What types of Care is Fallowfield registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fallowfield provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Fallowfield?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fallowfield to the centre of Chislehurst?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Fallowfield care home, Ashfield Lane, Chislehurst, London BR7 6LQ

Review from Lisa T (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience

My mum, spent her final few months at Fallowfield and we couldn't have asked for a better environment for her to spend her time being cared for. Every single member of staff at Fallowfield went above and beyond with their care for mum and she was made to feel at home immediately after moving in. The

activity program was varied and had something for everyone no matter what their ability. The menu was varied and nutritional and mum always enjoyed the food on offer every day. The care that my mum received was excellent and wouldn't have wanted her to be anywhere else. The staff were so genuine and welcoming and I felt like I was part of the family when I visited every day. Mum sure was in the best place and I will miss my daily visits!

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write an amazing review. We are so pleased that your mother and yourself were happy with the care she received. I will pass on your lovely comments to the staff.

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Review from S W (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience

My mother was very well cared for at Fallowfield. All the staff were friendly and attentive to her needs. Mum enjoyed some activities, especially painting and puzzles. The entertainment staff were very helpful and encouraging. The room was comfortable and looked out onto the gardens and lawn.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write such a lovely review. We are very pleased you were happy with the care and support your mother received. I will pass on your lovely comments to the staff.

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Review from Daryl R (Son-in-law of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience

The home is very warm and welcoming and is in a very grand building and setting. All the staff, from management and admin to nursing and support staff, have been really supportive of my mother-in-law and the family as a whole. Unfortunately, Mum's terminal prognosis made her stay very challenging, but

we were supported very sympathetically until the end.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write such a lovely review. We are very pleased that you are happy with the care your relative received. I will pass on your lovely comments to the staff.

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Review from Rob L (Son of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience

Given my father is restricted to bed and his room as a result of his fragility and his own wishes, the facilities are fine. Staff are attentive to my father's needs.
Cleanliness is excellent. My father is treated with dignity in the main.
Relevant professionals are involved in my father's care to

maintain a healthy balanced weight and diet. The staff and management are all friendly and helpful.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you very much for taking the time to write a review. We are very pleased you are happy with your father's care. I will pass on your lovely comments to the staff.

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Review from Beverly C (Daughter of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience

The family is very happy with the level of care received, mum is very happy which is important to the family. The family are always assured and updated about mum's care and wellbeing. Mum appears to enjoy activities with encouragement and enjoys the entertainment.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a review. We are pleased you are happy with your relatives care and I will pass on your lovely comments to the staff.

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Review from Debbie C (Daughter of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident of Fallowfield for three years and has always received excellent care. During Covid times we were always encouraged to visit the garden and had regular contact by telephone. She is currently in good health and is always presentable at all times. We are kept up to date by

way of newsletters and weekly e-mails updated by management as and when required. mum has become quite a star through photos being taken of all the different things that they do.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a lovely review. We are very pleased you are happy with the care your relative is receiving and I will pass.ion your lovely comments to the staff.

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Review from Sonia V (Wife of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience

Extremely pleased with all the care and attention that my husband receives.
The activities at the care home are extremely well presented and fun and stimulating. The home is always clean and tidy, kept up to date by the staff team/management on how my husband is progressing.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a review for Fallowfield Nursing Home. We are very lucky to have a great team and I will pass your lovely comments to the staff.

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Review from Janet F (Daughter of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience

I am very happy with the support my mother is given. The staff are very friendly. I am kept informed if there are any problems. The home is in a very good location. The manager is very helpful and if anything needs to be done will put that in place.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a lovely review for Fallowfield Nursing Home. I will pass on your lovely comments to the staff.

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Review from J W (Daughter of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience

Lovely staff who seem to try hard to keep Mum engaged and well looked after.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a review. I will pass on your comments to the staff.

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Review from P W (Son of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

My mother spend a short period at the home and she was treated well as were we in her end-of-life care. All the staff were respectful and kind.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a review. We are pleased you were happy with the care your mother received. We will pass on your comments to the staff.

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Review from A M (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

The management and administration team are efficient and welcoming. Thorough care needs assessed. Carers give time and are efficient. A variety of activities available and during Jubilee celebrations there was a good variety. Beautiful grounds to sit out in.

Reply from Mandy Finn, Nursing Director at Fallowfield

Thank you for your review, I will share your comments with the staff.

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Review from H R (Daughter of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience

We are very happy with the level of care our mother is receiving at Fallowfield. The staff ensures, despite our mother's incapacity, that she is treated with dignity and respect. It is reassuring that whenever we visit, our mother is always clean and well presented, and obvious that staff have taken

care to moisturise our mother's skin and brush her hair nicely. The staff clearly have a passion for the work they do, and this always comes across. Thank you!

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a lovely review. We are very pleased you are happy with the care your mother is receiving. I will pass on your lovely comments to the staff.

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Review from Roger E (Cousin of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience

Excellent surroundings (gardens etc).
Supportive and friendly staff.
Great care and food provided.
Medical needs met totally.
Motivational involvement provided.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a review about Fallowfield Nursing Home. We are very lucky to have a good team of staff. I will pass on your comments to the staff.

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Review from Otto N (Husband of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience

Excellent room very helpful for my wife who is unable to participate in most activities or go outside. For me the knowledge that she is a good and safe home is essential, and I can visit her regularly, living nearby. So I miss her after 67 years of marriage but I feel at home when I visit her. She needs

her earpieces and new batteries once a week,

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a lovely review. We are very pleased you are happy with the care your wife receives and I will pass on your lovely comments to the staff.

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Review from Howard C (Son of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience

My mother is receiving excellent care, tailored to her personal needs and which is delivered with much kindness. The staff are considerate and understanding of her limitations, gently encouraging her to socialise despite her dementia. They have also rekindled her interest in art.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a very kind review. We are very pleased that you are happy with the care your mother is receiving and I will pass on your lovely comments to the staff.

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Review from R D (Wife of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience

my husband has been a resident in Fallowfield since December 2020. He has been quite a challenge to all the staff, but with lots of patience and understanding and getting the right medication they have succeeded in making him calmer. Every time a member of staff come to see him he gives them a big smile,

which is so good to see. I have come to realise that it would be impossible for me to look after him at home, and knowing that he is getting such good care in Fallowfield makes me so grateful.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a lovely review for Fallowfield Nursing Home. We are very pleased you are happy with the care your husband is receiving and I will pass on your lovely comments to the staff.

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Review from Aníbal G (Son of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience

My Father-in-law was receiving end-of-life care and I cannot express enough gratitude to describe the care and patience in which my father-in-law received from arrival to his last days. If I had to describe Fallow Field in one word, it would be outstanding. Well done to the staff team, management and

the providers!

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write an amazing review for our care home. I will pass on your lovely comments to the staff.

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Review from Beryl S (Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

Having come here looking for companionship, friendship and happiness, I found myself overwhelmed with the friendly day staff who are always ready to help in many ways. this includes the night staff, kitchen, domestic and especially the laundry who care for my clothes. Exchanging a few words of banter

or otherwise can help start the day on a cheerful course. I enjoy taking part in the activities and being supported to try to sway to the rhythm of dancing music when we have entertainment. There are, of course, ups and downs but as you can see, I am on the whole very happy in my choice of home.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a review and thank you for your kind words. We are very pleased you are happy at the home and hope this continues. I will pass on your lovely comments to the staff.

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Review from Samantha S (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother is extremely well cared for. All the staff are helpful, kind and lovely to mum. I can honestly say there have been no problems whatsoever, as all of mum's needs are tended to. As a family member, I am always spoken to in a friendly manner and made to feel very comfortable when visiting mum.

Reply from Anita Rodriguez, Admin at Fallowfield

Thank you for taking the time to write a review. We are very pleased you and your mother are happy with the care she is receiving. I will pass on your lovely comments to the staff.

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Review from J B (Husband of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

Too many agency staff. Carers and medical, some good, some very poor. Hard to make any real relationship. At times not enough staff to carry out the work required. Some of the regular carers are very good but again some have a 'couldn't care less' attitude. Have had a few questions about small problems,

told leave it to us, no further action taken or answers. All in all, I feel very unhappy with my choice of home and wonder if I have done the best for my wife, who I love dearly.

Reply from Anita Rodriguez, Administrator at Fallowfield

1.   Too many agency staff: The Home Manager explained that all of the vacant carer posts have been now filled and six new staff have started in the past two weeks. It had been the case that these posts became vacant and were being recruited to during the time that the relative had been coming to the home since September 2019. The relative was happy with this explanation.
2.   Medical and care staff, some good some very poor: The discussion showed that the relative had in part been referring to the period when more agency staff were being used at the home. The relative accepted that the successful recruitment drive at the home meant that there is now greater stability in the care staff team. The relative queried how the staff are being inducted and trained and was satisfied with the Manager’s explanation. The relative said there had been occasions when he was not happy with the response from some staff, whom he felt were not as sensitive in how they spoke to him. No specific words or remarks were mentioned by the relative. The Manager explained that it may be that some staff are getting used to who people are, but gave an assurance he would check that all staff are sensitive and supportive in responding to the resident and relative. The manager explained that he had not had any concerns raised outside of this meeting and the relative said he has not raised these concerns with the Manager before. The Manager said he would ensure all are made aware of this relative’s concerns. The relative said they are happy with this response from the Home Manager.
3.   Hard to make relationships: The relative said with the staff changes and staff working different shifts, it has been difficult to forge relationships with staff. The relative agreed that his wife had been given a good standard of care, which included ensuring she got up each day, having been previously bedbound prior to coming to the home. Because of this the relative had the opportunity daily to meet other residents, relatives and staff and had joined in activities consistently. Both the relative and resident are well known by staff. It was agreed to include this issue in care planning.
4.   At times not enough staff: The Manager explained the staffing ratios were comparatively good with five care staff and two nurses in the morning until 2pm and four care staff and one nurse in the afternoon, currently caring for 18 residents. The Manager explained that where there are any specific concerns re any unreasonable delays in staff responding he would look at specific instances and sort out any problems. The Manager sees this relative most days during the week and has good communications with the resident.
5.   Poor facilities: The relative said he had been mistaken when he said facilities were poor, and he meant activities. He confirmed that the home's facilities were good, and the home was in very good condition.
6.   Activities poor: The Manager checked with the activities manager and spoke with other staff and found that the resident had been getting up almost every day now and was being offered a range of activities. The relative said one of the activities staff had recently left and he felt his wife enjoyed their conversations. The Manager clarified that two new activities staff had been recruited and will be starting in January. The relative accepted this and said he looked forward to them starting. The Manager explained that the regional activities manager had been spending a substantial amount of time at the home providing cover for activities while we have had vacancies in the activities team. The relative agreed that the Christmas activities had been very good.
7.   Poor Management: The relative clarified that he had been querying who was in charge of the home when the Manager was not there. The Manager confirmed that the nurse was in charge as this is a nursing unit. The Manager explained that both he and the Director of Care were on call for emergencies if needed and received calls regularly. The relative said he knew the Director of Care, as she is often in the home and is very good to speak with. The relative said he understood better now how the management worked and was satisfied that the management of the home was more than adequate.
8.   Value for money: This was discussed. The relative had chosen a more expensive room on admission having been offered less expensive options. The relative said he felt the room was a good one and wanted to retain it. He said that things had been improving regarding value for money, saying also he felt it was a lot of money. The Manager said he is willing to discuss less expensive room options at any time requested.

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Fallowfield

Care Provided by Fallowfield

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Funding & Fees Guide for Fallowfield

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Fallowfield Reviews (42)

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Frequently Asked Questions about Fallowfield

What types of Care is Fallowfield registered for?

What additional types of Care does Fallowfield provide?

How many Rooms does Fallowfield have?

What are the Facilities & Services at Fallowfield?

How far is Fallowfield to the centre of Chislehurst?

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Fallowfield Reviews (42)

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Frequently Asked Questions about Fallowfield

What types of Care is Fallowfield registered for?

What additional types of Care does Fallowfield provide?

How many Rooms does Fallowfield have?

What are the Facilities & Services at Fallowfield?

How far is Fallowfield to the centre of Chislehurst?

Overall
Requires improvement