Franklin House

The Green, Swan Road, West Drayton UB7 7PW
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9.8 114 Reviews
  • Franklin House, West Drayton
Franklin House care home is a welcoming setting in West Drayton delivering dementia, nursing and respite care.

The modern, purpose-built home has a relaxed atmosphere, with light and airy rooms and large, secure gardens where residents can take a stroll or even lend a hand with the gardening. The home has themed spaces that are great for residents living with dementia, including a reminiscence room, music room and sewing room. The home even has its own in-house pub and hair salon.

The friendly team enjoys getting to know each resident so they can tailor each care and lifestyle plan to the individual. All of the activities offered are based around residents' lifelong hobbies and the things they tell the team they like doing.

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Care Provided by Franklin House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mathew Mathew (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Franklin House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,818
    • Self-Funded Nursing Dementia Care from £1,908
    • RESPITE Self-Funded Nursing Care from £1,818
    • RESPITE Self-Funded Nursing Dementia Care from £1,908

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house ‘pub’
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Franklin House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Franklin House Reviews (114)

Total of 114, showing 41-60
9.8

Franklin House has a Review Score of 9.8 (9.811) out of 10, based on 27 reviews in the last 2 years. Over all time Franklin House has 114 reviews.

Overall Experience

  • 83
  • 27
  • 4
  • 0
  • 0

Date Published

114
7
13
27
87

Review from Rita Z (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, my father felt very welcome.
The team have been amazing. Very accommodating even for us as a family when we visit Dad.
Staff are very understanding and polite, any issues were always dealt with. The manager is always available and was always helpful and willing to listen.
Have had
lovely family events, my father who has now passed away this year, always felt at home with Franklin House.
Always a family atmosphere, very comfortable with staff, I really felt homely with this care home.
The staff were very helpful when we first came to this care home as a family. Overall, this is an excellent care home, staff lovely, sadly we are no longer attending due to my father passing this year.
We continue to connect with Franklin House.
It’s Dad's birthday on Monday... such a sad time.
Thank you Franklin House Team.

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Review from Eve S (Friend of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Franklin House when I visit my friend always seems very welcoming. My friend seems very well looked after and her room is kept nice with all our family photos around her. When I went in Dec 19, they were enjoying some lively entertainment. The carers and visitors were all enjoying the event.

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Review from P H (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has complex needs and can be difficult. The staff is very patient, caring, and very understanding. They carry out all my mother's needs with kindness and importantly friendship. It takes very special people to look after my mother and Franklin House is well staffed with them. I am thankful
my mother is very well looked after.

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Review from Thomas G (Son of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Franklin House after her stroke and admission to the hospital. From day one, the staff gave her much care, kindness and continuing support that made her stay very comfortable. All the staff knew her, and my mother felt safe and cared for. On my visits, the staff made me feel
very welcome and would update me on my mother's progress and tell me what she been up to that day. I was able to send my mother messages, which the staff would print out to show my mother. This was especially helpful during the COVID-19 social distancing restrictions.
I would like to express my gratitude to Franklin House for all your care and support to my mother.

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Review from Kay R (Cousin of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this wonderful care home enough!! As a relative who lives far away, I had complete faith in the manager, nursing and care staff to look after all my cousin's complex care needs. They were excellent at informing me of any problems, and I found them very caring and gave me confidence
that they would care for all his needs when he became unwell. I know he was happy living there and liked all the staff. The end of life care was fantastic, and they kept me informed.
I have no hesitation in recommending this brilliant caring home to anyone looking for a high standard of care.

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Review from D R (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum ha slived in Franklin House for one year and has always been happy. The staff are kind and caring. On her 100th Birthday, they organised a wonderful party. There were music, party food and a large 100th Birthday cake. The Mayor attended and presented her card from the Queen

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Review from Andrew M (Son of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Franklin House as part of an NHS 'step down' placement for nursing dementia. The home was very clean, the staff were very attentive and friendly and Mum was made very comfortable there and well looked after.

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Review from M B (Friend of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high standard of cleanliness. The staff are very polite, helpful and engage well with residents. Nice atmosphere.

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Review from Charmian B (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this to be a kind and caring home, attentive to my mother's needs. She was not able to benefit from the activities or facilities so I have not commented on them.
The home is well managed by the manager and the nurses on my mother's floor were kind, approachable and always well informed about
her health.

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Review from Sharon K (Daughter-in-law of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law was brought here after a spell in hospital and after receiving care in her home three times a day.
She is not an easy person to care for due to her mental state, but the care she has received has transformed her.
She always looks clean and comfortable and is now joking with her care
team.

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Review from J L (Son of Resident) published on 12 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom had dementia and was confined to bed. She was transferred from hosptial to Franklin House where they ensured that she was comfortable and content until her passing. I have nothing but praise for the management and staff of Franklin House.

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Review from B M (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has received excellent care at Franklin House her condition (physical) has greatly improved since coming to Franklin House.
Mother has praised all the staff and management and I will be a supporting mother all the way to permanent care as Franklin House is an excellent example of how care home's
should be.

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Review from P W (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy about the care my dad receives at Franklin House all the nurses and staff are very friendly and helpful. Although my dad does not really know where he is, he is always happy and gets on very well with carers. He is always clean and tidy and enjoys his food very much.
Could do with an
update on décor and furnishings but that's just cosmetic and have been told that it will be done soon.

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Review from D S (Cousin of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my cousin by the staff at Franklin House was excellent. I would like to thank everyone and to say I would highly recommend this care home.

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Review from R H (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My date was taken to Franklin House from hospital after no more treatment was possible he had multiple organ failure. The situation was explained to us and he was kept comfortable, he had dementia but the staff were patient and kind and he was kept comfortable. It was unfortunate that he died on a Friday
night quite suddenly and we had no information at first.

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Review from Rita C (Sister of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made very welcome by the staff.

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Review from Janet R (Niece of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was in Franklin House for a short period of time as sadly she passed away. The care and attention she received was above expectations. The staff always advised the family of her condition, the medication/treatment she was receiving and always took time to engage with my auntie and us. They
were very patient with my auntie as she was a very difficult patient. She was kept immaculately clean, her dressings were changed regularly and the staff persevered with feeding her and ensuring she was taking enough fluid. The staff were always very pleasant and no request was ever too much for them. No matter what time we visited we were always made welcome. My mother, at 92, used to visit with me but she didn't want to see her sister in the latter days but the staff always enquired after my mum and fully understood how mum felt. They have offered us to pop in for a cup of tea at any time too. I can't praise them all enough. A big thank you, everyone.

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Review from Paul S (Nephew of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has now been a resident for one month. In this time we have found the staff to be friendly, courteous and professional. She is well cared for and happy in fact the best she has been for a long time. Thnks you Franklin House team.

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Review from Isabelita J (Wife of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent 9 nights respite care so I could have a holiday with my daughter.
I felt immediately happy leaving him at Franklin House as he seemed relaxed and comfortable with his surroundings.
Lovely friendly, caring staff who understood his (at times) behavioural needs.
For this, I can only
give my enormous thanks to all.

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Review from Zahid U (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service. At a time of stress and worry the manager and the team are kind and helpful.
When my time comes for this type of help I would consider myself fortunate to end up at Franklin House.

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Current Review Score: 9.8 (9.811)

Overview of Review Score

The Review Score of 9.8 (9.811) out of 10 for Franklin House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Franklin House is calculated as follows: ( (260 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 312 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Franklin House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Mathew

Mathew V Mathew

Job Title: Home Manager

Joined: 2001

I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.


Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.