Harts House Care Home

Harts Grove, Woodford Green IG8 0BF
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9.6 57 Reviews
  • Harts House Care Home, Woodford Green
Harts House has well-trained, experienced staff who strive to provide a high standard of nursing, residential and dementia care.

They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation, to experience what their home’s like before moving long-term, or to simply relax. Whatever the reason, their doors are open.

The home provides accommodation designed with comfort and relaxation in mind. Pleasing interior aesthetics including an art deco fireplace, an opulent main lounge and French windows can be enjoyed as well spacious en-suite bedrooms, each offering views of the landscaped gardens.

The home’s in-house chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Harts House, staff discuss their personal preferences and dietary needs with them. Residents can enjoy sociable mealtimes in one of the dining rooms, or in the privacy of one’s own bedroom. The home provides nutritionally balanced meals for residents and always offers both a cold and hot option at each mealtime.

There is a real sense of community at Harts House. They offer a seven-day holistic weekly activities programme that incorporates creative, social, physical, musical, animal and recreational activities. There is always something going on, from monthly trips, themed events, seasonal parties, weekly ‘stay and play’ with the neighbouring pre-school to personalised one-to-ones for residents if they prefer.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Harts House Care Home.

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Care Provided by Harts House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christine Shorter (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1996

Funding & Fees Guide for Harts House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Harts House Care Home Reviews (57)

Total of 57, showing 1-20
9.6

Harts House Care Home has a Review Score of 9.6 (9.584) out of 10, based on 12 reviews in the last 2 years. Over all time Harts House Care Home has 57 reviews.

Overall Experience

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  • 16
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Review from Paul T (Son of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are really lovely and caring and very friendly. The food is very good and the building is a lovely setting.

Reply from Maria Ricketts, Customer Care Adviser at Harts House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from S F (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for over two years with severe dementia. When she first arrived, the staff and all of the senior managers had a no care attitude, in fact, the care home was beyond disgusting. Since Bupa appointed a new manager and deputy manager just over one year ago, the home is
now amazing. The care has improved beyond all recognition and staff, at all levels, are much happier. Thank you Bupa for being able to bring Harts House Care Home up to a very high standard with the appointment of the new senior staff.

Reply from Maria Ricketts, Customer Care Adviser at Harts House Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear that you are happy with the high standard of care your mother now receives. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from Alison D (Daughter of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last few weeks here at Harts House. I am so grateful for all the fantastic care and attention she received here. From the cleaners, to the carers, to the nurses, everyone was so kind, thoughtful and hardworking. Mum's room was lovely, and kept very clean. Even though she was extremely
ill, the nurses put a smile on her face and made sure that she had everything she needed for comfort and to keep her spirits up.
The atmosphere in general was friendly and warm, which helped me overcome the deep sadness I felt with my Mum's decline. To me this shows that the staff are extremely sensitive to families' emotional states.
Having experienced other care homes, Harts House is a cut above the rest. I would not hesitate to recommend it to anyone who needs to receive care.

Reply from David Mclean, Customer Service Adviser at Harts House Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss and we are happy to help you and your family through such a difficult time. We hope Harts House Care Home did everything possible to make the transition as easy as possible for your mum and your family and we are very happy to hear you felt at ease with your mum in our care. We will certainly pass your comments on to the manager. Hopefully you will go away from this feeling like she received the best possible care.


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Review from Irene O (Granddaughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Granny looked well looked after and in good spirits when we visited. The staff were friendly and made time to interact with residents. The management was also attentive and listened to our opinions and suggestions. I was very pleased.

Reply from Grace Langfield, Customer Service Adviser at Harts House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.


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Review from Elaine B (Granddaughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was admitted a few weeks ago and the welcome we received was so amazing. The manager met us at reception and made us feel at home from the minute we stepped in. She escorted us to Nan’s room which was clean, neat, and inviting. All the staff are helpful and kind. I can see Nan is happy.

Reply from Fran Donno, Customer Service Adviser at Harts House Care Home

Thank you for your lovely review. We hope Harts House care home did everything possible to make the transition as easy as possible and we are happy to hear your Nan feels like a part of our Harts House family. We are pleased to hear that you are impressed with your Nan's bedroom and we are happy to hear that your Nan is happy. Please let us know if there is anything we can do to make your Nan's stay as comfortable as possible.


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Review from Robin T (Friend of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and well-managed home. Staff genuinely care for the patients. Was pleasantly surprised by the facilities and engagement of management at the home. Patients seem to be well cared for and look good.

Reply from Fran Donno, Customer Service Adviser at Harts House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are pleased to hear that you are impressed with the high levels of care provided at Harts House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from C C (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

What has happened to the entertainment team?
It was brilliant with lots of singers and residents interacting. Now two of the team have gone and that is a real loss. They were the backbone of the team and it was run efficiently and packed with things to do for the residents.
Now it is boring with residents
saying there is nothing for them in the lounge. Huge loss losing two key members who treated staff with kindness, respect and were committed.

Reply from Eden Tomlinson, Customer Service Adviser at Harts House Care Home

Thank you for your feedback. We have a genuine regard for our resident’s health and wellbeing and we will discuss your feedback with the home’s manager to help them continually improve their services. If you would like to provide any further feedback, please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further.


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Review from L L (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really pleased with the quality of care. All the staff are kind, compassionate and skilled. They have worked tirelessly to make Mum feel safe, settled and valued.
As a family, we always feel welcome which makes visiting enjoyable.
The new manager has swiftly made improvements and this
is reflected in the excellent care Mum is receiving. We are very grateful for her kindness and support, particularly in recent weeks.

Reply from Eden Tomlinson, Customer Service Adviser at Harts House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.


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Review from E R (Husband of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring staff who treated my wife with dignity and respect. Clean rooms and a very calm and relaxing environment.

Reply from Eden Tomlinson, Customer Service Adviser at Harts House Care Home

Thank you for your kind words. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your wife received the best possible care.


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Review from A W (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care my mum has received at Harts House, both physical and emotional. The staff, including the new management team, are kind and thoughtful and are always looking at different ways to make my mum feel settled and at home. The entertainment team are brilliant and works really
hard to keep the residents busy. My family has just received the most amazing support from the manager regarding an issue that was causing Mum huge distress. We are truly grateful for this. Mum chose this home and she certainly chose well. A big thank you to all the staff.

Reply from David Mclean, Customer Service Adviser at Harts House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope Harts House Care Home did everything possible to make the transition as easy as possible for your mum as well as your family. We hope to continue providing your mum with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Julia E (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Harts House for the kind and considerate care the staff always showed our family. My father was a resident at Harts House for a long time, and I always felt that he was comfortable and in safe hands. His condition naturally deteriorated very slowly during his time there, and Harts
House had all the knowledge and services available to help him and the family right to the end.
The staff who oversaw his care were just excellent. They work long hours, and yet they always have time to answer our questions and make us a cup of tea! They especially looked after my mother, who visited daily, sometimes twice a day and their kindness towards her was exceptional.
Thank you all for being there for our parents, it was hard for them to be apart after 62 years of marriage together and it is never an easy time for the resident and their family.
I am very grateful to you all for your professional help and compassion and for all you did for our family.

Reply from Eden Tomlinson, Customer Service Adviser at Harts House Care Home

Thank you for your lovely review, it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your father received the best possible care.


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Review from J S (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Harts House Care Home for 2 weeks and I can’t fault the care staff and management. The home is clean and tidy. She joined in the activities that the care home provides and the food was great, Mum said 5 stars.

Reply from Rebecca Kellegher, Customer Service Adviser at Harts House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you felt at ease with your mum in our care and that she equally rated her stay 5 stars. Thank you for choosing Harts House Care Home.


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Review from S H (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is not enough dementia care specialist staff. Residents are left wandering. Night staff keep using incontinence pads on resident at bedtime when not needed - causing urine infections. Some staff are genuinely caring which adds reassurance of good care - need more staff like this. Meals are amazing
and great grounds and buildings giving a good outlook for all to enjoy.

Reply from Grace Langfield, Customer Service Adviser at Harts House Care Home

Thank you for your feedback. It is hopeful that we are able to provide top-quality nutrition for the residents and we will certainly discuss the rest of your feedback with the home manager so that we can continually improve our services.


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Review from L S (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I moved my mum from Harts after her being a resident there for a year. In this time she was attacked a number of times by another resident and the management decided it would be best to move my mum to another floor rather than move the other resident. I found the management very poor and slow to act
when I had concerns. The care staff tried their best in difficult circumstances however I felt that they were quite disillusioned and burnt out. On the dementia floor residents were more often than not left to eat without any supervision and as a result, another relative and myself felt the need to be there to help almost every day while they were eating.
The common area on this floor was very uninspiring and I had a number of meetings with management to talk over ideas to improve things however in our time there nothing was ever implemented.
I made a formal complaint to Bupa who decided it was ok for the manager of the home to respond and Bupa themselves never got back to me.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for bringing this to our attention, we are concerned to hear about this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from Diane C (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away at the end of April after being at Harts House for one year on palliative care. We had a very difficult few months which was made easier by all staff at Harts going out of their way to allow us to visit as much as possible during Covid to improve my dad's quality of life. They
recognised that he was bed-bound and struggling and that family visits were crucial to his well being. During my many visits, the level of care and compassion shown from the wonderful staff on the Nursing/Dementia Unit to my father was outstanding. I witnessed that people were treated with absolute dignity. During the last few difficult weeks of my father's life, medication was put in place and information freely given. We were able to be there when he passed away. So, to all the staff at Harts and particularly the wonderful Carers and Nurses and all on the Unit, I hope you realise what a huge impact your care and kindness has on the most vulnerable and their families - thank you.

Reply from David Mclean, Customer Service Adviser at Harts House Care Home

Thank you for taking the time to leave your review and our deepest condolences for your fathers passing. We are glad we were able to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Harts House for your stay.


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Review from C P (Daughter of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management at Harts House enough. The care they have provided for my mother is exemplary. Their ability to meet her needs in a creative, dignified and personalised way has impressed me greatly, as has their ability to work with myself and other relatives around the decision
making and care planning. Thank you all so much.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for your review. It is so nice to hear you describe the care provided as exemplary. Thank you for your kind words.


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Review from Jacqueline R (Wife of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was moved to Harts House Care Home to receive palliative care after a stay in hospital. Whilst the staff at Harts House were very caring and extremely professional. I didn't feel the backup from the Community Palliative Care team was that easily accessible. When they did visit they were excellent
and the nursing staff at Harts were able to set up the appropriate equipment and my husband died peacefully.
Naturally, it was a stressful time but knowing Harts House were trying to do all they could to make sure both patient and relatives were informed and comfortable throughout made the situation easier and I can't thank them enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Harts House Care Home

We appreciate you taking the time to leave us your feedback. We are so sorry for your loss but hope that you are able to go away from this knowing your Husband received the best care possible.


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Review from F P (Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moving to Harts House this year was a huge upheaval in my life. My husband's death after a long and exhausting illness followed by two years of virtual isolation had undermined my own health and self-confidence.
The decision to move into Harts House was made after a good deal of research and discussion
with my family, who wanted me to live nearer to them. Once the details had been finalised, I would be moving from a retirement flat to Harts House, with a mixture of trepidation and hope. When we arrived, we were greeted by a group of smiling, friendly staff. The atmosphere was relaxed and informal, and we were made to feel welcome.
Introduced to my room, I immediately fell in love with the views from two large windows, which looked out over lawns and trees. Regular visits from birds, squirrels, a fox family and, amazingly, deer from the nearby forest added an extra dimension. I was less enthusiastic about the room, which was strictly functional. However, I have been able to personalise it, and it has become my home from home. Over time, my general health has improved as I eat properly and enjoy activities and gentle exercise. I have made new friends and acquaintances and am gradually returning to my old self, sociable, cheerful and too chatty.

Reply from Amanda Barnes, Customer Service Adviser at Harts House Care Home

Thank you for your lovely review. It is lovely to hear that you have settled in well and that your health has improved since being in our care, and it is nice to hear that you felt welcomed by smiling and friendly staff. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Jane O (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Harts House in April 2021 after leaving the hospital with a broken hip and I have been very happy with the care she has received so far. The staff are very competent but also lovely and compassionate with my mum. This includes the admin staff too, who Mum frequently interrupts if she
feels like a chat! She has quite advanced dementia but is very mobile and quite restless which presents a number of challenges which I feel the carers deal with very well and always deal with her with kindness and a great sense of humour which Mum enjoys. The home is nice and spacious, welcoming and well run. While good attention is paid to Covid protocols, visiting is encouraged and well managed, and recognised as important to the mental health of the residents. The food is very good, with a varied and well-balanced menu and Mum's diabetes is well catered for. I feel mum is being very well cared for in Harts House and would recommend.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for your lovely review. It is always so nice to hear our carers described as compassionate and kind. We are glad to hear you are confident that your mum is being well cared for at Harts House. Thank you again for your recommendation.


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Review from Launa B (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Harts for 2 years. She enjoyed daily activities organised by the entertainment team and external entertainers. She was thrilled when baby goats visited and children from the local school came to sing Christmas Carols. My mother quickly became fond of the staff and referred to them
as her “good friends” and they called her “mama”. The staff listened to her stories and played her favourite songs. They worked hard to ensure she was comfortable and communicated to her family on how she spent her day. During the pandemic and with daily challenges the Harts team's commitment to caring for my mother was relentless. The staff gave comfort and reassurance during difficult times and on other days we engaged in laughter.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for your lovely review. It is always nice to hear from family members who feel like their loved one was really cared for and was happy and comfortable in our care. We are glad to have been able to support you through it all. Thank you again for your kind words.


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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Harts House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Harts House Care Home is calculated as follows: ( (99 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 135 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Harts House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Harts House, a beautiful home based in North East London, warmly welcomes those in need of a range of residential and nursing care, including specialist Parkinson’s and dementia care.


Awards / Recognitions (7)

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Frequently Asked Questions about Harts House Care Home

What types of Care is Harts House Care Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harts House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Harts House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Harts House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harts House Care Home to the centre of Woodford Green?

0.6 mile(s) as the crow flies, distance by road may be significantly further.