Hamilton Nursing Home

24 Langley Avenue, Surbiton KT6 6QW
Submit a Review
9.8 80 Reviews
  • Hamilton Nursing Home, Surbiton
Hamilton Nursing Home is an attractive detached Victorian character, homely property retaining many of the glorious features and atmosphere you would expect.

Situated in Surbiton, within the Royal Borough of Kingston upon Thames, this ideal location is right in the heart of prestigious Southborough conservation area.

Offering 38 individual rooms, a wide range of facilities and 24-hour expert care. This recently inspected home achieved an overall good rating and outstanding in responsive from the Care Quality Commission (February 2023).

Set in a quiet residential location with landscaped gardens, Hamilton Nursing Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Hamilton Nursing Home has the expertise and facilities to take care of residents or loved ones - care, comfort, compassion and credibility are at the heart of the ethos and priority is the welfare and happiness of residents and staff.

The home offers a full range of care options to 39 residents, from nursing care to dedicated support for those living with dementia. The highly experienced team are committed to enabling residents to live the life they choose.

Hamilton Nursing Home is run as a family home and loved ones will be welcomed and cared for with compassion and comfort always in mind. The approach to care is centred around family values and they place great importance in working with families, friends and the community as part of the caring process.

Hamilton Nursing Home aims to make a difference to the lives of each and every one of the residents, by providing the highest level of care and moments of joy, in a way that is personalised to meet individual needs, interests and preferences – enabling and inspiring each resident to continue to live a meaningful life.

Show Hamilton Nursing Home on the Map

Care Provided by Hamilton Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrea Day (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hamilton Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Hamilton Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hamilton Nursing Home Reviews (80)

Total of 80, showing 21-40
9.8

Hamilton Nursing Home has a Review Score of 9.8 (9.763) out of 10, based on 15 reviews in the last 2 years. Over all time Hamilton Nursing Home has 80 reviews.

Overall Experience

  • 61
  • 18
  • 1
  • 0
  • 0

Date Published

80
3
7
15
65

Review from D B (Brother of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've never seen my sister looking so well.
The care she gets at Hamilton is great.

Reply from Andrea Day, Deputy Manager at Hamilton Nursing Home

Thank you so much for the lovely review. This is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Padmi D (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has really settled in at Hamilton. The staff are amazing and communicate really well with all the family. They truly care for his well being. Activities are brilliant and they really engage with the residents. Dad is extremely well cared for with great kindness. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dammi G (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude for all the care and kindness provided by each and every staff ay Hamilton. The care and kindness you all show towards my father, above and beyond expectations. I am forever grateful for all the hard work and individual care you provide for my Dad. You all have made
him think Hamilton is his home. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill H (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful nursing home, my mum has been in there a few years now. All the staff take good care of her, especially the activities coordinator, always making sure my mum has something to occupy her like playing dominoes, bingo, colouring and lately she has started to knit again. Mum looks forward
to seeing the live entertainment each week and having her hair done by the hairdresser that visits the home.
I can recommend this nursing home for all the personal touches they give every resident like having a birthday party for each and every one of them.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you for your kind review. I will pass on your comments to all our team and really appreciate your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tegan P (Granddaughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After caring for my nan for the last few years finding a care home that I trusted to meet all her needs was far from easy. However I can now comfortably say I feel very well assured knowing she is in the care of all the lovely staff at Hamilton. She initially stayed for respite and during that time
we definitely had our worries about certain aspects of the care, however after raising our concerns the team took action and responded accordingly. Since her being in permanently, we have been won over by the kindness of all the staff who are always willing to help. Through the activities the home shows great initiative, creativity and stimulation for the residents, which is one of the things that stood out to us at first and we can definitely say that we continue to be impressed. With my nan only being in there a few months and with the pandemic putting restrictions on things, it is hard to give a holistic review but from what we have seen we are very happy and thankful to all the staff.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you for your lovely review. It is a pleasure to care for your nan.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Son of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, my mother was admitted right at the start of Covid (March 20), so I have not had the opportunity of having a "proper" view of all the facilities. However, what I will say is that all the staff are extremely caring and that the environment is a happy one. The staff are accommodating, and
nothing seems to be too much trouble for them.

Reply from Andrea Day, Home Manager at Hamilton Nursing Home

Thank you for your lovely review. We cannot wait to welcome you into our Hamilton Home so that you can experience all that we have to offer.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sonia G (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from Hospital to Hamilton Nursing Home during the pandemic in 2020. She had suffered from dementia for many years and after a fall that made her wheelchair-bound plus a diagnosis of terminal cancer we had to come to terms with no longer being able to care for her ourselves.

The whole team have been dedicated to not only providing the care Mum needs but also to support us as a family during this difficult time. They are always on hand to provide information and reassurance and are committed to making every individual's experience the best it can be. They have shown Mum great affection and have treated her with love, kindness and respect.
The social activities programme is excellent and the App allows us to be in spontaneous communication with Mum and the staff throughout the day. We feel completely confident that Mum is receiving the best possible care and thank you all so much for looking after her so well.

Reply from Andrea Day, Registered Home Manager at Hamilton Nursing Home

Thank you for taking the time to write such a lovely review and for your kind words of appreciation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison M (Daughter of Resident) published on 30 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot rate Hamilton Nursing Home highly enough. The care is outstanding, which is peace of mind for me and my family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R Y (Wife of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my husband in Hamilton for four years, and he has recently needed a lot more care. The staff have always gone out of their way to make me feel welcome and looked after. I know times have been really hard for all of us lately, especially the staff. The care given to my husband and
the rest of the residents has been second to none. They have been working really hard to make sure our loved ones are trying to carry on normally and helping us to see our family each week. The weekly emails to keep us up to date are invaluable. Having activities every day also helps the residents. My thanks to everyone at Hamilton.

Reply from Aileen Nimmo, Sales & Marketing at Hamilton Nursing Home

We would like to thank you for taking the time to review Hamilton. Your kind words will be shared with the staff, who as you say have been working very hard to care and support both the residents and their families during these unprecedented times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Z N (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is unusual. Not a general mixer but if comfortable and with the right level of formality which drops when she allows it, she is great fun. She is very specific about what she will and won't eat, how she wears her hair and how she is addressed.
All my life I dreaded the moment she would be
beyond my ability to care for but the day I stepped across the threshold and met the first member of staff I was stunned - it wasn't what I expected. He was charming, polite, genuine... and that has been the case across the company.
I've asked for all sorts of social adaptations for my mother, even down to asking for specific food which the manager has even gone out and bought herself.
Throughout the Covid-19 crisis, I was worried. Mum had never been without family for three months. But they kept her in contact with me via Skype, I organised deliveries of magazines which arrived regularly and regularly they emailed to tell me. The extra effort the team put in is what makes Hamiltons very special.

Reply from Aileen Nimmo, Sales & Marketing at Hamilton Nursing Home

Thank you for taking the time to review Hamilton care home, we will ensure your kind words are shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T R (Brother of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Hamilton for over 18 months and the care she has received is second to none.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Friend of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident whom I visit is very fortunate to be in the care of Hamilton.
Hamilton and their staff go out of their way to provide the best care. Their detail to attention is second to none. Each individual receives first-class attention.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place.
Full of lovely people who help other residents to get through every day.
1st class.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pearl W (Sister of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff most pleasant, always have a little word to say. They look after the patients really well, the patients always look nice and clean and well looked after.
I know when my brother is awake he always looks happy so I can go away knowing he has the best of care.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Husband of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has been a resident in the home for 20 months now. I think the overall care has deteriorated in the time but I think this is due to the difficulty of recruiting and retaining care staff. There are very few of the original staff remaining and care from the agency staff varies enormously. I'm
sure none of these views are new to you.

Reply from Tori Blackadder, Marketing Assistant at Hamilton Nursing Home

Thank you for your feedback. We are committed to recruiting new staff continuously within the local area and in partnership with, not only job. Thank you for taking the time to review Hamilton Nursing Home. We are committed to maintaining current staff and recruiting new employees continuously within the local area and from other platforms. If you would like to discuss your concerns, please feel free to speak to our Home Manager directly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen T (Daughter of Resident) published on 20 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for three months and has settled well and appears very content. Staff are always welcoming and appear enthusiastic about their roles and well supported by the management team. The interaction between staff and residents is positive and every effort is made to be responsive
to the residents' needs. My father has benefited enormously from the activities programme which is well structured and offers a variety of experiences. I feel that his level of physical and mental functioning has benefited from this stimulation and the reassurance of having support on hand 24 hours a day. When asked what he thought about the care at Hamilton he said: “You would have to try very hard to get better than this” - which sums it up perfectly.

Reply from Tori Blackadder, Marketing Assistant at Hamilton Nursing Home

Thank you for taking the time to review Hamilton Nursing Home. We are pleased to hear that you find out staff welcoming and attentive to residents needs, and that the activity programme on offer has been helpful to your Father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isil B (Wife of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Hamilton. I've told my friends how happy I am with my husband here. My friend trusted Hamilton too, so much so that she also chose this home to look after her husband.

Reply from Tori Blackadder, Marketing Assistant at Hamilton Nursing Home

Thank you for taking the time to review Hamilton Nursing Home. We are glad to hear that you were so pleased with our service that you went on to recommend us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald Y (Son-in-law of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was fortunate to be a resident at Hamilton House for eight years and in all that time, we got to know the home very well, including staff and management.
Not once in all that time did we have cause for complaint, in fact, we have nothing but admiration for the work they do but more
importantly, the way they do it with patience and understanding.
When my Mother-in-law died at the home, it was then that the staff and management showed such compassion and care towards our family that it helped us to get through such a traumatic time, something we will forever be thankful for. It is such things that memories are made of.
Thank you once again for eight years of care, kindness and professionalism

Reply from Tori Blackadder, Marketing Assistant at Hamilton Nursing Home

Thank you for taking the time to review Hamilton. We are pleased to hear that you rate highly our professional and caring team. We are happy to hear that you and your family felt cared for, and that your Mother-in-law was well looked after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan N (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few months of her life in Hamilton Nursing Home and I wouldn't hesitate in recommending them. At all times, my mother was treated with great care and affection by all the staff. All the staff performed with true professionalism which was a comfort to know that my mother was
in the right place.

Reply from Tori Blackadder, Marketing Assistant at Hamilton Nursing Home

Thank you for taking the time to review Hamilton Nursing Home. We are happy to hear you felt our staff were both professional and compassionate towards you and your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G G (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant happy atmosphere when I visit. The bedroom is always clean, Lounge always clean. Mum always happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Hamilton Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Hamilton Nursing Home is calculated as follows: ( (135 Excellents x 5) + (42 Goods x 4) ) ÷ 177 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hamilton Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Andrea

Andrea Day

Job Title: Home Manager

Joined: 2003

I have worked at Hamilton since 2003. I joined after starting a family and looking for a worthwhile return to work environment. Hamilton gave me that and more. It soon became apparent that I wanted to work in this environment building strong relationships with residents and their families. I count myself lucky to have been given the opportunity and proud to now be the Registered Manager. I love working with my staff who are a creative and caring group of people who share my passion for providing the highest quality of person-centred care to our residents.


Hamilton is a fun place to be, creating music, laughter and meaningful moments with our residents makes each day so rewarding.


I am very proud of working in such a successful home with Good and Outstanding CQC reports and strong links with the local community.


I live with my 2 daughters who also keep me busy along with my ‘son’ Bailey – my adorable Chocolate Labrador!


Peter

Peter Tongco

Job Title: Clinical Deputy Manager

Joined: 2024

I have been a nurse since 2012 and I am registered in the Philippines and the United Kingdom. I have gained professional skills and knowledge in various areas of nursing, such as labour and delivery, accident and emergency, acute stroke, and colorectal urology. I am passionate about providing quality and compassionate patient care and enhancing my clinical competencies through continuous learning and development.


Recently, I joined Hamilton Nursing Home as a Deputy Manager, responsible for ensuring compliance with regulatory standards, policies, and procedures, as well as facilitating effective communication and collaboration among staff, patients, and families. I also participate in clinical audits, training, and mentoring to ensure the delivery of safe and high-quality care. I enjoy working with a diverse and dedicated team that shares my values and vision for excellence in care.


When I am not at work, I enjoy staying at home with a good book or out playing badminton with my club.


Evelyn

Evelyn Sanusi

Job Title: Administration Manager

Joined: 2023

I am the Administration Manager and joined the Hamilton team in January 2023. I am delighted to be working with the wonderful team here who are very friendly and supportive.


I have a Bachelor's degree in Microbiology and I have worked in various industries including pharmaceutical, construction and power industries. Over the years, I discovered and developed my flair for Administration and Human Resource Management. I have over 15 years of experience as an HR Generalist. Working in the Care Industry is a new and exciting opportunity for me and I enjoy working with the team at Hamilton which provides the best care and services for our residents and their relatives.


I am married with three children who are now young adults.


Georgina

Georgina Sharp

Job Title: Lifestyle Lead

My name's Georgia, and I am the Lifestyle Lead. My role involves leading activities to keep our residents busy, and planning social events. I have an important role it keeping the residents fit and mentally active. I love bringing a smile to their faces!


Marcus Taylor

Marcus Taylor Leppard

Job Title: Maintenance Manager

Joined: 2022

Hi, I am Marcus, I joined Hamilton Nursing Home in November 2022. I have 14 years of experience working in Construction and Maintenance roles.


I am responsible for all health & safety, fire checks and all general building repairs. I enjoy the variety of my role and the challenges it presents.


On a personal note, I am married and have a French bulldog called Puck. I also enjoy fishing and playing ice hockey.