Fieldway Care Home

40 Tramway Path, Mitcham CR4 4SJ
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8.6 95 Reviews
  • Fieldway Care Home, Mitcham
Conveniently situated close to Mitcham town centre in Surrey, Fieldway Care Home offers residential, nursing and dementia care that is centred around the individual.

Fieldway Care Home isn't short of a cosy corner. With welcoming sitting rooms, dining areas and a pretty landscaped garden and patio, residents benefit from a plethora of spots to relax, dine or socialise. There is even an onsite hair salon for residents to enjoy a pamper.

From Care Assistants and Nurses to Wellbeing Coordinators and Chefs, each and every member of the team at Fieldway Care Home is on hand to support residents to settle in to life at the home. Taking a holistic approach, they prioritise wellbeing and happiness alongside high quality care. The team spend time getting to know residents so they are able to design a comprehensive activity programme complete with something to suit all tastes and interests, whether looking to continue a long-loved hobby or try something new.

Taking every opportunity to offer an enjoyable experience, the catering team at Fieldway create delicious menus to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the dining area or the outside spaces.

From building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, the Fieldway team also encourage residents to take an active role in the Mitcham community.

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Care Provided by Fieldway Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alexandra Albu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Fieldway Care Home Reviews (95)

Total of 95, showing 41-60
8.6

Fieldway Care Home has a Review Score of 8.6 (8.601) out of 10, based on 8 reviews in the last 2 years. Over all time Fieldway Care Home has 95 reviews.

Overall Experience

  • 53
  • 34
  • 4
  • 1
  • 3

Date Published

95
4
4
8
87

Review from Gellner N (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home looks lovely and staff seem lovely. I wish we were regularly updated on my mum's condition as we only found out she had a back sore and was in a very bad way a day before visiting her. Due to COVID, we haven't seen her for over 4 months so this was very shocking to see her in such a way. I
wish we would be updated on her condition, instead of them saying they tried to call, but I have never had any missed calls.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Fieldway Care Home

Thank you for your kind review of the home and staff. We apologise for the lack of communication to you from the home regarding the period of hospitalisation for your Mother. I understand that the home tried your mobile first and when they were unable to leave a voicemail, another member of the family was contacted with an update. If you would like to call the home, the Manager would be happy to update your contact details and discuss the outcome of the hospital visit and subsequent referrals with you.


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Review from G M (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had our first garden visit since lockdown with our mum for her birthday. It was conducted with care and safety.

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Review from C F (Niece of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a meeting with the manager today about my uncle, and I must say, I was very impressed. She was very friendly and informative. She is very approachable.

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Review from M C (Sister-in-law of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a meeting today with the manager. I was very impressed with the information we discussed she was very friendly and informative.

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Review from N B (Wife of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided here is excellent. The carers that look after my husband make him feel like he is a family to them. Everyone at the care home is super friendly. I have never seen them without a smile on their faces. They show so much love and support to my husband. Even with the coronavirus pandemic,
the care home has kept our family in touch with my husband by providing Skype calls and coronavirus friendly visits with strict social distancing measures.

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Review from N C (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone that looked after my dad at the care home made him feel so happy and cheerful. Even when he is upset, they light him up with a big smile, whenever we visit or speak to him. They joke with him and make him laugh uncontrollably.

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Review from Pamela R (Sister of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is extremely happy in Fieldway Care Home. The home is clean, comfortable and modern. The staff are very caring and kind to him despite him being very difficult at times. The manager has been very understanding and has helped me with the necessary paperwork I have needed to complete for some
authorities.

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Review from S W (Nephew of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the pandemic, the staff at Fieldway looked after my uncle extremely well. It was very worrying for us, and it was nice to know that he is being looked after.

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Review from K S (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fieldway Care Home has looked after my mother extremely well. Staff are amazing with her and made her feel welcome from day one. During thee difficult times of covid-19, Fieldway kept me informed regularly with updates, and when phoning in, I was able to check up on my mother, even though we were unable
to see her. Fieldway, keep up the good work; you are wonderful.

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Review from Stephanie W (Wife of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During lockdown, my husband had to be admitted to the Hospital twice for different reasons. In each case, I was kept informed by the manager and clinical lead and understood that all the correct testing and procedures had been undertaken. All the staff at Fieldway work very hard to make this very
difficult time manageable for all. It has been incredibly stressful for them and I would like to say how I appreciate the emailing of newsletters to keep me up to date with what's going on. Also the efforts to keep residents in touch with their families. Often when I am speaking to my husband on the phone I can manage to have a chat with one of the care workers too. Two care assistants and so many others remain resilient and cheerful.

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Review from S C (Granddaughter of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My family were not contacted when my relative passed away in the home. To this day we have had no answers as to why the nursing staff did not feel it was necessary to contact the next of kin regarding this. We had discussed the procedures for end of life care and were told that we would be contacted
immediately if anything happened. This promise was not kept. Instead, the family had to find out for themselves.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Fieldway Care Home

Thank you for your review. To enable us to address the issues raised in detail, we have responded to you by email and hope this has helped to address your concerns. If you need any further information please feel free to contact us using the details provided.


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Review from Maxine S (Niece of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when I came to look at the care home on Friday, October 22nd 2019. From the moment I came into the building, I felt a lovely atmosphere, lovely and clean, no smell, staff wonderful. I love everything at Fieldway Care home.
P.S I have asked to put my name down to live here!

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Review from A W (Resident) assisted by family/friend published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was recently sent from Fieldway to hospital. I was in intensive care for 4 days and a cardiac ward for 4 days. I missed the friendliness of the staff at Fieldway and feel people listen to me at Fieldway but they did not always have time to listen in hospital. One night I was extremely cold and they
couldn't find more blankets for me. I wanted to come back to the place where the staff know me and know what food I like and where I see the same faces instead of lots of different nurses. I was pleased to return to Fieldway.

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Review from Yvonne W (Wife of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy to come here every day to see my husband and feel comfortable leaving him here in good hands. If ever I needed to be in a home I would be happy to stay here myself.

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Review from Jacqueline W (Next of Kin) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Relative complained repeatedly about care including failure to be taken to the bath/shower room and missing personal items. Staff appeared overstretched, nurse stations were frequently unoccupied. My relative died 6 weeks after a fall. The CQC assessed safety as inadequate in February 2019 and all
other standards as requiring improvement.

Reply from Claire Hurworth, Care Line Manager at Fieldway Care Home

Thank you for your feedback. We are extremely sorry that you have not had a good experience and would like to pass on our condolences for the loss of your Aunt. The Area Director will be contacting you directly to ascertain the details around your concerns


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Review from N P (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fieldway have looked after my father throughout the last 5 years as his dementia condition has worsened. He became a permanent resident two years ago. The staff have always been very caring especially when his wife died in August 2017, as he needed to have her death explained to him slowly and sympathetically
many times.

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Review from Tony M (Nephew of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my uncle's care. The staff show great patience and compassion and really look after him. 10/10

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Review from D M (Friend of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I came into Fieldway earlier this year I have found it to be a very nice environment with helpful friendly staff, willing to go above and beyond to help the clients.

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Review from Claire H (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am just writing to again say thank you so much to all the staff for the love and care he receives 245 ours a day. I am so grateful that I do not have to worry about my Dad. He has been very poorly and the staff are taking extra care in looking after his needs. I will be forever in the debt of the
Fieldway staff. I myself feel very welcomed and relaxed when visiting.

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Review from K M (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has made an instant connection with all the staff and other residents. She constantly has a smile on her face. Thank you to all the staff.
My own experience - the welcome from the receptionist and care staff was excellent. Thank you.

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Current Review Score: 8.6 (8.601)

Overview of Review Score

The Review Score of 8.6 (8.601) out of 10 for Fieldway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Fieldway Care Home is calculated as follows: ( (64 Excellents x 5) + (15 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 91 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.041 Points relating to the number of positive Reviews for Fieldway Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 6 Positive Reviews ÷ 13.6 = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

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Alexandra Albu

Job Title: Home Manager

As a Registered Nurse, Alexandra has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One for many years, Alexandra closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Alexandra remarked:
“Seeing my residents enjoying their lives and seeing them happy. I like to think I am a caring person, and I enjoy helping people.”


Alexandra has also achieved much outside of work, with her proudest achievement being supporting her dad through surviving cancer.


Outside of work, Alexandra enjoys spending time with her family, especially her godson, and reading.