The Grange Care Centre

2 Adrienne Avenue, Off Ruislip Road, Southall UB1 2QW
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9.2 58 Reviews
  • The Grange Care Centre, Southall
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Care Provided by The Grange Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 160 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Olga Richardson (Home Manager)
  • Admission Criteria
    • Ages from 20 to 120
  • Room Information
    • Single Rooms (160)
    • Single Rooms with ensuite Wet Room (160)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for The Grange Care Centre

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,300 – £1,600
    • Self-Funded Nursing Dementia Care £1,300 – £1,650
  • (these prices are only a guideline, please contact The Grange Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of The Grange Care Centre? View your Advertising Options

The Grange Care Centre Reviews (58)

Total of 58, showing 1-20
9.2

The Grange Care Centre has a Review Score of 9.2 (9.182) out of 10, based on 28 reviews in the last 2 years. Over all time The Grange Care Centre has 58 reviews.

Overall Experience

  • 32
  • 19
  • 4
  • 2
  • 1

Date Published

58
10
13
28
30

Review from Frazer B (Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grange Care Centre is a really good care home, there is plenty of space inside and outside. I feel very secure here at The Grange, good shops near by, good bus service really close, the rooms are very spacious and airy, easy to live with strangers, bathrooms everywhere and always someone around.
Plenty to drink all cold and refreshing, easy to get out of any transport as their is plenty of room in the car park.

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Review from David L (Husband of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Grange Care Centre are wonderful, my wife receives wonderful care. She is always treated with dignity and respect.

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Review from R L (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative expressed he felt welcome and comfortable at The Grange. Staff were pleasant and approachable. Any concerns we expressed to them were addressed quickly. However, on reflection we feel as a family that our relative required a high level of medical care that was beyond the capability of The
Grange.

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Review from M S (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been at The Grange for palliative care for the last six weeks. The nurses and carers have genuinely shown Mom so much care that she smiles more for them. I would absolutely recommend this care home, every staff member is professional and kind.

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Review from John O (Son of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this home is very positive. Each time I come the place is always clean and tidy. The staff are always friendly, my father seems very well looked after and most of the time happy! A big thanks to everybody involved.

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Review from Helena H (Wife of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had been looked after by Primrose Unit by the staff that was totally exemplary caring for him for 2 and a half years. Giving him care, respect, and love as though they were his family. There is no praise too high for the staff and main nurse.

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Review from E G (Wife of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very friendly and helpful. The environment is full of positivity. They take care of my husband really well. Primrose unit has the right atmosphere, they support my husband and provide very good quality of care with dignity.

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Review from D D (Son of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very happy. The staff on the ward are always happy, professional and welcoming. I also receive phone calls on updates. Very very caring. I would not move my mum off Primrose ward.
The receptionists are happy and welcoming. The management are new and I am yet to form a relationship.

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Review from A S (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has dementia and was placed in the home in Feb 2024. The staff are always happy and polite. My Dad is treated very well by the staff who look after him and care for him. It's sometimes a difficult situation. We feel safe in the knowledge he is clean, fed, and comfortable. He is very happy
and The Grange Care Home, we have been lucky to find such a great care home.

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Review from N H (Son of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been cared for by the wonderful staff on Primrose Unit at The Grange until he peacefully passed away last week. My family is so deeply thankful for the compassionate, professional and sensitive care he received there by these wonderful human beings. The care coordinator, and all the fantastic
people who work day and night to make this home one where an ethos of respect for loved ones is so evident, both in daily routines and beyond. We send blessings and gratitude to you all.

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Review from Elaine B (Sister of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a nervous and unforeseen move from another care home, we have been made to feel so warmly welcome. The manager and all support staff have gone to extraordinary lengths to help my sister, with learning disabilities, to settle in, be it food, activities and introductions of new staff. Family
and visitors are welcome and always leave happy that all needs are being met. Our minds have been very quickly put at ease.

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Review from Eyar B (Resident) assisted by family/friend published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a great time with carers, everybody. The carers are great and there are a lot of good activities to do. I am happy with the service provided.

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Review from K S (Friend of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is living in The Tulip Unit and whenever I see him he is always smiling and happy. Since he became a resident of the care home, he has always felt supported and listened always by the care staff. My friend has no nearby family and he always feels that The Grange is his family. Unfortunately,
he is deteriorating but the staff are going the extra mile in meeting his needs. I couldn’t thank enough the management and care team for making my friend feel safe always.

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Review from A M (Sister of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

These reviews you are reading are all years old. This care home is not the same standards, really poor, the staff lazy, and lacks empathy. I wouldn’t recommend this place to my worst enemy. Nice facilities nothing else.

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Review from B B (Friend of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend and always found all the staff very friendly and caring, right from the reception, manager and all staff. The home is always very clean. My friend is always looking clean and happy. I would recommend this home to anyone that has a loved one needing care.

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Review from John F (Husband of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All great. Doing a very good job in all units. Thank you to the manager and all her staff.
Happy New Year.

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Review from Kiran K (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall happy with all services but could improve the menu to cater for Asians.

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Review from G D (Son of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent. My mother has been here for eight years. The staff are really friendly and take care of her brilliantly. I would not like her to be in any other home.

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Review from P M (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with my mum being in Grange Care Home. She is a very complicated person and are dealing with her as best they can.

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Review from S M (Respite Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 17 months from hospital and the treatment for my surgery has been excellent, very reassuring and courteous.

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Current Review Score: 9.2 (9.182)

Overview of Review Score

The Review Score of 9.2 (9.182) out of 10 for The Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.338 for The Grange Care Centre is calculated as follows: ( (170 Excellents x 5) + (124 Goods x 4) + (23 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 331 Ratings = 4.338

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.844 Points relating to the number of positive Reviews for The Grange Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 160 registered maximum number of service users is 32. 27 Positive Reviews ÷ 32 = 0.844

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Grange Care Centre

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Frequently Asked Questions about The Grange Care Centre

What types of Care is The Grange Care Centre registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Grange Care Centre provide?

Palliative Care, Day Care & End of Life Care are other types of care provided.

How many Rooms does The Grange Care Centre have?

There are 160 Single Rooms.

What are the Facilities & Services at The Grange Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Grange Care Centre to the centre of Southall?

1.9 mile(s) as the crow flies, distance by road may be significantly further.