Fernbank

Finchley Way, Finchley, London N3 1AB
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8.2 3 Reviews
  • Fernbank, London
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Care Provided by Fernbank

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • Mr & Mrs K Bhanji
  • Person in charge
  • Sylvia Mthabela (Matron/Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (5)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Fernbank Reviews (3)

8.2

Fernbank has a Review Score of 8.2 (8.167) out of 10, based on 1 reviews in the last 2 years. Over all time Fernbank has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
0
1
2

Review from C R (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother passed this last week having spent the last two and a half years at Fernbank. The level of care she received throughout was extraordinary - sensitive and appropriate. Dignity, respect and kindness was shown to her every day by every staff member we encountered. We simply cannot praise them
enough, or recommend them more highly, and are very thankful mum spent her last years there. x

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Review from Elena G (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Fernbank for her final eight months of life. We watched her blossom and come out of herself, she danced again for the first time in years and laughed every single day. She couldn't stop saying how happy she was and how lovely everyone was. The staff, each and everyone, are so caring,
helpful and kind, from those in charge, carers, nurses, kitchen staff, cleaners and helpers. I can't thank them enough for being so human and patient and treating each resident accordingly. I cannot recommend this beautiful home enough.

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Review from Elizabeth K (Wife of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Fernbank a very friendly and caring home. The carers would always go the extra mile to meet the needs of all the residents.
They would always speak to my husband, even when they thought he was sleeping. They made him feel welcome and included within the whole home. He could not participate
in the activities but he was never left on his own, always felt included. The management were always visible and approachable and have created an excellent environment for the residents and their families.

Reply from Ken Bhanji, Owmer at Fernbank

Thank you so much for your appreciation of our wonderful staff team.


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Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Fernbank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Fernbank is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.167 Points relating to the number of positive Reviews for Fernbank is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 1 Positive Reviews ÷ 6 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Fernbank

What types of Care is Fernbank registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fernbank provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Fernbank have?

There are 20 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Fernbank?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fernbank to the centre of London?

7.4 mile(s) as the crow flies, distance by road may be significantly further.