Review from G M (Sister of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience

Difficult re-visiting, but due to Covid restrictions. Staff friendly. My brother is well looked after. I cannot comment on activities, as I do not know due to visiting restrictions. Difficult to get to phone after 8 pm, but again, staff are busy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience

Although mum was not a resident for long in Fieldway Care Home, I felt that the staff and management did all they could to make us as a family, as well as mum, feel welcome and comfortable. The facilities were clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susie C (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

All the staff are lovely and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike H (Brother of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience

I am pleased to be able again to say the care and attention given to my brother is extremely good. Many of the staff could be mentioned for their dedication and hard work, but I would like to name one specific care assistant. She is never less than cheerful, helpful and caring to my brother, and friendly

and helpful to me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Friend of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience

Our friend seems happy most of the time. It's been hard during the lockdown as visiting is restricted and we are not allowed in the rooms. The meals seem to be a lot of fried food, not a lot of variety. Most of the staff seem nice and kind. The garden is kept nicely but not used a lot. It takes hard

work but they do like to get outside.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Fieldway Care Home

Thank you for your review. Further to our meeting at the home, I explained that Residents have use of the garden and specific areas are allocated to support outdoor/garden visits. The area nearest the visiting hub and the area at the entry to the hub have been designated as such. I understand that your Daughter walked up to the other end of the garden and noticed that there was evidence of Resident activities in that area in the form of a gardening club. As part of our conversation, I explained that we follow a menu process as set by the organisation. Where it is a Resident’s choice for a specific meal this is accommodated as far as is possible. I also provided reassurance that all Residents’ nutritional needs are closely monitored and where any issues/concerns arise these are dealt with as per procedure and care plan.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen W (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience

This is a very well run and happy place. The home is very clean, well equipped and has all the amenities required. The staff are exceptionally friendly and accommodating. I am so happy my mum is here. She is thriving. I would not hesitate to put a loved one in here. 5-star!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jason W (Son of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience

A very pleasant home, clean and staff are always very helpful. Mum's very happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evelyn C (Friend of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience

Ever since my dear friend came to Fieldway last August all the staff have been so very kind to him. Nothing is too much trouble. They support him in every way. It is my pleasure to visit him, and know he is safe, happy and well. My huge thanks to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Husband of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience

I am very pleased with my wifes care, which has been excellent, despite her (sometimes) challenging behaviour. She always appears to be clean and calm (usually!) The staff are very caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother recently moved into Fieldway after several weeks in hospital, due to a stroke. The manager and staff have been so helpful in keeping me informed of mum's progress, facilitating phone calls and doing everything possible to make mum comfortable. I am very grateful, especially as mum is a Dementia

patient and so very vulnerable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nathalie D (Friend of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

It has been a full year that I have been able to visit properly my friend. Also, helped to organize her room. Due to covid, everything is extremely limited. But understandable. It is been very difficult for all. We need to have more patience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley-Ann G (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience

Since the new manager has taken over, the residential setting has completely changed for the better. She is closely supported by a particular carer who together work incredibly well. The system is effective and efficient, and I can only speak from experience as my father has been living at Fieldway

for 14-years; that it is the most improved it has ever been because of the communication between the manager and staff. It has made an incredible difference to my family to know that my father is so well cared for. We sleep far more soundly at night. The team is also very fortunate to have a deputy manager who runs her side of things like a tight ship should be run. In her team, my praise goes to 'three ladies' who know my father inside out. We are also very fortunate for my father to have had the same GP during all his stay who also knows my father very, very well and provides top-class care.
All-round I can truthfully say that I would definitely recommend Fieldway to families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eleanor Z (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

Everyone at Fieldway has gone out of their way to make my father feel welcome. He immediately improved in his appearance after a miserable spell in hospital. Thanks to their kindness and care. He has fallen less since being there. I always find staff helpful and thoughtful in spite of the difficulties

and restrictions of the coronavirus. The home is well-organized and somewhere I am sure my father is safe. It is a weight off my mind to know how well he is being looked after. Carers are patient and do their best to meet his needs, sometimes difficult with his dementia and hallucinations, which I really appreciate. Communication is good and I know messages get through. I have no complaints.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Annette R (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

My dad has been a resident in the Fieldway for over 3-years and is settled and happy. He is very well looked after by everyone. The staff and carers are extremely kind, helpful and very hard working. They always do all they can when asked for something specific. Unfortunately, with the covid, we have

been unable to see dad as we used to (every day), but the staff and carers try their best to accommodate us to see him as much as we can. I would definitely recommend this nursing home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare P (Daughter of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident at Fieldway since October 2018, the care for her is very good. She has been in late stages Alzheimer’s since moving into the care home after being at home with me. I was devastated that I could not cope anymore but knowing the care my mum has had has made it much easier.

I would have said the management was the only issue but since the new manager started in March last year it is now much better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol H (Friend of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience

Fieldway Care Home is a caring and compassionate home with friendly and caring staff. During this Covid period, it has been very difficult for everyone, including friends trying to access the elderly living in the home.
It would be easier if after asking to visit we were put through to management rather

than going through to the nurse who then puts us through to management.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Fieldway Care Home

Thank you for your review. We are sorry you may have found the process of booking a visit somewhat long-winded; however, we want to assure you that we are constantly reviewing our visiting guidance in line with Government Guidance and want to make sure your visit is done safely. Please see the link for our visiting procedures. Safe and kind care through coronavirus https://bit.ly/2PpQfew.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Don R (Cousin of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience

My experience with Fieldway Care Home has been totally positive and I am delighted that my cousin is getting the value of their services.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melissa T (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience

My father arrived late Wednesday evening however the care home staff were immediately in contact to inform me on how my dad was doing. They called me and emailed the following day to explain their current visiting rules owing to Covid-19. All of these rules are extremely important and they have put

in place strict regulations to ensure the safety of residents and staff.

They allowed me to drop items for my father anytime and was able to see him from a distance whilst he is in isolation. The home is clean and welcoming and plenty of parking for visitors.

A special thanks to the manager who has kept me updated on my dad's well being and checking his needs with me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natalie P (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience

Helpful, down to earth and caring. Fieldway, Mitcham, always do what they can to help and are just lovely.
Mum is happy there and staff work so hard to make everyone content. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan K (Niece of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience

The home is a very friendly, caring place. My uncle is very happy here. He's looked after in every way, his room is clean and tidy. He always looks so well as the staff work hard to look after his every need. They are like family to him. They have been wonderful through the Coronavirus crisis working

diligently.
It's a friendly family feel home and everyone is made welcome. If I have any concerns about my uncle it's always dealt with promptly by the nurse station or reception.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Fieldway Care Home

Care Provided by Fieldway Care Home

Good to Know

Facilities