Eltandia Hall Care Centre

Middle Way, Norbury, London SW16 4HN
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9.3 43 Reviews
  • Eltandia Hall Care Centre, London
Eltandia Hall is located in a quiet leafy street in Norbury surrounded by green spaces and benefits from excellent local transport links, being easily accessible by both train and bus.

The spacious home specialises in nursing and dementia care for elderly residents along with care for younger residents living with a physical disability.

The team works hard to tailor the care to the varying needs within the home, focusing on delivering high standards of personalised care to those living within the home.

Eltandia benefits from a varied daily activities programme, working to ensure residents can pursue both good mental and physical health.

The activity team organise both group and one to one activities, including everything from games and crafts, local community events in the home and entertainers who regularly visit the home and perform to residents.

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Care Provided by Eltandia Hall Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wilma Angngasing (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (83)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Eltandia Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,815
    • Self-Funded Residential Dementia Care from £1,925
    • Self-Funded Nursing Care from £2,365
    • Self-Funded Nursing Dementia Care from £2,365

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Eltandia Hall Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting Hours: 08:00-20:00hrs Monday-Sunday


    Office Hours: 09:00-17:00hrs Monday-Friday


  • Parking

  • Onsite parking for visitors


Eltandia Hall Care Centre Reviews (43)

Total of 43, showing 21-40
9.3

Eltandia Hall Care Centre has a Review Score of 9.3 (9.270) out of 10, based on 12 reviews in the last 2 years. Over all time Eltandia Hall Care Centre has 43 reviews.

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Review from Diane K (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Eltandia since December 2010. During this whole period, she has been carefully looked after by core staff that has remained largely unchanged. All have treated my mother with kindness and respect in spite of difficult moments when Alzheimer's has taken the better of her. Their
strict adherence to Covid restrictions has meant that my mother is safe and secure and gives me peace of mind.

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Review from Anita S (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely afternoon, friendly staff, lovely food, residents enjoyed themselves, was lovely to see.

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Review from Lauren W (Granddaughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all amazing, very attentive and caring in every aspect. Friendly and fun.

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Review from Ronald P (Husband of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good - need more visits.

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Review from Christine W (Daughter of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are lovely, very caring and attentive to all the residents. Very approachable to family members.

Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you so very much for taking the time to send us such a lovely review. It's wonderful to read such positive feedback about the level of care we are able to provide for your mother and that the dedication of our staff is so appreciated. I will ensure this is shared with the wider team, who will be both delighted and rewarded to read your comments.


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Review from Pam T (Daughter of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are so kind and caring to her. They really love her and always let me know of any issues. They call the GP if needed and let me know. Her wellbeing is always clean and tidy. She is very happy at Eltandia and feels safe and happy with the people who care for her. I would like to request new
furniture in her room as some of the draws are broken.

Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you so much for your lovely comments about the care your mother is receiving at Eltandia. I will ensure your positive feedback is shared with all of our team, who will be delighted to hear about how happy your mother is with us.


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Review from Granville T (Son of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Attention to detail, considering the current climate with Covid issues; they are extremely helpful and caring.

Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you so much for your kind words and review; it means a great deal to our team here at Eltandia, who are all committed to providing the highest standards of care and support to the people living with us.


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Review from D D (Brother of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home.
Well looked after.

Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you for this great review. I will ensure your lovely feedback is shared with all of our team members here at Eltandia.


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Review from Kay C (Daughter of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived very poorly with a very pad pressure sore and had had sepsis from the hospital. The nurses and staff have done a brilliant job; the sore is so much better. Also, Dad is always clean and tidy. They are doing their best to encourage him to eat as well.

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Review from Sonia F (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very special to me, I loved her dearly, so I needed to find a place where she would receive that special care. My mum, myself and my son arrived at Eltandia nursing home on Christmas Eve in December 2020 and she sadly passed away in February 2021. The welcome we received from the first
moment was amazing, the communication was clear, with patience, the staff felt my anxiety about leaving my mum. I felt from the beginning to the end, support was all through care, understanding and love. Everyone made me feel 100% sure that mum would be taken care of, that made me felt 100% satisfied. Thank you for your patience, communication, honesty and understanding the lot. Thank you all so much.

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Review from Robert B (Husband of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eltandia Hall is superbly run. Management is extremely helpful. The staff - you could not find fault whatsoever. Polite. extremely helpful and kind. The food was excellent and well presented. The family were delighted with Eltandia Hall - well done!

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Review from P B (Son of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Eltandia Hall for nearly three years. I have found all the staff to be very kind and caring. A professional management team ensures that the home is clean and tidy. Not only have they looked after mum but my 93-year-old father was treated as part of the family. Thank you.

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Review from C D (Granddaughter of Resident) published on 29 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident at Eltandia Hall for over 15-years, as a result, the staff have come to know her very well. Myself and my family are always made to feel welcome by the staff and other residents. My nan seems very happy at Eltandia Hall, and we could not fault the care provided by all the
staff, over the years.

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Review from H P (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent the last year in Eltandia, all the staff have been very helpful, caring and understanding. They have all cared very well for my mother and have been very supportive to me and my family.
Eltandia is clean and tidy, everyone is well cared for.

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Review from E R (Daughter of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Eltandia enough. Mum and all our family were made to feel so welcome from the day Mum moved in until the day she passed away. Nothing was too much trouble and the palliative care that was given was with genuine love and kindness. Thank you to everyone who works there, for making Mum's
last days comfortable and safe.

Reply from Maribel Pascual, Home Manager at Eltandia Hall Care Centre

Thank you for taking the time to write such kind words about the care we were able to provide for your mother. Our staff members will be both rewarded and motivated to hear that their high level of care and support were so much appreciated by you during such a difficult time. Sincerest condolences to you all.


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Review from Sallyann B (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father had advanced dementia. We were delighted with the overall presentation of Eltandia. From the meeting with the assistant manager who answered every possible question with professionalism and honesty. Our appreciation of the standard of care on the ward from every single member of staff surpassed
our expectations. They are all truly caring and considerate to the patient and their family in difficult circumstances. The cleanliness of the ward, the rooms and the patients is excellent. Even down to the little touches in the dining room to make it feel like a restaurant. My chats with the manager and the receptionist and finance manager show that all the staff care and are easy to deal with. If you have a loved elderly person that you are struggling to decide a destination for please consider this home. It is fantastic at a difficult time.

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Review from T H (Son of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is being looked after very well. Cannot fault the staff in any way.

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Review from S S (Granddaughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been here since August 2018 and has enjoyed the environment and the company of all the friendly staff members very much. She does not speak English but is still generally able to communicate her needs and is always taken good care of when she needs something. I would highly recommend
this care provider to others in need of similar treatment.

Reply from Verna Yap, Home Manager at Eltandia Hall Care Centre

Thank you for your kind words about the care we are providing for your grandmother here at Heritage. Our staff members will be both rewarded and motivated to hear that their high level of care and support are so much appreciated.


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Review from Sade E (Granddaughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eltandia is a friendly, loving place to be. My grandmother has put on weight and has gained confidence in herself. Eltandia has kept us posted on the updates, renovated the home with warm colours and throws regular festive garden parties to keep the spirits up.
Scott Unit have a range of experienced
staff that are friendly and welcoming and built a strong relationship with my grandmother.
The care coordinator is knowledgeable, caring and passionate when doing her job; very reliable unit.

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Review from Brenda J (Relative of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly, approachable and helpful. The refurbishments are of a very high standard. Eltandia Hall is now much improved and well worth the money. My relative was looked after very nicely.

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Current Review Score: 9.3 (9.270)

Overview of Review Score

The Review Score of 9.3 (9.270) out of 10 for Eltandia Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Eltandia Hall Care Centre is calculated as follows: ( (84 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 139 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.723 Points relating to the number of positive Reviews for Eltandia Hall Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 12 Positive Reviews ÷ 16.6 = 0.723

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Wilma

Wilma Angngasing

Job Title: Home Manager

Hello, my name is Wilma Angngasing and I am the new Home Manager at Eltandia Hall.