Harts House Care Home

Harts Grove, Woodford Green IG8 0BF
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9.6 57 Reviews
  • Harts House Care Home, Woodford Green
Harts House has well-trained, experienced staff who strive to provide a high standard of nursing, residential and dementia care.

They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation, to experience what their home’s like before moving long-term, or to simply relax. Whatever the reason, their doors are open.

The home provides accommodation designed with comfort and relaxation in mind. Pleasing interior aesthetics including an art deco fireplace, an opulent main lounge and French windows can be enjoyed as well spacious en-suite bedrooms, each offering views of the landscaped gardens.

The home’s in-house chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Harts House, staff discuss their personal preferences and dietary needs with them. Residents can enjoy sociable mealtimes in one of the dining rooms, or in the privacy of one’s own bedroom. The home provides nutritionally balanced meals for residents and always offers both a cold and hot option at each mealtime.

There is a real sense of community at Harts House. They offer a seven-day holistic weekly activities programme that incorporates creative, social, physical, musical, animal and recreational activities. There is always something going on, from monthly trips, themed events, seasonal parties, weekly ‘stay and play’ with the neighbouring pre-school to personalised one-to-ones for residents if they prefer.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Harts House Care Home.

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Care Provided by Harts House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christine Shorter (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1996

Funding & Fees Guide for Harts House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Harts House Care Home Reviews (57)

Total of 57, showing 21-40
9.6

Harts House Care Home has a Review Score of 9.6 (9.584) out of 10, based on 12 reviews in the last 2 years. Over all time Harts House Care Home has 57 reviews.

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Review from Anna N (Granddaughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved into Harts a couple of weeks ago as he was too ill to be at home. We were very concerned to not have him live at my mum's anymore and never liked the idea of him being in a care home. I called up Harts concerned and worried and was instantly reassured by the member of staff on reception
- she even sent me some information so I would feel reassured. They allowed us to see him as soon as he moved in (with a negative test of course). Since then I have seen him every evening after work and at the weekends. The nurses are lovely and always ask about him when I visit and they are on hand for everything he needs. I'm so grateful he is at Bupa. The staff are so kind, they are all great but I don't know all their names!

Reply from Amanda Barnes, Customer Service Adviser at Harts House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that as a family you now feel reassured about your grandad being in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Vicky B (Daughter-in-law of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the six months that my mother-in-law spent at Harts I couldn't be more grateful to each and every staff member. Covid was rife at the time and although we couldn't actually get access inside, every staff member made it as easy as possible for us all to keep in touch sometimes speaking on the telephone
and us outside her window.
Thank you so much to the team you really put our queen first and kept her safe, as a family we will be forever grateful.

Reply from Amanda Barnes, Customer Service Adviser at Harts House Care Home

Thank you for your lovely review, we are so sorry for your loss. We are glad to help you and your family through such a difficult time and hopefully, you will go away from this feeling like your mother-in-law received the best possible care.


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Review from Kate L (Friend of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to send a message of heartfelt thanks to everyone at Harts House Care Home. From reception staff, managers, nurses and health care assistants, all were so caring and helpful. The home is beautiful ...so clean and set in beautiful surroundings. The welcome the staff gave us meant that we
were able to enable our lovely friend to die in peace surrounded by love. We cannot thank you enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for your kind words. Please accept our sincere condolences for your loss. Hopefully, you will go away from this feeling like your friend received the best possible care in their final days.


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Review from Francesca C (Granddaughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After losing my papa my nan is clearly suffering a lot with her grief, we are at loose ends with whereto go about the level of care in this uncertain time (Covid).
We as a family are extremely close and in normal circumstances, we would also be there to comfort and assist emotionally. We feel my nan
has been left to get on with it, bed-bound and pretty much unresponsive. No time is being taken apart from feeding and sometimes changing her. Her emotional support and level of comfort are to be questioned.


As time goes on we are unsure what to do to report and get a response, as the people in the home are always so unsure on the state of play through lack of communication with each other in all departments.


We are hoping things can be rectified before it’s too late.


Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for taking the time to leave your feedback.
We will certainly discuss this with the care homes manager.


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Review from N M (Son of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care experience of Mother has been outstanding in every regard. My experience as a relative has been good but it is sometimes difficult to communicate with the results being that I've had to call Regional Director on a small number of occasions. It is very frustrating the reception is not manned every
day.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

We appreciate your feedback. We will pass this on to the care home's manager to help continuingly improve our service.


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Review from Jon (Son of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I saw my father via a window visit which, given the time of year (October, during COVID), is a practical and health-aware arrangement. It was organised via email - the new protocol - which I find a real improvement on telephoning, and which was both efficient and quickly arranged by staff. As he was
in a wheelchair he was dependent on staff help, which was kind, thoughtful and professional; it was also gently amusing, which was a tonic to my father. Staff also let us know my father needed other clothes, which they did with tact and skill. I found their knowledge of his condition and attention to detail impressive.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for your feedback. We are glad to help you and your family through such a difficult time.


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Review from Karen W (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident at Harts House for several years now. It took her a while to settle in and get used to the idea of living in residential accommodation; I am not sure she ever took advantage of all the social activities that were on offer, but she has been well looked after. She now has
dementia and is cared for on the mezzanine unit. It was reassuring to know that her increasing physical needs could be met without her having to move elsewhere. The patience of the staff on the unit is truly amazing and they demonstrate kindness and compassion when interacting with the residents.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.


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Review from Anthony S (Son of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Harts House in March 2016 as my father was no longer able to care for her at home. At first, my mother was reluctant to leave the house that she had lived in for over 60-years, but she soon settled in at Harts and now regards it as her home. As I live in the North West of England,
I have not been able to visit my mother as much as I would like. However, whenever I do visit, I am always impressed by the caring, friendly and professional attitude of all the staff that I have met, and I am confident that my mother is safe and is being well looked after.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

We are very happy to hear you can feel at ease with your mother in our care.


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Review from Peter M (Son-in-law of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Harts House for my father-in-law as it catered for his needs, which were end of life, palliative and nursing care. Our experience was during restricted COVID access. The location of Harts House, the building (inside) and the grounds outside are fabulous. Everything is welcoming, clean and tidy
and exudes a feeling of warmth, care and comfort, which is what every resident should expect. The rooms are nice, fit for purpose, with ensuite and a TV. Our experience of every member of staff we spoke to on the phone or dealt with in person was wonderful. They demonstrated exemplary care and compassion for my father-in-law, whilst their empathy and kindness for the family was really appreciated. It meant a lot to us that he spent the end of his life in a location like this. I could personally give a big hug to all the lovely staff I met and also pass on my thanks to all the other staff, unseen by me who are just as important in making Harts House what it is. Thank you so much.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for your praise. It is always nice to hear words like “Kind” and “Fabulous” being used to describe our care.


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Review from Rosalind E (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Harts were excellent in keeping COVID out, they had to make tough decisions, but they kept to protocol and procedures. I phone my mum daily and have had some garden visits. The window visits are useless. My mum says she is always clean, well cared for and feels safe and secure. I wish her
hair could be cut. The chef is amazing at catering for Mum's special diet. The management is really doing their best; I thank everyone.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for your kind words. We are happy to hear your mum feels like a part of our Harts House family.


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Review from John C (Son of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely building, in spectacular grounds. Homely, country hotel feel (not clinical or cramped house style). Carers are regulars and know the residents well. They do serve them well. Food is well prepared and well presented with a varied choice. During this period, the home have tried to give limited
access whilst maintaining safety. It is now important to keep family contact with residents. Regrettably, entertainment has been reduced (normally a good service).

Reply from Emily Wilson, Customer Advisor on behalf of the team at Harts House Care Home

Thank you so much for your lovely comments regarding Harts House. We appreciate your understanding regarding these difficult times, we are saddened that areas such as visiting and entertainment aren't as accessible as usual. We hope we're able to revert back to normal soon. Please let us know if there is anything more we can do for yourself or your family.


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Review from Karen R (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia, she is in her nineties and very frail. She has been living in Harts House for a year now but she was helped to settle in very quickly by seeing the same friendly faces. She is well cared for. My mother enjoys the home-cooked and nourishing food that is provided. Her room is
very comfortable. The surroundings are very attractive and the garden is lovely. During the first few months of her stay, she was able to visit the lounge and meet other residents and enjoy the entertainment provided.
Since the lockdown, I have been very impressed by how well the staff have continued to provide excellent care while keeping my mother as safe as possible.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.


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Review from Shaun B (Husband of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has advanced Alzheimer's. She moved into Harts House in mid-February this year. It was lucky timing as I and our children and grandchildren were able to spend a lot of time with her during her first month in Harts, helping her settle in, getting to know the staff on the Mezzanine floor, and
seeing for ourselves the care and attention devoted to every resident. Then came lockdown, and our contact with my wife was restricted to video calls and, more recently, socially distanced meetings just outside the building. The staff has done an incredible job in keeping Harts House completely free from COVID, and in keeping up the spirits of residents during the period of isolation from the outside world. We are extremely grateful for the wonderful love, care and support the staff on Mezzanine continue to give to my wife. We feel so very very fortunate that she has been in their care throughout this extraordinarily difficult period.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Harts House Care Home

Thank you so much for your really lovely comments regarding Harts House, we really appreciate them. We are so pleased that you are happy with the care home and can feel at ease with your wife in our care. Thank you for your understanding surrounding the lockdown protocols, we can't even comprehend how hard it must have been over the past few months, not being able to visit your wife as normal. Please let us know if there is anything more we can do for you and your family.


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Review from Vivienne F (Niece of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff is always friendly, helpful and informative. The patience they have with the residents is great, particularly in this difficult year. Visits to the home were still possible either through the window or in the gazebo.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise and understanding.


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Review from Linda B (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My step-father has been at Harts House for 3-years. I know that he is very happy there. He is very well looked after. If he has any problems, they do their very best to help him, and he trusts them to do so. I also trust the staff to look after him, and that has enabled me to live abroad for the last
2-years popping back every so often to see him. He is always smart and very well kept, which is important to him. Much to our dismay, we thought we might have to move him to another home, but the staff moved heaven and earth to keep him there which I will be eternally grateful for. Whenever I visit, the staff always have a smile and stop to chat about my step-father and how he is. We can’t ask for anything more!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for your feedback.


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Review from Jennie W (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been in care at Harts House since 2018, and she reached the grand age *** off in April. Due to lockdown, we had to cancel her party, but we’re not disappointed as the staff made the day very special. Decorated her room and made her the most beautiful cake. She had a wonderful time. Harts
House is a very happy home, and all the staff are wonderful and very caring. They are attentive at all times, and I know she has formed a special bond with all the carers, nurses, administration and activity staff. The family and I would like to thank everyone at Harts House for working so hard in keeping the home completely COVID free and especially giving Mum a very happy life in her doting years.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

We really appreciate you taking the time to leave us such lovely comments.


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Review from R B (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 2016 due to advanced Alzheimers. We, as a family, are so happy that Mum receives excellent care and attention from all the staff. She particularly enjoys the daily activities. Mum is a fussy eater, but they go out of their way to find something she likes. The management
is visible and approachable and holds regular meetings with residents and relatives although not at the moment. Harts House acted quickly and efficiently during the pandemic, and the staff are working flat out to keep it clear, which we all appreciate very much. A big thank you to you all.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for taking the time to leave your review. We really appreciate the praise.


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Review from Diane M (Niece of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Harts House for end of life care from November 2019 until she passed away in January 2020. She did not want to leave her flat but Harts House was by far the best place she could have wanted to be in. She was on the mezzanine level there and family and close friends could not fault
the care she received. The staff really do go that extra mile to make their residents feel valued and we can never thank them enough for their professionalism and amazing work. The home is a beautiful historic building and my aunt could almost imagine herself at a country house hotel! She thought the food was excellent, she enjoyed her trips to the onsite hairdresser, her afternoons of entertainment in the lounge and the quiet times in her beautiful room.
Again, thank you all so much. You made a sad time as bearable as it could be and we will never forget that.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

We are very saddened about your loss. Please let us know if there is anything else we can do for you or your family.


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Review from R P (Resident) assisted by family/friend published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was there only four weeks for respite care which was beneficial. There was a pleasant atmosphere throughout the house and, in general, a good quality of staff who were most caring.
My critical points relate to things like the whiteboard giving the name of the nurse in charge and carers for the day
not kept up to date; some laxity in the timing of giving medication; and each day although the food was good, there was much wastage as portions were huge!

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from M C (Sister-in-law of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A home where residents are treated with respect and dignity by all who come into contact with them.
The is a warm and friendly attitude extended to family members and requests or issues raised are dealt with professionally.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for taking the time to leave such a lovely review.


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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Harts House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Harts House Care Home is calculated as follows: ( (99 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 135 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Harts House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Harts House, a beautiful home based in North East London, warmly welcomes those in need of a range of residential and nursing care, including specialist Parkinson’s and dementia care.


Awards / Recognitions (7)

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