Galsworthy House Nursing Home

177 Kingston Hill, Kingston upon Thames KT2 7LX
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9.5 69 Reviews
  • Galsworthy House Nursing Home, Kingston upon Thames
Galsworthy House Nursing Home in Kingston Upon Thames provides the highest standards of residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples.

The stunning period property was formerly home to Sir John Galsworthy, the novelist and playwright who is most notably remembered for The Forsyte Saga, who the home is named for. The beautifully appointed bedrooms and elegant day rooms contribute to the distinctive atmosphere in the home. The home has a prime position on Kingston Hill, where it enjoys wonderful views over Richmond Park, the largest Royal Park in London and home to various wild birds and animals including deer which can very often be seen walking around and being admired by the residents.

There are a variety of activities on a daily basis designed to keep residents mentally, physically and socially active so they can get involved in as much or as little as they like. The team love learning as much as they can about the residents so that their time is tailored to their individual needs and interests.

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Care Provided by Galsworthy House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mick Newton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Galsworthy House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,850
    • Self-Funded Residential Dementia Care from £1,850
    • Self-Funded Nursing Care from £2,100
    • Self-Funded Nursing Dementia Care from £2,100
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,000
    • RESPITE Self-Funded Nursing Care from £2,100
    • RESPITE Self-Funded Nursing Dementia Care from £2,100
  • (these prices are only a guideline, please contact Galsworthy House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Galsworthy House Nursing Home Reviews (69)

Total of 69, showing 1-20
9.5

Galsworthy House Nursing Home has a Review Score of 9.5 (9.483) out of 10, based on 27 reviews in the last 2 years. Over all time Galsworthy House Nursing Home has 69 reviews.

Overall Experience

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Review from Stella C (Wife of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was having a month of respite care
The staff were polite and caring
I do think he was left too much on his own in his room and was not stimulated enough
I therefore had to take up this job which didn't give Me the respite I needed

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

We pride ourselves on the resident experience and are pleased to hear you were happy with your husbands care during his time at Galsworthy House. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.


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Review from Maria N (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially stayed at Galsworthy House for respite and was very happy there. She returned home, but when her health deteriorated and needed 24-hour care, I had no hesitation in her returning to Galsworthy House on a permanent basis to be cared for by professional medical staff and carers. I
felt rest assured that Mum would be looked after. The staff and management are so caring and Mum has been made to feel at home. Mum has a good rapport with the carers, nurses and hospitality team and nothing is ever too much trouble to ensure mum is happy and comfortable. There are daily activities available and Mum enjoys playing Bingo, which is something she looks forward to twice a week. It's lovely to have the coffee lounge where we can sit with Mum during our visits, have a cup of tea and spend quality time with her. The care home is kept very clean. Overall I am very pleased with the standard of care Mum is receiving.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review, Maria! We're delighted to hear that your mum feels at home at Galsworthy House and that you have peace of mind knowing she's receiving such great care. It's wonderful to hear that she enjoys the activities and that the coffee lounge provides a space for you to spend time together. I will pass on your kind comments to the whole team.


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Review from Suzy M (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum originally came to Galsworthy House for respite after an illness. She settled well and was cared for by all the staff.
Since October 2024 Mum returned and became a resident, I feel fortunate to have found her a care home within a caring environment. The staff are friendly and go out of their
way to help in any way they can. Some even say "It's like being with my grandparents". I feel happy leaving my mum in such a warm and caring place. There is a lovely coffee lounge where you can help yourself to coffee, pastries, biscuits and fruit. We use these facilities often as Mum loves to come down and chat and enjoy a cup of tea with her family.
She enjoys many activities especially playing bingo with the other residents and loves joining in with singing. Overall, I and my mum are very happy.
Thank you.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

On behalf of the Galsworthy House team, we would like to thank you for your wonderful feedback, Suzy. We're delighted to hear that your mum has settled in and is enjoying the activities and facilities here. Our team is dedicated to delivering the highest level of care to both our residents and their families. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Sophie H (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Galsworthy is excellent, all the staff are so kind and genuinely look after residents like they are at home. I feel so reassured knowing that my beloved Mum is safe, well fed and properly cared for. When you can no longer care for a parent yourself as their needs increase and they need 24-hour
care in a warm and loving environment, Galsworthy is second to none. You couldn't find a kinder more hard-working team of nurses, carers and overall team.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you so much for your touching feedback, Sophie, we're so glad to hear that you're pleased with your mum's care and reassured that she's getting the attention she needs. Your kind words about our team are so thoughtful and will put smiles on a lot of faces, thank you again for sharing this with us!


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Review from Sharon H (Daughter of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Galsworthy House for respite after a hip operation.
The staff who cared for her went above and beyond to make sure she was well looked after, and nothing was too much trouble.
Her room was clean, spacious with a lovely view over Richmond Park. On a few occasions, we went down to
the coffee lounge where you can have tea, coffee or hot chocolate. There is also a selection of cakes.
Thank you so much for making my mother so comfortable during her recovery.
Kind regards.

Reply from Home manager, Home manager at Galsworthy House Nursing Home

Thank you so much for sharing your feedback, Sharon. We're delighted to hear that your mother enjoyed her stay at Galsworthy House and that the team were able to take care for all of her needs. Our team are dedicated to providing a warm, friendly, comfortable and safe environment for all residents, whether they're with us long-term or for a short stay. We're so glad we had the privilege of looking after your mother and meeting you and your family. We hope she's recovering well - please pass on our very best wishes from all the team here at Galsworthy House.


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Review from C N (Respite Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently stayed at Galsworthy House after a minor operation for convalescence. I knew from the moment I met the manager that it would be the ideal place for me. She was so friendly and welcoming. All the staff were most friendly and efficient. The care and facilities were excellent. The food was great
and the chef willingly prepared alternatives for me due to my food intolerances. There were various daily activities.
The icing on the cake for me was the 'cafe' where I could help myself to a latte '
from the machine and a biscuit or some fruit and curl up in a very comfortable armchair with a book.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us such a fantastic review. We're happy to hear that you enjoyed your stay at Galsworthy House. We will pass on your kind comments to the whole team.


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Review from Sameera A (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is visiting The UK. She tripped and fell and was rushed to the hospital.
After being discharged from the hospital she was admitted for respite care to Galworthy House for three weeks. The care is exemplary!
There is kindness and empathy and my mother is being looked after by caring and professional
staff.
They are helpful and always there to help when needed.
I would highly recommend the facility to anyone who wants their loved ones looked after with the same compassion and care you would give them!

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us such a fantastic review Sameera! We're happy to hear that your mother is receiving such great care at Galsworthy House and will pass on your kind comments to the whole team.


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Review from Taimur B (Son of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother has been a resident at Galsworthy House since February 2024. She has been provided excellent care at Galsworthy. The staff are caring, friendly and cheerful. Her room is always kept very clean. It is never an easy decision to move a loved one but Galsworthy has surpassed our expectations.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your mother is receiving such great care at Galsworthy House and will pass on your kind comments to the whole team.


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Review from I H (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the nursing home for six weeks and has settled in well. The staff are all very nice and helpful. There are activities and entertainment daily.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

On behalf of the Galsworthy House team, we would like to thank you for your wonderful feedback. Thank you again for your review.


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Review from M L (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent the last two weeks of her life here and I was very happy with the way the nurses and carers looked after and respected her. Her room was bright and airy and had patio doors leading onto a terrace area. (It would have been nicer if the pots had been planted out.) I arrived a few minutes
after my mother died, but two carers with there holding her hand and reading to her which was a comfort to both her and me. The staff are all very kind.

Reply from Serpil Mitchell, Home Manager at Galsworthy House Nursing Home

Thank you for your kind words and recognition of the team at Galsworthy House. We are really sorry for your loss, we hope we made your mother's stay with us comfortable and would like to pass on our condolences on hearing of her passing.


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Review from V H (Next of Kin) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and comfortable. Homely.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Many thanks for your review of Galsworthy House, your feedback has been shared with the team.


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Review from K M (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family could not be happier with the wonderful care provided to our mother who has significant medical needs. The home is very clean, and comfortable with great facilities for residents and family members. My young daughter was unwilling to visit Mum in hospital, but loves it at the home and is
very happy that her grandma is being so well cared for. The staff are meticulous in their attention to Mum’s personal and medical needs. They seem to have endless patience when feeding her, and administering personal care. The team members we deal with have been warm and empathetic, providing support to Mum and emotional support and guidance to us. They keep us up to date, and tell us what to expect, which reaffirms our impression that they are well experienced and very skilled. The atmosphere is warm, and I can see every effort is made to treat the residents with care, dignity and respect. I will always be grateful for the way the home has looked after us all at this important time.

Reply from , Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your kind words about our home, the care your mother is receiving and the team at Galsworthy House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Philippa E (Friend of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been regularly visiting a resident for the last year. She initially came following surgery, but has felt so well looked after that she decided to stay indefinitely. The site is easy to get to, with free visitor parking. It’s a beautiful building. From the moment you arrive you feel at home. The
door is kept locked for residents’ protection and you’re always greeted warmly when you arrive. The recent renovation is homely and smart. Everything is kept clean, with no unpleasant smells!
The care she has received has been very good. Occasionally one of the carers doesn’t listen to how she likes to take her shower, but otherwise they’ve been kind and respectful. The nurses are excellent and have built up a lovely rapport with her. As have the other staff, including the wonderfully warm and friendly hospitality manager.
There is a regular physio, who comes weekly and works wonders with her mobility and confidence, as well as a lovely hairdresser. Would highly recommend!

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Many thanks for your review and your lovely comments about our home and the care the residents are receiving. Your feedback has been sent to the team.


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Review from S B (Brother of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother only stayed at Galsworthy for a few days. But, from being very unwell and in a state of confusion and discomfort for the previous 4 weeks, during his final days, he found himself in a calm, relaxing, and caring environment.
It was not only a beautiful location with its perfect vibe (both
for patients and for visitors) but the staff and facilities were outstanding.
I understand he finally was able to relax and, sadly, passed away with carers who seemed to care.
Thank you Galsworthy House! We are so happy that he was able to stay with you.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your review and recognition of the team at Galsworthy House Nursing Home. We are very sorry for your loss. We hope we made your brother's time here as peaceful as possible and would like to thank you for your heartfelt words of kindness which are very much appreciated. The team will be touched to hear your feedback.


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Review from S M (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with and grateful for the quality of care provided to my mum who was discharged here after a severe stroke. The staff are attentive, caring and extremely professional. The team have gotten to know my mum and our wider family quickly, and are always keen to do what they can to make
all of us, including Mum, comfortable and calm at a very difficult time. They are always well-informed about her up-to-date condition and anticipate her needs. We are being kept well informed, and feel very comfortable that we can ask as many questions as we have. The room itself is very clean and comfortable, and Mum’s personal care needs are being met and maintained to a really high standard. We have been really impressed that the quality of care and commitment is high across every level of the team, including the night team. The staff work really hard, without complaint and always seem to be in good humour. Overall, we are so thankful to everyone who is supporting us all.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about our home, the care your mum is receiving and the recognition of the team at Galsworthy House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Hilda B (Wife of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband was moved here I was very worried about how things would turn out for him. I need not have worried, everything went well, the staff were nice (they are the most important thing in my opinion) all other things like rooms, and services to him, he seems to have settled. I really miss him
but it gives me a little peace of mind to see how well things have turned out, of course, he does not want to be away from his own home but I hope he will be able to take it all in his stride. Thanks to all who are looking after him.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you Hilda for taking the time to leave us a review and for your kind words about our home and team at Galsworthy House. It is lovely to hear that your husband is settling in at our home and you have peace of mind that he is being looked after. Your feedback will be shared with the team.


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Review from Tariq K (Son of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother has advanced Alzheimers. Unable to communicate and no longer able to walk.
We always had concerns about her stay at Galsworthy House. Has a weird eerie feeling to the whole place.
After we took my mother out of the care home, we discovered that male carers were involved in providing both
routine and intimate care. This represented a huge violation! Here a person trapped in her mind because of her Alzheimer’s had to put up with male carers touching her! Can you think of a worse nightmare?
We attempted to address this matter through various channels, including direct communication with the care home. Regrettably, our concerns were not adequately addressed or resolved.

Reply from Home Manager at Galsworthy House Nursing Home

Protecting the well-being and dignity of our residents is our absolute priority, and our dedicated staff always act with the utmost professionalism. We take comments such as this extremely seriously, although our records differ from your account in this instance. We understand you have been in direct conversation with members of our senior leadership team who will work with you to resolve this matter.


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Review from Lucy B (Friend of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have the most lovely and kind staff here who clearly care about the residents and are great at their job. There are also lots of great activities available for everyone. I would definitely recommend this care home.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about our team and activities at Galsworthy House. Your feedback will be shared with the team.


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Review from S B (Wife of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was first looking for somewhere to take care of my husband I didn’t know the first thing to do, so many to view but I’m so glad I found this one. The staff are so friendly and very attentive to my husband's needs also which I found that they are very respectful as growing old you seem to lose
your place in society but not here, everybody is made to feel welcome, they work hard to include you in the daily activities, keeping the mind busy is a must. The food looks absolutely amazing. I’ve got this place earmarked if I ever need it, also on the other note health is monitored on a regular basis they record it on his notes and appointments are dealt with it is definitely a home-from-home.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your wonderful comments about our home and team, it is lovely to hear that Galsworthy House feels like a home-from-home. Your comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Denise S (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home enough. The carers are amazing, mum is well looked after. Nothing is too much trouble. The staff are very responsive with queries, or questions I may have. I would like to see Mum attend outings more apart from that very pleased with Galsworthy House. Keep up the good work.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you Denise for your kind words and recognition of the team at Galsworthy House. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for Galsworthy House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.483 for Galsworthy House Nursing Home is calculated as follows: ( (222 Excellents x 5) + (58 Goods x 4) + (14 Satisfactorys x 3) + (7 Poors x 2) + (14 Very Poors x 1) ) ÷ 315 Ratings = 4.483

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Galsworthy House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

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Mick Newton

Job Title: Home Manager

Mick Newton is our Home Manager at Galsworthy House Care Home, here’s a little bit more about the home in his own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Mary

Mary Plante

Job Title: Deputy Home Manager

I enjoy supporting our residents and seeing them happy and living a full and active life. If I can do one thing each day that makes a difference to my residents’ wellbeing, I feel I have done a good job.


Frequently Asked Questions about Galsworthy House Nursing Home

What types of Care is Galsworthy House Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Galsworthy House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Galsworthy House Nursing Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Galsworthy House Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Galsworthy House Nursing Home to the centre of Kingston upon Thames?

1.7 mile(s) as the crow flies, distance by road may be significantly further.