Review from Julia Jane G (Daughter of Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience

My father has received the most exceptional care in the Rose Ward. He was cared for above all with love, affection and unbelievable kindness.
The standard of this care home is extremely high and my dad loved his meals with extra ice-cream. The kindness of the staff was exemplary.
My dad's family

live in South Africa and we were so at peace knowing how wonderfully he was cared for.
He was so very happy during his short stay here. Thank you all from the bottom of our hearts.

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Review from L Y (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience

As a family, we are very happy with the care received at The Grange and from Primrose Unit. We have built, and continue to build, a good relationship with the staff to ensure the best care possible is provided to our mum.

Entertainers/activities that go room to room would be useful so every resident

can see what is on offer.

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Review from Mohammad Shoib O (Resident) assisted by family/friend published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care taking, more than home.
Really so caring staff, very loving and very professional.
Thank you so much.
One suggestion, please arrange halal food for Muslim residents.

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Review from A L (Relative of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience

The Grange is very clean, warm and welcoming. The staff are friendly and helpful. The rooms and bathrooms are extremely clean. The bathrooms are extremely clean. The place feels very easy and welcoming. The food looks very good (good quality) The success of this place is the caring staff in all departments.

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Review from Joseph C (Nephew of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience

My uncle loves staying at The Grange. The staff are always happy and helpful.
The Grange gives residents a chance to live with dignity and comfort.
The management have always stuck to their word and helped with any technical or third party assessments and information.

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Review from Barbara K (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother moved to The Grange Care Centre after a lengthy stay in a hospital. We were advised she needed 'end of life care.' We were given a choice of three homes. This home was by far the nicest. The welcome of the staff, spotlessly clean, cheery settings, great facilities and dedicated, attentive

patient care. This was followed through right to the end. A difficult time for the family made so much less painful because of the excellent care.

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Review from S W (Daughter of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience

My mother spent nearly two years in The Grange Care Home before she succumbed to cancer and was moved to hospital for her last days at the age of 90.

The carers and nurses were all lovely, hard-working, polite, compassionate and caring. My mother was often very depressed but they would sit with her,

when they had the time, and try to cheer her up with conversation as she was an educated woman and kept all her mental faculties intact to the last.
The rooms and communal areas were kept clean and tidy but the carers seemed a bit over-worked for the number of very frail, bedridden and dependent residents plus the many afflicted with dementia that they had to look after and keep a close eye on.

All staff were willing to offer information and support when asked. Overall, I would recommend this care home.

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Review from Isabelle M (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience

We are extremely happy with my mother placement. The staff are efficient, reliable extremely welcoming, friendly. The refurbishments are really calming and have made the room very comfortable and pleasant to be in.
Staff always available to discuss and issues.

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Review from Mark B (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience

It's very comfortable. The staff are very nice especially the male carer on the Rose Unit.

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Review from Robert P (Resident) assisted by family/friend published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

The Grange is the best care home and they do an excellent service. The residents in the home are well looked after and the staff are very caring and attentive.

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Review from Anita D (Daughter-in-law of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience

My Mother-in-law has been very well looked after. The care, understanding and support is second to none.
The staff are very caring and are very caring of the dignity and feelings of the resident. we have complete faith in Grange Care, the staff and management.

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Review from Matthew S (Husband of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the level of care my wife has received at The Grange Care Centre since moving here last August. The staff are committed, caring and friendly and I have been impressed by the very low staff turnover. Cleanliness and hygiene are excellent and the menus are varied although

can be variable in quality.

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Review from Martin B (Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience

Good being around people, most of the staff are excellent. The only thing is that stuff goes missing.

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Review from R C (Friend of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience

We visit once a week and have always found the staff very pleasant.

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Review from M M (Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience

I find The Grange Care Centre a very good care home as I am only here until my flat has been refurbished. The activities are really good and the carers are very helpful. I have a social worker who I sometimes talk to but I wish I could see more of her so I can catch up with any news about my flat. With

all that's going on I am satisfied.

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Review from Keith D (Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience

Having stayed here 3 times or so over the years, the service seems to improve all the time.
From top to bottom the home is run extremely well. The cleaners are all friendly and fantastic. The food is of very high standard, thanks to the chef.
The management keep a low profile and let the staff do

what they do best, but are there when needed for discussion and advice.
The icing on the cake for me are the staff. Friendly, helpful and fun but most importantly fantastic at their job.
Best summed up if I had an elderly relative, this would be the place to bring them for care.

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Review from David P (Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience

I am neither happy nor unhappy with living at the Grange Care Centre. But I will say this it is not for young people, they mainly cater for the elderly.

The food here is of poor quality. So much so I cook my own food. I buy it from Tesco and have it delivered.

I am pretty much independent, there

are only a few things I cannot do, like put ointment on my back.

I can shower/toilet by myself.

Reply from Sherry Mutambiranwa, Home Manager at The Grange Care Centre

I'm sorry that D P does not like the food served at the home. There is an option to choose or order an alternative from what has been served to the majority of the residents. It is difficult to cater to everyone's taste in a home with 160 residents but the chef tries hard and will prepare special orders.

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Review from P S (Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience

Staff are excellent, the facilities are excellent, the only downside is the food. It is repetitive and the same each day, stew every day. Yesterday I asked for scrambled eggs and tea and white bread, this morning I ended up with beans, sausage, toast, bacon, which I am not allowed to take. The lifts

are not working, getting downstairs is not a problem but getting upstairs is a problem. They work for one day and then not working.

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The Grange Care Centre

Care Provided by The Grange Care Centre

Good to Know

Funding & Fees Guide for The Grange Care Centre

Facilities