eltandia Hall Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Hours: 08:00-20:00hrs Monday-Sunday


    Office Hours: 09:00-17:00hrs Monday-Friday


  • Parking

  • Onsite parking for visitors


Eltandia Hall Care Centre Reviews (43)

Total of 43, showing 1-20
9.3

Eltandia Hall Care Centre has a Review Score of 9.3 (9.270) out of 10, based on 12 reviews in the last 2 years. Over all time Eltandia Hall Care Centre has 43 reviews.

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Review from Steven R (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and compassion shown to my mother during the 10 months she was a resident at Eltandia Hall. In particular the palliative care she received during the final few weeks was a great comfort to her family. All the caring staff and management treated my mother with respect and were
very friendly and supportive to the family.

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Review from J G (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in your care for two years and the care she has received really has been exceptional. The staff are amazing and have given her wonderful care. They all work so hard, and every one of them is very special, you should be proud of every one of them, and proud of your wonderful care home.

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Review from Mark L (Husband of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good day to day care. Room furniture needs repair. Staff excellent in providing out of ordinary care and attention. GP interaction needs to be improved.

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Review from D C (Niece of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt looks healthier and happier than I have seen her in 2-3 years. She enjoys having company and says she feels much safer here than living on her own. She enjoys the food and says life is so much easier since she doesn't have to worry about shopping and cooking.
I will be 100% less worried about
her now!

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Review from Wendy P (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum wants to highlight the wonderful food cooked by the lady chef. Mum says the biscuits are melt in the mouth - mum loves all the food especially the cakes and doughnuts but the biscuits provided are home cooked are in mum's words are "sensational". Mum says she feels like she is back in the tea
rooms we used to visit for afternoon tea. The chef is a lovely friendly lady who is a hidden gem of the home.

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Review from J D (Partner of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so delighted with the welcome for my partner and me at a very challenging time for both of us. The team welcomed us to their 'family' and helped us to settle in. The care and compassion all the team show is wonderful. Thank you.

Reply from Wilma Angngasing, Home Manager at Eltandia Hall Care Centre

Thank you for your lovely review, we will share this great feedback with our team.


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Review from C K (Friend of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted the Eltandia Hall 3 months ago. I visit very often and the staff are fantastic and caring. My friend is very happy there and the food is good.

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Review from Michelle S (Daughter-in-law of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is currently a resident and we have been very pleased with the standard of care she receives.
Her room is always clean and tidy, with bedding regularly changed. There are regular carers who are friendly and have taken the time to really get to know her. Although my mother-in-law has
dementia she enjoys watching the activities in the day room. Great nutritious food. Lovely atmosphere!

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Review from Shuile S (Daughter of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activity coordinator is so caring, calm and attentive.
Very softly spoken and caring to each and every resident including my mother.
I admire how she sees each and every resident as an individual; treats them with so much care and compassion.

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Review from P B (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks for all the kindness that the staff at Eltandia have shown my mum during her stay since she first went there up until now. It is lovely to know that my brother and I can feel confident that even faces that she may not always see (now she has moved from the residential
to the nursing unit) take the time to speak to her, which is so good for her wellbeing. She recently had her 99th birthday, it was great that relatives and staff contributed on the day. Thank you.

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Review from N B (Brother of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother stayed for one month. In that time I noticed a good positive change in him. He became more involved and improved his eating and drinking habits. He also got up at a reasonable time in the morning. He liked all the staff, how kind, caring and helpful they were. He also made some connections
with a few residents and did enjoy the establishment.

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Review from Shaun C (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank everyone enough regarding Mum's care since she came to Eltandia Hall Care Centre. The kindness and compassion shown towards Mum has been outstanding. Whether it was one of Mum's good or bad days it is obvious that it never wavers. The nursing staff/office staff, love them all! It is
reassuring to know Mum is always safe and in good hands.

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Review from Gerald A (Godson of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are communicative, proactive and caring. Social bonds are built with residents. Great care and attention. Clean environment and good liaison with GP and family. Protective environment too.
Thank you Eltandia Hall Care Centre staff and management.

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Review from Dinah M (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Eltandia for a record 12 years. In that time, she has consistently received the care she needs. The staff are well-trained, understanding and very kind.

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Review from R J (Wife of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleasantly surprised by the atmosphere and caring attitude of the staff. The situation is very well thought out and the home is clean and welcoming. My husband was tended to and gave me the peace of mind I much needed with regard to his care. I thoroughly recommended this lovely home.

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Review from Colin F (Husband of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that were working on my wife's birthday do are simply the best. Thank you all.

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Review from Dave R (Son of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all, I would like to thank you and your staff for the excellent care provided for my mother as well as other patients. I have seen so many staff in action by giving the highest standard of care for the past two years. There is one nurse in particular who comes to our mind. She is very caring,
supportive and always ready to help. I find all the nurses come under this same category.
There was one incident which comes to my mind that happened recently. I was passing a room where one nurse was feeding a patient. I passed the same room 10 minutes after and the same nurse was patiently feeding the patient. I was impressed by her patience, kindness and goodness. This is what caring is all about. I know we are quick to complain but slow to praise. May this letter bring some joy and encouragement to all the staff at Eltandia who have been working tirelessly, especially during the Covid times. As a Christian let me convey a special blessing be upon all the staff. God bless all of you.

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Review from S A (Sister of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a party on 14th July, I came with my children and we really enjoyed it. My brother who is here at Eltandia Hall Care Centre really enjoyed it too. So thank you to all the staff they were so friendly.

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Review from Marina B (Daughter of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and professional. Mum always looks cared for, and the home is clean.

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Review from P J (Resident) assisted by family/friend published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good and pleasant is Eltandia Hall Care Home.
We have a group of caring staff. Our nurses are excellent and carers are very helpful, always on the go.
Let's not forget the cleaners, the home is clean and tidy, always hygienic you can breathe freely. I hope and pray it will remain the same for the
benefit of the residents and peace of mind for relatives.

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Current Review Score: 9.3 (9.270)

Overview of Review Score

The Review Score of 9.3 (9.270) out of 10 for Eltandia Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Eltandia Hall Care Centre is calculated as follows: ( (84 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 139 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.723 Points relating to the number of positive Reviews for Eltandia Hall Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 12 Positive Reviews ÷ 16.6 = 0.723

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Wilma

Wilma Angngasing

Job Title: Home Manager

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.


Frequently Asked Questions about Eltandia Hall Care Centre

What types of Care is Eltandia Hall Care Centre registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eltandia Hall Care Centre provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Eltandia Hall Care Centre have?

There are 83 Single Rooms.

What are the Facilities & Services at Eltandia Hall Care Centre?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eltandia Hall Care Centre to the centre of London?

6.7 mile(s) as the crow flies, distance by road may be significantly further.