Review from E N (Relative of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience

My sister is well cared for and feels happy and safe. I find the staff friendly and approachable, they always make the effort to say hello and "check in" when I'm visiting.

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Review from R H (Son of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience

I found the staff to be caring and professional and attentive. My mother is quite complex and although she has issues with some carers, I think her care is safe and respectful. Thank you for all your help and support.

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Review from M O (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience

Out of the care homes my dad has been I know that this is the place he can settle and live out his life. I feel that management could communicate a bit better and since my dad is prone to falls the staff could be more aware and cater for that to avoid many hospital visits. Overall my experience with

the care home is good and I feel my dad is in good hands. The staff are great and kind.

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Review from Jill S (Wife of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience

My husband was cared for in this care home for nearly two years, he was not mobile and suffered from Alzheimer's. He was well cared for and supported by kind members of staff, who looked after both him and the family, particularly as his health failed and as he died, surrounded by family and loving

members of staff.
I think when he first arrived at the care home there could have been greater stimulation and more activities available when he was well enough to participate a bit more. This was however made harder due to covid restrictions at the time.
All the staff work extremely hard and their dedication to their job is commendable.

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Review from G C (Wife of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience

I like the home, it is very friendly and I am happy, has got a good atmosphere. My husband seems happy. lovely staff.

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Review from K K (Son of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience

Our mum was admitted to this nursing home just over 2 years ago and she settled there very quickly. The staff at all levels were kind, professional and courteous at all times. The staff directly involved with our mum's care were brilliant - thank you very much indeed. I would have no hesitation in recommending

this care home to our family and friends in future.

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Review from S B (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience

All staff have been very caring, polite, friendly and helpful. Nothing is too much trouble. We are confident that Dad is being very well looked after. We would appreciate a little bit more information on how Dad has been, just a quick handover would suffice about how he has been.
Although the basic

care needs are very good, there does seem to be a lack of activities, outside of music in the day room Dad sometimes appears bored and maybe unstimulated.
Since 1-1 has been removed by healthcare assistants- Dad's incontinence has increased even though he can use the toilet.

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Review from I G (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience

We are pleased with our mother in this care home. The staff are warm and welcoming. The nurses on duty are very helpful and willing to answer questions. My only suggestion would be to have a chat to indicate how much my mother has eaten during the day.

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Review from S M (Power of Attorney of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience

The new management has started to show its benefits already, with the sense of team returning to the units. Seeing the same care staff looking after and knowing their residents, has made a very positive impact on the resident I know. Units have very specific needs and having a united and settled team

does make a huge difference. Glad to see the new management making the residents happy.

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Review from Mushtaq K (Son of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience

Your staff have failed miserably in the Bluebell ward!
My dad's emergency button is constantly being misplaced or simply unplugged by your staff on many occasions just because Dad is asking for small things, as said by one of your staff when I called. One of the shift nurses has been aggressive when

I have told them that Dad needs a toilet. Your shift nurse has said on many occasions that she is too busy to attend to Dad's needs.
It is very hard to understand what your staff are saying due to the lack of fluent English and basic communication skills.
Every time I call, your staff members inform me that you have a staff shortage and there is no workforce to resolve the issue. Why is that? As a manager, you should know that the care staff are at the heart of each home. Shortages of staff will cause an immediate deterioration of the quality of care. This is on you!
All previous complaints were brushed under the carpet. Should there be no resolution, this matter will become legal.

Reply from Freddie Cohen, Regional Manager at The Grange Care Centre

Thank you for bringing this to our attention. Whilst it is companies policy not to comment on individual cases, this was raised as a safeguarding and the outcome was found to be unsubstantiated and the Local Authority did not take this to the next stage as they were happy with the home's policies and procedures.

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Review from Jennifer H (Daughter-in-law of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience

Since I’ve gone into the home itself and met the staff and manager, I found them to be extremely pleasant and approachable, unlike my first encounter on the phone. My mother-in-law has received (and is getting) fantastic care. Would I recommend the home? Yes, I definitely would.

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Review from Susan A (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience

I had a very good experience with the home manager when the home was open for a visit in March. The COVID-19 test was made by her in the morning, and she was again seen on the floor. She leads by example and rallies her team behind her. My father has been in The Grange for 3-years, I have never seen

staff so caring. I saw him for the first time after almost a year. He was looking good, his room was clean, the whole environment looked different. The staff spoke to me in a polite manner. In fact, I was taken away by the level of care and attention given to the residents on the unit. I will strongly recommend this home. A big thank you to all the staff at The Grange.

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Review from Anne L (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident at The Grange for four years. The staff were kind and care was exceptional. Recently, however, my mum's valuables and care products have gone missing, new staff are unkind and dismissive. We are never updated with information about the home or our family member, and it’s very

difficult to get a response to a query. A few of the original staff are still approachable. I recommended the Grange to many friends. Sadly I couldn’t recommend it any more.

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Review from Amy S (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience

The staff are exceptional, and that is what makes a care home, staff that actually care. It was in unfortunate circumstances that I experienced the staff on such a personal level, Mum was a resident of The Grange from March 2020 and sadly moved into end of life care a year later. The Grange staff have

been compassionate and supportive throughout this difficult process.
The nursing staff on Primrose worked from a place of knowledge and wisdom; they treated mum and the family with dignity and respect that, writing this in Covid times, seems unheard of. Carers came to pay their last respects as they had been Mum's daily contact as well as stand-in family, for the last year.
I will be eternally grateful for the kindness of these people, I hope the group appreciate the staff they have on the ground who deliver more than just a service and deal with the day to day hardship and heartbreak of dementia.
I hope the staff are being valued. There is no Grange without these people.

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Review from Seema W (Daughter of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience

Terrible care home. The whole experience has been traumatic for my family, whilst dealing with an unwell relative. Some staff members work hard and make an effort, but others treat residents and relatives with contempt. Complaints aren't followed up by management, total disregard for concerns raised.

It may look nice visually, but apart from that, I wouldn't recommend this place to anyone, stay clear.

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Review from J D (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience

The lovely ladies that looked after my mum in her final weeks were wonderful, and I can't thank them enough.

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Review from V S (Friend of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience

A very well and professionally run care home. Genuine empathy and love for the residents. They were treated with respect and dignity. Congratulations to the staff and management.

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Review from Ann C (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience

I would like to thank the whole care team at The Grange. Sadly my Mum passed away in May. The end of life care Mum received was second to none. Thank you all so much for your care and compassion. Your kindness will never be forgotten. Thank you!

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Review from Derek H (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother was placed in The Grange since December 2018. She has received great care, kindness and compassion by the staff. I would like to mention some who have been outstanding - Team leader and staff.

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Review from Julie R (Niece of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience

My aunt has been a resident for 3 years, staff are always kind and courteous to her. She has formed friendly relationships with other residents and seems on the whole settled, although some days are getting rather difficult now due to advancing dementia. Her room is nice with patio doors opening onto

the garden, she loves the seeing birds every day. My absolute bugbear is the return of her clothes, we have brought her at least 100 pairs of pants during her time at the home each week I go she has none or 1 or 2 pairs, I go to the laundry and may find only 2 or 3 pairs, its ridiculous how week on week they disappear. They are all marked with her name and still disappear, we buy them each week for them to vanish it infuriates me. After another fall on Friday, I asked the staff to let me know what outcome was when she was taken to St Mary's, 2 days later still no contact. Weeks ago she was taken to the hospital about her pain in her eye, still no contact about what the outcome is! More definite contact with family needed.

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