Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house ‘pub’
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Franklin House has a Review Score of 9.8 (9.811) out of 10, based on 27 reviews in the last 2 years. Over all time Franklin House has 114 reviews.
Review from Martin P (Son of Resident) published on 5 January 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M P (Daughter-in-law of Resident) published on 5 January 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from David F (Husband of Resident) published on 9 August 2016
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Hannah Lee, Marketing communications manager at Franklin House
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and I understand that a member of the senior team has already been in touch to discuss this with you. I would like to assure you that when we recruit team members who are not native English speakers, we test levels of English and only take on team members that pass the high levels we require. Team members should also only be communicating in English when on duty – if you have heard instances where this is not the case then of course please do let us know and we will take this further. In regards to the call bell, a team member attends immediately when this is rung. If there are concerns in any resident’s ability to use the call bell, the resident is also checked on regularly (at least every hour). Thank you for taking the time to submit these comments and of course do let us know if you have anything else you’d like to raise and we’ll be more than happy to help.
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Review from Carolyn S (Daughter-in-law of Resident) published on 9 August 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Pat S (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Allyson C (Niece of Resident) published on 21 April 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from L P (Brother-in-law of Resident) published on 19 April 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from E C (Husband of Resident) published on 14 April 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Julie S (Daughter of Resident) published on 13 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from A M (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card •
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5.0 out of 5
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Review from Mrs SPC (Daughter of Resident) published on 11 January 2016
Submitted via Website •
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Overall Experience
3.0 out of 5
Dad was self funding, so we spent £1000 per week on his care. I feel for this amount of money the food could have been better and maybe more tailored to his likes and dislikes. Perhaps in due course this would have happened.
On the plus side we knew he was in a place of safety and if he fell, which he did a lot, he would be picked up and put back in his chair or bed very quickly.
Reply from Jo Hesketh, Marketing Team at Franklin House
We take any concerns about the quality of our care very seriously and are sorry to hear about your experience at Franklin House. We have a dedicated team of activity staff at Franklin House who try and support all of our residents in participating and being involved in our activity planning, taking into account individual capabilities and choices.
We have a robust recruitment procedure in place and ensure that all our staff receive the highest standard of training to facilitate them to perform their role. All agency staff working in Franklin House undertake the same induction as Care Uk staff before commencing their shifts. The home has recently significantly reduced the agency use in the home following a successful recruitment campaign
However, we do recognise that there is still room to continue improving and remain open to further feedback that may help us identify and address any concerns. At this point, we can only apologise for not meeting your expectations, however if you do have any outstanding issues that you would like to discuss in further detail, we would welcome you making direct contact with either the manager or our regional director.
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Review from Carole P (Daughter of Resident) published on 11 January 2016
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Jo Hesketh, Marketing Team at Franklin House
We are very sorry to hear that your experience at Franklin House did not live up to your expectations. We make every effort to be transparent and clear in our communication around pricing and payment policies. All of our managers, including our Franklin House Manager, have also been recruited not just on the basis of the quality of their care and clinical skills but also on their ability to work through situations such as yours in a fair and sensitive manner. Without going into detail on your specific situation, our understanding is that it has now been amicably resolved. If this is not the case, or if you still have any lingering concerns, please do get in touch with our regional director or indeed, if you feel it appropriate, you could use our formal complaints process which is detailed on our website – careuk.com
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Review from P W (Friend of Resident) published on 9 December 2015
Submitted via Postal Card •
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5.0 out of 5
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Review from C B (Daughter of Resident) published on 7 December 2015
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.8 (9.811) out of 10 for Franklin House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.811 for Franklin House is calculated as follows: ( (260 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 312 Ratings = 4.811
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Franklin House is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Aug 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2001
I joined Care UK in 2001 from the teaching profession. I liked Care UK’s ethos and what the company had to offer. I’ve worked hard to get a good team around me – having a team I can trust makes my job a lot easier – and many of the residents’ relatives have been great in supporting us to get the home to where it is.
Day-to-day I love chatting to residents and listening to their stories, as well as finding out how we can make their daily lives even better.
