Review from Hazel A (Wife of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

My husband was a resident for the last two weeks of his life (Feb/March 2016) when he received excellent care. Staff and nurses are caring, considerate, helpful with very empathetic attitudes to residents. During the past year, I have continued visiting another resident regularly and always receive

a warm welcome from management, staff and other residents. My friend is very well cared for whenever I visit.

Reply from Tom Meyer, Customer Service Administrator at Fieldway Care Home

Thank you for sharing this, our condolences to your husband. We are happy to hear your husband received the care he needed and that you still feel very welcome at the home.

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Review from Sheila N (Friend of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

Whilst care and support are very good, I do think, from my experience with two very elderly patients, that they could have had more help eating dinners etc. Meat, fish could be in smaller pieces, more manageable when wrists are weak. Pureed dinners could be served when chewing is difficult. I did not

see any physio or exercise for individuals which could make a difference to this well-being.

Reply from Jayne Duck, Customer services administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

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Review from Hayley C (Mother of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

My sister and I are very pleased that our mother resides at Fieldway nursing home; and know that the staff always do their best to make sure mum receives the best care, and always ensure she is as comfortable as possible. If we have had any concerns/problems, they are always dealt with professionally.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you so much for your kind review, we really appreciate it. I am really pleased that you are happy with the care your Mum is receiving, it is our duty to make our residents feel at home. We will pass on your kind words to the home manager. The Bupa Customer Care Team

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Review from Ros N (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

When my mother arrived at Fieldway Care Home in January 2017, she was unable to feed herself and was bed-bound. Since that time she is now alert, speaking and feeding herself (sometimes with help). She is very happy at Fieldway Care Home and we (family) are reassured that we made the right decision

in placing her at Fieldway Care Home. All the nursing staff are caring, kind and professional and giving excellent care to my mother and others in Fieldway Care Home.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you so much for your lovely review. I am so pleased that your Mother has been making progress. I will pass on your kind words to the home manager.
The Bupa Customer Care Team.

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Review from Daphne W (Sister of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

A really lovely care home. All have en-suite accommodation.
Visitors are welcome at any time.
They even give them a birthday cake and party.
Nothing seems too much trouble.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you so much for sharing your kind review. I am happy to hear that you are pleased by the home. I will pass on your comments to the home manager. Thank you again, The Bupa Customer Care Team.

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Review from T C (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

This will be my first review since my father was admitted. The overall home is above average but then I will need more time to give it a more qualified review. Initial thought is that the home needs some fresh air and a bit of fragrance would be more welcoming. Only one incident when I visited my father

disappointed me, he wet his bed and although the carer was very apologetic I expect more checks should be made on his nappy.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Derek W (Husband of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

The service and the care on the first floor are very good. The carers are top class, they work so hard. I have said many times they are not paid what they are worth. I can say that my wife's cleanliness is very good. I hope they will not lose their good carers. This is not a complaint, without their

care, she would not be here.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sarah C (Granddaughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

Every time I come and visit my nana, all the staff seem very attentive and are very friendly. My nana is as happy as she can be here and always says nice things about the staff. My family seem very pleased with the treatment my nan receives here. Overall we are happy.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Robert G (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

Management are slow to do forms etc. Lack of communication.
Staff carers are excellent, friendly and caring.
A place I would stay if I needed a care home.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from David H (Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

I am very happy at the care home Fieldway Care Home. All the staff are very friendly and helpful and I am looked after very well. I am treated with respect and my personal likes and dislikes are catered for.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sheila P (Wife of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident on 6 occasions so far for respite care. He is always made to feel welcome by the staff who greet him by his first name so he settles at once with a homely atmosphere. They work hard making the residents comfortable, giving them help with personal care when required. The

only criticism is the laundry which could do with better organisation. They always struggle to provide an adequate service both for collection and return of items. Too many marked clothes are not returned.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Dawn C (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience

When visiting Fieldway as a possible home for mum, I just knew it was the right one for her. It felt right and the staff were extremely helpful. When mum moved in it was the smoothest transition, and mum, my sister and I were made to feel very welcome. The staff are very friendly and professional and

mum is treated respectfully and with dignity.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from BL (Friend of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience

This home I feel is not providing a good service for the fees they are charging. Residents are not treated with any dignity. Lack of fluids, meals are very poor, cleanliness very poor. Mice seen running around. Complaints not acted on by senior staff. HCS's very cold, does not speak to residents just

push and pull. Resident describe the treatment as been treated like a bit of meat. Overall the place is not a safe and caring place not fit for purpose. Most of the staff are leaving, turn over of staff is very poor.

Reply from Rose Pickering, Customer Service Administrator at Fieldway Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com or calling 0113 825 9011 so that we can discuss this feedback further?

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Review from David J (Resident) assisted by family/friend published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience

I have mixed feelings about staff, building, catering and the general ethos of the home. Some staff are/were very good, others seemed not to care much about dignity, feelings of residents. Place seems un-cared for in a serious fashion.
Food is poor and sometimes does not reflect the description on

the printed menu.
Management seems at times unresponsive to complaints and comments.
I feel it is too expensive for the care packages on offer.

Reply from Rose Pickering, Customer Service Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Julie B (Daughter of Resident) published on 18 August 2015
Submitted via Website • Report

Overall Experience

The nursing team and care assistants work very hard each shift showing each resident compassion, understanding and empathy. They are kind, considerate and very patient with the residents. There are plenty of choices when it comes to meals and everyone's individual preferences are catered for. Visitors

are welcome at any time of night or day and are encouraged to attend events.

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