Greville House

Greville Road, Richmond TW10 6HR
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9.6 45 Reviews
  • Greville House, Richmond
Greville House in Richmond delivers high quality care for residents looking for nursing, residential and respite care. The dementia suite ensures that people living with dementia, Alzheimer's and other types of dementia receive specialist care in a supportive and well-resourced environment.

Every bedroom in the home is bright and spacious and benefits from en-suite facilities. The team encourages residents to personalise their room to help them settle in and make it their own. Greville House also has a wide choice of lounges, including a sunny garden room.

Each floor has a dining room with a kitchenette where residents can make their own drinks and snacks if they wish to. The home also has a quiet room, a hair salon, and pleasant secure, landscaped gardens.

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Care Provided by Greville House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Irone Johnson-Dyer (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greville House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,940
    • Self-Funded Residential Dementia Care from £2,030
    • Self-Funded Nursing Care from £2,180
    • Self-Funded Nursing Dementia Care from £2,270
    • RESPITE Self-Funded Residential Care from £2,150
    • RESPITE Self-Funded Residential Dementia Care from £2,240
    • RESPITE Self-Funded Nursing Care from £2,390
    • RESPITE Self-Funded Nursing Dementia Care from £2,480

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Greville House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • on-site


Greville House Reviews (45)

Total of 45, showing 41-45
9.6

Greville House has a Review Score of 9.6 (9.617) out of 10, based on 14 reviews in the last 2 years. Over all time Greville House has 45 reviews.

Overall Experience

  • 33
  • 7
  • 1
  • 0
  • 4

Date Published

45
4
5
14
31

Review from Miranda D (Daughter of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was resident in Greville House for 3 months during which time she was extremely unhappy and her health deteriorated. She often complained that during the night staff were unwilling to come to her aid and during the day she was made to feel a nuisance when asking for help with small tasks.
Many times I rang and she was upset because staff had shouted at her. When visiting, the place seemed chaotic, noisy and the reception was regularly left unattended so it was difficult to get through. The internet connection is extremely unstable in some parts of the building so Skyping can be very unsatisfactory. There are some genuinely lovely carers there but unfortunately they were overshadowed the insensitivity and lack of empathy displayed by more senior members of staff. I would not recommend this place to anybody.

Reply from Samantha Debenham, Personal Assistant at Greville House

Thank you for your feedback regarding your mother’s care at Greville House. We do take your concerns seriously and would like to thank you for taking the time to share your views. We always aim to deliver an excellent experience for residents and their families and we did our best to ensure your mother received all the care and support she needed during her stay. However, we are very sorry to hear that your expectations have not been meet on this occasion. We understand that the Regional Director has followed this up directly with you, but thanks again for your feedback.


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Review from Susan D (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, Greville House is good, however, I do receive calls from my mother on a regular basis upset because she has been treated like a child or shouted at. She says she has woken abruptly from sleep and not given enough time to gather herself. She needs help in some areas, i.e hairwashing on a regular
basis, her legs washed and creamed daily. She feels pressured into eating more than her appetite will allow. Unfortunately, the family are not with her 24/7 so we are not able to see how she is treated when we are not there, I find the carers to be very nice people but I don't live with them, so I don't really know. It is our duty as her family to put our Mum's best interests at the forefront.

Reply from Samantha Debenham, Personal Assistant at Greville House

We are grateful for your constructive feedback. Your mother has been with us for close to a year and within that time, we have tried to accommodate her every need, which includes our staff making sure her hair was cared for when the home hairdresser was unable to come in due to COVID. We do a full dependency analysis for each resident, which is used to plan your mother’s care team, in order to ensure that care is safe and appropriate for her needs at all times. However, we do take your concerns seriously and will pass your comments to the home manager, who will be in touch.


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Review from S R (Son of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mother was there for less than a month. Deteriorated rapidly and the staff didn't seem to be aware. They knew very little about my Mother. On the day before she died, I complained to the manager about how bad she was but the manager seemed to think she was Ok. Found staff arguing on occasions. Would
not recommend to anyone.

Reply from Samantha Debenham, Personal Assistant at Greville House

We always aim to provide the best care possible to all our residents and their families and we are sorry that, in this instance, we did not meet your expectations of the level of care provided. Prior to admission, we carried out a detailed assessment of your mother’s care needs before she was discharged from hospital, ensuring other care professionals and family members were fully involved in this process. This involvement continued throughout the duration of your mother’s stay with us and further support was enlisted as your mother’s needs increased. Your feedback is very important to us and while we do not want to go into the detail of your mother’s particular circumstances on a public forum, we would encourage you to contact us to discuss this in more detail.


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Review from Peter B (Son of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Greville House for 16 months and I have always been very impressed with the home, staff and facilities they provide.
Any problems we have, the management staff are always there to help.
I cannot fault this home in any way.

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Review from J M (Sister of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a relatively new resident so is not eligible for a review yet. However, I have always found the staff to be accommodating, helpful and willing to sort out any problems and have gone out of their way to make my sister welcome and very comfortable.

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Current Review Score: 9.6 (9.617)

Overview of Review Score

The Review Score of 9.6 (9.617) out of 10 for Greville House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.617 for Greville House is calculated as follows: ( (136 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 167 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greville House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Irone

Irone Johnson-Dyer

Job Title: Home Manager

My team and I have a genuine passion for caring for our residents and ensuring they’re treated with respect and dignity, my philosophy is that there are no weak links in the team and it is a daily challenge that I set for myself to develop others as well as myself so our residents receive the best care. Family and friends have an expectation that their relative is treated with the best care and over the years I have seen the level of trust they have in us as we continue to grow.