Harts House Care Home

Harts Grove, Woodford Green IG8 0BF
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9.6 57 Reviews
  • Harts House Care Home, Woodford Green
Harts House has well-trained, experienced staff who strive to provide a high standard of nursing, residential and dementia care.

They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation, to experience what their home’s like before moving long-term, or to simply relax. Whatever the reason, their doors are open.

The home provides accommodation designed with comfort and relaxation in mind. Pleasing interior aesthetics including an art deco fireplace, an opulent main lounge and French windows can be enjoyed as well spacious en-suite bedrooms, each offering views of the landscaped gardens.

The home’s in-house chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Harts House, staff discuss their personal preferences and dietary needs with them. Residents can enjoy sociable mealtimes in one of the dining rooms, or in the privacy of one’s own bedroom. The home provides nutritionally balanced meals for residents and always offers both a cold and hot option at each mealtime.

There is a real sense of community at Harts House. They offer a seven-day holistic weekly activities programme that incorporates creative, social, physical, musical, animal and recreational activities. There is always something going on, from monthly trips, themed events, seasonal parties, weekly ‘stay and play’ with the neighbouring pre-school to personalised one-to-ones for residents if they prefer.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Harts House Care Home.

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Care Provided by Harts House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christine Shorter (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1996

Funding & Fees Guide for Harts House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Harts House Care Home Reviews (57)

Total of 57, showing 41-57
9.6

Harts House Care Home has a Review Score of 9.6 (9.584) out of 10, based on 12 reviews in the last 2 years. Over all time Harts House Care Home has 57 reviews.

Overall Experience

  • 38
  • 16
  • 2
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  • 0

Date Published

57
2
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12
45

Review from Elisabeth P (Respite Resident) assisted by family/friend published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Harts House for respite care for four weeks in April 2019.
I found the care of an excellent standard, the whole building of high excellence.
While I was in residence, the entertainment facilities were suspended due to a virus but the few I experienced were set at just the right level for
the residents.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for your feedback. We are disappointed you did not get to experience our activities to the full capacity, however, we do appreciate you trusting us with your care and hope you made a full recovery.


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Review from John P (Power of Attorney of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Positives:
Warm and safe environment. Good facilities for those fit enough to use them.


Negatives:
Management - poor advice, nothing followed up (needs continuous prompting eg finance, care).
Care/support - patient often unkempt, poor care of finger/toe nails, poor hygiene at times.
Communication

- no joined-up approach between hospital/GP/patient and nursing staff (patient 'falls down the middle').
Food - significant weight loss over the past 6 months by the patient. This should have been noted by the care staff that the patient's food was often not eaten.
Correspondence - sometimes gets misplaced.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for taking the time to leave your review. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from B B (Sister of Resident) assisted by family/friend published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been at Harts House Care Home for 18 months following a fall at home. Since arriving at Harts House she has been cared for and made comfortable. There are numerous events/activities for the residents which are optional for them to participate in.
The level of care is very good and we
can relax knowing she is safe and looked after.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for taking the time to leave your review. We are delighted to hear your sister is enjoying her time with us and that you can feel at ease with her in our care. Please let us know if there is anything else we can do for you or your sister.


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Review from Anne F (Sister of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent loving staff. Staff unstinting with the time they give patients. Not impressed with G.P. but since then my sister has seen other G.P's who seem more aware of her cancer problems.

Reply from Greta Narbutaityte, Customer Adviser at Harts House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Jane D (Niece of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie stayed at The Grange on respite. I found the home very friendly and the staff were very approachable, any concerns were answered efficiently. I felt I had made the right decision for my auntie as soon as I entered the home, it just felt the right place for her. The manager was very involved
with the residents. The activities in The Grange are excellent and there is something going on every day for everyone to join in a good range of activities.

Reply from Josephine Gaupholm, Customer Adviser at Harts House Care Home

Thank you for your review of Harts House Care Home. We are pleased to hear that you and your auntie have had a positive experience at the home and appreciate your comments regarding the home being friendly and staff being approachable. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from M C (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This facility ticks all the boxes as far as my father is concerned. Both he and my family have been treated with care and compassion especially by the management team who are first class. My Dad has been here only 2 weeks yet we already feel part of the very special family. Thank you to all staff at
Harts House.

Reply from Josephine Gaupholm, Customer Adviser at Harts House Care Home

Thank you for your review of Harts House Care Home. We are pleased to hear that you and your dad have had a positive experience at the home and appreciate your comments regarding the care and compassion shown towards your father and family. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from S N (Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived, I felt very much at home due to the hospitality staff who were extremely welcoming, efficient and helpful.
The nursing staff are always available when needed day and night.
I would highly recommend Harts House to others.

Reply from Gabriella Mills, Customer Adviser at Harts House Care Home

Thank you for your review of Harts House Care Home, we are pleased to hear that you were well cared for during your stay with us. We appreciate your comments on the staff and will share your feedback with the care homes manager. The Bupa Customer Care Team.


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Review from Y L (Daughter of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my mother has at Harts House. All the girls are delightful and professional. Entertainment, food and facilities are excellent.

Reply from Gabriella Mills, Customer Adviser at Harts House Care Home

Thank you for your review of Harts House, we are pleased to hear about your positive experience and appreciate your comments of our staff. We are happy to hear that your Mother is well cared for and will share your review with the care home's manager. The Bupa Customer Care Team.


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Review from Martin T (Brother of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harts House is one of the finest homes I have ever visited. The care, food and activities are all excellent and I am sure my Sister will wish to live there permanently.

Reply from Holly McGough, Customer Adviser at Harts House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will share these with the home's manager. The Bupa Customer Care Team.


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Review from I C (Son of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Harts House from a hospital in Margate for palliative care.
We have found the home to be very welcoming and are very pleased with every part of the home.
The staff are exceptional on the mezzanine floor and the care overall has been wonderful.

Reply from Jayne Duck, Customer Services Administrator at Harts House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Sally (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Harts House Care Home for palliative nursing care having been discharged from hospital two weeks ago. My mother, sister and I are very impressed with the care dad is receiving. He is treated kindly and with dignity in what are distressing circumstances. All the staff
are professional, kind and caring to us as well as dad. We know he is in safe hands.
I would not hesitate to recommend Harts Houe Care Home.

Reply from Emily wilson, Customer Service Administrator at Harts House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from K P (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum thinks that overall her experience is very good. She sometimes finds the food, not to her liking. She likes the way that the staff banter with her, and allow her privacy.

Reply from Rose Pickering, Customer Service Administrator at Harts House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Joyce W (Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied

Reply from Rose Pickering, Customer Service Administrator at Harts House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Paulette (Daughter of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having looked at numerous care homes for my then 90-year-old mother in 2013, we found Harts House Care Home. The setting, gardens and welcoming attitude in addition to caring staff, mostly excellent meals and organised care plans for each resident resulted in our choice, one which we have not regretted.
My mother is well cared for, warm, comfortable and happy as she can be in her "home from home". Her only sadness is that everything that she and my Dad worked for will be spent on her fees, sadly nothing can alter that. Thriftiness doesn't always pay!

Reply from Rose Pickering, Customer Service Administrator at Harts House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Veronica A (Daughter of Resident) published on 12 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much needed respite for both parents. They came home well rested and cared for. Staff were caring and supportive. Management went out of their way to be helpful.

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Review from Andrew M (Son of Resident) published on 2 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother spent her last days here, in some very pleasant surroundings. The staff were on the whole friendly & approachable, a nice atmosphere for residents and visitors. The care she received was good; I would like to thank them very much for their help and understanding at this very difficult time
for me, my dad and sister.

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Review from Pat (Resident) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a pleasant atmosphere. One is given a choice of meals sometimes meat is a bit tough. We have breakfast and supper on a tray in our room and lunch in the dining room. There is a lounge, armchairs for activities on five days. One can sit in open at tables overlooking attractive well-kept garden.
Shower twice a week- ones standards slip a bit. Meetings, residents, staff, management and relatives at regular intervals. There is camaraderie. It must be quite hard pushing us about in wheelchairs when necessary I can walk in any room using a stick. We have TV set in our room - Watch in bed until 10pm with round down or switched off.

Reply from Harts House Care Home, Bupa Care Homes at Harts House Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of the food served at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team on feedback@bupa.com so that we can give you a call you to discuss this feedback.


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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Harts House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Harts House Care Home is calculated as follows: ( (99 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 135 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Harts House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Harts House, a beautiful home based in North East London, warmly welcomes those in need of a range of residential and nursing care, including specialist Parkinson’s and dementia care.


Awards / Recognitions (7)

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