Havering Court Care Home

Havering Road, Havering-atte-Bower, Romford RM1 4YW
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9.5 38 Reviews
  • Havering Court Care Home, Romford
Havering Court delivers 24-hour care for those joining them for short stays and long-term nursing, residential and rehabilitation care. This means they also support people living with complex needs, physical disabilities, respiratory and neurological conditions, such as multiple sclerosis, Parkinson’s and acquired or traumatic brain injuries.

Nursing staff with the onsite physiotherapy team ensure resident needs are continually met. Visiting professionals such as GPs, speech and language therapists, wheelchair services and dietitians; enable residents' needs to be continually met.

Havering Court is set in a peaceful, woodland setting, off the main road. The home has good transport links with a regular bus route stopping directly outside the home, not to mention easy access to the A12/ M25.

Havering Court has comfortable ensuite bedrooms and well-furnished lounge areas where residents can relax and socialise. The home benefits from lots of outside space for family and friends to use whenever they come to visit.

There’s a real sense of community at Havering Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

So whether a loved one has a hobby, special interest or activity they enjoy or would like to take up a new one, there are lots of exciting activities to get involved in. There’s never a dull moment, the care home puts on lots of activities that everyone can join in with if they wish and the activities are just as much fun for staff as it is for residents.

Enjoying food is an important part of life. Soon after a resident arrives at Havering Court, staff discuss their personal preferences and dietary needs with them.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Havering Court Care Home.

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Care Provided by Havering Court Care Home

  • Primary Care Categories
  • Learning Disability
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Arnold Pariag (Interim Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Havering Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Parking

  • On-site parking available.


Havering Court Care Home Reviews (38)

Total of 38, showing 21-38
9.5

Havering Court Care Home has a Review Score of 9.5 (9.474) out of 10, based on 13 reviews in the last 2 years. Over all time Havering Court Care Home has 38 reviews.

Overall Experience

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  • 12
  • 3
  • 0
  • 0

Date Published

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25

Review from G B (Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the atmosphere at Havering Court to be good as the staff were pleasant and helpful, and treated everyone as a person, whatever their disabilities. I thought that the time interval between the evening meals and breakfast was too great (5.20 pm until 8.40 am). Perhaps a snack would be offered
during the evening. Otherwise, the meals were varied and tasty with other options such as an omelette or jacket potato if nothing appealed on the menu.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havering Court Care Home

Thank you for taking the time to leave us a review. We are glad to hear that you found the atmosphere to be good at Havering Court during your stay. We do have a night bite menu, which can be accessed during the evening. I will pass your comments on to our management team to make sure all our residents are aware of this. Thank you again for your feedback.


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Review from Jenny C (Friend of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew my friend as her district nurse for many years prior to her coming here. She was extremely unwell and failing to thrive at home due to her long term and acute conditions. With help we managed to get her into Havering Court Care Home and the change in her has been quite unbelievable. They have
welcomed her, made her feel safe, secure and at home. Sally is now thriving despite long term conditions and I know they will look after her like one of their family. High praise is not enough. They are lifesavers.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havering Court Care Home

We appreciate you taking the time to leave us your feedback. We are so happy that your Friend is thriving in our care at Havering Court. Thank you.


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Review from Sally C (Resident) assisted by family/friend published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very nice and pleasant. The treat me with respect and listen to me. They have made me feel relaxed and at home and have allowed me to add my own personal possessions to my room. I am so much happier here than I was at home and feel safe and looked after. I wouldn't want to be anywhere
else.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havering Court Care Home

Thank you for your lovely review. We are so happy to hear that you feel safe and content in our care at Havering Court. Thank you again for taking the time to leave us your comments.


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Review from John K (Father of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has high dependency and has lived in various residential placements. Havering Court Care Home has ensured he is settled in his new home, the staff have created a happy, welcoming and professional placement for him. There is a wonderful community feel with everyone welcoming visitors and talking
to family members which is reassuring for us!
I have never seen him so happy outside his own family home. Thank you to everyone here.

Reply from Amanda Barnes, Customer Service Adviser at Havering Court Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you are happy with the care provided at Havering Court for your son and that you feel he is happy at the home. Please let us know if there is anything we can do to make your Sons stay as comfortable as possible.


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Review from Eva K (Son of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has only been here for a short time, but he's settled in so well. All the family have visited and we are all delighted with Havering Court Care Home. The standard of care is excellent and the nurses are excellent and careers are lovely, kind and caring to a very high standard,

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havering Court Care Home

Thank you for your feedback. We are so happy to hear that you are delighted with the care provided at Havering Court. Thank you for taking the time to write your review.


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Review from Vera P (Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thought staff and the food was excellent. Nothing was too much trouble for them to do for me.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Havering Court Care Home

Thank you for your feedback. We are happy to hear you describe the staff as excellent. Thank you for choosing us for your stay.


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Review from Julie A (Respite Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I was on a one week respite. Due to the COVID-19 situation, I was not told personally that I had to isolate for 14 days. Although I had already been tested negative two days before. I felt like a prisoner. Staff were generally ok and were the main ones I spoke to. They loved me to bits and did not want
me to leave. I am a young person with Parkinson's. I felt staff did not know a thing about Parkinson's. I am currently 48 and was disabled aged 34.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Havering Court Care Home

We really appreciate you taking the time to leave us your feedback.


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Review from Joseph B (Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I'm receiving is excellent, food is brilliant and I feel very safe here. My room is kept very clean along with other areas of the home. The nurses have been fabulous and always on time with my medication. Activities have been wonderful, all in all, first class.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Havering Court Care Home

We really appreciate you taking the time to leave us feedback, thank you so much for your lovely, kind words. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from G P (Stepmother of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no report as it is running well.
I can go on holiday and do not have to worry about him because I know that he is in good hands.
Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Havering Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care.


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Review from Shanthi G (Sister of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff willing to help with everything. Rooms are kept clean and overall I would recommend this place to family and friends.

Reply from Greta Narbutaityte, Customer Adviser at Havering Court Care Home

Thank you, we really appreciate your feedback.


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Review from Jackie C (Mother of Resident) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son recently spent three weeks respite care in Havering Court Care Home.
His room was clean and comfortable, and everything was provided to ensure all his needs were met.
He was well looked after and made very welcome by his lovely carers.
Meals were good and varied, he enjoyed the afternoon
entertainments, and is looking forward to a return visit!

Reply from Greta Narbutaityte, Customer Adviser at Havering Court Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to see you again soon!


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Review from E D (Wife of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Havering Court Care Home is a very homely place, last week the manager made sure my husband went for his appt in the hospital which he would have missed due to an error from the hospital. The managers and staff are fantastic and care to residents is brilliant. Am so pleased to have my husband in Havering
Court Care Home.

Reply from Greta Narbutaityte, Customer Adviser at Havering Court Care Home

Thank you for your praise. Our residents' health and well being is an absolute priority, therefore it is always a delight to hear from family members feeling like their loved one is cared for and looked after.


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Review from P E (Son of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful.
Very friendly, caring and a clean and tidy environment.
Best place my mum's been in.

Reply from Greta Narbutaityte, Customer Adviser at Havering Court Care Home

Thank you for your kind words.


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Review from S H (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very friendly, caring and are always very respectful to my mother. Her needs are met in a very efficient and friendly manner.

Reply from Greta Narbutaityte, Customer Adviser at Havering Court Care Home

Thank you for your review. We are glad to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay more comfortable.


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Review from Christine B (Respite Resident) assisted by family/friend published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for making my stay at Havering Court. I had a really good time. Special thanks to the Manager for sorting out problems, talking to me and making my stay comfortable. There was good food and drink. All my needs were taken care of and was treated with dignity. I was very happy with my stay.

Reply from Josephine Gaupholm, Customer Adviser at Havering Court Care Home

Thank you for your review Havering Court Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the manager making you feel comfortable. We will share your comments with the home. The Bupa Customer Care Team


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Review from Lorraine R (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad has cancer he has been in this home for five days so far his room is very dull no sunshine in it at all. He has to have the lights on all the time.

Reply from Jayne duck, Customer sercices administrator at Havering Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”


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Review from J Y (Mother of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son arrived at Havering Court Care Home in May 2016. The staff were very friendly and welcoming. He is always clean and tidy and he is very well looked after. There are various activities he attends and has regular physio sessions. The food is of a high standard and very well presented. The rooms
are clean with fresh bedding every day.

Reply from Rose Pickering, Customer Service Administrator at Havering Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Geeta V (Mother of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Yes after looking at least 6 different homes I selected Havering Court Care Home. I was quite impressed with the location and the management and the manager at that time. It is still good but there are certain draw backs which can be ironed out. Staff are very friendly and they provide a good service.
I wish the GP services could be more approachable and must pay attention to the cleanliness.
Garden could be made more attractive and beautiful so that patients can enjoy it in the summer.
Thanks for asking my opinion.

Reply from Rose Pickering, Customer Service Administrator at Havering Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Havering Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.474 for Havering Court Care Home is calculated as follows: ( (81 Excellents x 5) + (65 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.474

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Havering Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Havering Court offers a range of care services to those aged 18+ with a physical disability or complex care need, including rehabilitation, neurological condition such as MS or acquired brain injury, nursing and residential.


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