Greville House

Greville Road, Richmond TW10 6HR
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9.6 45 Reviews
  • Greville House, Richmond
Greville House in Richmond delivers high quality care for residents looking for nursing, residential and respite care. The dementia suite ensures that people living with dementia, Alzheimer's and other types of dementia receive specialist care in a supportive and well-resourced environment.

Every bedroom in the home is bright and spacious and benefits from en-suite facilities. The team encourages residents to personalise their room to help them settle in and make it their own. Greville House also has a wide choice of lounges, including a sunny garden room.

Each floor has a dining room with a kitchenette where residents can make their own drinks and snacks if they wish to. The home also has a quiet room, a hair salon, and pleasant secure, landscaped gardens.

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Care Provided by Greville House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Irone Johnson-Dyer (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greville House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,940
    • Self-Funded Residential Dementia Care from £2,030
    • Self-Funded Nursing Care from £2,180
    • Self-Funded Nursing Dementia Care from £2,270
    • RESPITE Self-Funded Residential Care from £2,150
    • RESPITE Self-Funded Residential Dementia Care from £2,240
    • RESPITE Self-Funded Nursing Care from £2,390
    • RESPITE Self-Funded Nursing Dementia Care from £2,480

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Greville House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Greville House Reviews (45)

Total of 45, showing 21-40
9.6

Greville House has a Review Score of 9.6 (9.617) out of 10, based on 14 reviews in the last 2 years. Over all time Greville House has 45 reviews.

Overall Experience

  • 33
  • 7
  • 1
  • 0
  • 4

Date Published

45
4
5
14
31

Review from Christine S (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could I would give Greville House an outstanding. Wonderful staff, always pleasant and helpful, nothing is too much trouble. Mum has thrived here. The manager is kind and always ready to listen to any concerns or suggestions. In June, the staff arranged a garden party to celebrate the Queen's Platinum
Jubilee, they worked hard to ensure everyone had a lovely afternoon. It has been pleasant to sit outside, in the well-kept garden during the summer months. The choice of menu is excellent.

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Review from L C (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greville House was a new experience for my mother and a very pleasant one. Everyone welcomed her and made every effort to help her settle into a new phase in her life. Cannot thank them enough for all their help and kindness.

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Review from Nicola B (Great-Niece of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As with anyone looking for a care home for a loved one, we wanted to ensure we found and happy, caring home from home for our great aunt, and Greville House met all our hopes and more. We felt confident she was looked after and given a safe, enjoyable place to be whilst we were away.

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Review from Claire B (Wife of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a fortnight of respite care in this excellent nursing home. He needs a lot of care and this was provided by competent and friendly staff. They and the home administrator inspired me with confidence to leave him in safe hands while I had a much-needed rest and holiday. I shall certainly
use their services again.

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Review from J G (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old dad has recently moved into Greville House in Richmond after a fall at home & a spell in hospital. He lived independently with no support so we were unsure how he would transition to care. However dad has settled in really well & is very happy with the care he is receiving - he has nothing
but good things to say about the staff & the food. We are very grateful to all the staff who have supported him in his transition & who have helped us to feel comfortable returning to Australia, knowing he is happy, well fed & well looked after.

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Review from J B (Wife of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Greville House in August 2021, but Covid restrictions have been handled efficiently and with flexibility within the law. All staff are friendly and helpful, however, it seems to me that there is a problem at times with staff shortages.

Reply from Samantha Debenham, Personal Assistant at Greville House

Thank you for taking the time to write a review and for your positive scores regarding your overall experience with us. We are delighted to hear that you value our efforts in creating a friendly atmosphere at Greville House and we are pleased that you find our staff friendly and helpful. As you can imagine the pandemic has presented its challenges and our top priority throughout has remained keeping residents and staff safe. This has therefore at times meant putting changes in place to our staff rotas, allowing staff to self-isolate to protect them and residents, while ensuring other team members are allocated additional hours to provide cover and ensure residents are always being cared for.


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Review from Peter S (Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident of the care home since May 2021. Whilst being here I have found the residence very comfortable and food very good, all the staff are very helpful and try very hard to understand the needs of all their residents. I leave today and am very happy with everything, including the staff
and management.

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Review from C H (Brother of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided excellent care for my sister and kept me informed of all developments.

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Review from Gordon B (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5 months in hospital, I came here very down. That changed when I met the staff who could see that and came in and talked up my spirits. Also, all the carers were nice, friendly and kind. I would like also to thank the cleaners who were all cheerful and good at their job. Also, my good friend,
the maintenance man, who set up my TV and bed. Of course, this was all down to a brilliant manager and sister. I will miss you all.

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Review from Wayne A (Son of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been fantastic and have provided outstanding care for my father. I have seen ho, flourish since coming to Greville House. He is happy and speaks fondly of the staff. Thank you all at Greville House, you do a fantastic job.

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Review from C H (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been extremely impressed by the dedication, friendliness and professionalism of all the staff at Greville Home in caring for my mother and her complex needs. It is done with care, loving and sensitivity, and I and my family are most grateful.

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Review from Donald W (Son of Resident) published on 12 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased at the way the staff made my dad feel at home, giving a feeling of self worth and understanding despite his condition.

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Review from D L (Son of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise and gratitude for the outstanding care and attention which the entire Grenville House team has given my mother over the past three years. They have performed exceptionally well despite daunting circumstances and deserve far more recognition than they currently receive.

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Review from R W (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very caring and attentive. They are very kind to my mum. The care home is clean, and the food is good.

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Review from C T (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very good time here. I ate and drank well. Everything was very good, I cannot find a fault.

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Review from M S (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff - so very happy my mother will be spending what time she has left receiving such good care. She is happy, therefore, so am I.

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Review from Donna D (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is very clean.
All care workers are friendly and approachable.
Mum seems to be well cared for.

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Review from Robert R (Husband of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank the staff at Greville House for their fantastic efforts in looking after my wife and the other residents particularly over these last few weeks; it has been a tough time for everyone, especially when visits stopped again, but the team have laid on splendid entertainment and kept me informed
by video link - that was so important for me. My wife also had her birthday on the 29th of December and again the staff made it a special day for her with singing and decorations; I was able to watch her on the link when the staff opened her presents for her - that was great. A massive thank you to everyone at Greville House.

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Review from Bridget F (Daughter of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been extremely ill, in July (with a NON-Covid illness) and spent several weeks in hospital followed by a few weeks in a Rehabilitation hospital. It soon became apparent she was not going to manage to walk as she used to. So, the decision to place her in Greville House was taken. I and
my siblings have been most impressed with the loving support the Nursing and Caring staff have shown my mother. They have made her welcome, from the start of her moving in, providing her with the assurance she needed, and making her stay at Greville House easier for her to accept. I visit my mother regularly, but on visiting her last week, I was thrilled to see just how well she is looking. Something I didn't expect to see. She is happy, has made friends with some of the other residents, gets along very well with the staff. So thank you to you all. You are amazing.

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Review from Marie W (Wife of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Greville House for just over two years. It took a long time to settle in as he is registered blind, his hearing and speech impaired and his mobility nil. However, he seems much happier now particularly since the change in management. The staff also are more welcoming
and relaxed, communications with relatives has improved 100% and so has the atmosphere in general. We have regular zoom meetings between relatives and staff in a free and open exchange. The catering is excellent and the specialist nursing staff attentive and caring. I feel they have dealt with the Coronavirus crisis efficiently and with consideration to the well being of residents and relatives. This last year has really been a severe test emotionally for relatives and residents and organisationally for the Greville House staff - to their credit, they have worked extremely hard to maintain good standards of care, stability and security for residents.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Greville House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Greville House is calculated as follows: ( (136 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 167 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greville House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Irone

Irone Johnson-Dyer

Job Title: Home Manager

My team and I have a genuine passion for caring for our residents and ensuring they’re treated with respect and dignity, my philosophy is that there are no weak links in the team and it is a daily challenge that I set for myself to develop others as well as myself so our residents receive the best care. Family and friends have an expectation that their relative is treated with the best care and over the years I have seen the level of trust they have in us as we continue to grow.