Review from Ana S (Wife of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

I just met a member of The Fountains on the 9th February 2019 and was in Fountains on 11th February for the first time but the room (my husband's) was extremely clean. I liked the laminated floor instead of carpet (more hygienic). The furniture was in good condition. The decoration is very beautiful.

The nurse was concerned about very important points (e.g. Security, medication with labels). I was asked to help to fill in a very intense form where food, incontinence cloths, mobility etc all was included.

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Review from Keith G (Father of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

Excellent procedure for admittance. Staff extremely helpful and caring. Managers sympathetic and cannot do enough for you as a difficult time.

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Review from S P (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

I have found the care of my mother to be very good. The staff have been very attentive to my mother and our family when visiting.
My only concern has been on the one occasion, my family and I tried to contact the home one evening, for a progress report on my mum's welfare and the request for her to

receive a doctors visit. We were unable to get anyone to answer the phones after 8 attempts by myself and 8 from my sister. This necessitated me to visit the home at 10 o'clock in the evening.

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Review from John C (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of The Fountains Care Centre for almost 7 years.
The care has been good and we have been grateful for the care she has been given.
Thank you.

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Review from Neale R (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience

The Fountains provide good care to my father. My father is looked after with care and consideration to his needs. The staff are friendly and treat my father with respect. The facility is kept clean and provides a comfortable environment for the patients. My father seems settled at The Fountains Care

Centre.

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Review from Norma C (Niece of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience

Each time I have visited The Fountains I have been impressed by the friendliness of the staff, combined with the degree of care and kindness shown to my aunt. She is bed-ridden and extremely frail, and, from what I have observed, she is treated with dignity and respect and given excellent nursing care.

She feels she has made friends among the staff and is very content to spend the remainder of her days in their care.

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Review from Steve (Nephew of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience

My aunt has dementia and the level of care is appalling. At least one fall has gone unrecorded, and no care plan was put in place after the fall. The reports the care home create are full of conflicting information and social services have advised we move our aunt to another home as she is not receiving

the level of care she deserves. My aunt has been left without clean clothes for just over a week, no one at the home can tell us why. The room she is staying in isn't always clean and sometimes there are not even sheets on the bed. The rooms are very nice when they're clean.

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The Fountains Care Centre

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