The Fountains Care Centre

12 Theydon Gardens, Rainham RM13 7TU
Submit a Review
9.8 47 Reviews
  • The Fountains Care Centre, Rainham
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Eden Court
Eden Court
10
Member Logo
Care Homes belonging to High Meadows
High Meadows
9.6
Member Logo
Care Homes belonging to The Chiswick Nursing Centre
The Chiswick Nursing Centre
9.2
Member Logo
Care Homes belonging to Neem Tree Care Centre
Neem Tree Care Centre
9.7
Group Logo
Care Homes belonging to Barleycroft Care Home
Barleycroft Care Home
8.6
Group Logo
Care Homes belonging to Westport Care Home
Westport Care Home
9.9
Show The Fountains Care Centre on the Map

Care Provided by The Fountains Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire May (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions.


  • Parking

  • Free parking.


Are you the Owner/Manager of The Fountains Care Centre? View your Advertising Options

The Fountains Care Centre Reviews (47)

Total of 47, showing 1-20
9.8

The Fountains Care Centre has a Review Score of 9.8 (9.786) out of 10, based on 25 reviews in the last 2 years. Over all time The Fountains Care Centre has 47 reviews.

Overall Experience

  • 38
  • 7
  • 1
  • 0
  • 1

Date Published

47
12
12
25
22

Review from Pip W (Nephew of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is run like a well-oiled watch.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your review. She was a pleasure and always ready with a witty line or two.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen L (Father-in-law of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is amazing. All members of staff are wonderful, professional and caring. It feels like going from home to home. Nothing was too much trouble for any team member. There are activities for residents. Food is excellent and the home is spotless. Nothing I can write can do this home justice. The
level of care is exceptional. I cannot recommend this home highly enough.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely comments, it's our pleasure to help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue E (Daughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing. Staff are fabulous. Great care from start to finish. Thank you for everything you did for my dad.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for trusting us with your Dad at that difficult time, he was a pleasure as were you all. A wonderful family. Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl T (Daughter-in-law of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law went to The Fountains Care Centre in May 2024 on his request and since he has been there he has gone downhill due to his age but the staff and carers have treated him with love and dignity, listening to his wants and wishes. Nothing is too much trouble even though it might not be done
there and then. Well done staff.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely comments. He is a pleasure to have with us. I have noted that some of the ratings are lower than we aim for, so if you have any ideas or suggestions on how these areas can be improved then don't hesitate to let us know. My door is always open for feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victor E (Relative of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your comment, we appreciate you trusting us to care for him during his stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John T (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my review is for January 2025 I can go back to May 2024, when my father was first admitted to The Fountains Care Centre. I have always observed that the staff at The Fountains are very friendly, always ready to address any concerns I may have. The nurses always find time, no matter how busy
they care to discuss any medical problems my dad might have. As everyone in The Fountains knows I try to take my dad out as much as possible and it's never too much trouble for the staff to make Dad a cuppa or give him an Afters which I know he appreciates on our return.

Reply from Claire May, Home Manager at The Fountains Care Centre

Your dad is such a pleasure to have with us, always ready with a witty comment - which we love.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura C (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found The Fountains Care Centre very good and the staff are excellent. If I have had any questions or worries the management team have been excellent, nothing is ever too much trouble.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely words, it means a lot to have positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie T (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived in The Fountains Care Centre for 3 years. We are very pleased with the care she has received during this time. All the staff are very caring and treat my mum with dignity and kindness.
They are very friendly and make my mum as happy as possible. There is a homely atmosphere, it is
very clean and well decorated. There are various activities and the staff are all approachable and helpful.

Reply from Claire May, Home Manager at The Fountains Care Centre

She is truly a pleasure to have with us. Thank you for your lovely words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo S (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad was initially offered a place at The Fountains Care Centre I was disappointed as it was quite a distance from home. However, he and we couldn't have been luckier. Every member of staff has been amazing. From the manager and deputy manager who have been informative, helpful and supportive and
clearly know what they are doing, to the carers looking after Dad who treated him with so much care and respect.
Sadly Dad's condition deteriorated quickly but as a family, we took so much comfort from the fact that we were able to get him out of hospital and back to The Fountains for end-of-life care. The care that they provided surpassed all of our expectations and we will never forget the kindness and respect they showed towards Dad and the family in his final days.
I would have no hesitation in recommending The Fountains to anyone.

Reply from Claire May, Home Manager at The Fountains Care Centre

I know his stay was shorter than we all wanted, but it was a pleasure to support him and you as a family. Thank you for your kind words it means a lot to all of us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff to be very helpful and caring. They take really good care of my father and whenever he has been unwell they very quickly take action. They always seem to have his interests at heart and notify me immediately if there is a problem. I would just like to add that the medical team
are excellent.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your review and kind words. It is a pleasure to have him here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K F (Brother of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the manager and admin staff for all their help and support. The care given to my brother while he was staying here was excellent all the care staff and nursing assistants were very kind and caring to him. All the residents are well looked after and entertained. The rooms are clean
and tidy and well maintained.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your kind works and we are glad that he managed to return to the family home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole L (Wife of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 2nd of September 2024 The Fountains Nursing Home had a staff appreciation for the carers on the patioed gardens. Despite the occasional rain we were entertained by a singer for two hours and a superb buffet with chocolate fountain which was very popular. Carers were encouraged to bring their
children to join in the fun with face painting. When the singer had finished we were entertained by a saxophonist for another hour, he was amazing. My husband was delighted and so was I.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely comments. It was a great day enjoyed by all. Think it is going to be an annual occasion now as so well received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark W (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An incredibly well-run care home in my opinion.
The leadership/management is very good indeed and are very professional and approachable at all times.
All staff are very nice, polite and approachable at all times and are excellent when dealing with and supporting residents.
Always very clean in
all areas of the home.
To be honest I can’t fault this care home in the slightest and I am very pleased this is where my father is now residing and receiving the utmost care and attention he needs at all times.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your positive comments, we always do our best for everyone as much as we can.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M E (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before mum arrived at Fountains we had a mixed experience of the residential home. The last one was particularly bad. Fountains was a great choice we have not once regretted! All the staff are caring and professional. They engage with mum one to one and she has a happy relationship with them. We trust
them to take the best care of our mum to communicate effectively when needed and are always looking to improve things whenever possible which includes engaging monthly with families.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your kind comments. We always try and do our best and it is really pleasing to hear that it is effective.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary M (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care Mum is receiving. The managers and staff are always kind, caring and supportive and often go that extra mile for the residents and their relatives. The introduction of the activity table and redecoration of the Garden Room, corridors and other parts of the building have
been a great success.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your lovely comments. She is a pleasure to look after, and always makes us smile.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B C (Wife of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fountains Care Centre is a comfortable and friendly care home in Havering, Essex. It has a welcoming environment and welcomes everyone regardless of ethnicity or race or gender or religion.
The buildings, rooms and bathrooms are clean. Residents have access to a range of activities, good food
choices and options where to eat meals. Residents have fast and easy access to health professionals, such as GPs and dentists.
On the whole, residents are seen as individuals, not as statistics. This in turn promotes dignity and positive self-esteem.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your comments, we really appreciate your continued support and how lovely you always are when visiting!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey E (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fountains Care Centre is very well-run and has a homely feel. All the staff, from cleaners, office staff, carers and management, are friendly and approachable. My mother-in-law is treated with dignity and excellent care at all times. Lots of improvements have been made to the decor to give it a
"home-from-home" feel. There are always lots of activities/events going on to keep the residents entertained and happy.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your comments. We wanted to create a home environment so I am pleased you and your loved one are happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Craig H (Grandson of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enthusiastically endorse this care facility. The delightful gardens contribute to the tranquil setting and the staff's warm demeanour ensures a hospitable environment for residents like my nan.
It's a place where empathy and a delightful ambience converge to offer excellent care.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you for your comments, we are so pleased your nan is happy and we really enjoy caring for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gemma E (Granddaughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend this care home for your loved ones. The beautiful garden creates a serene atmosphere and the staff's friendliness ensures a warm and welcoming environment for residents like my nan. It's a place where compassion and a pleasant atmosphere come together to provide excellent care.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you so much for your comments, we are please you are happy with the care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve E (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for about eighteen months and the care and support she receives is amazing. Her quality of life has dramatically improved due to the care and intervention she receives daily. And as a family, we have peace of mind that she is getting the care she needs. Every member of staff,
no matter what their role, contributes to the care, treating residents with dignity and respect.

Reply from Claire May, Home Manager at The Fountains Care Centre

Thank you, Steve, we appreciate all your kind words and support you continue to give the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for The Fountains Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for The Fountains Care Centre is calculated as follows: ( (240 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 295 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Fountains Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about The Fountains Care Centre

What types of Care is The Fountains Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Fountains Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Fountains Care Centre have?

There are 64 Single Rooms.

What are the Facilities & Services at The Fountains Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Fountains Care Centre to the centre of Rainham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.