Review from Jean R (Friend of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience

The old friend that I visit is very happy here and her health has improved since being here. I always find the staff kind and supportive. I teach my friend a particular technique and the staff express interest and cooperate with me. The extra activities the home provides are particularly important.

I am impressed.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review, it is lovely to hear that your friend has settled in at Galsworthy House and that you enjoy your visits. Your feedback will be shared with the team.

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Review from Lynda A (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

Staff are all very friendly and seem to know exactly what they are doing and my mother is extremely happy there. Always smells clean and relaxed, never shows signs of pain or neglect, this is important to me. Thank you so much to all the staff and especially the lovely managers.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about our team and the care your mother is receiving. It is wonderful to hear that your mother is happy and settled at Galsworthy House. Your feedback will be shared with the team.

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Review from Naga S (Friend of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience

Wonderful place, very professional staff and management are easy to talk to. From entering the building till exit you can see everybody is working hard to fulfil the needs of residents. Highly recommended.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you Naga for taking the time to leave us a review and for your wonderful comments about our home and team. Your feedback will be shared with the team who will be delighted to read your comments.

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Review from Simon D (Son of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

Following my father's respite stay at Galsworthy House, I would like to thank all of the team, for the excellent, professional and empathetic care and attention you have given Father throughout his stay.
He has greatly appreciated it and has improved, almost back to full strength, which has only been

possible due to what the team have done for him.
If or when we require respite care again, Galsworthy House will be will be our first point of call due to the caring nature of all that work there.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you, Simon, for taking the time to leave us a review and for your recognition and lovely comments about our team at Galsworthy House. We are delighted to hear your father enjoyed his stay with us and look forward to welcoming him back. Your feedback has been shared with the team.

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Review from D C (Respite Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience

Very good personal and nursing care and friendly staff. My room was well equipped and I much valued access to the back garden with its view of the trees in the park. My only reservation was that the food was somewhat bland.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about the care you received. We are pleased you were happy with your room and enjoyed the garden access and views. We value the feedback and all comments have been shared with the team.

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Review from E M (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

My mother was at Galsworthy for a few months before we recently moved her to a different care home. There were many reasons for leaving including not being kept informed about significant changes in her weight and not being kept informed about significant changes to her medication. When she was moved

to a different room in the home there were health and safety issues with the new room which I had to inform the management about together with photos. There were so many other things, it was hard work there. In the new home, things are completely different. We are very happy with the high standard of care she is now receiving, we are always kept informed of any changes and we have confidence in the home and the management.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

We’re sorry that your mother had this experience as this is not in line with the kind of positive feedback we usually receive. The wellbeing of the people in our care is our highest priority and we have passed your comments on to the team so that improvements can be made.

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Review from James M (Nephew of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience

My Auntie has been a resident with you for the past 15 months, she celebrated her 98th birthday with you in December, with the staff presenting her with a cake and singing happy birthday to her, which was a very nice touch. We are very happy with the home and the amazing staff who are always friendly

and happy to give us time for a chat. My Auntie is safe and well cared for and we trust the staff with her care. Communication in the form of newsletters, emails and occasional phone calls is very good. Policy regarding Covid and use of PPE has been communicated very well and has been sensible and proportionate. She enjoys the food and the chef provides her with a fish dish 2 or 3 times a week as this is her favourite, which is a nice touch. The one disappointment we do have is that her room is very small and rather claustrophobic.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your kind words, James. We loved celebrating your auntie’s 98th birthday! We strive to create a warm and welcoming environment for all residents and we are pleased to hear that you are happy with your auntie’s home. We understand that living spaces are an essential part of residents' overall well-being and are always looking for ways to improve our facilities. Thank you again for your kind words, we appreciate your feedback – all of which will be passed on to the team.

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Review from Katie M (Daughter of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience

My father spent four years at Galsworthy House. He suffered from Parkinson's and dementia and we chose Galsworthy House because of its specialist care and facilities. He was very happy at Galsworthy and was treated with dignity and respect by all the staff. Where he was able to, he participated in lots

of activities including live music, arts and crafts and visits from local school children. He really considered it as his home and was happy and settled. I was always greeted very warmly by the staff and was encouraged to join in events and to interact with the other residents. I enjoyed my visits very much and was always confident that he was receiving the best care. Covid-19 proved a challenging time for everyone but everyone managed an extremely difficult situation very well.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your lovely review, Katie. We do remember your dad’s smile when he joined the activities, especially with children or when we served his favourite drinks at our party events. It's great to hear that he considered Galsworthy House his home and we are delighted to hear that you were always warmly greeted, please remember you can always pop back for a cup of tea. Thank you again for sharing your experience, your comments have been passed on to the team.

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Review from Joan Q (Partner of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

I was impressed with the care given to my partner. He was well dressed and neatly shaved.
His room was clean and homely looking. He was given a very nice birthday celebration while in your care with decorations and a cake with candles.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your kind words about the care given to your partner, Joan. Providing a comfortable and clean environment for our residents is one of our top priorities and we are pleased that we met your expectations. Absolutely delighted to hear that your partner was given a nice birthday at Galsworthy House - we like to make sure that our residents feel valued on their special day. Thank you again for taking the time to provide us with your feedback. Your lovely words will be shared with the team.

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Review from Halina Z (Friend of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience

My friend was very happy to stay at Galsworthy House. She was staying there for a number of years for respite, and then at the begging of last year, she decided to stay permanently.
She (and myself) like the place very much. It is a beautiful building and garden with a lot of space to move around.

Very nice, professional carers and nurses.
My friend likes the choices of food and activities. Lovely atmosphere like at home.
The manageress of the house is very helpful and always has time to answer any questions regarding everyday life in the house.
Some examples - are live music, art, exercises, library, school children visits, outdoor tea, bingo, hairdresser etc.
I was visiting my friend every day and spent a lot of time in Galsworthy House, and I can
recommend this lovely, pleasant place to stay for respite or permanently to feel at home.

Reply from Home Manager at Galsworthy House Nursing Home

We would like to thank you for sharing your positive experience with Galsworthy House, Halina. We are delighted to hear that your friend enjoyed her stay with us and decided to make it her permanent home. It is great to know that you and your friend find our building and garden beautiful and spacious and our staff professional and caring. It is always our goal to make sure that our residents feel at home, and we are glad that we were able to provide a variety of events and services that your friend enjoys. Thank you for recommending Galsworthy House. We appreciate your trust and support, and we are committed to providing the highest quality of care to our residents. Your comments have been passed on to the team.

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Review from Mel H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience

Considering that the majority of my mother's stay at Galsworthy House Nursing Home was during the pandemic lockdowns, I believe she was treated with great respect and tenderness. She needed a lot of attention towards the end and she certainly got the best that could be given.
On a personal note, I

found the staff to be very kind and friendly. They were fun too and lots of activities were put on for the residents. What a lovely bunch!

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to share your positive experience with us, Mel. We are pleased to hear that your mother received great respect and tenderness during her stay with us. Our staff are committed to providing the highest quality of care and we are delighted to hear that they exceeded your expectations. It is heartening to know that our team were kind, friendly and fun and that your mother was able to participate in a variety of activities. Thank you again for your positive review. Your kind comments will be passed on to the team.

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Review from Tracy S (Friend of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience

I found the staff and management at Galsworthy House Nursing Home to be friendly and helpful and I was very impressed with the care received. The activities lady is bubbly and is really good at getting everyone involved in the activities on offer.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your lovely review, Tracy. We strive to deliver person-centred care, it is fantastic to hear that you are impressed with Galsworthy House. Our team, especially our activity lady, will enjoy hearing your feedback.

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Review from Kia C (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience

My mum was at Galsworthy for about a year. She had Alzheimer's. Galsworthy gave her the sense that she was on holiday which was very comforting to us. The setting is lovely. She had a room that looked out onto a courtyard. The most important was how the staff made her feel. She felt loved and cared

for. As a family, we were able to visit at any time. Galsworthy House Nursing Home is able to adjust to each person and encourages each person to do as much or little as they are comfortable with.
The staff were able to adjust to Mum's declining health and changing moods with patience and compassion. As she got worse they were able to facilitate the medical care in hospital as she needed.
Most importantly the staff were able to respect our family's wishes and she was able to die in Galsworthy and not in the hospital. We are most grateful to the staff for what they gave our mum at the end of her life.

Reply from Home Manager at Galsworthy House Nursing Home

On behalf of the Galsworthy House team, we would like to thank you for your positive feedback. Really good to hear that we made your mum's stay comfortable and she felt loved and cared for. We hope we made her stay with us as relaxed as possible and would like to pass on our condolences on hearing of her passing. Your feedback will be shared with the team.

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Review from Sandra R (Daughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience

My mother was a resident at Galsworthy House Nursing Home for a year. In that time I had no regrets that it was the right place for Mum. I understood what the word care in care home truly meant.
All the staff were friendly, caring, kind and professional.
If I had any concerns about Mum I was always

able to discuss any issues and they were addressed.
Mum made friends and if she was having a bad day the staff knew how to be around her.
I was very grateful when Mum needed help with all her personal care that she was treated with dignity.
As a family we were made to feel very welcome and walking or sitting in the walled garden was a real attraction for choosing Galsworthy.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your kind and warm comments, Sandra. To hear that our home presented as being friendly, caring, kind and professional is a huge complement to our home and staff. I will pass on your lovely feedback to the team.

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Review from Leslie C (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience

My mother was cared for by the very caring team at Galsworthy House. We chose Galsworthy because of the beautiful surroundings and the feeling we had from meeting with the manager and staff. It does not feel like an institution, but an elegant loving home. Our mother was so very well taken care of by

the staff. She loved her room with its French windows out to the elegant walled garden. We really appreciated that the management was willing to help us find ways to personalise her room, make our mother feel at home and accommodate our wishes. We worked together to find ways to make our mother feel at home and secure and well taken care of. The staff were very kind to us, the family, and helped us with Facetime videos and special requests. Our mother quickly became a treasured guest at Galsworthy and our family was welcomed too. The manager is wise and kind and flexible and took all of our requests seriously. Covid had a big impact on the level of activities and restricted some options.

Reply from Home Manager at Galsworthy House Nursing Home

On behalf of the Galsworthy House team, we would like to thank you for your positive feedback about our staff and home. Our staff work hard to deliver high standards of quality care at all times. We hope we made her stay with us comfortable - your mother was certainly a treasured guest. Your feedback will be shared with the team.

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Review from E R (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience

To move anyone out of their beloved family home of many years is always a difficult step, yet it is made so much easier if the care home is as beautiful as Galsworthy. It has more of a feeling of a small pretty stately home hotel than a care home. The food is good and caters to individual preferences.

The dining room is very pleasant and there are several bright and beautifully furnished rooms for various activities for which there is a daily choice.
However Galsworthy is much more than a high-quality residence, it is a care home and it was during the last year of my mother's life, that I learnt to appreciate the word care in care home. She was truly cared for, loved and appreciated. The staff and management are totally professional and dedicated to the people in their care. It is at that point you think of it as "home", which is all you want for yourself or, in my case, for the loved one I placed in their loving and capable care.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your kind words and recognition of the team at Galsworthy House. We are really sorry for your loss and we hope we made your mother's last year with us as peaceful as possible. Your comments will be passed on to the team.

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Review from S W (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

My mum was a resident at Galsworthy House for a few years. She was very happy there. The staff are kind and caring and that's all you need. The food was nice and there was always something to do with so many activities going on.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

We are so pleased to read your wonderful comments about the care your mum received and pleased to hear she enjoyed the activities and food available. I will pass on your comments to the team who will be thrilled with your feedback.

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Review from John W (Respite Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

Highly recommended. Situated only 300 yards from an entrance to a park, Galsworthy House Care Home is an imposing mid-19th century building once the home of a famous novelist. The rooms are spacious and comfortable, with ensuite facilities, many of them opening onto a delightful tree-lined terrace.
The

staff are, without exception, kind, caring and considerate, being flexible and accommodating in meeting the resident's needs. The food is good, again with flexibility to individual tastes and preferences. This is an excellent place in which to recover.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to leave us such a fantastic review! We pride ourselves on the heritage of Galsworthy House and the facilities we offer. The team go above and beyond for all the residents and will be thrilled with your kind comments. Thank you.

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Review from T S (Nephew of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience

Visited my uncle today at the care home for the first time. I must say I was very impressed and happy to see the care and service he receives from all the staff there. Had a nice cup of coffee with him in the cafe. The atmosphere was so nice and relaxed. He is definitely happy here. Also, there was

a singer performing.

Reply from Home Manager, Home Manager at Galsworthy House Nursing Home

Thank you for your kind words and recognition of the team at Galsworthy House. Your uncle is a joy to care for and we are so pleased he is enjoying the entertainment and activities we put on for our residents. Your comments will be passed on to the team.

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Review from Inderjit S (Friend of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience

My great friend moved to Galsworthy for a respite stay. After a few weeks, she decided to stay there permanently as she liked the place. The staff are always friendly, the food is lovely and there are lots of activities going on all the time.

Reply from Home Manager at Galsworthy House Nursing Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. We are thrilled to hear that your friend has decided to join our Galsworthy family permanently. Your feedback will be shared with the team.

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Galsworthy House Nursing Home

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