The Frithwood Nursing Home

21 Frithwood Avenue, Northwood HA6 3LY
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9.7 62 Reviews
  • The Frithwood Nursing Home, Northwood
Frithwood Nursing Home, Northwood is a care home for 26 elderly residents. Located in an English garden setting, residents are aged from 55 years. The emphasis of the home is a positive and enjoyable future and all rooms are fully equipped and furnished to a high standard. Residents are also encouraged to add their own personal touches to their room.

The registered nurses and care assistants who work at Frithwood are chosen for their warm personality as well as their skills and there are regular training updates for all staff. Frithwood’s philosophy is that care is a partnership between staff and residents – and they encourage family and friends to be involved.

The home provides 24 hour nursing care and offers a wide range of activities. Residents can relax in the comfortable lounge and landscaped gardens or go on a trip out. Frithwood always welcomes residents’ family, friends and members of the local community.

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Care Provided by The Frithwood Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Muhammad Anwar (Home Manager)
  • Admission Criteria
    • Adults over 55
    • Ages 55+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for The Frithwood Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,500
  • (these prices are only a guideline, please contact The Frithwood Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking and signed street parking


The Frithwood Nursing Home Reviews (62)

Total of 62, showing 21-40
9.7

The Frithwood Nursing Home has a Review Score of 9.7 (9.709) out of 10, based on 31 reviews in the last 2 years. Over all time The Frithwood Nursing Home has 62 reviews.

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Date Published

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Review from M N (Relative of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The person I visited was brought here in 2018 and since then he is more alert, and eating better than when we used to visit him at his home where he lived alone and always clean and smiley.

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Review from S T (Son-in-law of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is a resident here. He is very happy to be looked after in this way.

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Review from N B (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for a few years now and he is treated really good and health-wise he's improved due to the care he is receiving.

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Review from D C (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and comfortable. Mum is well cared for. The staff are always helpful and pleasant. A warm and welcoming place.

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Review from L G (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Frithwood have been very caring and empathetic with regards to my dad's needs. The manager and the team have also been very supportive towards us as a family going through a difficult transition.

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Review from T N (Daughter of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are accomodating, kind, friendly and welcoming. They will go the extra mile to ensure my father is comfortable and happy. They are often humorous and lighthearted too, which makes our visits very fun.

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Review from Sabrina A (Daughter-in-law of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My in-laws have been in the nursing home for about 6 months. The carers are good and know what they are doing, but need reminding them sometimes. Rooms are ok. I think management needs to be after the carers e.g. making sure service users' clothes are not mixed with other users. Service users who are
bedbound need extra care, especially monitoring them with fluids. Carers all very good during feeding time, kind and helpful. Nurses are good too. They will listen to what you have to say, but sometimes need to remind them few times.

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Review from A M (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good and they all look after my mum very well. The new manager is great and he tries to cater to Mum's needs based on our requests. One area of improvement is that the home should be able to cater Asian foods when they have a few Asian residents and hence serving British food at times
doesn't help, so, Asian (Indian) food would be great.

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Review from Naushad D (Friend of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, caring and considerate towards the residents. They are very approachable for example we have asked for specific food and they have always done their best to accommodate.

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Review from A E (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Frithwood Nursing Home for over 3 years. The new manager came towards the latter part of 2023 and Saeeda came on board too, since then things have improved tremendously. A nursing home is good if the staff is good and the manager is good. MD Homes have finally got it right with
the manager and his team. Across from the cleaning staff to the manager, it is a good team and it reflects in the day-to-day running of the home. Unfortunately, my Mum is no more to benefit from the professionally run home. During the last couple of months of her life, the support we got from all the staff, especially 4 members of staff in particular was commendable. The cooperation from 2 members of staff in the kitchen was amazing when we took homemade food. 4 other members of staff were very patient and caring when feeding Mum and with her care. With the manager and his team, I would highly recommend Frithwood Nursing Home.

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Review from S T (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There really isn't a better nursing home in a five-mile radius that The Frithwood Nursing Home. The home is always clean, well-maintained and above all, the staff are exceptional. They are genuinely caring and attentive to all patients and visitors and it has been a huge relief that my mum is in such
good hands!

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Review from Lee E (Son of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff kind, hard-working and polite and they should be paid much more than they get as they do such a difficult job.

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Review from Evangelia L (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care and support we were given for my father and my family at The Frithwood Nursing Home. My father was admitted to Frithwood for palliative care, sadly he wasn’t at Frithwood for very long. The care and support we received from every member of staff was amazing. They
put their residents care first and foremost and nothing is too much trouble for the staff.
The home is run with professional standards from management leadership all the way through to the care staff and the cook. All who make it feel like it’s one big family home.
Thank you Frithwood for all you do.

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Review from Irfan M (Son of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we are very happy with the care provided to our mother. In particular, the staff and the management of the Frithwood are very competent, helpful and supportive.

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Review from S G (Friend of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend seems very well cared for and seems very happy.

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Review from C H (Son of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is provided for my mother is exceptional. The manager and her staff care for my mother with absolute professionalism and dignity. I feel very fortunate that my mum is ins The Frithwood Nursing Home.

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Review from Paula B (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Frithwood have been so welcoming since Dad joined them from hospital in July after breaking his hip. The family were new to nursing homes so needed much information and guidance which they provided willingly and sensitively. They have been so gentle, patient and understanding with Dad which,
in turn, provides great comfort to my brothers and me. During a further hospital stay, they kept in touch with me throughout, advising, following up and answering my questions. Covid has presented its own issues but we have every confidence Frithwood are following protocols and keeping Dad and other residents safe. Initially, we were able to have visits in their lovely garden but are now restricted to window visits, which they facilitate with great care, explaining to Dad and reassuring him as necessary. Frithwood has less of a 'corporate' atmosphere of some larger homes which we much prefer, it seems more like a family house and has enabled Dad to settle in well, making friends with the staff and residents more easily. We are so grateful to Frithwood, making a difficult situation so much easier for us all.

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Review from Thomas W (Resident) assisted by family/friend published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and friendly staff. Very clean and tidy room with a nice outlook onto the garden. Food is varied and to a good standard, but tea and soup are always cold.

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Review from Barry C (Brother of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and helpful.

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Review from J R (Resident) assisted by family/friend published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A comfortable home with small rooms adequately furnished and pretty garden (except what I call 'the wheelchair graveyard'. Caring staff who work very hard. The food is plentiful and tasty, although there is not a huge choice.
However, there is little to do here as there are no activities.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for The Frithwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for The Frithwood Nursing Home is calculated as follows: ( (272 Excellents x 5) + (73 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 361 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Frithwood Nursing Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Muhammad

Muhammad Anwar

Job Title: Manager

Joined: 2023

I am Muhammad Anwar, and I began my journey with MD Homes in 2008 as a registered nurse. Over the years, I worked diligently, progressing to the role of Deputy Manager while working as a nurse. During my time at Northwood Nursing Home, I honed my skills in mental health patient care and more. In 2019, I transitioned to Frithwood Nursing Home as a registered nurse and Deputy Manager, I became Home Manager in 2023. My clinical expertise spans various health issues, providing me with valuable knowledge and experience. to take the best care of our residents.