The Harefield Care Home

Hill End Road, Harefield, Uxbridge UB9 6UX
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9.5 58 Reviews
  • The Harefield Care Home, Uxbridge
Set back on a quiet street in the quaint village of Harefield, near Uxbridge in Middlesex, The Harefield Care Home provides person-centred nursing and nursing dementia care to older people.

Spending time getting to know the people they care for, the team work hard to promote a lifestyle that residents enjoy, filled with things to look forward to each day. Whether it be participating in the wide ranging wellbeing and activities programme or enjoying the peace of quiet of the slower days, residents are always empowered to lead their best lives.

Community is an integral part of life at the home, and the team at The Harefield regularly plan events with local schools, charities and businesses in the area so that residents can get involved with their community.

Purpose-built and recently refurbished, The Harefield offers comfortable sitting rooms, space for residents to enjoy their hobbies and interests and a welcoming dining room to enjoy mealtimes. The stunning garden and patio is the perfect spot to spend time with friends and family, while residents can also enjoy a range of other onsite facilities including a hair salon, nail bar and a library service to suit the book worms.

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Care Provided by The Harefield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebekah Axford (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Harefield Care Home Reviews (58)

Total of 58, showing 21-40
9.5

The Harefield Care Home has a Review Score of 9.5 (9.466) out of 10, based on 10 reviews in the last 2 years. Over all time The Harefield Care Home has 58 reviews.

Overall Experience

  • 31
  • 20
  • 3
  • 2
  • 2

Date Published

58
0
3
10
48

Review from Jeff H (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently here and has received first-class care. The staff are very good and absolutely care for their residents very much. They spend time with Mum, and her room has all her personal things to hand.

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Review from David G (Son of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home were very attentive to my mum, looking after her every need. If she didn’t fancy what was on the menu, they were only too happy to whip up an omelette for her, which she said were fantastic, some of the best she’d ever had. She struck up friendships with some of the nursing
staff, in particular, and looked forward to them popping in. The room was comfortable, it’s just a pity my Mum was there in the wintertime, so didn’t get the full value of the view out of the window. Any queries to the home were answered promptly by the management, who were always helpful.

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Review from C O (Wife of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review was based mainly on window home visits and telephone communication with care staff due to Covid-19 pandemic. From the moment I spoke with the home manager when I was informed of my husband's transfer to the home, I felt it was the right one as she was very welcoming. I window visited often
and chatted to my husband with the staff around to help him. Dedicated and obviously caring team with strong and effective leadership. While it was not possible to provide the highly tailored care that one would expect from one's own family with the pandemic, the staff in The Harefield Care Home made every effort to accommodate his particular needs. Many aspects from the daily activities through to the empathy and genuine warmth show to my husband and family by the carers, nurses and other helpers.

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Review from D L (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad came to this home following difficulties at his house, his needs went past family/carers care. As soon as he arrived at The Harefield Care Home he became better, happier and began talking again, his depression eased massively. All the staff cared beautifully for him, they all went the extra
mile. He called it "home" we couldn't ask for more. Thank you so much.

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Review from Sarah B (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice sized home. Rooms are a decent size and you can put pictures up on the walls which is really good - as it makes it feel more homely. (Some homes don't allow this). Also you can bring any other ornaments or anything to make the room your own space.
The staff are very helpful and really take
good care of the residents, which is the most important thing. I am very happy my dad is here and have peace of mind that he is safe and well looked after.

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Review from Ken L (Nephew of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very happy at Harefield. The staff were always good to her. Whenever there was a problem, the manager was very helpful.

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Review from R P (Son of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which was given was excellent. The management and carers were forward when asked about mum, all in all, a very good care home.

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Review from Rita H (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We can't thank The Harefield Care Home enough for the care that our Mum received, the staff were always cheerful and very caring. We were always welcome as visitors, Mum's room was attractive and comfortable. Mum had access to a wonderful GP who kept us informed. The food was excellent and Mum was sensitively
encouraged to eat and drink which must have been time-consuming for the staff but they were always patient and kind. Even in these difficult times, Mum was always clean and comfortable. We have no hesitation in recommending The Harefield to anyone and would use it again should the need occur.

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Review from Anne P (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care my mother received during the 18-months she has been resident at The Harefield. The staff are truly caring, and my mother was so well looked after. The meals are very good, and the staff were always welcoming to us.
Unfortunately, Mum has now passed away from natural
causes, and even during these most difficult times, there was someone with her all night.
The staff have been truly wonderful, and we are so grateful.

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Review from A R (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has always been well cared for in every aspect. The staff have always kept us informed of any needs etc. We can't thank the staff enough for all that they have done for my Mother.

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Review from P M (Friend of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only visited my friend, who was a resident, once in his short stay at the home, but it was a very peaceful and serene place. My friend sadly passed away 10 days ago. When I visited, the staff that I had the pleasure of meeting were very respectful and extremely caring. My friend was sleeping in his
very lovely, clean room when I went to see him and I was happy to sit with him watching the bunnies outside.

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Review from P W (Friend of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's all about the qualities of the staff. Everyone from the manager through to the nurses, carers and ancillary staff was lovely and caring. I was impressed that not just the nurses and carers engaged with residents. But so too did the cleaners and kitchen staff. My friend had the most peaceful time
he'd had in a long time while in The Harefield Care Home.

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Review from Y F (Partner of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Harefield Care Home provides my husband with lovely compassionate care.
They are also very welcoming to visitors.

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Review from Marilyn W (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful to all the staff at The Harefield Care Home, for their kindness and loving care given to Mum while she was with them for the last two years.
I know Mum felt safe and secure with you all, and she knew you cared for her like family.
Thank you for everything you did.
I could not have
found a better home for Mum.

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Review from Estelle D (Wife of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were very helpful, sympathetic and supportive. The room was not very clean.

Reply from Clare Sheehan, Clare Sheehan at The Harefield Care Home

Thank you for your positive feedback regarding the staff which I have shared with the team. In relation to your concern regarding cleanliness of the room, I met with the housekeeping team who said that the room was cleaned daily, but we appreciate your feedback and endeavour to improve. Please feel free to contact me if you would like to discuss this further.


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Review from P T (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and helpful, understanding and nice people.

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Review from Stephen H (Son-in-law of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent. The manager and staff are very cooperative.

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Review from I G (Husband of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled well in this care home and is being looked after very well.

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Review from Lorraine F (Niece of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Uncle extremely settled. Clean. Well cared for residents. Nothing is too much trouble. Always keeping family informed. Thank you and well done.

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Review from Justine B (Daughter-in-law of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful staff, very caring.

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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for The Harefield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.466 for The Harefield Care Home is calculated as follows: ( (64 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 118 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Harefield Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Rebekah

Rebekah Axford

Job Title: Home Manager

Joined: 2020

Introducing Rebekah Axford
Home Manager at The Harefield, Uxbridge


What does ‘kindness’ mean to you?


“Doing anything from the heart, going above and beyond what is expected, sacrificing your own needs and respecting others”


As a dedicated healthcare profession, Rebekah has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One since 2020, Rebekah closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what made her choose to work in the care sector, Rebekah remarked:


“I find it satisfying and rewarding. Every day is different there isn't a day that is boring! I love working with people and helping people.”


Rebekah has also achieved much outside of work, with her proudest achievements coming in the form of summitting several mountains around the world such as Mt. Kilimanjaro, Mt. Kala, Patar/Base camp of Mt. Everest, Machu Pichu and also cycling in the Artic. Also achieving all possible driving licenses, PCV/LVG/HGV and so on.


Outside of work, Rebekah welcomes challenges and adventures, she enjoys adrenaline activities and being on the edge of her abilities.


If you would like to find out more about The Harefield, Rebekah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.