Hampton Care Home

Upper Sunbury Road, Hampton TW12 2DW
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9.4 56 Reviews
  • Hampton Care Home, Hampton
Hampton Care Home is situated in the attractive London suburb of Hampton.
The large, elegant purpose-built home was designed with generous rooms and wide corridors to give a spacious and airy feel, ensuring comfort and ease of movement around the home.

From the moment when residents enter the welcoming reception area, they get a sense of the quality of life and home-from-home feel that they can expect while living here.

Hampton Care Home has 76 generously sized ensuite bedrooms, spread over three floors. These are and comfortably furnished, equipped with a TV, a nurse call system and an adjustable automatic bed. There is plenty of space to accommodate wheelchairs in each room, if required. Free WI-FI is available throughout the home. There is lift access between all floors and Hampton has its own hair salon.

On each floor there is a dining room and lounge for meals, group activities or socialising, attended by its own team of nursing and care staff. They are on hand 24/7, supported by dedicated teams of chefs, activities, cleaning and housekeeping staff.

The home provides nursing care, palliative care and short-term care as well as secure and compassionate facilities for residents who are living with dementia.

Hampton Care Home is set within a large and gated garden where residents and their visitors can relax on a warm day. Ample parking is available.

Additional security features within the home help to ensure residents' safety.

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Care Provided by Hampton Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Justyna Kirihettige Don (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Hampton Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,100
    • Self-Funded Residential Dementia Care from £2,100
    • Self-Funded Nursing Care from £2,100
    • Self-Funded Nursing Dementia Care from £2,100
    • RESPITE Self-Funded Residential Care from £2,100
    • RESPITE Self-Funded Residential Dementia Care from £2,100
    • RESPITE Self-Funded Nursing Care from £2,100
    • RESPITE Self-Funded Nursing Dementia Care from £2,100

  • Our fees are dependent on the level of care needed. Please contact the home for more information.
  • (these prices are only a guideline, please contact Hampton Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Hampton Care Home Reviews (56)

Total of 56, showing 41-56
9.4

Hampton Care Home has a Review Score of 9.4 (9.430) out of 10, based on 20 reviews in the last 2 years. Over all time Hampton Care Home has 56 reviews.

Overall Experience

  • 33
  • 17
  • 3
  • 2
  • 1

Date Published

56
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13
20
36

Review from S G (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy enough. Comfortable. Love chatting with the staff, feel safe and cared for. Used to like setting up and joining in with the quizzes. I love watching TV in my room and I like the staff.

Reply from Krystyna Bosco, Home Manager at Hampton Care Home

Hi S G, many thanks for your review. We are so pleased that you are happy and comfortable, and that you feel safe and cared for at Hampton. I have to say that you are a great favourite with all the staff, and they love chatting with you too!


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Review from John A (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are excellent. Nothing is too much trouble, each person fulfils their own personal needs.

Reply from Krystyna Bosco, Home Manager at Hampton Care Home

Hi John, thank you so much for your kind review. We are so pleased that you feel that your lovely wife is in good and safe hands here at Hampton. We do work hard to support our residents to continue with hobbies and interests that are important to them, and ensure that they fulfil their own particular needs. For us, that's such an important part of a person's overall quality of life.


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Review from Abby T (Daughter-in-law of Resident) published on 20 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with the care my father-in-law is receiving at Hampton Care Home! From the initial contact to handling the transition from hospital right up to managing his needs on a daily basis, the staff are nothing other than friendly, professional and caring. Whenever we have been able
to visit, my father-in-law cannot sing the staff's praises enough. From the reception team, administrators, nurses and carers, they really cannot do enough for him or us as a family to support us through what has been a trying and testing time, particularly at present.
Thank you to all the team at Hampton Care Home!

Reply from Margielyn Gonzaga, Clinical Manager at Hampton Care Home

Hi Abby, many thanks for your very kind and positive review! We’re so pleased that your father-in-law is enjoying himself at Hampton and that you and your family are happy with his care. At Hampton, we see ourselves as part of your extended family, and are all happy to support you and your father-in-law, whatever our role and whatever the circumstances. He is certainly a huge character and has already made many friends among the staff and residents!


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Review from Julie W (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last few weeks of her life here, after being transferred from hospital last December when it had been decided that palliative care was now appropriate. Obviously, this was a sad and difficult time for us, compounded by the current situation which made visiting difficult and infrequent,
but we were very impressed by the kind and respectful care we witnessed while Mum was there. We were kept well informed and I never had difficulty contacting staff. We were sad that Mum couldn't die at home but this was the best possible alternative. Many thanks.

Reply from Krystyna Bosko, Home Manager at Hampton Care Home

Dear Julie, many thanks for your positive review. We completely understand that this has been a very sad time for you and your family, made all the more difficult by the pandemic. We are grateful for your comments about our care and pleased that you felt informed throughout. Your mother wasn’t with us for long, but she is still much missed at the home. Please accept our condolences for your loss and our best wishes for the future.


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Review from Andy N (Son of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Had an extremely negative experience with Hampton Care Home and would not recommend to anyone. Following multiple safeguarding issues with my father, the staff were very unprofessional in dealing with the complaint.

Reply from Anne Trigg, Home Manager at Hampton Care Home

Dear Andy, we are sorry you feel your experience with Hampton Care Home has been a negative one. We have yet to receive an official complaint, but you asked us to supply details of your father’s care during his two-week respite stay. You describe staff as being ‘unprofessional’ when dealing with your complaint, yet we replied to your queries and provided full subject access regarding your father’s care within an hour of receiving the request. You received a response to your questions from a senior member of staff within 24 hours and a full response within eight days (well within our complaints procedure’s 28 days). During this period we investigated the matter and interviewed the staff who looked after your father so we could provide a comprehensive and detailed account. We are cooperating with the local authority safeguarding team. As you know, the issues will be discussed in an open safeguarding meeting this month. We do, however, wish you and your family all the best for the future.


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Review from Jo-ann D (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I did not have a positive experience with Hampton Care Home, nor did my late mother, and I have had this home investigated as a result of my mother's death. I have had confirmation of errors made by letter with sincere apologies, and promises for improvements. I would say that for someone seriously
ill, the nursing staff who are often swapped over are not either aware or trained enough, or possibly stressed due to the covid situation that errors can be made. Maybe these unusual times are the exception. My experience is truthful, and I have not been offensive. I would hope this will be published.

Reply from Vicky Croton, Canford Healthcare at Hampton Care Home

Dear Jo-ann, thank you for your comments. We have been in touch with you regarding your late mother and the circumstances of her death, and, hopefully, provided you with a full explanation. We take the health and wellbeing of our residents very seriously and ensure that all our staff have the required knowledge and training to do their jobs to the best of their ability. We have taken on board what you have said and are doing everything we can to improve our service for the future.


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Review from Sonia T (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Hampton Care Home at the end of last year. The staff were most welcoming and kind. She is well looked after; the staff are very caring, helpful and treat her with dignity. When I speak to her, she always says she is well looked after, which puts my mind at rest at this difficult time
when we can't visit.
I think it's a great idea that the activities staff have organised video calls enabling the residents to keep in touch with their loved ones.
The staff encourage Mum to take part in activities and mix with the other residents; she loves it when they go out on trips.

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Review from Tracey M (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Hampton Care for 6-years. I have always found the staff to be professional in their duties and show compassion and respect towards me and my mum. Their patience and good humour whilst dealing with her are remarkable, and they are quick to offer her a smile or a hug to reassure her.
They are generous with their time both with me and my mum, which has been invaluable during the lockdown, and I am exceptionally grateful for the regular updates from the nurses and the video calls organised by the entertainments staff. Before the current restrictions, I visited her regularly, and I always found her washed, dressed and up and about, enjoying her day. I am always advised of decisions relating to Mum’s care and medication, and staff are quick to inform me of any changes in her health or behaviour. In short, I have absolute trust in Hampton Care’s ability to look after my mum, as I know, that the staff always act in her best interests and I can’t ask for anything more than that.

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Review from Victoria M (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been extremely happy at Hampton Care. She constantly sings the praises of the staff. Although the room came ready furnished, the manager was very accommodating and allowed mum to move lots of her own furniture, pictures and personal possessions into the room which has made it feel like
home. It is very reassuring to know she is happy and well cared for at this difficult time when we are unable to visit due to government restrictions. The activities staff have arranged regular video calls so we can keep in touch with mum and this has really boosted her morale. Prior to mum going into the home, my dad had been a resident until he sadly died in 2018. Knowing that he had so well cared for made mum’s decision to move into Hampton Care a very easy one for her.

Reply from Sandra Roche, Registered Manager at Hampton Care Home

Thank you for taking the time to post a review and we are delighted that your mum feels so happy and well cared for. I am glad that the skype calls have been of benefit during lockdown and I hope you will soon be able to visit again as we miss our families very much indeed.


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Review from J H (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff were extremely helpful, enabling me to transfer my dad to the home. When dad arrived, in his words "it was perfect". The care staff were attentive, kind, helpful and treated Dad with such respect. He was so happy the few days he lived at Hampton Care Home. Sadly, he then died
days later, but was happy and felt safe.

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Review from R D (Resident) assisted by family/friend published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel looked after. In fact, so much so that I can't look after myself now. For example, I find it hard to dress myself now. For some time now someone has accommodated my request for an early bath. This person comes super early (during the nightshift) to make sure I am up before breakfast. The routine
makes/has a positive effect on my whole day.

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Review from Clive M (Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Drainage to shower is poor. Dining times could be staggered i.e meals in rooms and dining room times.

Reply from Laura Dowd, Home Manager at Hampton Care Home

Thank you for your positive review. I will request the maintenance team attend to the shower drainage immediately. Should you wish to have your meals outside of of our regular meal times please do let any of the staff know and the chef will be very happy to accommodate this.


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Review from Dennis P (Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Getting well looked after.

Reply from Laura Dowd, Home Manager at Hampton Care Home

Thank you for this positive review. As you know, we always make the needs of our residents our highest priority and always strive to improve where we can at Hampton care. I hope you continue to enjoy your stay with us.


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Review from Laurence R (Son of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care my father receives at Hampton Care Home is exemplary. Carers clearly have a passion for their work and treat residents with the greatest regard for their comfort and dignity. My father relates to them more as friends than carers. Mealtimes are fun get-togethers and standards of
cleanliness are of the very highest. Leaving a loved one at Hampton is as reassuring as you could wish - truly first rate.

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Review from Sally C (Niece of Resident) published on 31 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt spent the last two weeks of her life at Hampton Care home.
She was treated with kindness and dignity. The staff went out of their way to spend time with her and meet all her needs although you could see they were always so busy.
The staff were so caring towards my sister and myself when visiting
and after she died.
Thank you so much for the wonderful job they do.

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Review from Bret S (Grandson of Resident) published on 10 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After acting as my grandmothers carer for over three years I was nervous about delegating the responsibility to anyone else. I initially viewed several nursing homes but Hampton Care was the only one that I believed was right for Nan. In hindsight it's clear I made the right choice. I visit most days
(rarely at the same time) and the standards of care I witness in the dementia unit are consistently excellent. Nan is always clean and well presented and the staff never fail to treat her with dignity and respect. Most importantly Nan herself is happy here, making friends among both the staff and fellow residents and enjoying the regular entertainment (particularly the live music). I cannot recommend Hampton Care highly enough.

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Current Review Score: 9.4 (9.430)

Overview of Review Score

The Review Score of 9.4 (9.430) out of 10 for Hampton Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.430 for Hampton Care Home is calculated as follows: ( (145 Excellents x 5) + (52 Goods x 4) + (21 Satisfactorys x 3) + (11 Poors x 2) + (1 Very Poors x 1) ) ÷ 230 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampton Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (17)

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Meet the Team (1)

Justyna

Justyna Kirihettige Don

Job Title: Registered Manager

Joined: 2022

Justyna came to Hampton as deputy manager in November 2022 and in February 2024 she was promoted to home manager. Previously, she established a dementia unit from scratch, leading this for over five years before making the move to Hampton Care Home.