Fieldway Care Home

40 Tramway Path, Mitcham CR4 4SJ
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8.6 95 Reviews
  • Fieldway Care Home, Mitcham
Conveniently situated close to Mitcham town centre in Surrey, Fieldway Care Home offers residential, nursing and dementia care that is centred around the individual.

Fieldway Care Home isn't short of a cosy corner. With welcoming sitting rooms, dining areas and a pretty landscaped garden and patio, residents benefit from a plethora of spots to relax, dine or socialise. There is even an onsite hair salon for residents to enjoy a pamper.

From Care Assistants and Nurses to Wellbeing Coordinators and Chefs, each and every member of the team at Fieldway Care Home is on hand to support residents to settle in to life at the home. Taking a holistic approach, they prioritise wellbeing and happiness alongside high quality care. The team spend time getting to know residents so they are able to design a comprehensive activity programme complete with something to suit all tastes and interests, whether looking to continue a long-loved hobby or try something new.

Taking every opportunity to offer an enjoyable experience, the catering team at Fieldway create delicious menus to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the dining area or the outside spaces.

From building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, the Fieldway team also encourage residents to take an active role in the Mitcham community.

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Care Provided by Fieldway Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alexandra Albu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Fieldway Care Home Reviews (95)

Total of 95, showing 61-80
8.6

Fieldway Care Home has a Review Score of 8.6 (8.601) out of 10, based on 8 reviews in the last 2 years. Over all time Fieldway Care Home has 95 reviews.

Overall Experience

  • 53
  • 34
  • 4
  • 1
  • 3

Date Published

95
4
4
8
87

Review from Margaret W (Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult for me to make a judgement on all subjects as I am confined to bed and my hands are affected by carpal tunnel syndrome.
I can only say I feel well looked after and am reasonably contented.

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Review from S D (Daughter-in-law of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful, clean environment every time we visit. The staff are amazing and the range of activities provided never cease to amaze me. I would recommend to anyone either for respite or full-time care.

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Review from A T (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving caring staff who gave my father a dignified and respectful end of life care.

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Review from C H (Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy most things - writing, getting in and out and doing activities.

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Review from Jan (Niece of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank all staff and management at Fieldway for the excellent care given to my aunt. The care received I can’t fault, the home is friendly and welcoming, I would highly recommend Fieldway.

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Review from Caroline M (Daughter of Resident) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Fieldway to anyone. I looked at a variety of homes in the area and found Fieldway to be, not only the best presented but also the closest one to where my family live meaning we could visit frequently.
On my initial tour, I was welcomed and shown around. When my mother eventually
moved there permanently, the staff did everything possible to look after her- and my dad, who had been her main carer.
The food is of a high standard and there is plenty of choice. The activities are well planned and my mother is encouraged to join in.
My mother is safe and well cared for, we can visit anytime. Whenever issues have arisen (because nothing in life is ever perfect), any concerns have always been addressed, looked into and resolved; this is so reassuring for a family. The leadership is excellent and I attend the family meetings which are held regularly, to keep updated of anything.
The one area I would like to see improved is the communication by email.

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Review from L F (Friend of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a caring home. I visit our family friend for a few years and is great to see him better than when he came.
Thank you

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Review from Robert G (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my father has been excellent in the 15 months he has been here. My only complaint was the clerical side (forms & the like getting lost or forgotten) but this seems to be improving. Expensive but all homes are.

Reply from Clare Sheehan, Care Advisor at Fieldway Care Home

Thank you for your feedback, I understand a form was mislaid by the Admin team on admission, I apologise that this happened. Since then all forms have been completed and I confirm our conversation on 30 January that you are very happy with the Home and Admin team. Gill Kerry – Home Manager.


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Review from Joy R (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to the home extremely ill. Since that day, she has had a new lease of life. She settled very well, this being due to the way the staff look after her. Food is given to her liking so she eats well. They all treat her with dignity and care. This is a very happy nursing home where everybody
smiles which makes it a great place to be.

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Review from S S (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my mum well cared for. The staff are helpful and cheerful.
They are very patient with mum as she can be difficult.
The home has a very pleasant and happy atmosphere.

Reply from Jayne Duck, Customer Services Administrator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from E S (Niece of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visits have always been a happy experience. My aunt seems to be well cared for. The staff are always polite and welcoming.

Reply from Jayne Duck, Customer Services Administator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Flo M (Friend of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly staff but very busy and sometimes very chaotic.

Reply from Jayne Duck, Customer Services Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from A H (Nephew of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always been very caring and supportive and the facilities have always been very good. Also, the cleanliness of the facility always appears of the highest quality.

Reply from Jayne Duck, Customer Services Administrator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Perry M (Brother of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visit to my sister. I find the staff very polite and friendly. I think I would recommend the care home to family and friends.

Reply from Jayne Duck, Customer sercices administrator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from W R (Husband of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my wife receives at Fieldway. She is clean and well cared for. I visit every day and know the staff really well.
They know my wife well now and know how to meet her needs.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your lovely review, I am so pleased that you are happy with the care your wife is receiving. We really appreciate your feedback and will pass on your kind comments to the home manager. The Bupa Customer Care Team


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Review from L C (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing team are generally caring and attentive to my father's needs. Sometimes there appears to be inadequate staffing levels but this is more apparent during and after meal times. On a few occasions, my father was left in bed 'wet' where his pad needed changing and have found him like that. Sometimes
clothing went missing and got mixed up but eventually, this was rectified. Often, there is an unpleasant stench when walking into the nursing areas (after reception). On the whole Fieldway Care Home is a friendly home.

Reply from Emily Wilson, Customer Service Administration at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Malcolm G (Son-in-law of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law is very happy and extremely safe.

Reply from Jamie Barrett, National Development Manager at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Thomas G (Resident) assisted by family/friend published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like a prison, confined to room.

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Review from Joan H (Resident) assisted by family/friend published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have here is so good and welcome. I don't know what I would do without it.

Reply from Jamie, National Development Manager at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Christine M (Relative of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative needs help with lots of everyday life. The carers are very helpful, cheerful and willing. He is able to stay outside which he loves.
The manageress is a very helpful person, with appointments and any other problems.
This home is a very good place, clean with very caring staff and I would
recommend to others.

Reply from Jamie, National Development Manager at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 8.6 (8.601)

Overview of Review Score

The Review Score of 8.6 (8.601) out of 10 for Fieldway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Fieldway Care Home is calculated as follows: ( (64 Excellents x 5) + (15 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 91 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.041 Points relating to the number of positive Reviews for Fieldway Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 6 Positive Reviews ÷ 13.6 = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

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Alexandra Albu

Job Title: Home Manager

As a Registered Nurse, Alexandra has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One for many years, Alexandra closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Alexandra remarked:
“Seeing my residents enjoying their lives and seeing them happy. I like to think I am a caring person, and I enjoy helping people.”


Alexandra has also achieved much outside of work, with her proudest achievement being supporting her dad through surviving cancer.


Outside of work, Alexandra enjoys spending time with her family, especially her godson, and reading.