Greenhill Nursing Home

5 Oaklands Road, Bromley BR1 3SJ
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9.8 43 Reviews
  • Greenhill Nursing Home, Bromley
Greenhill Nursing Home is located in a quiet, residential part of Bromley, Kent. They offer a warm and loving home, with a high standard of person-centred care to sixty four older people living with physical disabilities, dementia or elderly, frail nursing needs. Nurses and carers provide full nursing and clinical care twenty four hours a day. They are dedicated to caring for residents with dignity, respect and compassion and to serving residents’ social, physical, clinical and emotional needs.

Staff are loyal and hardworking, ensuring a strong continuity of care for residents and work to encourage independence and freedom of choice.

Residents’ bedrooms are spread across three accessible, secure floors and are well appointed, spacious and have ensuite facilities. Each floor benefits from a large dining area, kitchenette and spacious lounge. All bedrooms enjoy pleasant views onto gardens or the surrounding residential area. Whilst rooms are presented fully furnished to a high decorative standard, they encourage residents to personalise their bedrooms as they wish.

All meals are prepared onsite using fresh ingredients. Menus are prepared and updated on a regular basis, in full consultation with residents and their advocates. Carers are committed to ensuring that any dietary needs and preferences are met and that varied and nutritional meals are available to suit every cultural and personal choice.

Greenhill benefits from a diverse programme of activities, events and excursions, salon and treatment room, dedicated activities lounge and a large decked terrace. Strong community relationships ensure strong pastoral and religious support, with weekly church services in the home.   

The team would be delighted to welcome you to Greenhill or provide further information by post or telephone about life in the home.

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Care Provided by Greenhill Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dee Gumbo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Greenhill Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,890
    • Self-Funded Nursing Dementia Care from £1,890
    • RESPITE Self-Funded Nursing Care from £1,890
    • RESPITE Self-Funded Nursing Dementia Care from £1,890

  • Please enquire directly
  • (these prices are only a guideline, please contact Greenhill Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has protected meal times, therefore they do ask if you can avoid visiting between 8:30am to 9am, 12:30pm to 1:30pm and 5pm to 6pm. Thank you.


  • Parking

  • Small free car park at the rear of the home or free road parking


Greenhill Nursing Home Reviews (43)

Total of 43, showing 21-40
9.8

Greenhill Nursing Home has a Review Score of 9.8 (9.773) out of 10, based on 23 reviews in the last 2 years. Over all time Greenhill Nursing Home has 43 reviews.

Overall Experience

  • 33
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Review from John M (Wife of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife looks well cared for. When I see her she is clean of body and clothes and her hair is brushed. The staff are caring and friendly. I feel that the staff listen to me and communicate with me. The nursing home is spacious, airy and not smelly. I think that more carers are needed as this is a very
labour-intensive job. This review is based on my visiting about four times a week for one and a half hours each time, so I could be missing things.

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Review from Karla B (Granddaughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, patient and understanding.

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Review from C P (Husband of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very pleased, permanent staff are helpful and very kind. Management is excellent, good at communication and leads by example in caring for the residents. We have noticed a slight decline in the agency staff since the change of company, in the Autumn of last year.

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Review from Gordon C (Son of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and patience are very obvious as the staff look after Mum’s daily needs. The communication from the staff and the management has been very helpful and they make the effort to keep us informed.

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Review from J M (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I visited before Mum’s admission I felt Greenhill was where Mum should be. Greenhill is a very special home offering high-quality care that is delivered in a professional gentle manner. The excellent managers lead and guide an excellent staff team. Staff work tirelessly to ensure everyone
is supported with kindness and dignity. They treat Mum as an individual and have taken the time to get to know and understand her. Staff always contact me if there are any concerns. They involve and update me on any changes to Mum’s care plan or medical issues. They always put her needs first.
Since her admission, Mum has put on weight and her difficult dietary needs are met. The catering and housekeeping teams work extremely hard delivering tempting meals and keeping the home sparkling clean; while the activities and pastoral teams all put a lot of thought and care into the range of activities and services they offer.
I am reassured and thankful that Mum lives at Greenhill.

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Review from Jill H (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Greenhill Nursing Home treated my mother with the utmost care and respect and I cannot praise them enough! Her wellbeing was always at the forefront and she was greeted with a smile and compassion. Thank you for making my mother's final months happy and peaceful.

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Review from Sarah W (Relative of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Greenhill beginning of Covid so I didn't view this home. I only heard of Greenhill through friends who highly rated it, I was so nervous about placing her in there not knowing what I was letting myself in for but now I know I have made the best choice. Our family have been extremely
happy with the support and care our mother has received and we would highly recommend this home to anyone who is looking for a good home.
All staff are excellent, informative, helpful, friendly and nothing is too much trouble and they treat our mother with dignity and lots of care. Greenhill is so clean and fresh to the standard of clinical there are also many activities.
My last word is to thank all staff at Greenhill for their hard work in these challenging circumstances.

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Review from T D (Sister-in-law of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is receiving palliative care and has actually improved since he has been having care at the nursing home. During his time when unable to visit, the staff have been extremely helpful, dealing with enquiries etc by telephone only. Each person I have spoken to has always made time to
help, whatever the issue.

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Review from C J (Son of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill is the second home my mum has been in after 3 lengthy stays in hospital.
The home has been excellent especially during these testing times. The staff can't be faulted for care and commitment to its residents.

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Review from M M (Daughter of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been struck by the loving quality of the care given. Each resident is treated with dignity and respect for the individual. I wouldn't hesitate to recommend this care home.

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Review from Lorraine C (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Greenhill from the hospital after a severe stroke for a 6-week review. We couldn’t choose or view the home due to Covid which was very concerning. And we couldn’t see her. From the moment she arrived the care was excellent. Every effort was made to reassure us that she was in
good hands. Video calls were allowed which was such a comfort. We could see her looking well cared for and with her things around her. Staff were always upbeat and positive but realistic when there was cause for concern. Communication was regular and detailed. They treated mum as an individual with care and respect. When it came to the end of life and we were allowed in there was compassion and understanding. It has left me with a feeling of peace and comfort to look back on.

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Review from Marguerite (Daughter of Resident) published on 22 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive, kind hard-working staff. Know my mother as an individual. In fact, all staff throughout Greenhill know and consider my mother very well.

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Review from Paul R (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great relief to find Greenhill Nursing Home in April after searching for a nursing home for mum. Wanted a cross between hospital and a home. Which it is. Thanks to wonderful caring consistent staff, purpose built building, very well managed. Recommended without reservation.

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Review from Sharon J (Niece of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was told about this home from a friend whose mum is here and I looked at quite a few but my uncle is very happy here and I too am very pleased. I like the way you can come in at any time of the day. The staff are great.

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Review from I W (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is extremely friendly and nothing is too much trouble, however many questions you ask.

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Review from Elaine C (Niece of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think it is a very good home but there are not enough carers and nurses to cope with the number of residents.

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Review from Carolyn A (Niece of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy that my aunt is in Greenhills as the carers and management who work there are excellent.
The nursing care she receives is very efficient and kind.
The severe stroke my aunt suffered robbed her of her speech, she has to be hoisted in and out of bed and the left side of her body
(she was left-handed) has left her paralysed.
But with the carers' help, she has started to feed herself using her right hand.
Unfortunately, they are very short of nurses and carers.

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Review from Irene M (Niece of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Before my Aunt was assessed for Greenhill, Bromley, we inspected approximately 12 care homes.
This was by far the best.
Occasionally you have smells, but to be expected because there are residents with many needs.
The carers and management are excellent.
In my opinion though, not enough carers for
the number of residents in the home.
They do employ agency staff but why not pay more to the employed staff? And recruit more?

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Review from Leisa M (Niece of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the home.
Unfortunately, there are not enough carers for the residents and when my aunt gets hoisted in and out of bed she likes to have familiar faces as she cannot speak or move.
Overall the carers and management cope very well.

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Review from Warren B (Son of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Greenhill for 18 months now and we as a family feel lucky we found Greenhill.
The staff are excellent and very approachable. The care given to my father is outstanding. The only negative is the amount of agency staff especially at weekends who lack the knowledge about
individual patients and their needs.
Overall an excellent facility and very well run.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Greenhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Greenhill Nursing Home is calculated as follows: ( (213 Excellents x 5) + (51 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 269 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenhill Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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