Hayes Cottage Nursing Home

Grange Road, Hayes UB3 2RR
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9.7 64 Reviews
  • Hayes Cottage Nursing Home, Hayes
Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning disabilities.

Respite and palliative packages are also available at Hayes Cottage, which has its own dementia unit, 24 hour nursing cover and strong links with local health professionals.

A day room and conservatory add to the homely comforts, with many social gatherings and entertainments ensuring there is much residents to enjoy.

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Care Provided by Hayes Cottage Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Hayes Cottage Nursing Home Ltd
  • Person in charge
  • Monica Rasura (Home Manager)
  • Admission Criteria
    • Admission follows a full care and nursing needs assessment
    • Ages 40+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Hayes Cottage Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £1,800
    • Self-Funded Nursing Care £1,598 – £1,800
    • Self-Funded Nursing Dementia Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Care £1,600 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,799

  • Fess is based on Pre- Assessments and Care needs.
  • (these prices are only a guideline, please contact Hayes Cottage Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Viewing visits can be booked with them through the Reception, which is open from 9am - 5pm.


  • Parking

  • They have on-site Parking available.


Hayes Cottage Nursing Home Reviews (64)

Total of 64, showing 1-20
9.7

Hayes Cottage Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 33 reviews in the last 2 years. Over all time Hayes Cottage Nursing Home has 64 reviews.

Overall Experience

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  • 16
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Date Published

64
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Review from M L (Son of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day, my mum was always very well cared for. She got on exceptionally well with all the staff, who always had time for her. They always made sure she was well dressed and her hair brushed. She loved to join in all the different available activities. We would always find her with a smile
on her face when we went to visit and often would laugh and joke with the staff. As a family, we felt reassured that she was being well cared for at all times. Thank you.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for taking the time to leave us such a lovely review. We always strive to do our best and provide the highest quality of care for our residents, as Hayes is their home.Your kind words mean a lot to us.


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Review from Anne D (Sister of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish everyone was so kind and helpful in getting my brother in, settled and wonderfully cared for during his year here. The staff went above and beyond continuously to make sure that not only were his physical needs attended to but kept him in such an emotionally stable place too. Right
up until his passing the support and care given to both of us was exceptional. I shall be forever grateful.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much Anne for your lovely review. I will share it with the wider team.


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Review from B D (Relative of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are welcoming, kind and appear caring. They encourage residents to join in activities and sessions.
Food is ok but could be better, those not in the dining room are not asked what they want and food is served plated. Desserts are awful, main meals are ok but could be better as meat is tough and
everything is covered in gravy even when it is not wanted.

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Review from Darcy W (Daughter of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice staff, helpful. Try to encourage residents to participate in activities. Do some chair exercises/activities with residents.
Food is rubbish and could be a lot better. Meals are not well presented or thought out for example recent Pork had no apple sauce or stuffing balls.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your honest review, it helps to improve as always is place for improvement. We aim to work together to offer our residents quality of life and a peaceful stay at Hayes Cottage. We will look into it and will discuss your comments with our chef and kitchen staff.


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Review from P M (Son of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being slightly nervous about Dad being put in a home, which I would imagine most people would think that way. This home has given my father back his dignity, he is looked after 24 hours a day by a dedicated team of professionals. My family and I can't thank them enough for everything they have
done, but most importantly, they have given him a quality of life that we could not give him at home.

Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you sincerely for your kind review. At Hayes Cottage, we are dedicated to providing the highest standard of care and creating a home-like environment for our residents. It is truly rewarding to know that our efforts are appreciated, as our entire team is deeply committed to ensuring the well-being and happiness of those in our care.


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Review from M M (Respite Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came first and I was so pleased with the entire home, I wanted to be with her as she was so poorly. I moved in temporarily to be with her until she sadly passed away last week. I cannot fault the care provided, friendly staff, kindness and happiness throughout. I found the simple meals so beautiful,
I enjoyed them all and the fresh fruit and the odd glass of wine were a regular treat. The activities provided were great but couldn't always be there as I was comforting my wife. I will be moving out to be with my son in sheltered accommodation next month but when the time comes and I will need a nursing home I will be coming straight back to Hayes Cottage.

Reply from Monica Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review. It was a pleasure to be able to take care of you and your wife. Your wife was a pleasant lady. Both of you will be missed.


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Review from S H (Wife of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here since late December 2023. As in all care/nursing homes, it takes time for residents to settle in. I was never one to voice my opinion but while here, management and staff encouraged me to say how things were. So with their help, assistance and assurance, together we got things
sorted out and now my husband is settled and I feel confident to take days out for myself knowing he is being well cared for. I cannot praise all the management and staff enough. Thank you all so very much.

Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you for taking the time to leave a lovely review. I will share it with the wider team.


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Review from Kevin I (Husband of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife received the very best care during her three months at Hayes Cottage Nursing Home. The staff were caring, sympathetic and courteous at all times. They treated my wife with dignity and welcomed us as a family when we visited. The home was spotlessly clean, the food was good and the activities
well planned. The home is a credit to the management and staff. Thank you for taking such good care of my wife.

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Review from John S (Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in Hayes Cottage since last February for rest and recuperation after a missed diagnosis from the hospital. Finally being here a member of staff followed it through and had major surgery. This required weekly appointments ongoing for the past six months, luck enough the management
supported me so well and hopefully will be able to return home in a month or two. The resident's liaison manager has been an extremely good assistant, most helpful, thank you.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you John for our lovely review.
Is a pleasure having you here at Hayes Cottage.


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Review from Dave B (Brother of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been under the care of Hayes Cottage for a number of years, during that time she has gone from strength to strength and now during her senior years looks healthier than she has ever! We always find the staff happy, helpful and so friendly, showing compassion to my sister with a great warmth
and bond between resident and staff. We are so very grateful to you all at every level and so happy in the knowledge she is in the best hands.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review.
We will share it with the team.


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Review from Jacqueline H (Friend of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend on a weekly basis. The home and staff are very friendly and welcoming. The staff welcome me. The home is clean and tidy. Residents are always doing activities, going out and enjoying their time. Cannot fault this home at all.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your kind review.
I will share it with our staff.


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Review from L K (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had always insisted she wouldn't ever go into a home but, following a time in the hospital and with her dementia progressing, Dad was unable to provide the 24-hour care she needed. With the support of social services, a place was found at Hayes Cottage.
I have always found the staff helpful and
friendly and, best of all, Mum seems content and enjoys the activities. From the family's point of view, she is safe and all her health needs are looked after.
The staff keep us informed and any medical decisions are discussed fully with us so that the best solution for Mum can be found.
There is a homely, friendly atmosphere and everywhere is clean and gives a pleasant environment. They provide social activities, which Mum enjoys.
Hayes Cottage and, more importantly, their staff, have made the move something we have never regretted and it is great to see how settled Mum is in her home.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review.
I will share it with the team.


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Review from Gervais F (Nephew of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in Primrose are amicable and have a good relationship with my aunt.
We are always welcome when we visit her in Primrose.
We also ring frequently to get updates on her health. If something happened day or night the nurse in charge rings me to let me know, and also asks my permission for inoculations.
The staff, the manager, and administrators are very courteous to us.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your review.
I will share it with the Primrose team.


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Review from Carol S (Wife of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we can only give the highest praise to Hayes Cottage Nursing Home, in particular the Primrose Ward, where we spent most of our time.
The nurses and carers were just amazing, the compassion and care shown to my husband was exemplary.
The home has a lovely friendly atmosphere, all staff
from management, dining room team and even the maintenance staff - all incredible.
We thank you for your care from the bottom of our hearts!

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review. We aim to deliver the best care to our residents and support to relatives.
I will share it with the team.


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Review from S H (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I like that my mum is included in all events. I enjoy watching and hearing about all the things she has done. When she was ill, I loved that on her return staff and residents welcomed her back as if she was one of their own family members. Even to the point of staying till she arrived back safely.
It's
important the staff recognise my mother’s needs and that they are met. I would say mostly all is good. In the times if something is amiss, in my knowledge steps have been taken quickly to resolve.
Thank you.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your time to write the review.
We try to do our best for all our residents as this is their Home.


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Review from C B (Son of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mother who has been in care at Hayes Cottage Nursing Home for some time now. The care provided has been to a high standard as you would expect. There are many activities daily to keep residents entertained such as board games, arts, and crafts, music and dancing with visits to
parks and river boats to name a few. The care home environment is very pleasant, modern and maintained clean and tidy at all times, with private rooms. Food is catered for individual needs from breakfast to dinner. Outside there is a large lawn-laid garden with garden furniture. All staff are very pleasant and easy to converse with.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your kind review. I will share it with the team.


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Review from Mary P (Respite Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Hayes Cottage Nursing Home for respite care in July 2022 after an operation, have been unable to go home so still here. I enjoy the parties and celebrations and had a lovely trip out in the summer on a boat trip and we had a picnic too. If I need anything I always have someone to talk to and
help in any way. I'm happy to be here and I enjoy having a glass of wine or two.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Hi Mary,
Thank you for your kind review.
Is a pleasure to have you at Hayes and you are very loved here by all staff.


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Review from S S (Granddaughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was taken to the nursing home for end-of-life care. We couldn't of asked for anyone from the staff, friendly, compassionate, caring, they made sure Grandad was well looked after and made sure he was ok, they put beds up for us, so we could stay with Grandad in his last hours.
Thank you Hayes
Nursing Home for all you have for us.

Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you for your kind review.
I will share it with the wider team.


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Review from Tom M (Son of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the Hayes team enough for the way they looked after my mum for the final few months of her life. They were fantastic and professional in every way. I would also like to say a particular thank you to three staff members and the whole of the staff on Primrose. Thank you all from myself and
all of my family.

Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review. Your feedback is very important to us.
I will share it with the Primrose team.
Your mum was a wonderful lady.


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Review from D M (Friend of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are so pleased to see our friend looking so well and happy in Hayes Cottage Nursing Home. We were neighbours and good friends for 35 years. She looks so much happier since she has been here for the last 8 months. Thank you all so much for looking after our friend.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review.
We are trying to do our best for our residents to be happy and at peace. Hayes Cottage is their home.


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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Hayes Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Hayes Cottage Nursing Home is calculated as follows: ( (270 Excellents x 5) + (105 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 385 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hayes Cottage Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Monica

Monica Rasura

Job Title: Home Manager

Joined: 2022

A career as a care home manager is fulfilling and rewarding. I help patients and residents when they are vulnerable.


As a care home manager, I am responsible for the performance of the care team, which means I need to unite all staff to improve residents’ everyday lives. Consequently, it’s vital to lead by example and have a strong presence in the home.


I am experienced in a range of different skills and abilities such as staff management, working with residents/patients and their families, financial management, liaising with different professionals and organizations, and working with regulatory and inspection bodies.


Abhishek

Abhishek Kumar

Job Title: Business Support Manager

Joined: 2022

Abhishek's role combines financial management, procurement expertise, and a strong focus on revenue generation and optimization. He have a strategic mindset, excellent negotiation skills, and the ability to identify and capitalize on opportunities to increase the group's income.


Alexandra

Alexandra Mateiciuc

Job Title: Deputy Manager

Joined: 2022

In charge of clinical team/clinical audits/assessments.


A deputy manager is responsible for assisting a home manager or an executive in the management and operations of our care home. I help to plan, develop, implement and oversee company programs and initiatives. I also coordinate with other departments, handle administrative duties, perform human resource tasks, and motivate staff.


As a Deputy manager, I have a high level of responsibility within the organization and have various skills that help them carry out my roles/duties effectively.


Mandy

Mandy Atkins

Job Title: Marketing & Residents/Relatives Liaison Manager

Joined: 2022

IN CHARGE OF MARKETING/PR...LIAISON FOR RESIDENTS/RELATATIVES...INVOLVED WITH FUNDRAISING AND EVENTS.


An activities coordinator is responsible for organising social activities in a care home.


Being an activity coordinator, we schedule group activities for our residents!


The role of an activities coordinator is an important one as we are responsible for organising activities within the care home, excursions out of the home, arranging the calendar of events, encouraging the residents’ participation and aiming to ensure there is a suitable variety of accessible activities available to focus on both their physical and mental well-being.


Dan-Traian

Dan-Traian Carabas

Job Title: Maintenance Lead

Joined: 2023

Maintenance/Fire Marshall/Safety Audits.


Lorraine

Lorraine Welch

Job Title: Kitchen Chef

Joined: 2004

Our hospitality team prides itself on making mealtimes a special social occasion for everyone to enjoy. In our homes, meals are as much about providing nutritious, delicious food as they are about enjoying a social occasion. Our dining rooms are immaculately set in a relaxed and happy environment as we consider meals to be a socially important part of your day.


Our menu is varied seasonally, offering choices as well as being suited to individual dietary requirements and tastes.


We are proud to also be able to provide private dining facilities should you wish to celebrate a special occasion with your loved ones.


Rita

Rita Mutanda

Job Title: Administrator

Joined: 2024

Home Administrator is a job title that refers to an administrative support role that is essential in running homes efficiently and providing care to residents.


Home Administrators work with a variety of systems and processes to support different elements of the business, such as payroll and HR.


It is an exciting role where no two days are the same, with kindness and Resident wellbeing at the heart of every task you do.


Frequently Asked Questions about Hayes Cottage Nursing Home

What types of Care is Hayes Cottage Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hayes Cottage Nursing Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hayes Cottage Nursing Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Hayes Cottage Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hayes Cottage Nursing Home to the centre of Hayes?

0.4 mile(s) as the crow flies, distance by road may be significantly further.