Hampton Care Home

Upper Sunbury Road, Hampton TW12 2DW
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9.4 56 Reviews
  • Hampton Care Home, Hampton
Hampton Care Home is situated in the attractive London suburb of Hampton.
The large, elegant purpose-built home was designed with generous rooms and wide corridors to give a spacious and airy feel, ensuring comfort and ease of movement around the home.

From the moment when residents enter the welcoming reception area, they get a sense of the quality of life and home-from-home feel that they can expect while living here.

Hampton Care Home has 76 generously sized ensuite bedrooms, spread over three floors. These are and comfortably furnished, equipped with a TV, a nurse call system and an adjustable automatic bed. There is plenty of space to accommodate wheelchairs in each room, if required. Free WI-FI is available throughout the home. There is lift access between all floors and Hampton has its own hair salon.

On each floor there is a dining room and lounge for meals, group activities or socialising, attended by its own team of nursing and care staff. They are on hand 24/7, supported by dedicated teams of chefs, activities, cleaning and housekeeping staff.

The home provides nursing care, palliative care and short-term care as well as secure and compassionate facilities for residents who are living with dementia.

Hampton Care Home is set within a large and gated garden where residents and their visitors can relax on a warm day. Ample parking is available.

Additional security features within the home help to ensure residents' safety.

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Care Provided by Hampton Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Justyna Kirihettige Don (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Hampton Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,100
    • Self-Funded Residential Dementia Care from £2,100
    • Self-Funded Nursing Care from £2,100
    • Self-Funded Nursing Dementia Care from £2,100
    • RESPITE Self-Funded Residential Care from £2,100
    • RESPITE Self-Funded Residential Dementia Care from £2,100
    • RESPITE Self-Funded Nursing Care from £2,100
    • RESPITE Self-Funded Nursing Dementia Care from £2,100

  • Our fees are dependent on the level of care needed. Please contact the home for more information.
  • (these prices are only a guideline, please contact Hampton Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Hampton Care Home Reviews (56)

Total of 56, showing 21-40
9.4

Hampton Care Home has a Review Score of 9.4 (9.430) out of 10, based on 20 reviews in the last 2 years. Over all time Hampton Care Home has 56 reviews.

Overall Experience

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  • 17
  • 3
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Date Published

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Review from Allison H (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident early January, a few teething problems at the start but were sorted out very quickly.
The nurses on the second floor are excellent, very informative and always have time for any queries and worries I have had.
The care staff have all been very kind to my mother, and overall
very helpful,
Reception staff, again, really kind and friendly.
The only negative is the smell on the second floor and the heat is overwhelming! My mother loves fresh air so it’s not good on that point.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you for your kind feedback, and for working with our team to ensure that your mother receives the best possible care and support. We’re so happy to have you both as part of our Hampton Care family. I will pass on your comments to the team, who will be very happy to receive them.
We have a cooler on each unit, especially during summer time to ease the heat as it is on the top floor. We advise all visitors to open the windows when necessary to have fresh air. We always make sure to address all issues as soon as it is raised with us.
Again thank you for your feedback.


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Review from G A (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in the home since Autumn 2021. I selected it because of (1) the very professional interview and assessment of my father made by the current manager; (2) my previous experience when my mother-in-law lived there.
All in all, the care has been commendable, with the 24-hour coverage
providing a nurse on each floor. The care staff have increased since my father first arrived. Their care ensures all residents can be properly attended to. Until recently the team of nurses on his floor was stable but this has been temporarily disturbed by some staff leaving and the need for, albeit very effective, agency staff, continuity might have faltered but I am now impressed by the very professional approach they adopt. More permanent staff are expected. All are very approachable.
One issue is the reduced size of the activities and entertainment team. This works well during the week with a wide range of availability including outside entertainers. More staff being hired.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your father is such a pleasure to look after and is very much loved here at Hampton Care Home. We look forward to seeing you and your family again when you next visit.
Kind regards.


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Review from Lynn H (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been pleased with the care my mum has received in the home. The staff are always smiling and make my mum feel valued. If I have any issue the staff come and rectify it immediately where they are able to. I would rate the home good to excellent.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Dear Lynn, many thanks for your very kind words, and for your support of Hampton Care Home. It is both a privilege and a pleasure to look after your mother. I will pass on your comments to the team, who will be very happy to receive them.


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Review from Martin S (Husband of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has had a stroke and is unable to speak and is immobile in bed. She requires constant care and medication. Every effort has been made to keep her comfortable which has been achieved through the highly professional treatment from staff. The love and kindness shown by staff brings a smile to her
face.
I also appreciate the understanding and kindness shown to me when I visit.
I highly recommend Hampton Care Home.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Dear Martin, thank you so much for the kind words. I will surely pass this on to all our team at Hampton. We are here as a family and you are now part of this family too. Hope to see you on your next visit.
Kind regards,


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Review from B W (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, whilst in Hampton Care Home for respite care, has been very happy and so well looked after that she is now ready to go home but she goes home knowing that she will be very happy to return to Hampton in the future. All the staff have been attentive, friendly and very approachable.
Thank you
Hampton Care Home.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Dear Bee, thank you for taking the time to review Hampton Care Home. We are incredibly proud of our home and the dedication shown by the team and we are delighted to hear that your experience was such a positive one. Our staff work so hard to provide a positive, home-from-home experience for all our residents. Your kind comments are much appreciated and we will pass them on to the staff who supported your mother's stay.
Kind regards,
Margie.


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Review from M M (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel comfortable and happy that I can talk to the staff regarding any concerns I might have about my father and know that things will be taken care of.
I feel happy that my father is in a safe and comfortable place and that all his needs are taken care of.
The staff are all very helpful and polite.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Dear Maria, thank you so much for the lovely feedback. We always make sure that everyone in the home is safe and cared for. Thank you for always supporting us. I will surely pass this message on to all our team.
Kind regards.


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Review from James R (Husband of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife received excellent care at Hampton Care Home. she is treated with respect and dignity and her needs are always put first. The team have also shown me great kindness and regard. In what has been a challenging couple of months the team at Hampton Care Home have been outstanding.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Dear Jim, thank you so much for taking time to write such a lovely review of Hampton Care Home. We are so happy to have you both part of our Hampton Care family. I will pass on your feedback to our team who will be very happy to receive it. See you again on your next visit.
Kind regards
Margie


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Review from Ruth A (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum said:- "friendly, caring, knowledgeable staff. Sociable place but plenty of privacy if I need it."


I chose Hampton Care Home after seeing five others locally. They love and care for my Mym and know and understand her needs. There is much laughter during the activities and she especially enjoys

bingo, gardening and seated exercises. There is compassion here for all the residents. I am pleased we chose Hampton Care Home for my Mum.

Reply from Margielyn Gonzaga, Registered Manager at Hampton Care Home

Thank you so much for the kind feedback. We have an amazing team who works hard to be able to provide the best care and support for our residents and their family. Your mum is a pleasure to look after and very much loved by our Hampton family. We are happy that you and your mum are part of our Hampton family. I personally enjoyed doing gardening with your mum. I will pass your feedback to our team who will be very happy to receive them.


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Review from Anne S (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Hampton Care Home since July 2019 and has always been extremely well cared for. Covid lockdowns were hard to cope with but the staff did their best for us to keep in touch via video links and phone calls. Mum feels safe and secure there and although her health is now deteriorating the
level of care, love and respect shown to her by the staff is very comforting and professional. Staff communicate with us as a family and since the arrival of the new Manager, the one area of concern, Management, has improved dramatically and a sense of stability throughout the Home is evident. The level of activities for all residents has recently increased and although Mum is now unable to take part in many due to frailty she is always encouraged to get involved in communal activities and was able to really enjoy the Jubilee party and a recent bbq. Mum is loved by many staff and she in return is very fond of them. Hampton Care Home is a wonderful Nursing Home and I would certainly not hesitate in recommending it.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you very much for the positive feedback of your mum's care. We have an amazing team who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Looking forward to seeing you on your next visit and thank you personally for the kind words.
Kind regards.


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Review from Svitlana C (Wife of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home for my husband! all care needs given to him by staff, they are very nice to him. Food fresh, help him washing, sit him in his chair, help him to bed, clean his room. Very good It's very good he is staying in the home. I'm ok, he is ok. Thank you.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you for taking the time to write such a lovely review of our home. We’re so happy to have you both as part of our Hampton family. I will pass on your comments to the team, who will be very happy to receive them.


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Review from Beverley C (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been very well cared for at Hampton Care Home. The permanent staff - reception/admin/nursing and carers are all lovely and the full-time nurse on his floor is wonderful - keeping me up to date with Dad’s situation regarding doctors appointments and his general health especially whilst the home
was closed to visitors during a Covid outbreak. Currently, there is a vacancy for another permanent nurse which will hopefully be filled soon as it’s more confusing for Dad when there is less continuity.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you for your kind words and support. It's great to receive such a positive review. The nurses and care team work hard to build that relationship of trust and repour with you. I will pass your comments on to the team.


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Review from S H (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother couldn’t be better cared for. We are so pleased she came to live at Hampton Care. The staff are friendly and the medical care is excellent. Lockdown has been tricky but we have managed, with staff help, to maintain daily contact with my mother.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you for your kind feedback, and for working with our team to ensure that your loved mum receives the best possible care and support. We’re so happy to have you both as part of our Hampton family. I will pass on your comments to the team, who will be very happy to receive them.


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Review from B H (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful home gave my mum a fantastic Christmas by organising an in house choir made up of all the staff, so the residence could experience Christmas carols even though outsiders not allowed into the home. Celebrating with a day of festivities (her Christmas party). The home was decorated beautifully
from inside and out, the staff continued to smile and the home was filled with lovely laughter. My mum was so happy, and though her memory is poor she thoroughly enjoyed herself. Thank you.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team who works hard to provide the best care and support for residents and their families and made sure we all had a fabulous Christmas. So it really is pleasing to receive such positive and encouraging feedback. Your mum is such a pleasure to look after and is very much loved here at Hampton.


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Review from Terry B (Friend of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has settled in well and seems very content with the home. We appreciate all the good care and thought behind her stay and care and the staff come up with new ideas and befriend the residents.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming. Staff work hard to provide a comfortable home-from-home for all our residents, giving them all the care and attention that they so deserve!


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Review from Lesley O (Wife of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband of over 50 years has now been living at Hampton Care Home since April 2018. Sadly his dementia and lack of mobility have got progressively worse since then. It has been particularly hard (but understandable) not being able to visit at times during the Covid pandemic. However, it has been
reassuring to know that he has been well cared for during that time. I feel very welcome when I visit, from the time I enter reception, to the time I spend with my Husband. The staff are very kind and whenever I see him he always looks well cared for.
I felt confident enough about the level of care and understanding offered by the home that, when a dear friend of mine needed to move into full-time care, I did not hesitate to recommend Hampton Care Home to her and her relatives. She became a resident in December.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your husband is such a pleasure to look after and is very much loved here at Hampton. We look forward to seeing you and your daughter again when you next visit.


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Review from Michel H (Son of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the management are very dedicated, professional, competent and super helpful and friendly.
I do not worry about my mother when she is a Hampton Care Home because I know she is well looked after and loved.
The room is always clean and tidy, there is no bad smell at all.
I will definitely
recommend Hampton Care Home to any of my friends or relatives.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Dear Michel,
Thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Hampton family. I will pass on your comments to the team, who will be very happy to receive them.


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Review from S A (Daughter of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Hampton Care Home for some time, during which she has been shown a high level of care, respect and love.
Consequently, she has always felt safe and secure which provides comfort and reassurance to her family.
Carers and all support staff are attentive, polite and
professional in the way they go about their duties and since the arrival of the current care home manager, we feel there has been a real drive to continuously improve standards in all areas of the home.

Reply from Margielyn Gonzaga, Manager at Hampton Care Home

Many thanks for your very kind words, and for your support of the home. It is a pleasure to look after your mother. Our team will continue to work hard to be able to provide the best care and support your mother need. I will surely pass your message to our team who will be very happy to receive your lovely message.


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Review from Tracy C (Daughter-in-law of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was in this home for 4 months and made us very welcome.
Her room was lovely overlooking the garden, from start to finish process good.

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Review from E K (Niece of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff to be so lovely and caring and they have always taken such good care of our uncle. The home is clean and low odour and I always felt that the staff were always professional and their duties carried out with love and pride.

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Review from G S (Respite Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and kind. They are always ready to help. I had respite care only and isolation for 1 week. The food was okay but could be better, maybe more salad and fruit for those who can eat it. The staff make this home top of the list.

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Current Review Score: 9.4 (9.430)

Overview of Review Score

The Review Score of 9.4 (9.430) out of 10 for Hampton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Hampton Care Home is calculated as follows: ( (145 Excellents x 5) + (52 Goods x 4) + (21 Satisfactorys x 3) + (11 Poors x 2) + (1 Very Poors x 1) ) ÷ 230 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Justyna

Justyna Kirihettige Don

Job Title: Registered Manager

Joined: 2022

Justyna came to Hampton as deputy manager in November 2022 and in February 2024 she was promoted to home manager. Previously, she established a dementia unit from scratch, leading this for over five years before making the move to Hampton Care Home.