Hadley Lawns Care Home

Kitts End Road, Hadley Highstone, Barnet EN5 4QE
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9.2 53 Reviews
  • Hadley Lawns Care Home, Barnet
Here on the northern edge of Barnet, Hadley Lawns warmly welcomes those in need of nursing, residential and palliative care. That could be for a few short weeks of respite for a break, whilst recovering from an operation, or a long-term move. Whatever the reason, their doors are open, advanced bookings available.

There are lots of places to relax and residents can experience a little pampering in the hair and beauty salon, choose a book from the library, or enjoy a quiet cup of coffee in the conservatory.

Outside, the well-tended gardens are easily accessible for wheelchairs. There's plenty of space on the terrace to sit and enjoy the fresh air and sunshine, and there are raised flower beds for anyone who'd like to do a spot of gardening.

A nutritious menu of food takes account of personal taste, with the chef taking pride in fresh and seasonal produce as well as supporting sound nutrition.

Residents are able to enjoy a variety of activities as well as regular shopping trips and days out. There’s a real sense of community at Hadley Lawns. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Hadley Lawns Care Home.

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Care Provided by Hadley Lawns Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sophie Willis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2000

Funding & Fees Guide for Hadley Lawns Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Hadley Lawns Care Home Reviews (53)

Total of 53, showing 41-53
9.2

Hadley Lawns Care Home has a Review Score of 9.2 (9.225) out of 10, based on 8 reviews in the last 2 years. Over all time Hadley Lawns Care Home has 53 reviews.

Overall Experience

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  • 23
  • 3
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  • 1

Date Published

53
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4
8
45

Review from Karen W (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since May 2018 and I'm very pleased with how she is looked after.

Reply from Greta Narbutaityte, Customer Adviser at Hadley Lawns Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team.


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Review from John H (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good. Very happy with mum's care. All good.

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Review from D O (Resident) assisted by family/friend published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident since December 2016 and occupy a single room. Hadley Wood 'Lawns' emanates a friendly and homely environment, is pleasantly decorated and well maintained. The staff are very caring and kind, however sometimes there is a noticeable shortage of staff. Overall I have been very well
looked after. I look forward to the appointment of the new home manager.

Reply from Natalie Krisman, Customer Service Advisor at Hadley Lawns Care Home

Thank you for your review and feedback - it is really appreciated. I am pleased to hear that you have been well-looked after and settled there.


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Review from Margaret J (Resident) assisted by family/friend published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like my room and where it's situated. I like the food; very tasty. I like the carers, as they look after me nicely. The home is very friendly and down to earth and it's pleasant to live here.

Reply from Natalie Krisman, Customer Service Advisor at Hadley Lawns Care Home

I am pleased to hear that you are happy at Hadley Lawns and well cared for. Thank you for posting your review.


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Review from E P (Resident) assisted by family/friend published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the staff are kind and work hard to look after myself and my husband.
On occasions, I find it hard to talk to them as their English can sometimes be poor and my speech is poor - owing to my Parkinson's.
All three of the activities coordinators are good. Their input makes a difference to my
day.
My biggest complaint is the food. There is a choice but it is rarely hot or to my liking.
The dining room is kept nicely.

Reply from Natalie Krisman, Customer Service Adviser at Hadley Lawns Care Home

Thank you for your review. We really appreciate your feedback about our home and I'm pleased that you enjoy the activities there.


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Review from S P (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both parents are now living in this home. Choosing a home for them was one of the most difficult things I have done. We chose Hadley Lawns because it felt more like a home than a hospital.


Overall, Hadley Lawns has lived up to my expectations. The first three months were hard but as time goes by,

you begin to build relationships with the staff and gradually come to trust them with the care of those you love and that once cared for you.


I have always found the management responsive and staff kind.


Like all other care homes the quality of care received is dictated by the staffing levels - when the permanent staff are on duty and the staffing levels good, the home runs smoothly but vice versa can also be true.


Residents are encouraged to spend time out of there rooms by three activity co-ordinators.


My mum struggles with the food (hence I have marked it poor).


I hope that the above helps you to choose the right home - it needs to be somewhere that you feel comfortable visiting.


Reply from Natalie Krisman, Customer Service Adviser at Hadley Lawns Care Home

Thank you for your kind words about our home. We really appreciate feedback about our homes so we can ensure residents are happy and comfortable.


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Review from C M (Niece of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my aunt receives at Hadley Lawns. The manager, nurses and carers deliver a very good service, nothing is too much trouble.
Hadley Lawns is very homely and my aunt is treated with dignity.
Thank you, five stars.

Reply from Jayne Duck, Customer services administrator at Hadley Lawns Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.


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Review from Stacey R (Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and welcoming. They are looking after my nan very well and my family as well. I have children and I feel very comfortable bringing them with me as we are made to feel comfortable.

Reply from Jayne Duck, Customer services administrator at Hadley Lawns Care Home

Thank you for your review. I'm so pleased to hear about your positive experience and I'm sure that your children enjoyed going to visit their great grandma as well.


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Review from S M (Daughter of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my mum gets at Hadley Lawns.
The manager, nurses and carers are always very attentive, caring and deliver a very good service.
Nothing is too much for them.
When I have raised any issue it is dealt with very quickly.
The activities provided for the residents is
excellent.
They really make such a difference to the well-being of everyone.
There is something going on every day, morning and afternoon, and they encourage everyone to participate.
Hadley Lawns is very homely.
My mum is treated with dignity and is very settled here.

Reply from Jayne Duck, Customer Services Administrator at Hadley Lawns Care Home

Thank you for your review. I'm so glad that your Mum seems to have settled at the home and that there are lots of different things for her to take part in I hope you have peace of mind knowing that she is being looked after and if there was anything they would be in touch and let you know.


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Review from Jeff P (Partner of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner is looked after satisfactory.

Reply from Rachel Elliott, Customer Service Administrator at Hadley Lawns Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Nigel B (Son of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

- Staff are helpful and considerate.
- Good interaction.
- Understanding of mother's needs.

Reply from Rachel Elliott, Customer Service Administrator at Hadley Lawns Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Jean C (Wife of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable home with very friendly staff, however does sometimes appear to be a lack of staff as we sometimes struggle to find anybody to help us. The room is occasionally left messy with food down my husband and over the floor. Aside from this, they look after my husband very well and my family and
I are overly happy with the care provided.

Reply from Rachel Elliott, Customer Service Administrator at Hadley Lawns Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Moira (Daughter of Resident) published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third time my mother has stayed here. Everyone is very friendly and helpful. Nothing is too much trouble. I can leave her here and have a break without worrying, knowing she is well cared for.

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Current Review Score: 9.2 (9.225)

Overview of Review Score

The Review Score of 9.2 (9.225) out of 10 for Hadley Lawns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.516 for Hadley Lawns Care Home is calculated as follows: ( (59 Excellents x 5) + (23 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 93 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for Hadley Lawns Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Here on the northern edge of Barnet, Hadley Lawns warmly welcome those in need of nursing or residential care. That could be for a few short weeks of respite, or a long-term move.


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