Greville House

Greville Road, Richmond TW10 6HR
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9.6 45 Reviews
  • Greville House, Richmond
Greville House in Richmond delivers high quality care for residents looking for nursing, residential and respite care. The dementia suite ensures that people living with dementia, Alzheimer's and other types of dementia receive specialist care in a supportive and well-resourced environment.

Every bedroom in the home is bright and spacious and benefits from en-suite facilities. The team encourages residents to personalise their room to help them settle in and make it their own. Greville House also has a wide choice of lounges, including a sunny garden room.

Each floor has a dining room with a kitchenette where residents can make their own drinks and snacks if they wish to. The home also has a quiet room, a hair salon, and pleasant secure, landscaped gardens.

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Care Provided by Greville House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Irone Johnson-Dyer (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greville House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,940
    • Self-Funded Residential Dementia Care from £2,030
    • Self-Funded Nursing Care from £2,180
    • Self-Funded Nursing Dementia Care from £2,270
    • RESPITE Self-Funded Residential Care from £2,150
    • RESPITE Self-Funded Residential Dementia Care from £2,240
    • RESPITE Self-Funded Nursing Care from £2,390
    • RESPITE Self-Funded Nursing Dementia Care from £2,480

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Greville House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Greville House Reviews (45)

Total of 45, showing 1-20
9.6

Greville House has a Review Score of 9.6 (9.617) out of 10, based on 14 reviews in the last 2 years. Over all time Greville House has 45 reviews.

Overall Experience

  • 33
  • 7
  • 1
  • 0
  • 4

Date Published

45
4
5
14
31

Review from Mark L (Son of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at the Greville House Care Home on the whole is an excellent one, in which my mother was adopted into the family at Greville House and was treated in a manner with sensitivity and professionalism. There is never too much trouble and is always with a smile.

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Review from Kim W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here nearly 2 years. I visit a few times a week, everyone is always so kind and friendly. Mum is well looked after it's like a hotel, wonderful food, good entertainment and any treatment needed is sorted out quickly.

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Review from Christine H (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mum who has dementia is treated amazingly, wonderful as I am when visiting mum. The team led by the manager are one big happy family. We as a family are more than happy as Mum living there although sad for us is treated with dignity respect and outstanding care.
They also have a great
activity team although mum doesn't always want to participate she is always asked and encouraged.
We mentioned on Tuesday that Mum's chest of drawers was sticking, when we visited today there was a new chest of drawers and wardrobe in her room.
From the bottom of my heart, I cannot thank this amazing team enough.

Reply from Fiona Madder, Home Manager at Greville House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from Steven C (Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best Christmas I have had in a very long time at Greville House. The staff really went out of their way to make it a special Christmas day. The chef and his staff made sure the food was excellent, as it always is. Activities was 100%.

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Review from H M (Nephew of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the last four months of her life in nursing care at Greville House, mostly in palliative care. The staff were very helpful and friendly at all times. They were ready to do what was needed, without fussing about formalities. The nursing staff were very attentive and worked closely with
the regular doctor to ensure that my aunt was as comfortable as possible and was sympathetically treated at a difficult time.

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Review from J M (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We live near Manchester and it is so reassuring to see how well cared for my parents-in-law are. All staff make Greville House feel so very welcoming. It feels like a home from home. We also enjoy seeing the posts on social media - I feel like I know the other residents.
Thank you so very much for
all the care you give - words cannot express how much it means to us.

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Review from R C (Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 91 years of age and have been in the care home since March of this year. Directly I arrived here and felt completely at home in a warm and comfortable environment. The staff here are very attentive and friendly and do their best to cater for all my needs.

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Review from M C (Friend of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say how impressed I am by the care given to one of your clients by your activities coordinator. She displays compassion, patience and professionalism at all times. Many Thanks.

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Review from C C (Friend of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My neighbour was sent to Greville House for a few weeks while he was found somewhere more suitable (still there). When we first visited everyone seemed nice. After a few visits and raising a few concerns things changed. I have spoken to the Manager once so mainly deal with the deputy. We are my neighbour's
next of kin but we're not being informed about health issues or hospital admissions. He has no interaction with anyone. His health and personality are fast deteriorating which is heartbreaking to see.
My main concern is how basic and dirty my neighbour's room is. The walls are soiled, and the chair next to his bed has got so many old dried-in bodily fluids it turns your stomach.
He has open electric cables behind his bed, the place is a health and safety concern. The place is very formal, no friendly staff. I am trying my hardest to get my neighbour out as soon as possible. The place needs a deep clean and soiled furniture thrown out. I have informed the head office and the Quality Care Commission

Reply from Samantha Debenham, Reviews Team at Greville House

Thank you for taking the time to leave a review. At Greville House we set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Unfortunately, we cannot give out confidential information about residents in our care to those who are not a resident’s next of kin. We understand that this complaint has been processed and note that you have since asked for this complaint to be closed. We would like to reassure anyone reading this complaint that social services have spoken with the resident in question, who expressed their love for Greville House and satisfaction with the staff’s excellent treatment.


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Review from Harold F (Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greville House provides a sympathetic and understands my needs, both physical and mental. It is a comprehensive source of help, which fully meets my needs. The staff are well trained and understanding of my situation. There is a comprehensive programme of activities which benefit me and so I see the
other residents. The living facilities are excellent. The sense of community is supported and an important part of my treatment.

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Review from Penny S (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been at Greville House she has gained a new lease of life. She is always busy with clubs and activities and has made many new friends, her health has improved too.

Reply from Fiona Madder, Reviews Team at Greville House

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care provided. At Greville House Care Home & Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Caroline L (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arrived at Greville House in March 2022 as an emergency respite resident, which has turned permanent. It was the best decision my sister and I made as Mum is safe and very well cared for. Her carers are so kind and patient and are always happy to chat and give updates on how Mum has been. The team
have such experience and know how to anticipate our mum's needs. You have to be a particular kind of person to undertake care work and the world would be a better place if every care home had staff like those at Greville House.

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Review from Wayne H (Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home in Richmond.

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Review from Satori E (Sister of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and residents alike have been very friendly and welcoming to both my brother (resident) and his family. Management and staff have continuously given great communication with family. The environment is always clean and tidy with lovely outdoor space. We will definitely be visiting with our thanks
and appreciation.

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Review from Kalpna P (Daughter of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say what an excellent job the staff did with my father. An excellent shave and motivated him to eat and a fantastic haircut.

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Review from Derek B (Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well cared for and am supported.

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Review from Gloria B (Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated very well. The staff are very helpful and pleasant. Four staff members in particular.

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Review from C B (Husband of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit daily because I live nearby. My wife has been a resident for nearly three years. The staff are kind, respectful and hard working. There is always a happy atmosphere in the place, which says a lot about the management. Good food and good facilities. I see this every day. Thank you!

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Review from M R (Respite Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

1) Chaotic staff. Management, reminiscent of a TV comedy e.g. residents at the table waiting to be served lunch were treated to a stand-up row between the manager, deputy manager, and nurse about a new resident's condition! Very unprofessional, but typical!
2) Food menu is unbalanced. Had to ask the
chef for fruit and a full breakfast and for something other than cake for pudding.
3) My requests to speak to a nurse, when I was unwell, were not taken seriously and over-the-counter medicine was refused.

Reply from Samantha Debenham, Personal Assistant at Greville House

We are sorry to hear about your experience and that you felt our service fell short of the level consistent with Greville House. We appreciate you reaching out as we can only learn and improve from all feedback we receive. Please be reassured that residents' privacy is paramount to us and we will be reinforcing this in our team meetings. Our menu is designed by Care UK chefs with considerations for nutritional needs as well as special diets. We have a range of dishes available with at least two choices of main meals on the menu, however if a resident would like an alternative option this is always catered for when requested. Our home manager would be more than happy to discuss your third point privately and welcomes you to contact them to discuss your concerns further.


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Review from M G (Respite Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My only complaint is that the vegetables are always overcooked.

Reply from Samantha Debenham, Personal Assistant at Greville House

Thank you for taking the time to write a review for Greville House and for your positive scores for your overall experience. We are sorry to read that you were not satisfied with the vegetables accompanying your meals during your stay here. We endeavour to abide by standards enjoyed by most residents here at Greville House, many of whom enjoy their vegetables soft. However, we are always able to accommodate personal requests to ensure every resident has their needs and choices met. Please do feel welcome to request your preferences should you join us again.


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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Greville House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Greville House is calculated as follows: ( (136 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 167 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greville House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Irone

Irone Johnson-Dyer

Job Title: Home Manager

My team and I have a genuine passion for caring for our residents and ensuring they’re treated with respect and dignity, my philosophy is that there are no weak links in the team and it is a daily challenge that I set for myself to develop others as well as myself so our residents receive the best care. Family and friends have an expectation that their relative is treated with the best care and over the years I have seen the level of trust they have in us as we continue to grow.


Frequently Asked Questions about Greville House

What types of Care is Greville House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greville House provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Greville House have?

There are 59 Single Rooms.

What are the Facilities & Services at Greville House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greville House to the centre of Richmond?

0.7 mile(s) as the crow flies, distance by road may be significantly further.