Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Franklin House has a Review Score of 9.8 (9.811) out of 10, based on 27 reviews in the last 2 years. Over all time Franklin House has 114 reviews.
Review from Margaret B (Wife of Resident) published on 9 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Paul J (Son of Resident) published on 19 July 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M W (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from G P (Friend of Resident) published on 22 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Margaret L (Niece of Resident) published on 24 April 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from P R (Son-in-law of Resident) published on 21 November 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Thomas W (Friend of Resident) published on 31 October 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from E W (Resident) published on 26 October 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from J H (Nephew of Resident) published on 8 August 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from N D (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Franklin House
Thank you very much for taking the time to provide feedback. It is very unusual for items to go missing, as long as they are named, as we have a dedicated laundry service in the home. As we have already mentioned, please do let us know what clothes are still missing and we will of course do our best to locate these for you. If you have any other comments or suggestions, or anything else we can help with, please do let us know at any time.
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Review from C K (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from N T (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from J S (Friend of Resident) published on 16 May 2017
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Franklin House
Thank you for your taking the time to provide your feedback for Franklin House. We’re incredibly proud of our high standards of care, which is also reflected in our recent ‘Good’ rating from the CQC and the Five Star rating from Environmental Agency, so we were very surprised and sorry to hear your comments. Franklin House is a purpose built home and the team have worked hard to make it a fantastic place to live. It boasts many features not found at other homes which residents love and are particularly beneficial to those living with dementia, including a pub, reminiscence room and games room. Our experienced and friendly team are trained to Care UK standards, and call bells are always answered in a timely manner. To clarify, we do not have wi-fi available in the home, but, as explained, residents' rooms do all have telephone connection points from which individuals are able to arrange internet access if they wish. Another alternative is using the mobile signal and the majority of providers have good coverage at our location which can be used to browse online using a smartphone or tablet with a sim card installed. In terms of food, we offer hot meals freshly prepared in-house by our chef with a menu that reflects both the high-quality seasonal ingredients available as well as feedback from residents. We also cater for specialist dietary requirements. We make sure everyone has something to eat that they will enjoy - there is always a choice at mealtimes and we have excellent feedback from residents about the meals at Franklin House. Of course, for whatever reason, if a resident would prefer something lighter as an alternative to the menu on the day, then this is their choice and they can request a special meal from our chef, who is happy to provide alternatives such as sandwiches if this is what they would like. Thank you again for your feedback, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.
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Review from June T (Wife of Resident) published on 2 May 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from T S (Daughter-in-law of Resident) published on 13 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from P T (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Terence M (Son of Resident) published on 4 April 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Shelley S (Daughter of Resident) published on 1 March 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from S D (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Audrey L (Resident) published on 31 January 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.811) out of 10 for Franklin House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.811 for Franklin House is calculated as follows: ( (260 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 312 Ratings = 4.811
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Franklin House is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Aug 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2001
I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
