Hayes Cottage Nursing Home

Grange Road, Hayes UB3 2RR
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9.7 64 Reviews
  • Hayes Cottage Nursing Home, Hayes
Hayes Cottage Nursing Home is located in scenic surroundings and offers an ideal interior for carers to specialise in mental health related care, including for adults with dementia and learning disabilities.

Respite and palliative packages are also available at Hayes Cottage, which has its own dementia unit, 24 hour nursing cover and strong links with local health professionals.

A day room and conservatory add to the homely comforts, with many social gatherings and entertainments ensuring there is much residents to enjoy.

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Care Provided by Hayes Cottage Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Hayes Cottage Nursing Home Ltd
  • Person in charge
  • Monica Rasura (Home Manager)
  • Admission Criteria
    • Admission follows a full care and nursing needs assessment
    • Ages 40+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Hayes Cottage Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,800
    • Self-Funded Residential Dementia Care £1,500 – £1,800
    • Self-Funded Nursing Care £1,598 – £1,800
    • Self-Funded Nursing Dementia Care £1,500 – £1,800
    • RESPITE Self-Funded Residential Care £1,600 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,799

  • Fess is based on Pre- Assessments and Care needs.
  • (these prices are only a guideline, please contact Hayes Cottage Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Viewing visits can be booked with them through the Reception, which is open from 9am - 5pm.


  • Parking

  • They have on-site Parking available.


Hayes Cottage Nursing Home Reviews (64)

Total of 64, showing 21-40
9.7

Hayes Cottage Nursing Home has a Review Score of 9.7 (9.670) out of 10, based on 33 reviews in the last 2 years. Over all time Hayes Cottage Nursing Home has 64 reviews.

Overall Experience

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Date Published

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Review from Catherine M (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care and attention given to Mum since she moved into Hayes Cottage about six months ago.
She was struggling to look after herself and becoming isolated living at home and now, thanks to the care given, she has a new lease of life. She enjoys interacting with the activities
available and with the other residents.
The care given is more than first-rate; the staff pay great attention to detail and never pass a resident in the corridor without greeting them.
The team will always alert me if Mum is a bit under the weather and ensure appropriate medical care is given. Families are always made welcome.
The activities coordinators work hard to ensure there are a range of activities available and invite external organizations (such as the local farm) and entertainers to come in regularly.
Hayes Cottage is always clean. Whilst the building itself could do with a bit of a refresh, it's the quality of care that counts.

Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review.
Your mum is such a lovely lady and we are very happy to have her at Hayes.
I will share your review with the wider team.


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Review from A P (Granddaughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the place very friendly and welcoming upon arrival. Management is very approachable and easy to talk to and help resolve any concerns. My nan was well looked after in this place. I recently visited the care home in August for a summer fete which brought so many memories of Nan. Best
care home in the local community.

Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review. Your nan was a lovely woman and we were happy that we had her at Hayes Cottage Nursing Home.
I will share your review with the wider team.


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Review from Valerie N (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hayes Cottage Nursing Home since November 2020. She has been very happy here since arriving. The staff have been very good a keeping me fully informed of any health issues during this time. If I need any updates regarding his care they are very forthcoming in letting the family
know. I have never had an occasion to question anything, they make inpatients very welcome celebrating birthdays and special occasions.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Dear Valerie,
Thank you for your kind review which I will pass on to the team.
We will do our best to ensure that your mum will continue to receive the best possible care and enjoy her highest quality of life here at Hayes Cottage.


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Review from Emmaline O (Sister of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was only at Hayes Cottage Nursing Home for a few weeks. He was one of the two palliative care patients. I can't say anything about the cost of care or activities, but on my visits, the staff all seemed very caring and certainly made my brother much more comfortable in the last weeks of his
life than he would have been if he remained in his flat. Thank you.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Tank you so much for your kind review. I will share it with the team.


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Review from Hazel C (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a great care home and all the staff are caring. My dad absolutely loves his carers and thinks they are like family to him. We are so thankful to all the support this care home has helped us with. A very big thank you.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your review. I will share it with the team.
Your dad is a very pleasant gentleman and lovely to take care of.


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Review from Keith W (Son of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault my Mum's care home. Staff were great with her. Food and drink was plentiful and regular. Mother's room and the rest of the building was clean and tidy. My Mum wasn't sure about staying there at first, but the staff made her very welcome and it wasn't too long before she settled in and started
to enjoy being there.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you Keith for your lovely review. Your mum was a lovely lady and it was a pleasure taking care of her. She will be missed.
I will share your review with the wider team.


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Review from John M (Brother of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in care for the past 8 months and passed away on June 2nd 2023. I am writing to express my sincere appreciation for the way he was cared for by the exemplary staff who work there.
Special mentions must be made of a nurse and the customer service manager, who daily went out of their way
to help my brother with kindness and humour.
As my brother was bedridden, he needed medical attention daily and this was administered by staff with a kindness I will be eternally grateful for.
From the senior management team to the care staff I have nothing but praise for the way he was treated. Bless you all and thank you all on behalf of my family.

Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing Home

We are really grateful that you took the time to submit this lovely review.
Your brother will be missed as he was a very pleasant man and lovely to take care off.
I will share your review with the wider team.


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Review from Michelle L (Daughter-in-law of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was in there and has a very good last eight months of her life. They were always doing different things either inside or outside of the home. The staff were very caring and understanding of her condition and very patient with her illness. Her room was very spacious and decorated lovely.
As a family we were very pleased this was where she spent her last days.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review. Your mother in law was lovely to take care off and she was a lovely lady. She will be missed.


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Review from David K (Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No faults whatsoever, I love living here. I have a great room, plenty of food all the staff are very good. Enjoy the freedom I have here, looking forward to the summer and going on trips.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you David. We are pleased to have you at Hayes Cottage.


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Review from Linda A (Partner of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen in the last few months my partner has been well looked after. Clean and happy they make me feel very welcome and all management and staff are very approachable. Nothing is too much trouble. Enjoyed a great party for the King's coronation. Looking forward to all the upcoming events,
fundraising and being involved in this wonderful home.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you Linda for your lovely review and you are always welcome to Hayes. Your partner is a lovely gentleman and it's a pleasure taking care of him.


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Review from J B (Next of Kin) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently witness absolutely amazing care and dignity shown to all residents - while visiting my relative - in Hayes Cottage.


The first notice I saw up on the home walls said their room is their home. Give your full attention once you are with them - in their space.


Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review. We aim to deliver the best care to our residents and to make them feel at home.


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Review from V M (Goddaughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hayes Cottage Nursing Home provided the most caring and compassionate care to my godfather. He always looked well looked after and it was a pleasure to visit him. All of the staff were professional and cheerful. The home was extremely clean, maintained and well managed. I cannot thank them all enough.

Reply from Monica-Sorina Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for your lovely review. We aim to deliver the best care for all our service users. I will share your feedback with the wider team.


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Review from Christine P (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Hayes Cottage for 5 years. She enjoyed her life there and loved all the staff and other residents. She took part in activities and enjoyed going on trips. I was able to go along too which I enjoyed and getting involved with all the fundraising. Thankfully she spent her last
days here, in her room with the staff and us being with her.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you so much for the lovely review.
Your mum was lovely to take care off and everybody here at Hayes loved her.


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Review from E B (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was admitted to Hayes Cottage Nursing Home from hospital, and sadly passed away five days later. After two months in a busy and understaffed hospital ward, it was a relief to the family that his last days were spent in a calm and peaceful atmosphere. He was well cared for and the family were
grateful to all the staff, who were very kind and caring.

Reply from MONICA-SORINA Rasura, Home Manager at Hayes Cottage Nursing Home

Thank you very much for your kind review. I am glad that the last few days at Hayes Cottage were made more comfortable for your father & your family.
kind regards.


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Review from Julian P (Son of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and very friendly. Staff are very helpful and friendly always welcomed when visiting. Very nice experience.

Reply from Mandy Atkins, Marketing, Residents & Relatives Liaison Manager at Hayes Cottage Nursing Home

We tried very much to encourage your father with daily activities but he would always prefer to stay in his room and enjoyed one to one time. I shall pass your positive feedback to the staff and would like to thank you very much for your kind comments.


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Review from Carrie H (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hayes Cottage Nursing Home is a truly caring place for residents. My father stayed there for just over a week at the end of his life. He had suffered a major stroke, and being in a homely room was such a relief for all his family, after his hospital stay. Everyone was kind, gentle and respectful to
Dad, and to us. The staff nurse was amazing. We were able to remain with Dad for the final 24 hours of his life, and though it was the darkest of days, we couldn't have navigated it without her, and all the staff, looking out for us. They kept us advised so we understood what was happening - we felt less afraid. A great place and I'd gladly stay there myself.

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Review from Christine L (Daughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best place to be. My dad is happy and I am at peace. Staff are wonderful, management brilliant. Well done Hayes Cottage Nursing Home! Thank you for everything you do for my dad! I am happy to know my dad is in a safe place! It feels like home!

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Review from Patricia J (Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after, the girls are wonderful. Love them all.

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Review from Karen W (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with all aspects of care my dad is receiving at Hayes Cottage Nursing Home. The staff are so kind and caring and have made Dad so comfortable and well cared for. I was so unhappy to think Dad had to go into care, but now I realise this move has been for the better for him. Thanks to
all at Hayes Cottage.

Reply from Fahreen Jivraj, Director at Hayes Cottage Nursing Home

Thank you for this feedback! We ensure we can give residents a high-quality service and they enjoy their time at Hayes Cottage.


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Review from B P (Brother of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Hayes Cottage Nursing Home are brilliant. From the time my brother entered end-of-life care to his passing. all his needs were met. The staff showed dedication, compassion. politeness not only to the patient but to visitors as well. I couldn't fault Hayes Cottage in any way. absolutely
brilliant.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Hayes Cottage Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Hayes Cottage Nursing Home is calculated as follows: ( (270 Excellents x 5) + (105 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 385 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hayes Cottage Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Monica

Monica Rasura

Job Title: Home Manager

Joined: 2022

A career as a care home manager is fulfilling and rewarding. I help patients and residents when they are vulnerable.


As a care home manager, I am responsible for the performance of the care team, which means I need to unite all staff to improve residents’ everyday lives. Consequently, it’s vital to lead by example and have a strong presence in the home.


I am experienced in a range of different skills and abilities such as staff management, working with residents/patients and their families, financial management, liaising with different professionals and organizations, and working with regulatory and inspection bodies.


Abhishek

Abhishek Kumar

Job Title: Business Support Manager

Joined: 2022

Abhishek's role combines financial management, procurement expertise, and a strong focus on revenue generation and optimization. He have a strategic mindset, excellent negotiation skills, and the ability to identify and capitalize on opportunities to increase the group's income.


Alexandra

Alexandra Mateiciuc

Job Title: Deputy Manager

Joined: 2022

In charge of clinical team/clinical audits/assessments.


A deputy manager is responsible for assisting a home manager or an executive in the management and operations of our care home. I help to plan, develop, implement and oversee company programs and initiatives. I also coordinate with other departments, handle administrative duties, perform human resource tasks, and motivate staff.


As a Deputy manager, I have a high level of responsibility within the organization and have various skills that help them carry out my roles/duties effectively.


Mandy

Mandy Atkins

Job Title: Marketing & Residents/Relatives Liaison Manager

Joined: 2022

IN CHARGE OF MARKETING/PR...LIAISON FOR RESIDENTS/RELATATIVES...INVOLVED WITH FUNDRAISING AND EVENTS.


An activities coordinator is responsible for organising social activities in a care home.


Being an activity coordinator, we schedule group activities for our residents!


The role of an activities coordinator is an important one as we are responsible for organising activities within the care home, excursions out of the home, arranging the calendar of events, encouraging the residents’ participation and aiming to ensure there is a suitable variety of accessible activities available to focus on both their physical and mental well-being.


Dan-Traian

Dan-Traian Carabas

Job Title: Maintenance Lead

Joined: 2023

Maintenance/Fire Marshall/Safety Audits.


Lorraine

Lorraine Welch

Job Title: Kitchen Chef

Joined: 2004

Our hospitality team prides itself on making mealtimes a special social occasion for everyone to enjoy. In our homes, meals are as much about providing nutritious, delicious food as they are about enjoying a social occasion. Our dining rooms are immaculately set in a relaxed and happy environment as we consider meals to be a socially important part of your day.


Our menu is varied seasonally, offering choices as well as being suited to individual dietary requirements and tastes.


We are proud to also be able to provide private dining facilities should you wish to celebrate a special occasion with your loved ones.


Rita

Rita Mutanda

Job Title: Administrator

Joined: 2024

Home Administrator is a job title that refers to an administrative support role that is essential in running homes efficiently and providing care to residents.


Home Administrators work with a variety of systems and processes to support different elements of the business, such as payroll and HR.


It is an exciting role where no two days are the same, with kindness and Resident wellbeing at the heart of every task you do.