Galsworthy House Nursing Home

177 Kingston Hill, Kingston upon Thames KT2 7LX
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9.5 69 Reviews
  • Galsworthy House Nursing Home, Kingston upon Thames
Galsworthy House Nursing Home in Kingston Upon Thames provides the highest standards of residential, nursing and dementia care, including trial stays, short stays, convalescent care and permanent care for individuals or couples.

The stunning period property was formerly home to Sir John Galsworthy, the novelist and playwright who is most notably remembered for The Forsyte Saga, who the home is named for. The beautifully appointed bedrooms and elegant day rooms contribute to the distinctive atmosphere in the home. The home has a prime position on Kingston Hill, where it enjoys wonderful views over Richmond Park, the largest Royal Park in London and home to various wild birds and animals including deer which can very often be seen walking around and being admired by the residents.

There are a variety of activities on a daily basis designed to keep residents mentally, physically and socially active so they can get involved in as much or as little as they like. The team love learning as much as they can about the residents so that their time is tailored to their individual needs and interests.

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Care Provided by Galsworthy House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mick Newton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Galsworthy House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,850
    • Self-Funded Residential Dementia Care from £1,850
    • Self-Funded Nursing Care from £2,100
    • Self-Funded Nursing Dementia Care from £2,100
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,000
    • RESPITE Self-Funded Nursing Care from £2,100
    • RESPITE Self-Funded Nursing Dementia Care from £2,100
  • (these prices are only a guideline, please contact Galsworthy House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Galsworthy House Nursing Home Reviews (69)

Total of 69, showing 41-60
9.5

Galsworthy House Nursing Home has a Review Score of 9.5 (9.483) out of 10, based on 27 reviews in the last 2 years. Over all time Galsworthy House Nursing Home has 69 reviews.

Overall Experience

  • 51
  • 16
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  • 2

Date Published

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Review from J J (Son of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at Galsworthy for a few years, over time his dementia got worse, but the staff always treated him with dignity and patience. Galsworthy is a beautiful building with loads of nice features and a big garden. Visiting was very difficult with Covid but the staff and management made sure that Mum
was with him as much as possible in the last few weeks. They even allowed the priest to come which was very important to my parents. Mum said that if she needs to go to a care home she wants to be at Galsworthy.

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Review from Tina C (Daughter-in-law of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Galsworthy in November 2021. She wasn't keen on moving to a nursing home but was no longer able to manage at home. Galsworthy has been wonderful in helping to facilitate her move there from the hospital and providing a warm, caring and stimulating environment which has helped her settle
in well and much more rapidly than any of us imagined.
The house and gardens are lovely and her room is bright and relatively spacious. The communal areas are welcoming, fresh and very clean and the facilities are excellent. The best thing however is the very caring team - she really appreciates how kind the nurses and carers are. There is a fantastic, varied programme of activities (sadly recently disrupted due to Covid restrictions). The activities coordinator is wonderful - she encourages people to attend and make friends but if they can't or don't want to she provides support in their rooms. The management team work hard to create a special, caring environment and people are treated as individuals.

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Review from S W (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all aspects of Galsworthy House. My mother had a respite stay on the ground floor and was very content. We will be using the home again in the future. The staff were very caring and did their best to help her settle in and maintain her regular routine.

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Review from D T (Wife of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care on the top floor is very good, and my husbands need are well looked after, and he is very happy.

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Review from Ashley D (Son of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care they are providing for my dad. Whenever I get chance to visit him he seems very happy and upbeat. Good quality assisted facility and staffing. The staff keeps me informed and it has been very easy to work with the new manager. Keep up the good work.

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Review from Alexandra G (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for at Galsworthy. She has been here for nearly 5 years and in that time I have felt confident that her welfare has been very well provided for. It is a clean and well run nursing home and I'm very happy that she is receiving the care she needs. It has given us as
a family great reassurance as she is very vulnerable and frail.

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Review from Judith B (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, who has end-stage dementia and is unable to communicate or do anything independently, seems very well cared for. She is calm, peaceful, clean and her skin moistured, her hair brushed. She has survived longer than we thought she would due to her expect feeding. I don't worry about her, and the staff
are very kind and caring.

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Review from B W (Son-in-law of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I live abroad. The staff have all been very helpful in admitting my Mother in Law. Considering trans-Atlantic communication, the transition was made very easy. Please congratulate everyone for their superb help.

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Review from M P (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff who have looked after Mother in difficult and challenging situations. Mother has Alzheimer's. Some excellent hep in getting Mother to hospital to have x-ray after fall (fracture). The staff have also been a great help to myself as it has been very difficult watching my mother deteriorate
with Alzheimer's.

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Review from Angela M (Sister of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Galsworthy House is a beautiful period property overlooking Richmond Park. I viewed the home and was greeted by a very well informed gentleman, customer services manager and a kind and helpful Receptionist. After a good look around I chose a room for my Sister. On moving in for our respite stay, I
was greeted very warmly. The senior team took time to ask me and my sister what her needs were. We met the new Manager and a very experienced Deputy. My sister received excellent care during her stay. I would recommend Galsworthy House.

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Review from John N (Husband of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here nearly three years now.
Very satisfied with all aspects of the very professional and friendly care.
I see her every day.

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Review from Philippa S (Daughter of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Galsworthy House is a lovely building, well presented, with break-taking views over Richmond Park.


The Manager takes an active interest in the well-being of each individual, is sensitive to needs and is always ready to listen if there are any problems. I have really appreciated how visitors are

always welcomed, at any time, and the staff are very friendly, helpful, kind and caring.

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Review from E B (Respite Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following insertion of a pacemaker, I was told I must not use my arm for six weeks. My husband and I are in our late 80's. I am his carer and accustomed to doing everything at home. Knowing I might use the arm inadvertently I decided we should both go for some convalescent care for the first few days.
I found Galsworthy House on the web and was excited about it as they were able to take us both together and everything has come right up to our expectations and hopes.


The care, friendliness and personal attention from everyone have been exceptional, the room and cooking are excellent and the house and grounds are lovely. The library is a marvellous facility.


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Review from Dan B (Son of Resident) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Galsworthy House for c. 3 years and is very happy there. Probably the most positive characteristic is the warmth and friendliness of all the staff, and the caring atmosphere they and the management create. The food is also well above the standard one would expect in an institution
of this sort. The home is based in an historic building with lots of character, and recent refurbishment work has enhanced further the surroundings and facilities.


From a personal point of view, I find I am always made welcome when I visit and feel my mother is happy and well looked-after. On the odd occasion I have expressed any concern or asked for something to be done, it has always been taken seriously and dealt with.


I would be very happy to recommend Galsworthy House.


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Review from Vivienne P (Wife of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Galsworthy House has wonderful staff who are always helpful, kind and caring. This applies to the carers, who interact with and really do care for the patient, and the management team who go to great lengths to ensure both patient and relatives are happy with the service provided.
My husband settled
in extremely quickly and, despite his dementia, seems very happy and comfortable with everything being done for him. As he has other medical problems it is comforting to know that the nursing staff keep a close eye on these and react promptly if a situation changes.
The food is tasty and plentiful and my husband is kept scrupulously clean throughout the day and night.
The ethos here is 'patient led', which means the care staff react to the patient's needs and don't insist on things being done to a rigid timetable. Visitors are always welcome at any time, which is most reassuring.

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Review from K E (Private Carer of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely experience visiting this care home. I've been looking after my client here for 4 years. Staff are brilliant, well trained and thorough. Even with change, refurbishment etc it's a lovely place to be and for those who come in for respite, it is a home away from home.

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Review from Diane d B (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful stay at Galsworthy House for 10 days to recuperate after pneumonia before going home. I thank the staff for their great care, kindness in every respect. There is a few staff, in particular, I would like to mention but the other staff were wonderful as well!

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Review from Marie H (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived here in October 2016. She came straight from hospital and was in a very bad way. Almost comatosed, not walking, needing a hoist, not eating etc. She is now very well. The best she has been for over a year. The staff have been so good to her, getting her back on her feet and making her happy.
They have sorted her medication and she is eating so well. Thanks to the Manager who works so hard and all the staff on the first floor.

Reply from Mary Plante, Acting Home Manager at Galsworthy House Nursing Home

Thank you for taking the time to review Galsworthy House, we really appreciate your feedback. At Galsworthy House, we take great pride in ensuring we deliver high-quality care and facilities and we are very pleased that you have such a positive impression of our team and the high-quality care they provide. We hope that you will continue to share your suggestions with us in the home in future.


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Review from Patricia C (Daughter of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum enjoyed living at Galsworthy House. She found the staff very friendly and kind.

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Review from Mazen A (Husband of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came here because she has Dementia. The place is clean and very well organised. The food is healthy and well made. My wife is happy here, she is very well looked after.

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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for Galsworthy House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.483 for Galsworthy House Nursing Home is calculated as follows: ( (222 Excellents x 5) + (58 Goods x 4) + (14 Satisfactorys x 3) + (7 Poors x 2) + (14 Very Poors x 1) ) ÷ 315 Ratings = 4.483

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Galsworthy House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

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Mick Newton

Job Title: Home Manager

Mick Newton is our Home Manager at Galsworthy House Care Home, here’s a little bit more about the home in his own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Mary

Mary Plante

Job Title: Deputy Home Manager

I enjoy supporting our residents and seeing them happy and living a full and active life. If I can do one thing each day that makes a difference to my residents’ wellbeing, I feel I have done a good job.