Folkestone Nursing Home

25 Folkestone Road, East Ham, London E6 6BX
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7.9 9 Reviews
  • Folkestone Nursing Home, London
Folkestone Nursing Home is a service that, alongside quality care and nursing, pursues a commitment to making sure each resident is able to be fulfilled in their daily goals.

By supporting residents in maintaining their own values, preferences and identity, care workers aspire to maintain a care environment that is both professional and satisfying.

Residents have round-the-clock access to skilled care workers, whilbeing ideally located to enjoy community life and various amenities.

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Care Provided by Folkestone Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Folkestone Nursing Home
  • Person in charge
  • Iqbal Dhamin (Manager)
  • Admission Criteria
    • Local authority, Private referral, NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Number of floors: 3

Funding & Fees Guide for Folkestone Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,250
    • Self-Funded Residential Dementia Care £1,150 – £1,250
    • Self-Funded Nursing Care £1,250 – £1,350
    • Self-Funded Nursing Dementia Care £1,250 – £1,350
    • RESPITE Self-Funded Residential Care £1,150 – £1,349
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,350
    • RESPITE Self-Funded Nursing Care £1,250 – £1,350
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,350

  • Additional fee for hairdresser, chiropodist and optician as needed and escort for appointment is charged on hourly rate when needed. Fee will be confirmed once preadmission assessment is completed and looking at care needs of individual resident.
  • (these prices are only a guideline, please contact Folkestone Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Home is always open for visitors


  • Parking

  • Available


Folkestone Nursing Home Reviews (9)

7.9

Folkestone Nursing Home has a Review Score of 7.9 (7.940) out of 10, based on 9 reviews in the last 2 years. Over all time Folkestone Nursing Home has 9 reviews.

Overall Experience

  • 6
  • 0
  • 1
  • 0
  • 2

Date Published

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Review from N B (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2019 my mother entered the nursing home. She was then more alert, responsive to stimuli and involved in activities. We were all better informed about her activities by the previous activities coordinator who sent us picture and videos of her engaging in painting parties and dance at present. I do
not know what she is doing (if anything) or how she is spending her time. Her dementia has progressed so she is withdrawn and confused, I would also like to see if she is also having any good time. The premises have been improved in those years, walls painted, drawings added, new chairs provided. The staff are approachable, informed keep to help and caring. She looks at ease, better looked after than we could possibly do.

Reply from Iqbal Dhamin, Manager at Folkestone Nursing Home

Thank you for your kind words of staff appreciation this goes long way for us. we have planned so many activities to engage residents living at Folkestone and I will share our planner and pictures with you today and going forward our new activity staff will make contact and update you. Kind Regards


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Review from John O (Son of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm more than happy with the care and attention my mum receives. The staff are so kind and affectionate towards my mum and the attention to detail that goes into my mum's care and well-being makes me very happy. I wouldn't hesitate to recommend, Folkestone Nursing Home.this place is simply the best
forget about all the rest

Reply from Iqbal Dhamin, Manager at Folkestone Nursing Home

We appreciate your feedback and kind words of appreciation. Kindest regards


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Review from Awlad A (Son of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being looked after very well here. The staff are very professional and friendly.

Reply from Iqbal Dhamin, Manager at Folkestone Nursing Home

Thank you so much for feedback really appreciate and will feed back to our team.


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Review from Paul K (Nephew of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 11th of December, my aunt was placed into the care home by Newham Council and the reviews were quite mixed. On visiting the care home I was introduced to the management and care team. Having been to the home on many occasions now I can say this is a first call home. Everybody is there to help
and has approached me on every visit offering help and support. A first-class care home I would highly recommend it.

Reply from Iqbal Dhamin, Manager at Folkestone Nursing Home

Thank you for your positive feedback which encourages us as a team to continue doing better in our role to support our families and residents at Folkestone. Much appreciated.


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Review from Joyce M (Next of Kin) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was very happy to be there. The staff were very attentive towards him. Every time I visited him, he was clean, shaven, and smart with clean clothes. Plus his bedding was changed regularly. His clothes were always washed, pressed and put neatly in his wardrobe. The staff always tried to encourage
him to eat and if he didn't like certain foods, they would always try to find some alternative. The staff were always smiling and would give him a little wave when they went passed his room - only a small gesture, but, this made him feel happy and at home. If I had any questions to ask the staff about his medical care, they were always happy to give me a complete answer. The staff were very caring, attentive and very helpful. I felt he was safe and happy. I wouldn't hesitate to recommend, Folkestone Nursing Home.

Reply from Iqbal Dhamin, Manager at Folkestone Nursing Home

Thank you so much for your words of appreciation they are meant a lot to our team at Folkestone to provide continued meaningful support to our residents and families. Warm regards


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Review from Barbara O (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm more than happy with the care and attention my mum receives. The staff are so kind and affectionate towards my mum and the attention to detail that goes into my mum's care and well-being makes me very happy

Reply from Iqbal Dhamin, Manager at Folkestone Nursing Home

Thank you. We appreciate your kind words. I would like to update you that we have our new activities organiser who joined Folkestone last week, and we are in the process of creating an activities planner and meeting with the family to arrange meetings to get more past interests and hobbies, activities and an accordionist. Warm regards.


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Review from Debra L (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Up until August 2024 this place was unsatisfactory. The present manager started in August and things have slowly started to improve. Obviously there are still improvements to be made, and I was at one time going to move my father from there, but owing to the new manager overseeing a lot of mistakes
made in the past, I'm allowing him to stay.

Reply from Iqbal Dhamin, Manager at Folkestone Nursing Home

Thank you for your feedback and support we continue to improve until we become the best care home in our area. Kind Regards


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Review from Kelly C (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am so pleased that mother is no longer a resident at this "care" facility. My mum spent just over three years here, in which time there was very little access to any activities due to there being no coordinator for the majority of the time. The residents just sat around in a TV room all day with very
little interaction. The place was dingy and shabby as well. On numerous occasions, I would find my mum soiled and in discomfort. I also found untaken medication in her bed or on the floor. As there was no appropriate outdoor space. My mum didn't go outside for the whole time she resided there. Eventually, my mum had numerous falls and no one could explain how this happened. My mother has brittle bones. A male nurse was seen praying in my mum's room with his bag of clothes. My mum doesn't speak. Both the local authority and the CQC investigated and chose to believe the manager's lies, he denied everything. There is no CCTV. I pity anyone who has a relative or loved one living there.

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Review from Michelle L (Daughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am so pleased that mother is no longer a resident at this "care" facility. My mother spent just over three months here, in which time there was very little access to any activities due to there being no coordinator for the majority of the time. The residents just sat around in a TV room all day with
very little interaction. The place was dingy and shabby as well. On numerous occasions, I would find my mum soiled and in discomfort. I also found untaken medication in her bed or on the floor. As there was no appropriate outdoor space my mum didn't go outside for the whole time she resided there. Eventually, my mum had a fall out of her bed and no one could explain how this happened. My mother is immobile. Both the local authority and the CQC investigated and chose to believe the manager's lies, he denied everything. To this day I will never understand how this home is rated good. I pity anyone who has a relative or loved one living here.

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Current Review Score: 7.9 (7.940)

Overview of Review Score

The Review Score of 7.9 (7.940) out of 10 for Folkestone Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.673 for Folkestone Nursing Home is calculated as follows: ( (41 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (20 Very Poors x 1) ) ÷ 104 Ratings = 3.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.267 Points relating to the number of positive Reviews for Folkestone Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 6 Positive Reviews ÷ 9 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Aug 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Folkestone Nursing Home

What types of Care is Folkestone Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Folkestone Nursing Home provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Folkestone Nursing Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Folkestone Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Folkestone Nursing Home to the centre of London?

9.4 mile(s) as the crow flies, distance by road may be significantly further.