Havering Court Care Home

Havering Road, Havering-atte-Bower, Romford RM1 4YW
Submit a Review
9.5 38 Reviews
  • Havering Court Care Home, Romford
Havering Court delivers 24-hour care for those joining them for short stays and long-term nursing, residential and rehabilitation care. This means they also support people living with complex needs, physical disabilities, respiratory and neurological conditions, such as multiple sclerosis, Parkinson’s and acquired or traumatic brain injuries.

Nursing staff with the onsite physiotherapy team ensure resident needs are continually met. Visiting professionals such as GPs, speech and language therapists, wheelchair services and dietitians; enable residents' needs to be continually met.

Havering Court is set in a peaceful, woodland setting, off the main road. The home has good transport links with a regular bus route stopping directly outside the home, not to mention easy access to the A12/ M25.

Havering Court has comfortable ensuite bedrooms and well-furnished lounge areas where residents can relax and socialise. The home benefits from lots of outside space for family and friends to use whenever they come to visit.

There’s a real sense of community at Havering Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

So whether a loved one has a hobby, special interest or activity they enjoy or would like to take up a new one, there are lots of exciting activities to get involved in. There’s never a dull moment, the care home puts on lots of activities that everyone can join in with if they wish and the activities are just as much fun for staff as it is for residents.

Enjoying food is an important part of life. Soon after a resident arrives at Havering Court, staff discuss their personal preferences and dietary needs with them.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Havering Court Care Home.

Show Havering Court Care Home on the Map

Care Provided by Havering Court Care Home

  • Primary Care Categories
  • Learning Disability
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Arnold Pariag (Interim Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Havering Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Parking

  • On-site parking available.


Havering Court Care Home Reviews (38)

Total of 38, showing 1-20
9.5

Havering Court Care Home has a Review Score of 9.5 (9.474) out of 10, based on 13 reviews in the last 2 years. Over all time Havering Court Care Home has 38 reviews.

Overall Experience

  • 23
  • 12
  • 3
  • 0
  • 0

Date Published

38
4
7
13
25

Review from M C (Husband of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care staff are friendly and helpful and there are lots of things to do to keep residents entertained.

Reply from Fran Donno, Customer Service Adviser at Havering Court Care Home

Thank you for taking the time to leave us your lovely review. It is always wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff and we are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R P (Resident) assisted by family/friend published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is homely and the staff are respectful, with plenty to eat and drink and some freedom.

Reply from Lisa Henderson, Customer Care Advisor at Havering Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like, "respectful" being used to describe our staff. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P K (Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care home. Excellent members of staff. More staff are required.

Reply from Maria Ricketts, Customer Care Adviser at Havering Court Care Home

Thank you for your feedback we hope Havering Court has made the transition for your loved one. We will discuss your feedback with the home's manager to help them continually improve their service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the management and staff extremely caring and have always listened to my concerns. I am allowed to visit my husband as much as I want to (but always, I take consideration of the work they have to do)

Reply from Maria Ricketts, Customer Care Adviser at Havering Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care. We are looking forward to seeing you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda M (Mother of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been warm, friendly, supportive and very caring towards my daughter. I don't see why she has been sent to a different home and not returned to Havering Court, I just hope that my daughter gets the same standard of care.

Reply from Fran Donno, Customer Service Adviser at Havering Court Care Home

Thank you for your lovely review. We hope Havering Court Care Home did everything possible to make the transition as easy as possible, and it is always nice to hear words like "warm" and "friendly" being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L O (Respite Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon arrival I was welcomed by the lovely assistant manager who had met me previously having taken time to assess my needs at the hospital. The staff here are overall truly lovely and cannot do enough to help - one member of staff in particular is a carer here and cares from her heart, another member
of staff is in events and always has a cheerful chat. You are afforded space to heal and breathe, but given great care, healthy choice of food, although you arrive alone, you could never feel lonely, rooms are cleaned daily by great staff like one member of staff in particular. Will be hard to leave here. My thanks to all.

Reply from Grace Langfield, Customer Service Adviser at Havering Court Care Home

Thank you for such lovely words. We are really pleased to hear you have felt so well cared for and looked after by our staff, and it's wonderful to hear you have been made to feel like a part of our Havering Court family. We will certainly pass your comments on to the manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Sister of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has provided exactly what was needed! Excellent care, attention and help.
I can't thank everyone involved in her care enough. After more than 12 weeks in hospital, she constantly needed some TLC. Thank goodness she has received that at Havering Court.

Reply from Maria Ricketts, Customer Care Adviser at Havering Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Havering Court for your stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a really good care home.

Reply from Grace Langfield, Customer Service Adviser at Havering Court Care Home

Thank you for your feedback. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are good and caring.

Reply from Fran Donno, Customer Service Adviser at Havering Court Care Home

We appreciate you taking the time to leave us your lovely comments. We are pleased to hear that you are impressed with the caring staff at Havering Court Care Home. We hope to continue providing you with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela N (Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fault the staff.
Good option for food.
Comfortable rooms.
Good atmosphere.

Reply from Grace Langfield, Customer Service Adviser at Havering Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear you are overall very satisfied with the atmosphere and care the staff at our home provide. Please let us know if there is anything we can do to make Havering Court as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma M (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Havering Court since September 2022, in that time we can only but compliment the home on how amazing it and the staff have been. The home itself is in a lovely setting with wildlife literally outside the window, mum regularly watches the squirrels playing outside. The home is clean
and tidy, no smells at all. They have singers and other entertainment which Mum has enjoyed. As a family, we are always welcome including children and pets (or as a group). The staff are all amazing more like friends to us all. The care is 2nd to none, all residents are clean, tidy, showered, smart, and most of all quality of life is upheld at all times (inc choices). We would like to thank all of the staff that deal with Mum from nurses, carers, cleaners, etc; you are all amazing and we appreciate everything you have done for my mum and all of us as a family! Thank you for putting a smile on mums face and for the outstanding care she has received!

Reply from David Mclean, Customer Service Adviser at Havering Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Friend of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit I do is met with the same excellent standard since the beginning of my first visit coming here. The staff are very friendly and very helpful and they go out of their way to do little extra things to make the residents comfortable.

Reply from Grace Langfield, Customer Service Adviser at Havering Court Care Home

Thank you for your feedback. It is always nice to hear words such as "friendly" and "helpful" used to describe our care. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sameena B (Mother of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son is only 22 years old. He will not be here for too long. He has been here for just over two weeks and must say that the nurses and carers are brilliant. I have nothing bad to say about anyone who works here.

Reply from David Mclean, Customer Service Adviser at Havering Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your son in our care. Please let us know if there is anything we can do to make your son's stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Havering Court Care Home for five months, and I have been extremely impressed by the care and service of the staff, entertainment, cleanliness and food. My dad has a brain injury, and he can be, at times, a tricky resident due to his complex mental health needs and challenges. I cannot
thank the staff more for their care and support towards my dad and all of our family. They are an absolute lifeline for all of us.

Reply from Grace Langfield, Customer Service Adviser at Havering Court Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear your family feel at ease with the care levels provided to your loved one in our home. We hope to continue providing the best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Sister of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy with the service you provide. My sister was so ill and now she seems to know what is going on. Very well looked after. Send her for treatment when she needs it. They all talk to her as if they are her friends. Very pleasant to us when we visit, keep us informed of her well being.

Reply from Rebecca Kellegher, Customer Service Adviser at Havering Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Havering Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Sister of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 11 or so years that my brother has been in the home, he has been very well cared for. The staff are very caring and attentive and there is a true family atmosphere at the home.

Reply from David Mclean, Customer Service Adviser at Havering Court Care Home

Thank you for your kind words. It is always nice to hear words like "caring" and "attentive" being used to describe our care. We hope to continue providing your loved one with the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C O (Respite Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A place I have stayed in before, 11 years ago on respite care while recovering from a bowel operation. A lovely wooded setting with local wildlife, birds, squirrels and deer visiting.
Returned again for respite care, kind friendly management, staff, nurses and carers and cleaning and washing ladies
make you feel at home and relaxed some carers and residents remember me from before.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havering Court Care Home

Thank you for your kind review. It was lovely having you back, we are glad that we were able to offer you another respite stay. Thank you for choosing us for your care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia R (Wife of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is new to the care home and we have been totally blown away by the welcome we both received and the care given to my husband so far. He has complex needs and we are both confident that he is now in the right place. We have both been listened to in the terms of his needs and the care needed
and it has been clean in the care given up to now. Everyone has been friendly and interested.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havering Court Care Home

Thank you for taking the time to leave your review. We are happy to hear that you are "blown away" by the care provided to your Husband, It is always nice to hear from family members feeling like their loved one is well cared for. Thank you again for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Nephew of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has resided since 7/8/2003. I have always neem very impressed with the care provided to her and can never show enough how grateful we are. This is especially so since she became very ill this week. The care and attention given to her was unreal. Thanks all for your hard work all the time.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havering Court Care Home

Thank you for taking the time to leave us your feedback, we really appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team have tried their best in being responsive to her needs and making sure she’s happy. For example, they regularly book her hair appointments to have her hair cut and dyed, knowing that this does wonders for her self esteem. She’s been making steady progress in her recovery from covid (after
months in hospital intensive care). The rehab team have been giving her weekly physio sessions and the activity team provides her with daily exercise to support her physical recovery. Mum enjoys the meals and they have certainly helped in getting her appetite back after a long stint in hospital intensive care. The room is regularly cleaned and the care home have allowed her to bring in her personal items to help personalise and make her stay as comfortable as possible. We are hopeful that under the responsible care of this nursing home, she will make a steady recovery.

Reply from Amanda Barnes, Customer Service Adviser at Havering Court Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel our home and staff have been responsive to your Mums needs and help to make her feel better by making sure she has her hair done. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Havering Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.474 for Havering Court Care Home is calculated as follows: ( (81 Excellents x 5) + (65 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.474

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Havering Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Havering Court offers a range of care services to those aged 18+ with a physical disability or complex care need, including rehabilitation, neurological condition such as MS or acquired brain injury, nursing and residential.


Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Havering Court Care Home

What types of Care is Havering Court Care Home registered for?

Respite Care, Learning Disability, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Havering Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Havering Court Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Havering Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Havering Court Care Home to the centre of Romford?

2.0 mile(s) as the crow flies, distance by road may be significantly further.