Fieldway Care Home

40 Tramway Path, Mitcham CR4 4SJ
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8.6 95 Reviews
  • Fieldway Care Home, Mitcham
Conveniently situated close to Mitcham town centre in Surrey, Fieldway Care Home offers residential, nursing and dementia care that is centred around the individual.

Fieldway Care Home isn't short of a cosy corner. With welcoming sitting rooms, dining areas and a pretty landscaped garden and patio, residents benefit from a plethora of spots to relax, dine or socialise. There is even an onsite hair salon for residents to enjoy a pamper.

From Care Assistants and Nurses to Wellbeing Coordinators and Chefs, each and every member of the team at Fieldway Care Home is on hand to support residents to settle in to life at the home. Taking a holistic approach, they prioritise wellbeing and happiness alongside high quality care. The team spend time getting to know residents so they are able to design a comprehensive activity programme complete with something to suit all tastes and interests, whether looking to continue a long-loved hobby or try something new.

Taking every opportunity to offer an enjoyable experience, the catering team at Fieldway create delicious menus to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the dining area or the outside spaces.

From building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, the Fieldway team also encourage residents to take an active role in the Mitcham community.

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Care Provided by Fieldway Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alexandra Albu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Fieldway Care Home Reviews (95)

Total of 95, showing 1-20
8.6

Fieldway Care Home has a Review Score of 8.6 (8.601) out of 10, based on 8 reviews in the last 2 years. Over all time Fieldway Care Home has 95 reviews.

Overall Experience

  • 53
  • 34
  • 4
  • 1
  • 3

Date Published

95
4
4
8
87

Review from Stanley B (Respite Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just spent a week respite care at Fieldway Care Home while my wife and son had a break. I was made to feel totally welcome from the offset. I was very well looked after the entire week. I just want to say thank you to the management and staff for the wonderful atmosphere they create in the Care Home.
I hope you will have me back again.

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Review from K E (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall it has been a reasonably positive experience. Unfortunately of recent an incident has occurred which is currently under investigation. The food also was of sub-standard quality but appears to be improving. Mum is generally happy here and that is what is important.

Reply from Clare Sheehan, Careline Advisor at Fieldway Care Home

Thank you for your review, we value all feedback as it helps us to make improvements where required. We are pleased to hear that your Mother is happy with the care and support provided at The Fieldway. It's fantastic to read that the overall experience in the Home is positive and great to hear that the food quality is improving. The menus are developed in conjunction with the people who live in our Homes and we strive to evolve and adapt to the needs and preferences of our Residents. We appreciate your comments about our service, as this provides us with the opportunity to learn and improve. Unfortunately, we are unable to comment on the investigation, which is currently underway. However, should you wish to discuss matters further, please do not hesitate to speak with the Home Manager directly.


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Review from C H (Husband of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found from day one of my wife's stay that all my worries about her going into care vanished. She has been treated absolutely brilliantly. All members of staff are so friendly and treat my wife as though she is one of their own family. I cannot give Fieldway enough praise. Thank you all.

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Review from Irene P (Friend of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst visiting my friend since she has been here I have found her to be in a happy home. She is always clean and well-dressed.

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Review from S P (Granddaughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandmother has been a resident at Fieldway Care Home. I have never doubted her care, all nurses are very pleasant, patient and caring. The care home staff are extremely welcoming. Overall I would recommend any families worried about finding a care home for their relatives to come to Fieldway,
I would ensure they will be cared for.

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Review from Danielle F (Granddaughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident for over a year now and she has always been treated very well by all the staff.
They are all very nice to her, friendly and caring if we have a request, they do the best they can to accommodate it for us and for Nan.
She has a lovely room, with a garden view.
The
staff are very nice and caring and treat Nan and my family very well and are always great in communication with us when we visit and when necessary.
They do games and activities daily with an activities board to keep residents active to their abilities which is great, they also do family-inclusive activities (i.e. BBQs, tea parties, sing-along sessions and exercises etc.) and put a whole heap of things on throughout the year following what is happening in the world (i.e. Halloween, black history month, Christmas etc)
They have a hairdresser, chiropodist, doctor and dentist that all visit the home.
They also have tv rooms, dining areas, a large garden area where residents and family can go to.
All in all a lovely home for Nan.

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Review from Michael C (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mother's short stay at Fieldway Care Home, I found the staff and facilities excellent. The reception staff, as well as the nursing and care staff were all friendly and helpful with good, practical advice. Communication over the phone during the week was also good but I found trying to access
information during the weekend to be poor. Overall, I would say Fieldway is a first class care home and would recommend it.

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Review from Natasha K (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate this care home highly enough. Went there on a couple of occasions to view this for my mom (as she needs 24/7 care due to dementia) and from the moment I arrived in reception to be shown around right through to her moving in and settling down, everything was seamless including the application
process. All the staff are always caring, friendly, happy and organised and whilst I still find it difficult to accept my mom needs to be locked up for her own protection, it really is such a pleasure to visit as everyone is so pleasant and everywhere is completely spotless with communication super efficient and thorough at all times. My mom's room is large and lovely with her own en suite toilet room with basin, both beautifully maintained and decorated with her personal belongings making it feel like a real home from home. Thanks Fieldway.

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Review from Mandy R (Niece of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the welcome into reception, you feel your loved one is cared for in a respectful, kind and professional way. The home is clean and so are the rooms and residents. There is always someone to speak to and you are kept in contact with every matter concerning your loved one. High standards of staff
who respect one another, residents and members of the family. Highly recommended.

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Review from K G (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit the staff are always happy and the rooms are clean. We get regular communication and the home organises regular activities.
Whilst the car park is small we never have issues parking.

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Review from Tim B (Brother-in-law of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On Friday 9th December we took my 83-year-old sister-in-law into the care home. She has memory problems and social services, who are funding her, have agreed she is too vulnerable to continue to live on her own. Fieldway was the only care home that had a room and despite it being 'Hobson's choice',
I was very impressed with the management at our first meeting. This excellent impression was substantiated when we took my sister-in-law to visit a couple of days later. Early days, but it really seems an excellent home!

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Review from F K (Brother of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very honestly, my brother is receiving the most caring help from everyone on the Fieldway team, and also the team are very helpful to me with my questions and concerns. It goes without saying that Fieldway is very clean, warm and comfortable for my brother and I feel very welcome when I visit.

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Review from Stephen N (Son-in-law of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've not seen my mother-in-law this happy since staying at Fieldway. Before she was quiet, introverted and not thriving. Now she's happy, buoyant and eating well.

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Review from Wendy B (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to the hospital following a terrible fall with significant injuries. As a result, is now a resident in the care home.
We were really worried as a family.
Our worries were soon dispelled.
The manager and all the staff are absolutely lovely. Massive shout out to staff. Today mum
wasn't feeling too well and they have been superb.
Massive thank you.
The home is spotless and the food very good.
From our family, we couldn't ask for more.
Thank you all.

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Review from J B (Friend of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fieldway nursing home is a place that you look forward to visiting. Mostly, the staff are nice, accommodating, greeting you with a good smile, approachable and well organised. My friend said (the service user) I never had a quality of life before; since I stayed here in Fireldway, I felt the quality
of life. He loves the staff and the food that they serve every day.

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Review from J D (Son of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, very clean and rooms are well looked after.
Everyone is friendly and helpful.
My mum has been treated extremely well for which I am grateful.

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Review from B V (Stepdaughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass on my thanks to all the staff at Fieldway Nursing Home.
Since my stepmother arrived at Fieldway at the beginning of June she has received a high level of care.


The staff are extremely busy caring for all residents but have gone above and beyond to ensure they look after my

stepmother's needs and have kept me up to date with any issues. Nothing is ever too much trouble.


My stepmother was very distressed when she arrived but over the past six weeks is making such wonderful progress. This is due to the care and patience of the whole team who go out of their way to understand the needs of the residents they care for.


I cannot praise the staff enough from the office, cleaners, kitchen, care, nursing staff and management.


They always have a smile on their face and are very welcoming.


Thank you to everyone it is so reassuring my stepmother is being cared for so well.


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Review from Lorraine W (Daughter of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in this care home for a few days and all I can say is wow. My mum seems so much happier, the staff are brilliant, caring, keep me informed even the cleaners find time to talk to my mum.


To know my mum is happy and being cared for gives me and all my family some peace.
The Manager

goes way and beyond to assist her needs and finds time in her day to visit mum in her room for a chat.

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Review from J S (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so thrilled at how much care and support has been shown to mum over the years at Fieldway Care Home. The staff have become friends to not only mum but to ourselves. They have remained cheerful for such a long time, they should be congratulated and thanked from the bottom of our hearts.
Such a lovely community, it has been such a support to mum and the family. Thank you.

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Review from A D (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't really comment on many things as only seeing reception and visiting room. Mum seems happy, well-fed, clean and settled.

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Current Review Score: 8.6 (8.601)

Overview of Review Score

The Review Score of 8.6 (8.601) out of 10 for Fieldway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Fieldway Care Home is calculated as follows: ( (64 Excellents x 5) + (15 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 91 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.041 Points relating to the number of positive Reviews for Fieldway Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 6 Positive Reviews ÷ 13.6 = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Alexandra Albu

Job Title: Home Manager

As a Registered Nurse, Alexandra has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One for many years, Alexandra closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Alexandra remarked:
“Seeing my residents enjoying their lives and seeing them happy. I like to think I am a caring person, and I enjoy helping people.”


Alexandra has also achieved much outside of work, with her proudest achievement being supporting her dad through surviving cancer.


Outside of work, Alexandra enjoys spending time with her family, especially her godson, and reading.


Frequently Asked Questions about Fieldway Care Home

What types of Care is Fieldway Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fieldway Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Fieldway Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Fieldway Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fieldway Care Home to the centre of Mitcham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.