Hamilton Nursing Home

24 Langley Avenue, Surbiton KT6 6QW
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9.8 80 Reviews
  • Hamilton Nursing Home, Surbiton
Hamilton Nursing Home is an attractive detached Victorian character, homely property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Offering 38 individual rooms, a wide range of facilities and 24-hour expert care. This recently inspected home achieved an overall good rating and outstanding in responsive from the Care Quality Commission (February 2023).

Set in a quiet residential location with landscaped gardens, Hamilton Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Hamilton Nursing Home has the expertise and facilities to take care of residents or loved ones - care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of residents and staff.

The home offers a full range of care options to 39 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Hamilton Nursing Home is run as a family home and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and they place great importance in working with families, friends and the community as part of the caring process.

Hamilton Nursing Home aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.

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Care Provided by Hamilton Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrea Day (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hamilton Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Hamilton Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hamilton Nursing Home Reviews (80)

Total of 80, showing 1-20
9.8

Hamilton Nursing Home has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years. Over all time Hamilton Nursing Home has 80 reviews.

Overall Experience

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Review from H P (Wife of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, from management down to the carers and housekeeping, have made us very welcome, and nothing is too much trouble. My husband, recently admitted to Hamilton Nursing Home, is very well looked after even though settling in will take time for him, I know that the staff will help him adjust
to his new surroundings.

Reply from Home Manager, Home Manager at Hamilton Nursing Home

Thank you so much for your kind words and for sharing your experience at Hamilton Nursing Home. We're truly grateful for your appreciation of our team's dedication and warmth. Supporting both residents and their families is at the heart of what we do, and we're pleased to know your husband is in safe and caring hands as he settles in. If there's anything more we can do to help, please don't hesitate to reach out.


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Review from B L (Friend of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our friend on the day of their Christmas party, on 20th December 2024. The food, music and atmosphere was just incredible. The staff must have worked their socks off. 20 out of 10 for this home, the staff make us feel so at home every time we come to visit our friend.

Reply from Home Manager, Home Manager at Hamilton Nursing Home

Thank you so much for your wonderful review. We're delighted to hear that you had such a fantastic time at our Christmas party and that the atmosphere, food, and music made the day special. Our team truly puts their heart into creating a warm and welcoming environment, so your kind words mean a great deal. We're so pleased you feel at home when visiting-thank you for your support!


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Review from J L (Wife of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it, they are all very kind. I am happy leaving my husband here as he is well looked after. Everybody is lovely, I feel safe him being there. This is the best home for my husband, they keep me informed about everything. I want him to stay here and I would recommend this place.

Reply from Home Manager, Home Manager at Hamilton Nursing Home

Thank you so much for your kind review. It's truly heartwarming to hear that you feel safe and reassured knowing your husband is well cared for at Hamilton Nursing Home. Our team is dedicated to providing compassionate care, whilst keeping families informed, so your words mean a great deal to us. We're grateful for your recommendation and your trust in us.


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Review from Gerarda B (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had a respite stay at Hamilton House following surgery. Hamilton House is a lovely home and all the staff were fantastic. They made it a very easy process at an extremely stressful time and took really good care of her. She made lots of friends while there and would be happy to return.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you for your kind review which I will share with the team. We do hope mum has settled back at home and wish you all the very best for the future.


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Review from P S (Son of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite my mother having specific mental problems, she has been made welcome at Hamilton. From the manager down to all the staff I have been impressed with their care and attention to detail. My mother sometimes has been difficult due to her long-term mental illness. All in all Hamilton staff have handled
her very well and in general terms, my mother has been a happy resident. Thank you all for looking after my mum.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you so much for taking the time for your kind review which I will of course pass onto the whole team.


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Review from C S (Cousin of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I think that Hamilton Nursing Home is of a very high standard. It is well run by the manager and her team and all carers/nurses.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you so much for your lovely review. I will certainly pass onto the Hamilton team.


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Review from Joyce W (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hamilton Nursing Home for 4 months now and has settled in nicely. The staff are friendly and caring and always happy to help. My mother has been a little poorly recently and the staff have been very attentive to her needs. The events that are held at the home are fabulous and it's
great to see the residents minds stimulated. Overall the home is friendly and welcoming and the staff go above and beyond to care for the residents.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you for your lovely review and kind words, which I will certainly share with the team.


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Review from John B (Son of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at Hamilton for 18 months. The care received has been great and Mum seems happy there.
Staff are friendly and supportive.

Reply from Sydney Lyttleton, Marketing Assistant at Hamilton Nursing Home

We're truly grateful for your positive feedback. It brings us immense joy to hear that your mother has received great care and is happy at Hamilton Nursing Home. Our friendly and supportive staff are dedicated to creating a positive and nurturing environment. Thank you for entrusting us with your mother's care. We appreciate your kind words and are committed to maintaining the highest standards of care.


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Review from S W (Sister-in-law of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our loved one has been in Hamilton for a few years now. We have found the staff friendly and very caring, always happy to explain how the care plan is working and the health of our loved one. She is kept comfortable and looks as well as can be expected.

Reply from Sydney Lyttleton, Marketing Assistant at Hamilton Nursing Home

We sincerely appreciate your positive feedback! It warms our hearts to hear that you've found our staff at Hamilton Nursing Home to be friendly and caring. Ensuring transparency and keeping you informed about the health of your loved one is a top priority for us. We're delighted to know that your loved one is kept comfortable, and we're grateful for the trust you've placed in us for the past few years. Thank you for sharing your experience with us.


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Review from Christine R (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are all lovely, they look after my father so well.
Always friendly, in fact all the staff, cleaner, and maintenance man are all really friendly and nothing is too much trouble.
The entertainment is brilliant, there is always something being organised.
The events people are amazing.
The care home is so well run and they always have time to discuss anything.
Excellent management, so empathetic.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you so much for such a lovely review. I will pass on your praise and comments to the whole team. Many thanks


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Review from J F (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall this is a good quality care home. It is well managed and generally responsive to the needs of my mother.

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Review from Margaret C (Friend of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend regularly and am always greeted with friendliness by staff. My friend is obviously well cared for and is happy. That is all I ask. The home has a very friendly atmosphere, always welcoming and showing great care for residents. A lovely place to be.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you for your lovely review. I will pass on your comments to the whole team. Many Thanks


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Review from Dan P (Son of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky to find Hamilton at a very dark and sad time for us all after Dad passed away and Mum could no longer look after herself at home. As soon as we visited to see it, the warmth, care and happiness was evident. All the staff were amazing - such attentiveness and professionalism, with real
affection for the residents. Lots of activities, outings and fuss for things like birthdays made Hamilton a godsend for the last six months of Mum's amazing life.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you for your lovely review and very kind words. I shall certainly share with the whole team at Hamilton. Thank you.


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Review from M L (Partner of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my partner gets at Hamilton he is very happy living here and all of the staff are lovely.

Reply from Andrea Day, Deputy Manager at Hamilton Nursing Home

Thank you for your kind review. I will pass on your comments to our team.


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Review from Thomas P (Son of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my mum is in a lovely place. The staff are brilliant, very friendly and caring. Whenever my mum leaves the home to visit outside, she always wants to come back to Hamilton. I'm very happy my mum is living here.

Reply from Sydney Lyttleton, Marketing Assistant at Hamilton Nursing Home

Thank you for positive comments, regarding our home and staff at Hamilton Nursing Home. Our dedicated team here are always working hard to deliver high standards of quality care at all times, as our residents are always our number one priority. Your feedback will be passed on to the team, thank you again for your review.


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Review from Tracy P (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I was at the care home staff are always happy, and helpful to me and all the residents in the home. Activities going on all day and every day. Birthday parties for the residents with a cake for whoever birthday it was. The home was always clean and tidy. The food menu always looked good with
changes every day. The staff work very hard at the home but they are always happy and good around the residents. The staff are fantastic.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you very much for your kind review which is very much appreciated.


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Review from Martin E (Son of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hamilton are attentive to my father's needs and have developed a good rapport with him; he in turn seems very comfortable with them. They keep me well informed about any significant issues with his care and are always willing to discuss such matters in person or by phone. I find the whole
team to be friendly, courteous and genuinely caring. They make every effort to give the home a warm, family like feel, which other visitors to my father have also commented on. Overall, I am very confident that he is being looked after properly, which gives me reassurance as I live some distance away.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you for your lovely review. Your kind words are very much appreciated, which I will share with the whole team.


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Review from David G (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and is provided with everything she needs and appreciates the good attention and is happy with her room and surroundings. The staff are always helpful and are able to provide any extra help my mother requests.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you very much for your kind words which are very much appreciated.


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Review from Jo W (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the Hamilton for almost 10 months and I really can't fault the care she has received since she moved in. The manager and staff have always gone above and beyond to meet all her needs and respond to any requests/concerns we have had. They provide a wide range of activities throughout
the week which Mum thoroughly enjoys, and the quality and variety of food never ceases to amaze me. They go out of their way to make every resident feel special every day and also ensure they all have a party on their birthday. They even held a summer garden party last weekend too which close family were able to join in and enjoy the wonderful food and entertainment. I know that meant so much to mum. Mum is always very calm when we visit her and the genuine interaction between her and the staff is wonderful and very reassuring. I have nothing but praise for all the staff at the Hamilton and wish to thank them all for the wonderful care they continue to give to our dear mum.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you for so much for your kind words, which are very much appreciated by the whole team.


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Review from A L (Niece of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very happy and relaxed here at Hamilton. He's not been here very long yet, but already, he is less anxious and told me, "I like it here (Hamiltion nursing home) it's the best home I've ever had!" That says it all already, except that I would like to thank all the staff for their kindness,
welcoming attitudes and dedication to helping residents and their families.

Reply from Monika Jankauskaite, Digital Marketing Manager at Hamilton Nursing Home

Thank you so much for taking the time to write this wonderful review. It is so important to us that families have trust and confidence in our home. Our residents’ wellbeing is our main priority and we are so pleased to hear how well your uncle has settled in and we love having him here!


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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Hamilton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Hamilton Nursing Home is calculated as follows: ( (135 Excellents x 5) + (42 Goods x 4) ) ÷ 177 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hamilton Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (5)

Andrea

Andrea Day

Job Title: Home Manager

Joined: 2003

I have worked at Hamilton since 2003. I joined after starting a family and looking for a worthwhile return to work environment. Hamilton gave me that and more. It soon became apparent that I wanted to work in this environment building strong relationships with residents and their families. I count myself lucky to have been given the opportunity and proud to now be the Registered Manager. I love working with my staff who are a creative and caring group of people who share my passion for providing the highest quality of person-centred care to our residents.


Hamilton is a fun place to be, creating music, laughter and meaningful moments with our residents makes each day so rewarding.


I am very proud of working in such a successful home with Good and Outstanding CQC reports and strong links with the local community.


I live with my 2 daughters who also keep me busy along with my ‘son’ Bailey – my adorable Chocolate Labrador!


Peter

Peter Tongco

Job Title: Clinical Deputy Manager

Joined: 2024

I have been a nurse since 2012 and I am registered in the Philippines and the United Kingdom. I have gained professional skills and knowledge in various areas of nursing, such as labour and delivery, accident and emergency, acute stroke, and colorectal urology. I am passionate about providing quality and compassionate patient care and enhancing my clinical competencies through continuous learning and development.


Recently, I joined Hamilton Nursing Home as a Deputy Manager, responsible for ensuring compliance with regulatory standards, policies, and procedures, as well as facilitating effective communication and collaboration among staff, patients, and families. I also participate in clinical audits, training, and mentoring to ensure the delivery of safe and high-quality care. I enjoy working with a diverse and dedicated team that shares my values and vision for excellence in care.


When I am not at work, I enjoy staying at home with a good book or out playing badminton with my club.


Evelyn

Evelyn Sanusi

Job Title: Administration Manager

Joined: 2023

I am the Administration Manager and joined the Hamilton team in January 2023. I am delighted to be working with the wonderful team here who are very friendly and supportive.


I have a Bachelor's degree in Microbiology and I have worked in various industries including pharmaceutical, construction and power industries. Over the years, I discovered and developed my flair for Administration and Human Resource Management. I have over 15 years of experience as an HR Generalist. Working in the Care Industry is a new and exciting opportunity for me and I enjoy working with the team at Hamilton which provides the best care and services for our residents and their relatives.


I am married with three children who are now young adults.


Georgina

Georgina Sharp

Job Title: Lifestyle Lead

My name's Georgia, and I am the Lifestyle Lead. My role involves leading activities to keep our residents busy, and planning social events. I have an important role it keeping the residents fit and mentally active. I love bringing a smile to their faces!


Marcus Taylor

Marcus Taylor Leppard

Job Title: Maintenance Manager

Joined: 2022

Hi, I am Marcus, I joined Hamilton Nursing Home in November 2022. I have 14 years of experience working in Construction and Maintenance roles.


I am responsible for all health & safety, fire checks and all general building repairs. I enjoy the variety of my role and the challenges it presents.


On a personal note, I am married and have a French bulldog called Puck. I also enjoy fishing and playing ice hockey.


Frequently Asked Questions about Hamilton Nursing Home

What types of Care is Hamilton Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hamilton Nursing Home provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Hamilton Nursing Home have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hamilton Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hamilton Nursing Home to the centre of Surbiton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.