Hadley Lawns Care Home

Kitts End Road, Hadley Highstone, Barnet EN5 4QE
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9.2 53 Reviews
  • Hadley Lawns Care Home, Barnet
Here on the northern edge of Barnet, Hadley Lawns warmly welcomes those in need of nursing, residential and palliative care. That could be for a few short weeks of respite for a break, whilst recovering from an operation, or a long-term move. Whatever the reason, their doors are open, advanced bookings available.

There are lots of places to relax and residents can experience a little pampering in the hair and beauty salon, choose a book from the library, or enjoy a quiet cup of coffee in the conservatory.

Outside, the well-tended gardens are easily accessible for wheelchairs. There's plenty of space on the terrace to sit and enjoy the fresh air and sunshine, and there are raised flower beds for anyone who'd like to do a spot of gardening.

A nutritious menu of food takes account of personal taste, with the chef taking pride in fresh and seasonal produce as well as supporting sound nutrition.

Residents are able to enjoy a variety of activities as well as regular shopping trips and days out. There’s a real sense of community at Hadley Lawns. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Hadley Lawns Care Home.

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Care Provided by Hadley Lawns Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sophie Willis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Hadley Lawns Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Hadley Lawns Care Home Reviews (53)

Total of 53, showing 1-20
9.2

Hadley Lawns Care Home has a Review Score of 9.2 (9.225) out of 10, based on 8 reviews in the last 2 years. Over all time Hadley Lawns Care Home has 53 reviews.

Overall Experience

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Review from A K (Friend of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has only been a resident for a short period of time following a quick introduction process. I can only express how kind, helpful and supportive all the staff have been and how happy I am that my friend has settled in so well, so quickly and with great warmth. I have found all aspects to have
been handled excellently. But as I have not enjoyed either food or activity personally do not feel I can rate.

Reply from Rosie Smith, Customer Advisor at Hadley Lawns Care Home

Hello and thank you for taking the time to leave the staff at Hadley Lawns Care Home such a lovely review. We are thrilled to hear that the staff are "kind", "helpful" and "supportive" and that your friend feels settled within the home. We hope that you continue visiting and that your friend continues to enjoy their stay!


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Review from P E (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremly attentive staff.

Reply from Grace Langfield, Customer Service Adviser at Hadley Lawns Care Home

We appreciate you taking the time to leave us your comments. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


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Review from M Y (Respite Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the cleanliness of the home is exceptional, there is always a smell of freshness and not the usual smell. The staff are always cheerful and caring my overall experience is great.
The home manager is a real gentleman and pays immediate attention to anything raised with him. The staff member
is an absolute star and I cannot imagine the home being run the way it is without her.

Reply from David Mclean, Customer Service Adviser at Hadley Lawns Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from former residents feeling like they have been cared for and looked after. We will certainly pass your comments on to the manager and thank you for choosing Hadley Lawns for your stay.


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Review from Hans W (Nephew of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has moved into Hadley Lawns she has regained the use of her hands holding a knife and fork etc. And now has the independence again. This is some ability she lost while being in hospital care for some time being hand feed. But with the fantastic help of the staff and superb guidance from
the management team she has regained some dignity again, this is nothing short of a miracle in my eyes. And the icing on the cake is that she is extremely comfortable and happy in the environment around her. And this is taking into consideration that she is blind. All this in just a week. I am personally grateful for the care, support and kindness she is receiving from an amazing team who are always happy to help.

Reply from David Mclean, Customer Service Adviser at Hadley Lawns Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and glad to hear Hadley Lawns Care Home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your aunt with the best possible care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Sam C (Friend of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take a moment to express my heartfelt gratitude for the outstanding care and support you guys have provided to my dear friend during her time at your care home. The dedication and compassion of your team, have not gone unnoticed.
I would like to extend a special thanks to the home manager
who has truly transformed this care home into a warm and welcoming living place. Her leadership and commitment to improving the quality of life for the residents are remarkable.
It's reassuring to know that my friend is in such caring and capable hands, and I can see the positive impact this has had on their well-being. Your facility has become a true home, and I'm grateful for the kindness and professionalism of your entire staff.
Thank you for all that you do. Your hard work and commitment make a significant difference in the lives of the residents and their families. Keep up the excellent work.
Warm regards.

Reply from David Mclean, Customer Service Adviser at Hadley Lawns Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. It is always nice to hear words like “kindness and professionalism” being used to describe our care. We will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from A S (Brother of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff looked after my brother really well. He enjoyed the activity room and outings. The staff always kept in touch about him as we live a long way from Hadley Lawns Care Home. They were very caring right up until the end of his life with dignity and respect. Still phoning to let us know what
was happening. A very big thank you to them all.

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Review from D M (Niece of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at Hadley Lawns Care Home have been very helpful and friendly towards myself and my aunt. Two staff members went above and beyond to help settle her in. She is even taking part in activities now.

Reply from David Mclean, Customer Service Adviser at Hadley Lawns Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “very helpful" and “friendly” being used to describe our care. We are happy to hear that Hadley Lawns care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your Aunt's stay as comfortable as possible.


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Review from T D (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wanted a caring and friendly environment for my 98 year old mother. She regards her carers as her family and they all relate to her similarly. She is so very well looked after. The staff are kind, very caring yet extremely professional. Her general mobility and state of health is gradually declining
and the staff, from Management downwards, have made a number of changes to her level of care, taking into account her current needs. Every effort is made to accommodate her personal needs. She does not feel in any way distressed and is very contented. During a recent week in hospital, away from the home, one of her carers went to visit her during her own time off work - which is so touching, and she put my mother on a video call with me so I could see how she was getting on. She was quite depressed in hospital and began to liven up within a few days of being back where she felt at home and cared for. I would recommend Hadley Lawns Care Home to anyone wanting genuine care for their loved ones.

Reply from Fran Donno, Customer Service Adviser at Hadley Lawns Care Home

Thank you for your kind words. We are so pleased that your Mother feels like part of our Hadley Lawns family and you can feel at ease knowing that she is being looked after and cared for. It is so lovely to hear that your Mother has benefited from the genuine care and attention that our staff at Hadley Lawns provide. We hope to continue providing your loved one with the best possible care.


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Review from Anna D (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I have given the review based on last month. However, a new manager has started and we can already see amazing changes taking place and hope this will continue. Food and nutrition needs improvement. Before the new manager started the level of care and communication to family was awful and many care
and nursing staff were rude.

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Review from Lesley H (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we wanted to care for our mother at home until the end. Unfortunately her mobility deteriorated suddenly and we could not manage. She was admitted to hospital and this was a dreadful experience for all of us. From the minute she arrived at Hadley Lawns she was cared for in an exemplary and
caring manner. Staff were friendly and welcoming and seemed to genuinely care about mum's welfare and also ours. Nursing staff assessed her needs and talked to us about care needs, preferences and how these could be met. I found everybody easy to talk to and willing to listen to my worries and concerns. I was impressed by the efforts made to communicate with mum. Although she expressed her wishes to go home she was happy in the company of staff and always seemed to be comfortable. If I pointed out an issue it was addressed promptly. When Mum died unexpectedly the staff could not have been kinder. I was so touched by the way so many members of staff came to her room to pay respects.

Reply from David Mclean, Customer Service Adviser at Hadley Lawns Care Home

Thank you for taking the time to leave your lovely review. We are saddened to hear about your loss. We are very happy to hear you felt at ease with your mother in our care. We hope Hadley Lawns care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one has cared for and looked after, as well as being heard about their views and opinions, as the care home was her home and wanted to make sure she and the family felt comfortable at the home. Hopefully you will go away from this feeling like she received the best possible care.


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Review from Susan E (Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident here from April 2022 to May 2022. They took me in when I had nowhere else to go, and I shall be forever grateful. Their kindness, care, and compassion are something that I shall never forget. Hadley Lawns comes highly recommended. You or your loved one will receive the best in care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hadley Lawns Care Home

Thank you for your lovely review. We are so glad that we were able to look after you when you needed us. Thank you for your recommendation.


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Review from F P (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly without being personal.
Having a good holiday!

Reply from Amanda Barnes, Customer Service Adviser at Hadley Lawns Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear you are enjoying your stay with us and find our staff friendly. Please let us know if there is anything more we can do to make your stay more comfortable.


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Review from Y E (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a long-term resident at Hadley Lawns Care Home. During that time, and having made numerous visits, I feel able to comment about continuing care spanning years and including the Covid pandemic. My friend's care has been consistently very good. She is happy in her environment and has excellent
relationships with the staff. As a visitor I am always treated with friendliness and kept informed about arrangements, visiting is always a pleasure and thanks go to all the staff.

Reply from David Mclean, Customer Service Adviser at Hadley Lawns Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, as well as feeling included by being made aware of any procedures that needed changing. We are looking forward to seeing you again.


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Review from Rosalind M (Daughter of Resident) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and supportive. My frail mother recently wanted to attend her sister's funeral, and all arrangements were sorted by them, re wheelchair, taxi and staff support at the service. A huge relief for me. The carer who attended was wonderful in every way. The current manager is
attentive and kind, and very easy to talk to. She takes her responsibility very seriously.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hadley Lawns Care Home

Thank you for your lovely review. We are glad we were able to help support both you and your Mother through such a difficult time.


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Review from Jayne A (Daughter of Resident) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second time my Mum has been at Hadley Lawns Care Home. Management and staff are very approachable and have created a wonderful, caring and friendly atmosphere. My Mum is on the Nursing Floor because of her needs and she always looks cared for and has settled well. She seems happy when we
visit and as a family we are reassured that she is safe and her needs are being met. Staff on the floor are happy to help with any questions and are friendly and professional. My only criticism is that the laundry system is quite lacking and could definitely be improved. We requested Hadley Lawns after my Mum had another fall because they are a genuine caring home and I would have no hesitation recommending this home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hadley Lawns Care Home

Thank you for taking the time to leave your review. We are glad to have been able to care for your Mum again during her recovery from her fall. Thank you for your recommendation.


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Review from Elaine S (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for two years now. The home is clean, friendly and welcoming, and she feels safe and happy there, which in turn gives me confidence and peace of mind that she is well looked after.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hadley Lawns Care Home

Thank you for your review. We are so glad to hear that you have peace of mind knowing your Mum is well looked after at Hadley Lawns.


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Review from S H (Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had come for a week respite after a knee replacement operation at the hospital. Over the week my strength improved and due to the care of the staff with medication and advice, I continue to feel stronger. Care and support were excellent. My only criticism is that staff were slow to respond to requests.
Sometimes breakfast, bathing etc was very late in the morning but it is a care home, maybe everything is slow!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hadley Lawns Care Home

Thank you for taking the time to leave your review. We are glad to hear that you felt better after a week of care at Hadley Lawns. I will certainly pass your comments about the slow response to requests on to the manager so we can improve on this going forward.


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Review from J S (Nephew of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Hadley Lawns is caring and dedicated. They work tirelessly to ensure the best standard of care at all times, and to make life for all residents as pleasurable as possible. There is a genuinely friendly and welcoming atmosphere at Hadley Lawns, which I believed would be hard to find elsewhere.
I am extremely thankful for the way the Hadley Lawns team looks after my relative.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Hadley Lawns Care Home

We really appreciate you sharing your feedback regarding Hadley Lawns with us, we are so grateful to receive your kind comments. We are so pleased that the home has a lovely atmosphere and that you're happy with the care your relative is receiving in our home. Please let us know if there is anything else we can do.


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Review from Alison G (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother likes living at Hadley Lawns ( three years plus). She is very comfortable and kept very well. She enjoys the activities especially flower arranging. The staff are very caring and she gets on well with them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hadley Lawns Care Home

Thank you for your review. We are glad to hear that your Mum is happy in our care and enjoying the activities.


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Review from Sue G (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's great being able to visit Mum now and feel safe for her. It's been so long since I last saw her, March 7th. I hope everything stays like this from now on until the virus has gone completely and we can go back to normal life again.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Hadley Lawns Care Home

Thank you for your feedback. We are glad to help you and your family through such a difficult time.


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Current Review Score: 9.2 (9.225)

Overview of Review Score

The Review Score of 9.2 (9.225) out of 10 for Hadley Lawns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.516 for Hadley Lawns Care Home is calculated as follows: ( (59 Excellents x 5) + (23 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 93 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for Hadley Lawns Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Here on the northern edge of Barnet, Hadley Lawns warmly welcome those in need of nursing or residential care. That could be for a few short weeks of respite, or a long-term move.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Hadley Lawns Care Home

What types of Care is Hadley Lawns Care Home registered for?

Older Person Care, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hadley Lawns Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Hadley Lawns Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Hadley Lawns Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hadley Lawns Care Home to the centre of Barnet?

1.0 mile(s) as the crow flies, distance by road may be significantly further.